Preferred Care at Home in Roseville, CA

Pros

• Dan is a caring and genuine leader who goes above and beyond to serve seniors in the community.
• The company conducts thorough evaluations and matches clients with caregivers who go above and beyond every day.
• Kristie the scheduler is thoughtful, kind, and smart.
• The team treats clients like family and is consistently caring, professional, and dependable.
• The service is described as amazing, reliable, loving, and compassionate in-home care.
• Caregivers are competent, proactive, and attentive to clients’ needs.
• The scheduling and office staff are responsive, flexible, and accommodating.
• Carrie’s guidance through placement is warm, knowledgeable, and invaluable.
• The organization is a life saver, offering around-the-clock care and helping families find cost-effective living options.
• Clients often say the caregivers engage and enrich the lives of their loved ones, providing companionship and safety.

Cons

• The reviewer described the customer service as absolutely horrible and nonexistent, and claimed a $1,700 deposit was never refunded.
• They alleged a caregiver brought a 3-year-old to work for 10 hours, was seen swimming at a community pool, and left the patient unattended, with the agency standing by the caregiver when confronted.
• They warned others to think twice about the company, suggesting that dollar signs were all that mattered.
• They noted the billing department needs improvement.

Review

This Roseville option is best for families who want highly personalized, in-home care that feels more like a trusted family arrangement than a formal service. It suits seniors who value continuity in daily living, companionship, and practical support, whether that means help with meals, light housekeeping, transportation, or coordination around VA benefits and memory-care placement. The reviews show a robust track record of caregivers who become familiar with individual routines, preferences, and quirks, and who stay engaged with clients over long stretches. It is especially well-suited for veterans or veterans’ families seeking someone who listens, respects service history, and can adapt to shifting needs without forcing a move to a facility. When independence at home is the priority and the goal is to minimize disruption for the person who has already built a life there, this agency consistently proves its value.

Those who may want to consider alternatives are those who require guaranteed 24/7 live-in coverage with ironclad staffing guarantees, or who demand near-perfect billing clarity and zero scheduling friction as a condition of service. A few reviews flag rough edges in administration and occasional missteps in coverage, including a high-profile deposit dispute and a caregiver-ended incident that underscores the risk of inconsistent oversight. For families that anticipate complex clinical needs requiring constant, on-site medical management, or that want a facility with built-in, round-the-clock medical supervision, a traditional assisted-living option or a different provider with deeper clinical infrastructure could be more appropriate. The same applies to those who place a premium on uniform, rigid policies and turnkey customer-service experiences, where any deviation feels destabilizing.

The strongest, repeated positives center on care that truly feels individualized and emotionally attuned. Caregivers are described as compassionate, dependable, and remarkably proactive, often forming bonds that extend beyond routine tasks to include meaningful companionship, personalized cooking, and household support. The scheduling and front-office teams emerge as standout strengths: responsive, professional, and willing to bend to family needs, with dedicated coordinators who keep communication flowing and changes well managed. Numerous reviewers highlight veterans’ advocacy, flexible routines, and a willingness to tailor care plans as essential to their peace of mind. The ability to deploy a care team that can handle dementia-related routines, end-of-life support, and in-home mobility assistance without rehoming the person is a decisive advantage. Also noted is the capacity to assist with placement decisions and navigate the VA process, which can translate into substantial long-term savings and reduced family stress.

Those strengths offset many of the common downsides by delivering trust, emotional security, and tangible improvements in daily life. The caregiver-to-family relationship and the consistent presence of a reliable care manager reduce the feeling of vulnerability that often accompanies aging at home. When families face difficult transitions, hospital discharges, new feeding or mobility needs, or the decision to explore memory-care options, the team’s advocacy and liaison work prove invaluable. The ability to coordinate with veterans’ services, to arrange transport, to plan activities, and to implement new routines quickly translates into fewer crisis moments and more predictable days. In short, the practical benefits, improved mood, steadier routines, safer living at home, and reduced caregiver burden, often eclipse the occasional scheduling glitch or billing hiccup.

However, the occasional cons require proactive management. A few reviews point to a less-than-seamless billing experience and a consumer-service mismatch in rare situations. There is also the sobering reminder that a caregiver lapse, such as an unexpected substitution or an in-home safety concern, can ripple through a family’s trust. To mitigate these risks, families should insist on a clear, written service agreement with defined expectations, a named primary contact, and a short-term trial period to confirm compatibility. Requesting a dedicated case manager and a contingency plan for coverage during holidays or transitions helps prevent gaps. When concerns arise, it is essential to escalate promptly to a senior coordinator, often the same team members who receive high praise for responsiveness and problem-solving.

For families weighing in-home care against assisted living, this Roseville option consistently shines when the objective is to preserve independence with responsive, compassionate support in a familiar setting. It is less ideal for those needing rigid 24/7 medical oversight or for any household where administrative friction could undermine daily confidence. The right move is to start with a needs assessment, insist on a clearly defined care plan and point of contact, and, if possible, arrange a short trial period with a preferred caregiver. With the right coordination, the blend of veteran-friendly outreach, attentive caregiving, and practical at-home support can deliver substantial quality-of-life gains without surrendering the comforts of home.

This part of Roseville, California, offers a convenient and accessible location for senior living. With a variety of healthcare providers including dermatologists, family practitioners, and pharmacies within close proximity, residents can easily access medical care and prescriptions. The area also features several parks for leisurely walks or relaxation in nature. Additionally, there are a range of dining options nearby, from fast food chains to casual dining establishments. Public transportation at the Roseville Amtrak station provides easy travel options for seniors without personal vehicles. For those needing hospital care, Sutter Roseville Medical Center and Kaiser Permanente Hospital are located within a reasonable distance. Entertainment options include Regal Ua Olympus Pointe theater for movie enthusiasts. Overall, this area offers a mix of amenities and services that cater to the needs of seniors looking for a comfortable and convenient living environment in Roseville.

Physicians

• Roseville Dermatology (0.5 miles)
• Tuan - Tuan A Doan Doan MD (2.1 miles)
• Laboratory: Sutter Medical Foundation Rocklin (2.1 miles)
• Efrain Gonzalez, MD (2.3 miles)
• Rocklin Family Practice and Sports Medicine (3.3 miles)
• Ho, Hung Uc Davis Medical Group Rocklin (3.4 miles)
• Roseville Internal Medicine (3.9 miles)

Pharmacies

• Walgreens (0.9 miles)
• Walmart Pharmacy (1.3 miles)
• CVS Pharmacy (1.5 miles)
• CVS Pharmacy (2.1 miles)
• Walgreens (2.4 miles)
• Walgreens (2.7 miles)
• Sunset Pharmacy (3.3 miles)

Restaurants

• Wendy's (1.4 miles)
• Chick-Fil-A (1.5 miles)
• In-N-Out Burger (1.6 miles)
• Chuck E. Cheese's (2.3 miles)
• Eureka Roseville (2.3 miles)
• McDonald's (2.3 miles)
• Lazy Dog Restaurant & Bar (2.4 miles)

Parks

• Veteran's Memorial Park (1.4 miles)
• Robert L Doyle Park (1.6 miles)
• Diamond Oaks Park (2.4 miles)
• H. C. Elliott Park (2.8 miles)
• Breen Park (3.6 miles)
• Johnson-Springview Park (3.7 miles)
• John L. Sullivan Park (3.9 miles)

Cafes

• Starbucks (2.1 miles)
• Dutch Bros Coffee (2.7 miles)
• Dutch Bros Coffee (3.5 miles)
• Starbucks (4.4 miles)
• Starbucks (4.9 miles)
• Panera Bread (5.8 miles)

Transportation

• Roseville Amtrak (3.2 miles)

Hospitals

• Sutter Roseville Medical Center (3.8 miles)
• Sutter Roseville Outpatient I.V. Therapy (3.9 miles)
• Yuan Franklin E MD - Kaiser Permanente Medical Group (4.6 miles)
• Kaiser Permanente Hospital (4.6 miles)
• Kaiser Permanente Labor and Delivery (4.6 miles)

Theaters

• Regal Ua Olympus Pointe (3.8 miles)
• SMG Rocklin (5.6 miles)