Auburn Square Senior Residence

Pros

• The reviewer notes a very pleasant phone representative who was helpful and polite.
• The reviewer says the tour was nice and the apartments are great for the price.
• The reviewer looks forward to moving in.

Cons

• The guard roams the property day and night and is not an employee of the rent company, making residents feel unsafe.
• A two-bedroom apartment promised since December 2018 has not become available, with repeated assurances of an imminent move-in.
• The temporary unit remains poorly maintained: smoke detector not hooked up, electrical plates not replaced, two stove burners not working, no towel bars, toilet paper dispenser ready to fall off, and oven handle ready to fall off.
• The building experiences leaks, plumbing backups, and toilets overflowing in downstairs units.
• Homeless people roam the parking areas, rummage through dumpsters, and the front gate is often left open.
• Rent has been raised every year despite residents being on fixed incomes, and management is described as cold-hearted.
• The property manager is rude, unprofessional, and attempting to push residents out by mishandling rent payments.
• Phone staff are extremely rude and hostile; at times they are unhelpful.
• A reviewer would not want anyone they love to live there.

Review

Auburn Square Senior Apartments is described by several residents as a place that combines a desirable price point and potential with a long list of troubling realities. On safety, some tenants say a guard roams the property day and night, but not in a way that makes them feel secure. One reviewer specifically notes that this guard is "not employed by the company that I pay my rent to every month" and expresses a clear fear that there is someone unaccountable on the grounds. The sentiment is consistent: the presence of a security figure does not translate into peace of mind, and the contradictory situation leaves residents uneasy about who is in charge of the grounds and their personal safety.

Long before any move-in date, the drama around a coveted two-bedroom unit dominated conversations. A two-bedroom was allegedly available in December 2018, and residents were assured they would be moving in by the end of December. Hope turned to frustration as promises shifted to "two weeks" after inquiries in January 2019, and then to more "two weeks" across February, March, and April. By July 2019 the expectation shifted again - "the weekend after next would be our move in date" - and even the maintenance person suggested it would be ready "soon." Meanwhile, that same apartment sat empty since December of the prior year, and the residents who took a temporary unit found it far from ready for full occupancy.

That temporary unit, which became the family's living space while they waited, was riddled with immediate maintenance issues that should have been routine repairs. Smoke detectors were not hooked up, electrical plates had not been replaced, two of the four burners on the stove did not work, and basic fixtures such as towel bars and a toilet paper dispenser were either missing or in danger of falling off. Then, two weeks before, the couple placed a maintenance request for a non-working air conditioner, only to find nothing had been done. The accumulation of deferred maintenance paints a stark picture: the basics were not in place even for a living situation that was supposed to be temporary.

Safety and upkeep concerns extend beyond individual units to the overall infrastructure of the complex. Reviews describe leaks and plumbing back-ups that affect multiple units, with toilets reportedly overflowing in downstairs units. Outside, the presence of homeless individuals around parking lots - looking into cars and rummaging through dumpsters - adds another layer of anxiety. An electric front gate, meant to provide security, is described as being left open "for all to come in at all hours of the night," which only amplifies residents' sense of vulnerability and lack of control over who can access the property.

Financial frustrations further complicate the living experience. Tenants report rent increases every year, even as many residents live on fixed incomes. Coupled with this is a sense that management is emotionally distant and, at times, harsh. One unhappy resident describes the management as "cold hearted," noting that she "will bark at you" and then dismiss the complaint by saying you were misunderstood when the employee puts on a "sweet voice." There are also concrete procedural irritations: a renter reports that "this is the second time" a manager has not processed a rent check, and another warns against using the drop box, advising to catch the manager in the office to obtain a receipt. The overall impression is one of a business-driven approach that does not always align with the lived realities of fixed-income tenants.

Intertwined with the general dissatisfaction are mixed experiences with staff and customer service. Some interactions offer small glimmers of positivity: "Very pleasant person on the phone? tour was nice and apartments are great for the price. I look forward to moving in." Yet these moments are tempered by repeated reports of poor service. Other tenants describe phone staff as "extremely rude," "hostile and extremely unprofessional," and, with more than a hint of frustration, a former property manager with nine years of experience says a particular staff member is a "horrible poo burger of a person." Another reviewer recounts the experience of calling for help only to be met with a person who denies being in a bad mood, prompting the decision to handle issues in person so they can know who to report. Taken together, the reviews reveal a stark inconsistency: some phone interactions are courteous and helpful, while others are abrasive and unhelpful to the point of driving tenants to seek resolutions in person.

In the end, the collective experience at Auburn Square Senior Apartments is a mosaic of potential and disappointment. Some reviewers are drawn by the price and the initial impression of a well-kept tour, while others are pulled back by a long chain of broken promises, unresolved maintenance, and a perceived lack of reliable management. The recurring themes - safety concerns tied to the guard situation, delayed access to the two-bedroom unit, persistent maintenance failures, structural and safety issues in the building, disheartening rent practices, and a spectrum of customer service experiences - combine to produce a cautious, if not anxious, portrait of life at the complex. For anyone considering a move there, the overarching message is clear: the positives are real, but they are heavily outweighed by a sustained pattern of problems that renters should scrutinize closely before committing.

This neighborhood in Sacramento, California offers a convenient and diverse range of amenities suitable for senior living. With multiple hospitals nearby, including the Greater Sacramento Surgery Center and Sutter Center for Psychiatry, residents have access to quality healthcare services. There are also several pharmacies in close proximity for easy medication management. In terms of dining options, there are fast-food restaurants like McDonald's and In-N-Out Burger, as well as family-friendly spots like Leatherby's Family Creamery. For leisure activities, there are theaters such as Country Club Cinema and Regal Natomas Marketplace Screenx, cafes like Dutch Bros Coffee and Temple Coffee, and parks like Mission North Park and Sutter's Landing Park for outdoor relaxation. Additionally, places of worship like the Slavic SDA Church and St Francis of Assisi provide opportunities for spiritual fulfillment within the community.

Hospitals

• Greater Sacramento Surgery Center (0.4 miles)
• Walnut Whitney (3.8 miles)
• Sutter Center for Psychiatry (5 miles)

Pharmacies

• CVS Pharmacy (1 miles)
• Walgreens (1.8 miles)
• Walgreens (1.8 miles)
• Kaiser Pharmacy (1.9 miles)
• Kaiser Morse Pharmacy (2 miles)
• Rite Aid (2.5 miles)
• Rite Aid (2.6 miles)

Physicians

• Eye Designs Optometry - Arden (1.6 miles)
• Sacramento Eye Consultants (1.9 miles)
• Alocozy, M Nadir MD: M Nadir Alocozy, MD (2.1 miles)
• Sacramento Ear Nose & Throat (2.4 miles)
• Tak Andrew J MD (2.4 miles)
• Griffin & Reed Eye Care (3.2 miles)
• Dermatology Consultants of Sacramento (3.4 miles)

Restaurants

• In-N-Out Burger (1.7 miles)
• Leatherby's Family Creamery (1.9 miles)
• McDonald's (2 miles)
• McDonald's (3.3 miles)
• Jack's Urban Eats (3.3 miles)
• McDonald's (3.4 miles)
• In-N-Out Burger (4.2 miles)

Theaters

• Country Club Cinema (2.3 miles)
• Regal Natomas Marketplace Screenx, 4Dx & RPX (4.7 miles)

Cafes

• Dutch Bros Coffee (2.4 miles)
• Dutch Bros Coffee (3 miles)
• Dutch Bros Coffee (3.5 miles)
• Tupelo Coffee House (3.8 miles)
• Temple Coffee (3.9 miles)
• Chocolate Fish Coffee Roasters (4.5 miles)
• Milka Coffee Roasters (4.6 miles)

Parks

• Mission North Park (3.4 miles)
• Sutter's Landing Park (3.5 miles)
• Sutter's Landing Dog Park (3.7 miles)
• Freedom Park (3.9 miles)
• Oak Meadow Park (4 miles)
• McKinley Park (4 miles)
• Rio Linda Central Park (4.3 miles)

Places of Worship

• Slavic SDA Church (3.6 miles)
• St Francis of Assisi (4.5 miles)