Comfort Keepers of San Diego

Pros

• Comfort Keepers provided amazing care and support during a very difficult time, offering complete care, expertise, and compassion.
• The training program was well-structured and comprehensive, with knowledgeable and patient trainers delivering clear explanations and hands-on demonstrations.
• The team emphasizes empathy and compassionate care, fostering a collaborative learning environment.
• Comfort Keepers San Diego delivers exceptional senior care, with professionalism, compassion, and genuine concern for clients' well-being.
• The staff goes above and beyond to ensure comfort, dignity, and quality of life for seniors, building personal connections.
• The caregivers are attentive, patient, and highly skilled, consistently meeting every need with kindness and respect.
• Care is logged and accessible to families, providing peace of mind.
• Erik Erwin is great with seniors, delivering immediate responses and amazing customer service.
• The people at Comfort Keepers are amazing; they genuinely care about clients and are willing to do whatever it takes to care for loved ones.
• The service is phenomenal - genuinely caring, friendly, compassionate, and trustworthy.

Cons

• They charged 42.50/hr for care and paid the caretakers only $20/hr, with little to no experience.
• They did not administer insulin as directed, and the patient's blood sugar was over 300 after their care.
• They are not trustworthy with loved ones or money.
• They engaged in shady financial practices, including a nearly $4,000 deposit, a $2,200 double charge, and holding onto $6,000 for weeks without repayment.
• Caregivers did not show up as promised, and some slept through the night.
• The management is poor and the company prioritizes money over safety.
• They lack professionalism in handling care for clients.
• The service was overpriced.
• One caregiver was abusive, cursing at and pushing around the client, and management sent that person back to provide care.

Review

This community is best suited for families who want serious, relationship-driven in-home care delivered by a seasoned local agency. Comfort Keepers of San Diego emerges as a strong choice for households seeking compassionate, hands-on support that prioritizes dignity, personalized attention, and reliable caregiver staffing, with the ability to keep a loved one at home rather than moving to an institution. It fits well for clients who value quick access to care, consistent family updates, and a team that treats seniors like family members. The agency's long-standing local presence and emphasis on training and empathy create a solid foundation for ongoing, preventive, and responsive support when medical tasks are not the primary requirement but day-to-day wellbeing is.

Owners and managers who keep a tight loop on staffing and training appear to be a decisive strength, and that matters. Families that want a company they can trust to hire, train, and supervise caregivers - while maintaining strong lines of communication - will find this provider appealing. Positive testimonials consistently highlight professional conduct, genuine concern for comfort and dignity, and a capacity to assemble round-the-clock coverage when needed. For families facing urgent or complex caregiving scenarios, the agency's ability to mobilize quickly and coordinate care with doctors and clinics is especially valuable. Yet this strength sits alongside a handful of credible cautions that families cannot ignore in the decision-making process.

The critical upsides - empathy-driven care, attentive staffing, open communications, and a culture of accountability - do offset many of the operational drawbacks for the right client. When caregivers are present, clients report improved mood, better daily functioning, and a sense that someone is watching the whole picture, not just ticking tasks. The presence of dedicated case management, notably praised by families and even medical partners, translates into more coherent care plans, timely updates, and a smoother navigation of medical needs. For seniors with conditions that require careful daily routines - medication reminders, hygiene, mobility support, and meal planning - these advantages often drive noticeable improvements in quality of life and reduce caregiver stress for family members.

However, potential clients must confront real, recurring concerns that can unsettle even the strongest care plan. Several reviews raise red flags about deposits and refunds, and allegations of overcharging or delayed reimbursement raise questions about financial safeguards and contract clarity. There are also mixed experiences with staffing consistency - caregivers sometimes fail to show up or lack the specialized medical training some families expect. These factors matter because they directly affect trust, continuity, and safety. In cases where families rely on precise medical oversight, or where the budget is tight and transparency is nonnegotiable, these negatives can outweigh otherwise compelling caregiving strengths. The risk profile should be weighed carefully.

In practical terms, this agency shines for families seeking immediate, compassionate, and highly responsive in-home care with a robust support backbone. Clinicians who value a trusted partner for maintaining at-home living and who are prepared to engage actively with administration will find Comfort Keepers a capable ally. The strongest recommendations come from those who experienced not only strong daily care but also effective case management, rapid response to questions, and a clear emphasis on keeping clients comfortable and engaged. Yet for families who cannot tolerate potential billing disputes, inconsistent caregiver assignment, or delays in returning deposits, it makes sense to explore alternatives or to demand concrete, enforceable safeguards before committing.

The recommended approach is proactive due diligence. Before establishing care, secure a transparent, written agreement that spells out hourly rates, payroll practices, and deposit terms, along with explicit timelines for refunds and dispute resolution. Request a dedicated care manager to supervise the plan and ensure continuity, and insist on a caregiver roster with verified experience in the specific needs of the loved one - whether it's post-stroke care, Parkinson's, or challenging behaviors. Ask for a detailed care plan that includes medication management responsibilities, required medical tasks, and daily schedules. If these safeguards are in place and the family is prepared to stay engaged, Comfort Keepers offers a compelling package: exceptional humanity paired with practical, well-coordinated support that can help a senior stay safely at home. If not, consider reputable alternatives that provide tighter financial protections and stricter clinical oversight, or explore assisted living options where medical management and staffing consistency are built into the model.

Restaurants

• In-N-Out Burger (0.1 miles)
• Sombrero Mexican Food (0.2 miles)
• Rally's (1.4 miles)
• In-N-Out Burger (3 miles)
• Cheers (3.3 miles)
• Chick-Fil-A (3.5 miles)
• In-N-Out Burger (3.5 miles)

Pharmacies

• Rite Aid (0.1 miles)
• CVS Pharmacy (0.2 miles)
• Kaiser Zion Pharmacy (0.3 miles)
• Walmart Pharmacy (1.4 miles)
• Rite Aid (2 miles)
• Rite Aid (2.2 miles)
• CVS Pharmacy (2.5 miles)

Physicians

• Kaiser Permanente Vandever Medical Offices (0.2 miles)
• Kaiser Permanente Viewridge Medical Offices 2 (3 miles)
• Sharp Rees-Stealy San Diego Radiology (3.4 miles)
• Internal Medicine Associates (5.1 miles)
• San Diego Mental Health Services (6.1 miles)

Hospitals

• Kaiser Permanente San Diego Medical Center/Kaiser Foundation Hospital (0.2 miles)
• Sharp Soc (2.3 miles)
• Rady Children's Hospital (3.1 miles)
• Rady's Children's Hospital San Diego Large Waiting Room, Frost Street, Entrance 8 (3.2 miles)
• Sharp Memorial Hospital (3.3 miles)
• Kearny Mesa Convalescent and Nursing Home (3.4 miles)
• UC San Diego Medical Center (4.6 miles)

Transportation

• Montgomery Field Airport (MYF) (2.8 miles)
• Fashion Valley Trolley Station and Transit Center (4.4 miles)
• Grossmont Transit Center (5.1 miles)
• Firefly Car Rental (6 miles)
• Old Town Trolley Station and Transit Center (6.3 miles)
• San Diego Santa Fe Depot (6.5 miles)

Cafes

• Starbucks (3.1 miles)
• The Simple Coffee House (3.3 miles)
• The Coffee Bean and Tea Leaf (3.3 miles)
• Communal Coffee (3.7 miles)
• Starbucks (5.1 miles)
• Ghirardelli Ice Cream And Chocolate Shop (6.5 miles)
• Copa Vida (6.5 miles)

Parks

• Civita Park (3.1 miles)
• Cal's Point (3.7 miles)
• Lindbergh Park (4.1 miles)
• Balboa Park (5 miles)
• Balboa Park South Loop (5.6 miles)
• Quartyard Dog Park (6.3 miles)
• Waterfront Park (6.4 miles)

Theaters

• AMC Mission Valley 2 (3.3 miles)
• AMC Fashion Valley 18 (4.2 miles)