Comfort Keepers in San Diego, CA

Pros

• Comfort Keepers provides amazing care and support with complete care, expertise, and compassion.
• Their team is professional, compassionate, and truly dedicated to providing the best possible care.
• The training program at Comfort Keepers is well-structured and comprehensive, preparing caregivers effectively.
• They emphasize empathy and compassionate care, fostering a collaborative learning environment.
• The staff go above and beyond to ensure comfort, dignity, and quality of life for seniors.
• They take time to build personal connections and treat each client like family.
• The caregivers are attentive, patient, and highly skilled, consistently meeting needs with kindness and respect.
• Communication with the team is outstanding, with staff like Griselda and Sara keeping families informed.
• Comfort Keepers sets the standard for excellence in the home-care industry.

Cons

• They charged $42.50/hour for care and paid caretakers only $20/hour with little to no experience, and they did not administer insulin as directed, resulting in a blood sugar over 300.
• They held onto $6,000 of the client's father's money for over a month and have not repaid it, appearing to use funds to cover payroll - a shady practice.
• They could not provide adequate 24-hour care; many caregivers could not assist with turning or diaper changes, and some slept through the night.
• They double-charged for services (about $2,200) and have not issued a refund; refunds required owner approval and the check was never delivered after weeks.
• The hours offered were only 3?4 per shift and the management was poor; caregivers were not treated fairly or valued.
• They are overpriced.

Review

Comfort Keepers in San Diego is best suited for families seeking dependable, relationship-focused in-home care for a loved one who can remain at home with practical daily support. The program tends to shine when a senior values compassionate, hands-on assistance delivered with empathy and clear family involvement. This provider often delivers rapid mobilization and ongoing communication, which makes it a strong choice for households that want to see a steady stream of updates, know who is in the home, and feel that a real person is coordinating care rather than leaving the family to piece things together. It is especially suitable for seniors who prize dignity, companionship, medication reminders, light housekeeping, meal planning, and a care team that treats them like family rather than a list of tasks. Those considering more medicalized needs or tighter budgeting may want to explore alternatives.

The best-case picture rests on standout strengths: professional, compassionate staff; proactive office and caregiving teams; and a willingness to tailor care around a family's rhythm. Families frequently highlight the quality of communication - case managers and coordinators who keep families informed and involved in decisions. The training program and on-the-ground caregivers are repeatedly described as empathetic, patient, and skilled, with several accounts praising the consistency and the personal connections that form between caregivers and clients. The company's long-standing local presence and the owners' hands-on approach to hiring and training are often cited as a backbone for reliable service, and several testimonials emphasize the peace of mind that comes from a team that appears knowledgeable, responsive, and human-centered.

Yet, serious red flags surface in a subset of reviews that cannot be ignored. Financial governance emerges as the most troubling theme: deposits, refunds, and what seems like high administrative charges versus what caregivers are paid. One account alleges a large markup on care time while caregivers receive a fraction of that rate, raising concerns about the fairness and transparency of compensation. Other families report deposits not being returned within the promised window, double charges, and delays in refunds that stretch for weeks or months. These experiences suggest a pattern of friction between families and administration around money that can undermine trust and continuity of care, especially when a loved one depends on reliable staffing.

There are also operational and safety caveats that should influence the decision. Instances of caregivers not showing up as scheduled, or delivering care that falls short of basic tasks like repositioning a hospice patient or diaper changes, signal potential reliability gaps. There are accounts of serious missteps, including an encounter where a caregiver's conduct was described as abusive, underscoring the need for rigorous screening, supervision, and clear escalation paths. While many families report exemplary care and consistent, attentive staff, these outlier experiences matter: they can disrupt care plans, threaten safety, and erode confidence in the provider's ability to deliver consistently high standards.

These positives and pitfalls translate into practical decision guidance. For families drawn to a relationship-driven, home-based model, Comfort Keepers can be an excellent match, provided there is proactive governance: insist on a transparent, written care plan with defined tasks and medical boundaries; demand a dedicated case manager to supervise care and ensure continuity; require thorough caregiver background checks, ongoing supervision, and guaranteed backups when a regular caregiver is unavailable. Scrutinize the financial terms up front - deposit timelines, refund policies, and any discretionary charges - and obtain a clear, written policy. If insulin administration or other medical tasks are needed, obtain explicit confirmation of competency and a detailed scope of practice.

In sum, Comfort Keepers represents a compelling option for families seeking compassionate, responsive in-home care with a strong emphasis on dignity, communication, and adaptability. It is best for households that can actively manage oversight, demand financial transparency, and insist on continuity of caregiving. Those with more critical medical needs, tighter budgets, or a low tolerance for scheduling gaps and deposit disputes may want to consider alternatives - other home-care providers with firmer billing practices or traditional assisted living communities where medical oversight and governance are more standardized. When choosing Comfort Keepers, go in with a concrete plan, written expectations, and a clear escalation process to harness the best of the team while guarding against the operational pitfalls that have appeared in certain cases.

This part of San Diego, California, offers a variety of amenities and conveniences that may be appealing to seniors looking for a vibrant and convenient location to live. The area is home to several popular dining options, including In-N-Out Burger and Chick-Fil-A, as well as pharmacies such as Rite Aid and CVS Pharmacy for easy access to healthcare needs. There are also reputable healthcare facilities nearby, such as Kaiser Permanente San Diego Medical Center and Sharp Memorial Hospital. For transportation options, Montgomery Field Airport and various transit centers are within a few miles for easy travel. Additionally, there are cafes like Starbucks and parks like Balboa Park for leisurely activities. Theatres like AMC Mission Valley 2 provide entertainment options for seniors looking to enjoy a night out. Overall, this part of San Diego offers a mix of practical amenities and entertainment options suitable for senior living.

Restaurants

• In-N-Out Burger (0.1 miles)
• Sombrero Mexican Food (0.2 miles)
• Rally's (1.4 miles)
• In-N-Out Burger (3 miles)
• Cheers (3.3 miles)
• Chick-Fil-A (3.5 miles)
• In-N-Out Burger (3.5 miles)

Pharmacies

• Rite Aid (0.1 miles)
• CVS Pharmacy (0.2 miles)
• Kaiser Zion Pharmacy (0.3 miles)
• Walmart Pharmacy (1.4 miles)
• Rite Aid (2 miles)
• Rite Aid (2.2 miles)
• CVS Pharmacy (2.5 miles)

Physicians

• Kaiser Permanente Vandever Medical Offices (0.2 miles)
• Kaiser Permanente Viewridge Medical Offices 2 (3 miles)
• Sharp Rees-Stealy San Diego Radiology (3.4 miles)
• Internal Medicine Associates (5.1 miles)
• San Diego Mental Health Services (6.1 miles)

Hospitals

• Kaiser Permanente San Diego Medical Center/Kaiser Foundation Hospital (0.2 miles)
• Sharp Soc (2.3 miles)
• Rady Children's Hospital (3.1 miles)
• Rady's Children's Hospital San Diego Large Waiting Room, Frost Street, Entrance 8 (3.2 miles)
• Sharp Memorial Hospital (3.3 miles)
• Kearny Mesa Convalescent and Nursing Home (3.4 miles)
• UC San Diego Medical Center (4.6 miles)

Transportation

• Montgomery Field Airport (MYF) (2.8 miles)
• Fashion Valley Trolley Station and Transit Center (4.4 miles)
• Grossmont Transit Center (5.1 miles)
• Firefly Car Rental (6 miles)
• Old Town Trolley Station and Transit Center (6.3 miles)
• San Diego Santa Fe Depot (6.5 miles)

Cafes

• Starbucks (3.1 miles)
• The Simple Coffee House (3.3 miles)
• The Coffee Bean and Tea Leaf (3.3 miles)
• Communal Coffee (3.7 miles)
• Starbucks (5.1 miles)
• Ghirardelli Ice Cream And Chocolate Shop (6.5 miles)
• Copa Vida (6.5 miles)

Parks

• Civita Park (3.1 miles)
• Cal's Point (3.7 miles)
• Lindbergh Park (4.1 miles)
• Balboa Park (5 miles)
• Balboa Park South Loop (5.6 miles)
• Quartyard Dog Park (6.3 miles)
• Waterfront Park (6.4 miles)

Theaters

• AMC Mission Valley 2 (3.3 miles)
• AMC Fashion Valley 18 (4.2 miles)