Desire Home Care in Riverside, CA

Pros

• Desire Home Care has surpassed expectations.
• They have great caregivers who are friendly, professional, and attentive.
• Angela from Desire Home Care is friendly and helpful to families.
• Ochia and her staff are highly regarded.
• Desire Home Care has been great at helping with day-care needs for clients' children.
• The caregivers assist with daily tasks like showering, dressing, and meals.
• Desire Home Care’s customer service is great and responsive.
• They replace caregivers quickly when a match isn't right.
• Their care teams have been a wonderful addition to clients' lives.

Cons

• The central office communication is described as a frustrating disappointment.
• The coordinators are said not to take their job or the clients seriously.
• The company allegedly fails to provide stable, consistent nurses and caregivers.
• The staff never return messages, and there is no supervisor to speak to; attempts to reach one result in a runaround.
• The company is accused of sending lazy, out-of-shape nurses who can't perform their duties.
• There are reports of no-shows for the first appointments and a lack of available staff in the area.
• The organization is criticized for lacking caregiver training, especially for children with autism.
• Reviewers state they would not recommend this organization to anyone.
• The office is described as over-sharing information about incidents.
• The scheduling process is described as disorganized and unreliable, with long delays.

Review

Desire Home Care in Riverside, CA is best suited for families that prioritize compassionate, in-home assistance where the caregiver relationship can become a central support for a loved one. The agency often earns its strongest marks from families that value personal attention, practical help with daily activities (bathing, dressing, meals), and a willingness to adapt hours to fit evolving needs. It is particularly effective for clients who appreciate a steady, hands-on caregiver presence and are comfortable navigating some administrative variability in exchange for access to well-qualified, friendly aides who show up prepared to help.

That said, potential clients should explicitly consider alternatives if reliability and streamlined coordination are non-negotiable. Several reviews spotlight persistent gaps in central-office communication, scheduling delays, and no-show incidents that jeopardize care continuity. If a single, predictable point of contact and rapid execution of scheduling are priorities, families may want to compare other agencies with reputations for tighter operational discipline. Likewise, for families requiring highly specialized pediatric autism training or consistent 24/7 coverage, it may be prudent to explore providers known for those niche competencies and more predictable backup systems.

On balance, the strongest pros, the quality and warmth of individual caregivers, flexibility on hours, and responsive support when things go smoothly, often offset a portion of the cons, but only when the operation is functioning well on the back end. Caregivers cited as “great with my son” or “very helpful with showering and meals” demonstrate that Desire can deliver truly capable, compassionate care. Several families report proactive replacements when a mismatch occurs and praise the agency for accessible customer service. When the frontline staff aligns with the family’s expectations, outcomes can be excellent and the home-care experience feels collaborative rather than transactional.

However, the weight of the cons cannot be ignored in decision-making. Recurrent communication breakdowns, delayed scheduling, and occasional no-shows directly undermine trust and the overall value proposition. Instances where appointments were missed or rescheduled late, or where the coordinating team appeared unable to confirm availability in a timely manner, create real risk for vulnerable clients who rely on dependable support. The absence of a clearly accessible supervisor or consistent escalation path compounds frustration and makes remediation slower. For families in urgent or complex care situations, these gaps become deciding factors.

Within the mix of feedback, certain standout strengths emerge that deserve emphasis. Several caregivers receive high praise for professionalism, reliability, and the ability to form meaningful connections with clients, including children with autism or complex daily routines. Names like Ochia and Angela surface repeatedly as dependable team members, and the organization’s capacity to expand hours or adjust arrangements to accommodate weekends has proven invaluable for some families managing intense caregiving demands. The best experiences often involve strong matches to the client’s needs and a responsive back-office team that promptly addresses concerns and makes caregiver replacements without creating new problems.

The bottom line is practical and decision-focused: Desire Home Care can be a strong choice for households that value strong caregiver rapport, flexible scheduling, and practical daily support, provided there is a vigilant approach to office coordination. Pros that include capable, caring aides and adaptable hours can translate into meaningful-quality-of-life improvements for loved ones. To maximize success, prospective clients should demand a dedicated coordinator, insist on a stable caregiver lineup, and establish a clear, written communication and escalation protocol before accepting service. Maintain a backup plan for potential gaps, verify service areas and availability, and, where possible, obtain references from families with a similar care profile. If consistent scheduling and seamless office communication are non-negotiables, compare alternatives with a sharper track record in reliability before committing.

This part of Riverside, California, offers a variety of healthcare options, including asthma and allergy specialists, family physicians, dermatologists, radiologists, and dental care. There are several pharmacies nearby for easy access to medications. In terms of dining options, there is a mix of casual and upscale restaurants within a short distance. The area also boasts modern theaters for entertainment. For seniors looking for spiritual fulfillment, there are places of worship available in the vicinity. Parks like Eastvale Community Park provide opportunities for outdoor recreation and relaxation. Overall, this part of Riverside seems to offer a combination of medical services, dining choices, entertainment options, and green spaces for a well-rounded lifestyle in retirement.

Physicians

• Asthma & Allergy Medical Group (0.2 miles)
• Li Doris MD Mission Surgical Clinic (0.3 miles)
• Riverside Family Physicians (1.4 miles)
• West Dermatology Riverside (1.4 miles)
• Renaissance Radiology Medical Group (2.3 miles)
• Jeffrey M Deledonne Dr DDS (4.4 miles)
• Loma Linda University Plastic Surgery Group (5 miles)

Pharmacies

• Walgreens (0.3 miles)
• CVS Pharmacy (0.7 miles)
• V 215 (1.4 miles)
• Tap Pharmacy (1.4 miles)
• Rite Aid (2.7 miles)
• CVS Pharmacy (3.2 miles)
• Sav-On Pharmacy (3.8 miles)

Restaurants

• The Cheesecake Factory (0.8 miles)
• Yard House (0.8 miles)
• Taqueria 2 Potrillos (0.9 miles)
• Brandon's Diner (0.9 miles)
• TGI Friday's (0.9 miles)
• McDonald's (2 miles)
• Lazy Dog Restaurant & Bar (3.2 miles)

Theaters

• AMC Tyler Galleria 16, NEW RESERVED SEATING: Save your favorite seat in advance (0.8 miles)
• Regal Riverside Plaza (5.7 miles)
• Regal Edwards Corona Crossings & RPX (6.4 miles)

Hospitals

• Molina Medical Center (1.3 miles)
• Parkview Community Hospital Medical Center (2.3 miles)
• Windsor Cypress Gardens Healthcare (2.5 miles)
• Riverside Center (5.7 miles)
• Vista Cove Care Center At Corona (7 miles)
• Empire Imaging (7 miles)

Cafes

• Wanda's Cafe (2.9 miles)
• Starbucks (6.3 miles)
• Panera Bread (6.6 miles)
• Dutch Bros Coffee (7.6 miles)
• Starbucks (7.9 miles)

Places of Worship

• Riverside Community Church (5.1 miles)

Parks

• Eastvale Community Park (6 miles)
• River Walk Park (6.7 miles)
• Mount Rubidoux (6.9 miles)
• Vernola Family Park (7.1 miles)
• Andulka Park (7.9 miles)
• Deer Creek Park (8.3 miles)