Paradise View Board & Care in San Diego, CA

Pros

• Residents feel like they are in paradise, enjoying a welcoming and uplifting environment.
• The rehab and therapy services are among the best, with therapists helping residents regain movement and independence.
• The activities department, including Johanna and Fatima, keeps residents engaged every day and makes them feel welcomed.
• The staff are caring, professional, and treat residents with dignity and respect.
• The facility is well-maintained, clean, and feels like a home away from home.
• Families feel supported by the staff and administration, especially with discharge planning and ongoing communication.
• Paradise Valley Manor is highly recommended as a top choice for rehab and long-term care in the San Diego area.
• The care team is described as amazing, with many members praised for their dedication and compassion.

Cons

• The reviewer states that their grandmother was unhappy, her phone was taken away, the meals were horrible, and staff did not wear name tags to identify who was caring for her.
• The reviewer describes their own experience as the worst, being left in dirty diapers for hours, not getting responses when calling for help, and ending up back at another facility due to infection.
• One reviewer calls the facility an absolute nightmare, noting unaddressed requests and care/therapy lapses that could have led to further surgery.
• The reviewer reports that nursing assistants did not respond to bedside calls, failed to perform morning routines, and left a patient unattended despite fall-risk concerns.
• A review mentions that the food could be better, implying overall dissatisfaction with meals.
• Another account describes cramped, hot rooms with poor cleaning and daily upkeep, comparing the place to a flop house and noting missing routine maintenance.

Review

Paradise View Board & Care is best suited for families that prize a rehab-forward, community-centered environment where daily engagement and personal attention drive recovery. This community consistently earns praise for its robust therapy program and an activities department that keeps residents actively involved seven days a week. For families navigating post-acute rehab, stroke or orthopedic recovery, the combination of skilled PT/OT and a lively, person-centered activities team translates into tangible progress and a sense of being cared for as a member of a local “home.” The right fit here is a resident who responds well to structure, enjoys social programming, and hinges recovery on consistent, compassionate staff, rather than a purely private-pay, high-end, low-stimulation setting.

Alternatives become worth considering for families who cannot tolerate variability in basic daily care or who need an especially predictable safety record. A handful of reviews flag concerns around responsiveness to bedside needs, occasional lapses in daily routines, and questions about food quality. For residents with dementia or significant behavioral needs, or for families wanting unwavering 24/7 oversight and uniform daily standards, more tightly regulated environments or facilities with stronger, specialized memory-care programs may feel more secure. If cleanliness, prompt call-button response, or consistently high meal quality are nonnegotiables, it is prudent to compare with other skilled nursing options that demonstrate standout performance on those dimensions.

On balance, the facility’s primary strengths lie in therapy effectiveness and the warmth of the activities and caregiving teams. Therapists and aides are frequently described as patient, knowledgeable, and dedicated, with multiple accounts noting meaningful gait improvements and regained independence. The activities staff, especially Johanna, Fatima, Esmeralda, and their colleagues, create a vibrant calendar, sustain resident motivation, and foster social connectedness that translates into a more pleasant, less isolating rehab experience. The social work and nursing teams earn consistent praise for communication, responsiveness, and the ability to mobilize resources to support families during discharge planning. Collectively, these elements push recovery forward and make the daily routine feel purposeful rather than merely custodial.

Yet not every review aligns with the strongest praise. Some accounts describe food inconsistency, hit-or-miss bedside assistance, and rooms that feel crowded or less modern than expected. A few residents report delays in responding to call-bell requests or gaps in routine monitorings, and a minority recount experiences that undermine trust in basic safety. These are meaningful cautions because safety, reliability, and quality of daily life cannot be treated as optional. The most severe concerns, where neglect or unsafe conditions are alleged, underscore the necessity of a careful site visit, active questions about staffing patterns, and direct conversations with leadership. In other words, while the overall trajectory is positive, pockets of care variability require diligent verification before placing a loved one here.

For families actively evaluating options, concrete steps sharpen the decision-making process. Arrange a tour when the facility is fully staffed and observe how staff interact with residents at the bedside, not just in public spaces. Request a meeting with the director of nursing or the social services lead to review discharge planning, care coordination, and escalation protocols. Ask to observe a therapy session and speak with several therapists to assess consistency and approach. Inquire about the meal program, alternative dining options, and how dietary needs are accommodated. Review the complaints process, incident history, and how concerns are tracked and resolved. Finally, verify current staffing ratios, call-light response times, and maintenance of rooms and common areas to gauge whether the day-to-day reality matches the reputation.

In the end, Paradise View Board & Care presents a compelling case for families seeking active rehabilitation inside a caring, community-driven setting. The strongest reasons to choose this community are the proven therapy outcomes, the energetic and compassionate activities team, and the clear commitment of staff to involve families in discharge planning and daily care. Those prioritizing a consistently pristine environment, uniform 24/7 safety oversight, or highly specialized dementia programming may find better alignment elsewhere. For families willing to invest time in a thorough tour and frank conversations about expectations, this community offers a practical, if not perfect, path to regain independence and enjoy a more engaged daily life during recovery, and a sense of belonging that many residents and families report as priceless.

This part of San Diego, California offers a variety of amenities and conveniences that cater to senior living. There are several pharmacies in close proximity, making it easy for seniors to access their medications. In addition, there are several reputable physicians and hospitals nearby for medical care. The area also has a good selection of cafes and restaurants, providing plenty of options for dining out or grabbing a quick bite to eat. For leisure and recreation, there are parks within a short driving distance where seniors can enjoy outdoor activities or simply relax in nature. Overall, this neighborhood provides a well-rounded environment with essential services and attractions that would make it a desirable location for senior living.

Restaurants

• McDonald's (0.6 miles)
• In-N-Out Burger (3.8 miles)
• In-N-Out Burger (4.7 miles)
• Tacos El Gordo (5.3 miles)
• Chick-Fil-A (5.8 miles)
• McDonald's (5.8 miles)
• Jack In The Box (5.9 miles)

Pharmacies

• Rite Aid (2.1 miles)
• Walgreens (2.8 miles)
• Walgreens (3.3 miles)
• CVS Pharmacy (3.5 miles)
• Walgreens (3.6 miles)
• Rite Aid (3.6 miles)
• CVS Pharmacy (3.7 miles)

Places of Worship

• Corpus Christi Church (3.1 miles)
• Skyline Church (6 miles)

Cafes

• Kung Fu Tea (3.3 miles)
• Starbucks (5.2 miles)
• Starbucks (5.3 miles)
• Starbucks (5.5 miles)
• Starbucks (5.8 miles)
• Copa Vida (7.2 miles)
• Communal Coffee (7.3 miles)

Transportation

• 24th Street Trolley Station (4.6 miles)
• Grossmont Transit Center (6.5 miles)
• Gaslamp Quarter Trolley Station (7.4 miles)

Physicians

• NBHC Eastlake (4.7 miles)
• California Retina Associates (5.1 miles)
• Sharp Rees-Stealy Otay Ranch (5.1 miles)
• Kaiser Permanente Vandever Medical Offices (7.7 miles)

Hospitals

• Sharp Chula Vista Medical Center Cardiac Rehabilitation (5 miles)
• Sharp Grossmont Hospital Brier Patch (6.6 miles)
• Naval Medical Center San Diego (6.9 miles)
• Kaiser Permanente San Diego Medical Center/Kaiser Foundation Hospital (7.8 miles)

Parks

• Otay Ranch Town Center Dog Park (6 miles)
• Mount Helix Park (6.1 miles)
• Quartyard Dog Park (7.1 miles)
• Balboa Park (7.3 miles)
• Embarcadero Marina Park South (7.5 miles)
• Balboa Park South Loop (7.6 miles)