Herjema Care 2 in Sacramento, CA

Pros

• Annette provided calm, patient, and compassionate home care that comforted the patient during a difficult time.
• The care team consistently demonstrated kindness, professionalism, and genuine presence.
• Annette's calm and reassuring manner helped the patient feel safe during bathing and dressing.
• The staff offered practical guidance on home care products and supplies, going above and beyond scheduled visits.
• The team stayed in touch and provided encouragement through transitions and after loss.
• Suzanne and Kate, among others, helped improve balance and mobility with patience and professionalism.
• Families described the staff as extraordinary, compassionate, and dedicated - truly one of a kind.
• The nurses, therapists, and aides delivered excellent care, from pain management to rehabilitation.
• Clients and families would highly recommend American River Hospice and Home Care for exceptional care.
• Several staff members, including Jordan, Mallory, Myrna, and Lindsay Martin, were praised for their expertise, empathy, and going the extra mile.

Cons

• The reviewer called the agency the most unorganized place they had ever dealt with, noting calls were not returned and appointments were for the agency's convenience, not the patient's.
• They stated the staff didn't actually help, stayed about twenty minutes, and were not very helpful.
• They could not reach a nurse by phone after multiple attempts and never got a callback.
• They said the agency was short-staffed, causing delays and gaps in care.
• They described the agency as completely unprofessional with a lack of commitment to patient care.
• They claimed their mother was overmedicated with opioids despite complaints.
• They recounted a nurse who laughed at them and did not assist, simply filling out paperwork.
• They concluded American River is not the right choice and recommended going elsewhere.

Review

Herjema Care 2 in Sacramento is best suited for families seeking high-touch, compassionate, interdisciplinary home-based care, with a strong emphasis on hospice or post-acute recovery in the home. The reviews paint a consistent picture of teams that combine skilled nursing, home health aide support, therapy services, and family-centered communication. When a loved one needs medical oversight alongside practical help with daily tasks, and the goal is comfort, dignity, and continuity rather than a traditional institutional setting, this community-style home care model is particularly well-matched. The strongest value lies in care that feels personal - caregivers who understand the person behind the condition and work as a coordinated team to manage symptoms, mobility, and daily routines.

Those who may want to consider alternatives are families prioritizing a more independent living environment or a facility with built-in social programming and around-the-clock supervision. If the aim is a traditional assisted living setting with predictable, fixed on-site activities, guaranteed daily social opportunities, and guaranteed, set appointment windows, a facility-based option could be a better fit. For families wary of potential variability in staffing or scheduling - where a single provider or shift can drive the day's experience - exploring facilities with consistent on-site staffing and clearly published visit windows may be prudent. In short, when the core need is skilled home-based care that travels with the patient and blends medical oversight with personal support, Herjema Care 2 shines; when the priority is a self-contained community life with dense on-site programming, alternatives deserve consideration.

The most compelling pros in the reviewed experiences center on depth of compassion and clinical competence. Care teams are praised for their presence, patience, and genuine respect for patients and families. Nursing, therapy, and home health aides are repeatedly cited as knowledgeable, responsive, and capable of adapting to complex needs - whether post-surgery rehabilitation, dementia-related care, or hospice support. The best outcomes come from teams that communicate clearly, involve family members in care planning, and coordinate seamlessly across disciplines (RN oversight, PT/OT, speech, and social work) to support recovery and comfort in the home. The reviews also emphasize continuity and relationship-building: caregivers who get to know the person and family, remember preferences, and offer practical guidance on equipment, supplies, and care routines. That combination - skill, empathy, and coordinated collaboration - produces measurable improvements in function and mood, and brings real solace during stressful health transitions.

Yet, a candid look at the collective feedback notes some gaps that families should plan around. A minority of reviews mention occasional communication bottlenecks or scheduling hiccups, with delays in returning calls or updates when transitions disrupt routines. Staffing variability can translate into uneven experience if the same caregivers aren't consistently assigned, so families should seek clarity on who will be on the care team, how assignments rotate, and what the on-call protocol looks like. There are also references to organizational friction at times in broader home-care networks, underscoring the need for robust care coordination, transparent care plans, and escalation processes. These represent real risks, but they are counterbalanced by the overwhelming evidence of compassionate, capable care when a stable, well-managed team is in place.

The key pros offset the cons through a demonstrated capacity for resilience and reassurance. When a team is cohesive, communication is deliberate, and care plans are tailored and shared, the risk of lapses drops dramatically. The reviews repeatedly celebrate how interdisciplinary teams manage complex needs at home - pain management, wound care, mobility training, and memory-support strategies - without sacrificing warmth or dignity. Families report feeling heard, supported, and confident that the medical and practical elements of care are aligned with the loved one's goals. In scenarios like hospice transitions, post-operative recovery, and ongoing chronic care, the ability to blend clinical oversight with daily life support translates into less hospital readmission, steadier symptom control, and greater peace of mind for everyone involved.

For families choosing this community, actionable steps matter. Prioritize learning about caregiver retention and team composition: who the primary RN will be, which therapists are available, and how often the patient will see the core team versus substitutes. Seek explicit expectations for visit windows, response times to calls, and a clear, written plan for medication management and equipment needs. Ask how care plans adapt as conditions evolve and how transitions between care levels (home health, hospice, rehab) are coordinated. Finally, align the choice with the loved one's goals: is comfort and dignity in the home the top priority, or is social engagement and around-the-clock supervision more important? When those goals are clear, Herjema Care 2 represents a strong, practical option that families can rally around, backed by a track record of compassionate, professional care that tends to yield both relief and measurable improvement in quality of life.

This part of Sacramento, California, offers a diverse range of amenities and services that cater to the needs of seniors. The proximity to various restaurants such as Taqueria Hecho En Mexico and Chando's Tacos provides convenient dining options. Additionally, there are several pharmacies nearby like Rite Aid and CVS Pharmacy for easy access to medication. For medical care, hospitals like Sutter Center for Psychiatry and Kaiser Permanente South Sacramento Medical Center are within a short distance. Parks such as Glenbrook Park and Curtis Park offer opportunities for outdoor recreation and relaxation. Cafes like Chocolate Fish Coffee Roasters and Starbucks provide spaces for socializing and enjoying a cup of coffee. Places of worship such as New Hope Community Church Sacramento and St Francis of Assisi offer spiritual support. Overall, this part of Sacramento provides a mix of conveniences and recreational activities that can enhance the quality of life for seniors looking to move to the area.

Restaurants

• Taqueria Hecho En Mexico (1.1 miles)
• Chando's Tacos (1.2 miles)
• Wendy's (2.7 miles)
• Denny's (3.1 miles)
• McDonald's (3.2 miles)
• Gordito Burrito - La Riviera (3.3 miles)
• Chipotle Mexican Grill (3.3 miles)

Pharmacies

• Rite Aid (1.5 miles)
• Save Mart Supermarkets (2.2 miles)
• CVS Pharmacy (2.5 miles)
• Kaiser South Tower Pharmacy (2.9 miles)
• Walgreens (3 miles)
• South Sacramento Care Center (3 miles)
• Walgreens (3.2 miles)

Hospitals

• Sutter Center for Psychiatry (2.7 miles)
• Kaiser Permanente South Sacramento Medical Center (2.8 miles)

Physicians

• Kaiser Permanente Medical Group (2.7 miles)
• Sacramento County Primary Care Center (3 miles)
• NVISION Eye Centers - Sacramento (3.2 miles)
• Sacramento Heart & Vascular Medical Associates (4 miles)
• Joseph R Coscia (4.2 miles)
• Children's Specialists Medical Group of Sacramento (4.3 miles)
• Diagnostic Radiological Imaging (4.3 miles)

Parks

• Glenbrook Park (3.7 miles)
• Curtis Park (3.9 miles)
• Kobe’s Bark Path (4.1 miles)
• Oak Meadow Park (4.1 miles)
• McKinley Park (5 miles)
• William Land Park (5 miles)
• Laguna Community Park (5.6 miles)

Cafes

• Chocolate Fish Coffee Roasters (3.8 miles)
• Starbucks (4 miles)
• Tupelo Coffee House (4 miles)
• Temple Coffee (4.5 miles)
• Temple Coffee (4.6 miles)
• Starbucks (4.7 miles)
• Kampala Café (4.9 miles)

Places of Worship

• New Hope Community Church Sacramento (4.5 miles)
• St Francis of Assisi (5.2 miles)

Theaters

• Regal Delta Shores & Imax (5.1 miles)