Desire Home Care

Pros

• Desire Home Care has exceeded expectations.
• Their caregivers are wonderful.
• Their care team has been a wonderful addition to the family.
• They provide flexible scheduling, including weekend adjustments.
• The staff are very helpful with daily activities and meals.
• Ochia and her staff are the best.
• They have replaced care providers promptly when needed.
• Customer service is great.
• The hospitality and care are second to none.

Cons

• The coordinators do not take their job or the clients seriously.
• The office is slow to notify caregivers about scheduling requests.
• The company fails to provide stable, consistent caregivers and staff never return clients' messages; there is no supervisor to speak to.
• The owner should fire the staff and hire new ones.
• The company sends out lazy nurses who are out of shape and cannot handle their jobs.
• The organization is disorganized and not recommended.
• The office staff overshares information about clients, violating privacy.
• The company does not train employees to work with autistic children and does not listen to clients.

Review

The collection of experiences with Desire Home Care reveals a broad spectrum of outcomes, from deeply helpful and dependable support to persistent frustrations with communication, scheduling, and consistency. On the positive side, many families praise the caregivers themselves and the difference they make in daily life. Several reviewers speak of caregivers who were kind, capable, and a true relief during challenging times - whether navigating cancer treatment, managing dementia, or supporting a child with special needs. Descriptions like "the caregivers? are wonderful" and "the ladies were very helpful with showering and dressing her and even making her meals" appear frequently, underscoring that when the care staff shows up well-trained, compassionate, and attentive, the service can be transformative. The gratitude is especially strong when caregivers arrive as part of a coordinated effort with family members, social workers, and other professionals, helping clients regain a sense of normalcy and safety.

Yet these positive stories sit alongside recurring and frustrating complaints about the central office and scheduling processes. A common thread is inconsistent or delayed communication from the administrative side. In several instances, a request to reschedule was not relayed to the caregiver for weeks, forcing clients to repeatedly chase an answer. One patient described a situation where a date was proposed, only to have the office say they would "reach out to the caregiver," with more than two weeks elapsing before any notification occurred. The frustration culminates in a pattern where the client has to ask multiple times if the caregiver is coming, and when a response finally arrives, it is often contingent on a distant deadline - "at least 72 hours' notice" - which feels impractical and unhelpful when clients and families are trying to plan around medical needs and daily routines.

Privacy concerns also surface, contributing to a sense that the central office lacks the discretion necessary to protect clients and caregivers. One reviewer notes that "someone at the office overshares info," followed by an implication that private incidents within the agency become public knowledge too quickly. The lack of clear guidance about what is being reviewed or investigated by leadership adds to a feeling of uncertainty and mistrust about how issues are handled and resolved.

Another major theme is reliability and coverage. Several accounts mention voucher delays, trouble locating available staff for a specific area, and repeated no-shows for appointments. A client with a respite care voucher explains how the process dragged on for weeks, despite contacting the coordinator multiple times; in the end, a voucher was moved elsewhere due to the scheduling bottlenecks. The sentiment is that families are paying for dependable help, but the agency's capacity to deliver - on time and with consistent staff - has been inconsistent or unavailable in practice. The frustration is magnified when clients learn that their area has no suitable caregivers or that the only available caregiver is not accepting new clients, which makes the wait - or the search for alternatives - lengthy and untenable.

The darker side of the online feedback includes pointed, harsh critiques of staff performance and accountability. One review is a blunt dismissal - "DONT USE THIS HOME CARE CO." - citing two weeks of failed attempts to secure a caregiver, rude behavior, and a lack of supervisory responsiveness. The reviewer even describes a caller using a derogatory term and hanging up, illustrating the severity of the frustration and the perceived breakdown in professional conduct. While such language is extreme, it signals a core concern: the experience of families who feel there is no reliable escalation path, no supervisor readily available to resolve urgent issues, and no clear accountability from leadership.

Among the positive voices, several accounts still emphasize the agency's strengths when operations run smoothly. Some reviewers recount rapid and effective responses when caregivers were not a good match, with quick replacements and continued support from the office. The line of communication sometimes remains open and responsive, with families reporting that questions are answered in a timely manner and that caregivers are well-trained to handle complex needs. In particular, there are mentions of nurses and aides who have become a trusted part of the client's routine, supporting daily living activities, managing medical needs, and coordinating with family members to ensure consistency and safety. The praise extends to specific staff members and teams who are described as "the best" or "very friendly and helpful," reinforcing that the quality of care can be outstanding when staffing aligns with client needs.

A number of comments touch on the training and readiness of staff, with mixed opinions. Some families praise caregivers who were thoroughly equipped to handle the child with autism, provide personalized care, and adapt to the family's routines. Others criticize the agency for insufficient training, particularly for specialized needs, claiming that caregivers are selected primarily on certifications like CPR and basic first aid, rather than on experience with specific conditions or behavioral patterns. The challenge of finding staff who are both capable and physically able to sustain lengthy shifts is also highlighted, as some reviewers note that certain caregivers "might tire easily" and that this can impact the quality of care and the client's safety.

Overall, the narrative reveals a service with substantial potential - supported by dedicated caregivers who can deliver high-quality, compassionate care - yet hampered by organizational shortcomings. The most pressing issues center on communication with the central office, reliability in scheduling, and clarity about who is responsible for oversight and problem resolution. For prospective clients, the takeaway is nuanced: Desire Home Care can provide excellent personal care and meaningful support, but families should be prepared to advocate for timely communication, confirm scheduling details in writing, and seek clear points of contact for escalation. If the agency can align its administrative processes with the dependable, compassionate care its staff can offer, the overall experience would likely shift from inconsistent and stressful to consistently reassuring.

This part of Riverside, California, offers a variety of healthcare options, including asthma and allergy specialists, family physicians, dermatologists, radiologists, and dental care. There are several pharmacies nearby for easy access to medications. In terms of dining options, there is a mix of casual and upscale restaurants within a short distance. The area also boasts modern theaters for entertainment. For seniors looking for spiritual fulfillment, there are places of worship available in the vicinity. Parks like Eastvale Community Park provide opportunities for outdoor recreation and relaxation. Overall, this part of Riverside seems to offer a combination of medical services, dining choices, entertainment options, and green spaces for a well-rounded lifestyle in retirement.

Physicians

• Asthma & Allergy Medical Group (0.2 miles)
• Li Doris MD Mission Surgical Clinic (0.3 miles)
• Riverside Family Physicians (1.4 miles)
• West Dermatology Riverside (1.4 miles)
• Renaissance Radiology Medical Group (2.3 miles)
• Jeffrey M Deledonne Dr DDS (4.4 miles)
• Loma Linda University Plastic Surgery Group (5 miles)

Pharmacies

• Walgreens (0.3 miles)
• CVS Pharmacy (0.7 miles)
• V 215 (1.4 miles)
• Tap Pharmacy (1.4 miles)
• Rite Aid (2.7 miles)
• CVS Pharmacy (3.2 miles)
• Sav-On Pharmacy (3.8 miles)

Restaurants

• The Cheesecake Factory (0.8 miles)
• Yard House (0.8 miles)
• Taqueria 2 Potrillos (0.9 miles)
• Brandon's Diner (0.9 miles)
• TGI Friday's (0.9 miles)
• McDonald's (2 miles)
• Lazy Dog Restaurant & Bar (3.2 miles)

Theaters

• AMC Tyler Galleria 16, NEW RESERVED SEATING: Save your favorite seat in advance (0.8 miles)
• Regal Riverside Plaza (5.7 miles)
• Regal Edwards Corona Crossings & RPX (6.4 miles)

Hospitals

• Molina Medical Center (1.3 miles)
• Parkview Community Hospital Medical Center (2.3 miles)
• Windsor Cypress Gardens Healthcare (2.5 miles)
• Riverside Center (5.7 miles)
• Vista Cove Care Center At Corona (7 miles)
• Empire Imaging (7 miles)

Cafes

• Wanda's Cafe (2.9 miles)
• Starbucks (6.3 miles)
• Panera Bread (6.6 miles)
• Dutch Bros Coffee (7.6 miles)
• Starbucks (7.9 miles)

Places of Worship

• Riverside Community Church (5.1 miles)

Parks

• Eastvale Community Park (6 miles)
• River Walk Park (6.7 miles)
• Mount Rubidoux (6.9 miles)
• Vernola Family Park (7.1 miles)
• Andulka Park (7.9 miles)
• Deer Creek Park (8.3 miles)