Home Instead Senior Care

Pros

• The caregivers were extremely kind and professional, making the mother safe and comfortable.
• The Home Instead staff provided exceptional care and were understanding and patient.
• Betty Mendoza and Florinda Arriola are outstanding in every way, always attentive and anticipating the mother's needs.
• Elizabeth is loved by the mother for thoughtful gifts and engaging activities, going above and beyond.
• Solimar is reliable, punctual, and a skilled cook who provides healthy meals and administers medications on time.
• Kim anticipates needs, organizes the mother's living space, prepares her breakfast to her liking, and offers cheerful companionship.
• Tess is consistently available and ready to tackle any situation.
• All staff are professional and polite, with a responsive admin team that ensures timely care coverage.
• Analisa helps with laundry, meals, and is a cheerful, reliable companion to the mother.
• Linda is a great caregiver for the father, providing consistent support with kindness.
• Cesar provides respectful, trusted, and excellent care; the service is described as a five-star choice.
• Margaret Kreis is absolutely wonderful - kind, thoughtful, and helpful.
• Bella and Judith provided devoted care that extended the mother's life; Karen Poh ensured 24/7 care and smooth transitions.

Review

Over the course of six years, Home Instead became a trusted partner in caregiving, consistently delivering kindness, professionalism, and dependable support for families facing the challenges of aging loved ones. Several caregivers stood out for their ability to keep a mother safe, comfortable, and engaged in the final months of life. Names that recur in these stories - Kelly, Penny, Leda, Jane, Orpha, Fely, Rowena, and Fei - reflect a team that went beyond routine tasks to provide real companionship and thoughtful assistance. Their efforts helped extend life and preserve dignity, with statements like "she would not have survived as long as she did without them" underscoring the profound impact of compassionate, attentive care.

The human connection and administrative support underpinning the caregiving experience also left a lasting impression. The Customer Service Manager Josie, together with caregivers Shirley and Fe, were described as understanding and patient, reinforcing the sense that Home Instead's team is not only skilled but also responsive to the emotional and logistical needs of families. This combination of frontline care and reliable back-office support created a steady, reassuring presence during a difficult time, assuring families that help was available when needed and that communication would remain open.

For a centenarian father, the care team included Flexiberta (Betty) Mendoza and Florinda Arriola, whose attentiveness and proactive approach were repeatedly highlighted. They were seen as exceptional in every respect, with the ability to anticipate needs and deliver consistent, high-quality care that gave the family confidence that their father was in the best possible hands. The San Mateo location was specifically acknowledged, underscoring how location-based teams can make a meaningful difference through dependable, personalized service.

Stories about individual caregivers further illustrate the depth of Home Instead's commitment. Elizabeth, for example, became a cherished companion for a mom, remembered for bringing thoughtful items like fruit and soap and for enriching Mom's day with activities and attention designed to keep her entertained and content. Honoreen Rosener expressed appreciation for the caregiver's kindness and the trust she placed in Elizabeth to brighten her mother's daily life. Similarly, Solimar and Fely were praised for their reliability and skill with medications and cooking, with Solimar described as a remarkable caregiver who was always on time, communicative with the nurse, and dedicated to providing healthy meals and respectful, attentive care for their husband. The family's sense of gratitude was clear in their remark that they were lucky to have two wonderful caretakers.

Another caregiver, Kerry D., received praise for the outstanding level of care she provided to a mother in his family. And Kim repeatedly earned accolades for anticipating needs, managing a wheelchair-bound husband's routines, and delivering care with a cheerful demeanor that encouraged him to look forward to her visits. Kim's ability to organize the sitting area, prepare breakfast to her husband's liking, and provide light housekeeping that supported his independence highlighted how practical, everyday actions can meaningfully improve quality of life. In short, Kim's thoughtful approach and communication left a lasting impression on the family.

The breadth of positive feedback extended to a patient with Parkinson's disease and the team supporting him over many years. Michael Taber spoke highly of Home Instead caregivers - Andrew, Fehi, Hasmin, and many others - who helped with everything from personal care to shopping and meal planning. Tess emerged as a particularly dependable caregiver, always available and willing to tackle any situation, with a level of consistency that the family greatly appreciated. Across the board, families described the staff as efficient, professional, and genuinely dedicated to caring for their loved ones.

These experiences consistently highlighted three core strengths of Home Instead: professional, courteous staff; flexible, attentive caregiving that adapts to the changing needs of clients; and a responsive administrative team capable of coordinating care quickly when transitions or additional coverage were necessary. Several testimonials emphasized how families would readily recommend Home Instead to others, confident that they could trust the organization to recruit capable, compassionate caregivers who treated their loved ones as if they were family.

Individual stories of care extended beyond daily routines to include specific acts of kindness and support. Kim was praised for her ability to honor a sister's priorities and provide respectful, reliable care that brought relief to the family. Analisa was recognized for assisting with laundry, meals, and taking walks, presenting herself as a cheerful, dependable companion who enriched daily life. Linda was described as a great caregiver for a father - kind, caring, and consistently attentive to his needs. Cesar earned credit for his respectful, high-quality care as part of a team that many families described in almost reverent terms, with Gloria and Mike calling their experience a five-star choice.

In sum, the collective experiences paint a portrait of Home Instead as a trusted partner in home-based care. Across mothers, fathers, and spouses facing the sequelae of aging and illness, the same principles emerged: compassionate, person-centered care; practical, proactive help that supports independence and safety; and an administrative backbone that makes care seamless and dependable. The messages are clear: these families feel heard, their loved ones are treated with dignity, and they have witnessed firsthand how a well-coordinated, empathetic caregiver team can transform difficult circumstances into manageable, meaningful days.

Located in San Bruno, California, this area offers convenient access to various amenities for seniors looking for a comfortable and well-equipped living environment. With multiple pharmacies within a few miles, medical needs can easily be met. Transportation options are also abundant, with the nearby San Francisco International Airport offering easy travel options. A variety of dining options cater to different tastes, while cafes provide a cozy spot to relax and enjoy a cup of coffee. Nearby hospitals ensure quality healthcare services are within reach, and parks offer opportunities for outdoor recreation and leisurely strolls. Places of worship, physicians' offices, and theaters are also conveniently located nearby for added convenience and entertainment. Overall, this area provides a desirable mix of practical amenities and recreational opportunities for seniors looking to settle down in a vibrant community.

Pharmacies

• CVS Pharmacy (0.5 miles)
• Walgreens (0.6 miles)
• Walgreens (1.4 miles)
• Walgreens (2.1 miles)
• Walgreens (2.2 miles)
• Kaiser Permanente Pharmacy (2.5 miles)
• Walgreens (2.7 miles)

Transportation

• Rental Car Center (0.9 miles)
• San Francisco International Airport (SFO) (1.2 miles)
• United Global First Lounge (1.5 miles)
• International Terminal G (1.5 miles)
• SFO AirTrain Station - Garage G & BART (1.5 miles)
• San Francisco International Airport BART Station (1.6 miles)
• Boarding Area F (1.7 miles)

Restaurants

• Mustards (1.6 miles)
• Yankee Pier (1.7 miles)
• Lark Creek Grill (2 miles)
• McDonald's (2.3 miles)
• In-N-Out Burger (2.6 miles)
• New England Lobster Market & Eatery (2.9 miles)
• In-N-Out Burger (5.2 miles)

Cafes

• San Francisco Giants Clubhouse (1.6 miles)
• Starbucks (8.7 miles)
• Neighbor's Corner (8.9 miles)
• Sightglass Coffee (9.1 miles)

Hospitals

• A & C Convalescent Hospital (2 miles)
• Mills-Peninsula Health Services (3 miles)
• Mills-Peninsula Radiology (6.6 miles)
• Laguna Honda Hospital & Rehabilitation Center (8.6 miles)

Parks

• Washington Park (5.1 miles)
• Coyote Point County Park (5.6 miles)
• Central Park (6.9 miles)
• Holly Park (7.6 miles)
• Glen Canyon Park (7.9 miles)
• Bernal Heights Park (8 miles)
• Precita Park (8.2 miles)

Places of Worship

• Church of the Epiphany (6.1 miles)

Physicians

• California Skin Institute (6.3 miles)
• Bundy Opticians (6.6 miles)
• Noe Valley Pediatrics (8.6 miles)

Theaters

• Regal Stonestown Galleria Screenx, 4Dx, & RPX (7.7 miles)
• Cinepolis San Mateo (8.8 miles)
• Alamo Drafthouse New Mission (8.9 miles)