Crystal Springs Care Home is an assisted living community in San Bruno, CA.
Information last verified:
265 Acacia Avenue, San Bruno, CA 94066
For more information about senior living options: (866) 208-4318
3.8 from 118 reviews
5 stars
70
4 stars
13
3 stars
5
2 stars
5
1 stars
25
Overall Review of Crystal Springs Care Home
common7 reviews mention this
Maintenance responses get high marks
Residents often describe the maintenance team as fast, polite, and thorough.
Residents repeatedly single out maintenance for same-day or quick repairs, with technicians described as efficient and respectful during visits. Multiple reviewers thank specific team members for resolving issues and checking beyond the initial problem, not just doing a quick fix. Overall, the maintenance experience comes through as dependable when service requests come in.
common14 reviews mention this
Staff help makes move-in easier
Office and leasing staff are consistently described as welcoming and responsive.
A lot of residents credit the leasing office and management team for keeping interactions smooth, answering questions, and following through after requests. Several reviews mention help during moving in—making the process easier and reducing stress—along with clear communication after questions are raised. While a few negative reviews complain about management handling or follow-up, the dominant theme across the feedback is positive staff support.
differentiator8 reviews mention this
Clubhouse, pools, and gym stand out
Community amenities like the clubhouse, pools, and gym get frequent praise.
Residents describe a strong set of shared spaces, including a clubhouse with a full kitchen and multiple pools that they plan to use. Several also mention the fitness center/exercise space as a valued on-site option. A number of reviewers connect these amenities to community activities and events, suggesting they get used beyond day-to-day living.
caveat10 reviews mention this
Noise and thin walls cause stress
A recurring complaint is noise traveling through thin walls.
Some residents report paper-thin walls and difficulty sleeping due to neighbors’ noise, including daytime disturbances and late-night issues. Several describe hearing conversations, snoring, or footsteps through ceilings and shared surfaces, and a few say noise never fully gets solved. Even some otherwise positive reviewers mention occasional noise, especially tied to nearby sources or weekends.
caveat6 reviews mention this
Insulation issues and extreme temperatures
Temperature control is a recurring concern, especially for upstairs units.
Multiple reviews mention poor insulation that leads to apartments feeling very hot in summer or very cold in winter. Upstairs units come up specifically, with some reviewers saying they can feel the heat more strongly during warm weather. A few residents also point to specific heating or insulation limitations as part of the problem.
caveat7 reviews mention this
Pests and mold concerns appear repeatedly
Some reviews describe serious pest and mold problems that weren’t resolved promptly.
A subset of residents report rat and mice problems, with descriptions that span walls and recurring infestations. Others add concerns about mold or mildew alongside maintenance failures to address health-related issues. These reviews are consistently negative about how quickly problems are handled and whether solutions stick.
How we summarize
Counts show how many written reviews mention each theme; a review can touch several themes, and only frequently mentioned themes become a section.
Features
Housing
6 resident community capacity
Types of Care
Assisted Living
Board and Care Home
Amenities
Cable or satellite TV
Dining room
Fully furnished
Garden
Housekeeping services
Move-in coordination
Outdoor space
Telephone
Wi-Fi/high-speed internet available
Transportation
San Francisco International (2 miles away)
Metropolitan Oakland International (13 miles away)
Care Services
24-hour supervision
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Coordination with health care providers
Diabetes diet
Meal preparation and service
Medication management
Special dietary restrictions
Transportation arrangement (medical)
Transportation to doctors appointments
Dining
Diabetes diet
Special dietary restrictions
Activities
Community-sponsored activities
Scheduled daily activities
Nearby Places of Interest
Pharmacies
Walgreens (0.2 miles)
CVS Pharmacy (1 miles)
Walgreens (1.4 miles)
Walgreens (2 miles)
CVS Pharmacy (2.1 miles)
Walgreens (2.1 miles)
Walgreens (2.8 miles)
Transportation
Rental Car Center (1 miles)
San Francisco International Airport (SFO) (1.1 miles)
SFO AirTrain Station - Garage G & BART (1.1 miles)
United Global First Lounge (1.1 miles)
San Francisco International Airport BART Station (1.1 miles)
International Terminal G (1.2 miles)
International Terminal (1.3 miles)
Restaurants
Mustards (1.2 miles)
Yankee Pier (1.4 miles)
Lark Creek Grill (1.7 miles)
In-N-Out Burger (2 miles)
New England Lobster Market & Eatery (2.3 miles)
McDonald's (2.9 miles)
Taco Bell (5.2 miles)
Hospitals
A & C Convalescent Hospital (1.3 miles)
Mills-Peninsula Health Services (2.3 miles)
Mills-Peninsula Radiology (6 miles)
San Mateo Medical Center (8.6 miles)
Laguna Honda Hospital & Rehabilitation Center (9.3 miles)
Medicaid coverage for assisted living varies by state and is primarily available to low-income individuals, with eligibility dependent on strict income and asset limits. Some states offer HCBS waivers for specific services in assisted living, but families must generally cover room and board costs, and should verify facility acceptance of Medicaid while considering potential waiting lists.
Medicaid waivers for assisted living services provide vital support for seniors and individuals with disabilities in need of long-term care, with varying state-specific eligibility criteria and benefits. These waivers cover personal care and case management but often do not fully cover room and board, leading to waiting lists for many applicants.
The article examines the complexities of assisted living for individuals with disabilities, emphasizing the need for tailored care solutions that enhance quality of life and social inclusion, while addressing financial challenges and advocating for community integration. It discusses various housing options, the importance of financial assistance through public benefits, and highlights trends towards integrated and technology-driven solutions in disability-focused housing.
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6 resident community capacity
Assisted Living
Board and Care Home
Cable or satellite TV
Dining room
Fully furnished
Garden
Housekeeping services
Move-in coordination
Outdoor space
Telephone
Wi-Fi/high-speed internet available
San Francisco International (2 miles away)
24-hour supervision
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Diabetes diet
Meal preparation and service
Medication management
Special dietary restrictions
Transportation arrangement (medical)
Transportation to doctors appointments
Customer service callback option is available.
How and When Medicaid May Cover Assisted Living Costs
A Detailed Exploration of Assisted Living Medicaid Waivers Across the United States
Comprehensive Residential Support and Assisted Living Solutions for Individuals with Disabilities