Overall Review of Around the Clock Home Services - Redondo Beach
common
26 reviews mention this
Compassionate clinicians are frequently praised
Residents and families consistently describe the care team as kind, respectful, and professional.
Many reviewers focus on clinicians and caregivers who feel caring and respectful, with several families saying the nursing and therapy teams helped them feel comfortable and supported. Reviews also mention staff answering questions, listening, and taking time during visits. A few reviewers contrast that with experiences they felt were disrespectful or demeaning, but most comments emphasize professionalism and compassion.
caveat
10 reviews mention this
Home care schedules can be inconsistent
Some residents report missed visits, late appointments, or follow-up that did not match what was promised.
While several reviewers say staff arrived when expected and stayed for the time needed, others describe problems with timing and continuity. Multiple reviews mention no-shows, delayed rescheduling, or not hearing back after a planned visit. There are also complaints about discharge timing and communication, including situations where services ended with little notice.
common
13 reviews mention this
Wound care and rehab support stand out
Reviews repeatedly connect the service to wound care and post-surgery or in-home therapy needs.
A large set of comments describe the service helping with wound care and recovery after procedures, including dressing changes and hands-on follow-up at home. Several reviews also mention therapy support such as physical, occupational, or other rehab help as part of recovery planning. Some of the more critical reviews also relate concerns to medical follow-through during post-surgery wound care.
caveat
3 reviews mention this
Billing and payee handling draws complaints
A recurring concern is surprise charges or payee-related fees.
Some reviewers warn that the company charges for additional help and may not explain extra costs upfront. Others specifically call out payee fees and say they were not handled as expected. These comments are presented as financial and administrative issues rather than changes in day-to-day clinical care.
caveat
6 reviews mention this
Safety and communication concerns appear
A subset of reviews raises concerns about safety, cleanliness, and responsiveness.
Several critical reviews describe incidents they felt reflected poor safety practices or unsafe behavior during visits. Others focus on communication breakdowns, such as not receiving referrals, not following through with planned visits, or caregivers not documenting what happened. A smaller number of reviews also mention dissatisfaction with how office staff handled concerns when problems were reported.
How we summarize
Counts show how many written reviews mention each theme; a review can touch several themes, and only frequently mentioned themes are displayed.
Los Angeles International (8 miles away)
Intimate, small-scale community with 24-hour supervision and restaurant-style dining.
Effective Strategies for Keeping Seniors' Minds Active: A Deep Dive into Brain Games and Apps
In-Depth Look at the VA Aid and Attendance Program
Nurturing Our Loved Ones: A Daughter's Journey in Caring for Her Mother