265 Acacia Avenue, San Bruno, CA 94066
For more information about senior living options: (844) 490-3973
Mariela was informative and made the viewing feel like talking with a friend. Robert from maintenance is consistently helpful and supportive, always ready to assist. Elissa is capable and calm under pressure, resolving parking issues on the first contact. Lai is honest, helpful, and makes residents feel completely comfortable. Yuyu is kind and goes above and beyond to resolve issues promptly. Darrell is highly professional and well-suited for management. The Crystal Springs team gets residents as close to perfect as possible. The maintenance team is fast, good, and accommodating of schedules and pets. The community offers an excellent clubhouse, three pools, and a welcoming atmosphere. The office staff are friendly and responsive, with Lai and Brandon especially helpful.
Prometheus Management is a disgrace. Management ignored every serious issue, hid behind empty warnings, and left tenants to suffer until they had no choice but to move out. This place is not a home; it's a trap. The situation involved misery, rats, mold, very poor insulation, constant noise, and a management team that does absolutely nothing but collect money. Their statutory right to quiet enjoyment was never recognized, upheld, or respected. Residents paid almost $2,800 a month and never had the right to quiet enjoyment. Laundry machines are dirty and infrequently cleaned; walls are so thin that neighbors' conversations and alarms are audible, and winter heating costs are excessive due to poor insulation. Security patrols never answer the phone and leave residents to handle issues on their own after hours. Management is incapable of fixing problems or enforcing rules; they only issue warnings. Upstairs units have no insulation and become extremely hot in the summer. The complex is described as the worst place they have ever lived.Crystal Springs Terrace emerges in these accounts as a community with a lively, people-centered vibe. Prospective tenants are greeted by a warm, informative leasing team that makes the apartment-hunting process feel more like catching up with a friend than a formal tour. Mariela, in particular, is highlighted for her thorough answers and welcoming style, turning the viewing into a friendly, reassuring experience. Multiple residents recall that stepping into the office or talking with the leasing staff feels like joining a network that genuinely cares about helping people settle in. The sense of hospitality is reinforced by the invitation to "grab a free coffee and talk to Yuyu, Lai, Elissa, and Darrell," painting a picture of a team that treats residents as part of a community rather than customers.
Maintenance and onsite leadership receive consistently high praise as well. Robert, the maintenance technician, is repeatedly described as courteous, quick, and effective, with residents relying on his expertise to address issues promptly. The maintenance crew is portrayed as fast and accommodating of schedules and pets, with many accounts mentioning that problems are resolved efficiently, often to the resident's satisfaction on the first try. Yuyu stands out as a maternal, trusted presence in the office who will drop everything to resolve matters, and Darrell is commended for his professionalism and thoughtful service. Lai often appears as the linchpin of the leasing office's customer service, praised for honesty, a welcoming demeanor, and a consistent ability to reassure residents that concerns will be reviewed and handled. Even when the team is busy, residents report that staff maintain composure, stay communicative, and keep comfort as a priority.
The complex's amenities and location are frequently cited as strong selling points. Residents enjoy a clubhouse with a full kitchen, a garden-style, homey atmosphere, and multiple pools that are especially appealing during warm weather. The property's layout - convenient access to major freeways like the 280 and 101 - adds practical value for working professionals who need a quick commute. Studios with vaulted ceilings and generally affordable pricing for the area contribute to a sense that Crystal Springs Terrace offers both comfort and value. The management team's willingness to engage with residents on events and community activities - paired with a sense of "home" that many residents feel - helps create a positive impression for many long-term renters.
However, the narrative is not all praise. There is a substantial, strongly worded minority perspective that contrasts sharply with the glowing endorsements above. Years after moving out, some former residents describe their experience as a nightmare marked by management negligence, costly consequences, and lasting trauma. They recount ongoing issues such as mold, rats, poor insulation, and constant noise, alleging that the management team did little to address serious problems and instead relied on warnings or delays. These accounts emphasize a perceived failure to protect tenants' quiet enjoyment, a fundamental expectation in landlord-tenant law, and they invoke the Federal Consumer Review Fairness Act to argue for the right to publish their experiences with corroborating documentation. The sentiment conveyed is that the property's beauty and price tag were a facade for deeper, unaddressed problems that left residents with stress and financial loss.
The negative feedback also touches on practical, ongoing frustrations that impacted daily life. Residents describe thin walls and neighborly disturbances, with noise spreading through the building and even winter conditions exacerbating discomfort due to insulation issues. There are mentions of unreliable security patrols and a sense that enforcement of rules could be inconsistent. Parking has been a recurring challenge, and while the management team is said to communicate the issue, residents still feel the pain of limited spots. In some narratives, the dimmer side of the experience centers on a perception that maintenance and management did not act with the urgency or seriousness required to preserve "quiet enjoyment" or the overall home-like atmosphere that attracted people in the first place.
Even within the more critical reviews, there are threads of appreciation for why people stayed or considered staying. Some residents acknowledge a strong, helpful staff culture among several team members - Lai and Darrell among them - who offered reassurance and support during their time in the community. There is recognition that units can be older and some design elements (such as insulation) are not up to modern standards, yet the overall cost and location can still feel fair to many tenants. Others highlight that the upstairs units can get uncomfortably hot in the summer, pointing to insulation as a specific area for improvement. In this view, Crystal Springs Terrace remains a place where the personal touch of the staff and the practical benefits of the location create real value, even as certain structural and management challenges persist.
Ultimately, the collection of experiences paints Crystal Springs Terrace as a community of contrasts. On one side is a warm, responsive team that treats residents like neighbors, offers approachable services, and maintains a lively set of amenities that can make everyday living enjoyable and convenient. On the other side are experiences of prolonged stress and damage attributed to management practices, with serious concerns about persistent maintenance issues, environmental conditions, and the impact on residents' well-being and finances. For anyone considering moving in, this dual picture suggests paying close attention to personal priorities: the value of a supportive, engaged staff and well-maintained, comfortable living space, versus the potential risk of enduring unresolved issues and the long-term consequences those challenges can bring.
6 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Board and Care HomeBoard and care homes provide a smaller, more intimate setting for seniors who require assistance with daily tasks but do not need the level of care offered by a nursing home. They offer personalized care, meals, and social activities in a homelike environment, ensuring that seniors receive individualized attention and support in their golden years.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
San Francisco International (2 miles away) Metropolitan Oakland International (13 miles away)
24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones. Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Crystal Springs Care Home in San Bruno, CA, is a warm and inviting board and care home that offers personalized assistance to its residents. Our spacious facility is fully furnished and features amenities such as a dining room, garden, outdoor space, and Wi-Fi/high-speed internet access.
At Crystal Springs Care Home, our dedicated staff provides comprehensive care services to ensure the comfort and well-being of our residents. We offer assistance with activities of daily living, including bathing, dressing, and transfers. Our team also coordinates with health care providers to ensure that any medical needs are met.
Nutrition plays a crucial role in maintaining good health, which is why we take special care to accommodate dietary restrictions. Our experienced chefs prepare delicious meals while adhering to special dietary requirements such as diabetes diets. Residents can enjoy their meals in our inviting dining room along with socializing with other community members.
We believe that staying active and engaged is important for a fulfilling lifestyle. That's why we offer scheduled daily activities tailored to individual interests and abilities. Whether it's participating in group exercises or taking part in crafts and games, there's something for everyone at Crystal Springs Care Home.
Conveniently located in San Bruno, our community benefits from its proximity to various amenities. With cafes, parks, pharmacies, restaurants, transportation options, and hospitals nearby, residents can easily access the services they need without hassle.
At Crystal Springs Care Home, we strive to provide a safe and comfortable environment where residents can maintain their independence while receiving the support they need. Contact us today to learn more about our assisted living community and how we can cater to your loved one's unique needs.
Crystal Springs Care Home is located at 265 Acacia Avenue, San Bruno, CA 94066 in San Mateo County, California
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