Around the Clock Home Services - Redondo Beach

Pros

• ATC staff were described as wonderful by patients.
• The nurses and therapists consistently showed up on schedule and were kind and caring.
• The care provided by ATC was described as exceptional and highly recommended.
• ATC is praised as the best in Bakersfield and recognized for taking good care of patients.
• The organization was noted for reliability and responsiveness, including during emergencies.
• The ATC team was described as nice and compassionate.

Cons

• They continue to hire caregivers every week while cutting hours for the existing, hardworking staff.
• The in-office staff are described as disrespectful and unprofessional.
• They do not take patient safety seriously, with reports of staff driving unsafely and ignoring stop signs.
• A manager is accused of dismissing concerns and not following up, effectively sweeping issues under the rug.
• A nurse allegedly removed a dressing with dirty gloves and touched surfaces (ipad, phone, papers, bag), risking infection.
• Scheduling and communication are unreliable, leading to missed visits and delayed discharge.
• They charge for extra services without proper disclosure and allegedly ruin patients' credit when not warned about charges.

Review

There are a lot of competing voices when people talk about Around the Clock (ATC) Home Health, and together they paint a picture of a company that can deliver excellent care in some cases while failing others in ways that feel deeply frustrating or even dangerous. On one hand, several reviewers sing ATC's praises: nursing and physical therapy teams arrived as scheduled, showed real kindness and attentiveness, and offered quick responses in emergencies. One set of comments even hails ATC as the "Best in Bakersfield" and expresses a sincere wish to award more than five stars - clear testimony that, when the care team is engaged and dependable, patients feel genuinely grateful for the help they receive.

But a parallel, more troubling thread runs through the other reviews. Some patients describe a company that keeps introducing new caregivers every week while cutting hours for the already-employed staff, which they interpret as an unfair and demoralizing practice. In these accounts, the office environment is described as disrespectful and unprofessional, with patients feeling talked down to or ignored rather than listened to. The tension isn't just about personalities; it spills into safety concerns as well. One reviewer recounts a near-miss with a staff member driving recklessly and disregarding traffic signs, a situation that left them feeling unsafe and unsupported when they tried to report it to a manager who didn't seem inclined to take decisive action. The tone in these stories is less about nitpicks and more about basic expectations - professionalism, accountability, and safeguarding patients' well-being.

The most biting reviews focus on medical care and infection control, especially after major surgery. A patient who recently had spine surgery describes a troubling sequence in which the supposed wound check and dressing change were performed by personnel who used dirty gloves that had touched an iPad, paperwork, and a bag. The patient emphasizes that infection control is not a minor concern - it's a major risk after major surgery - and the care provider's process left them anxious and convinced something was not properly sanitized. The situation compounds when the next week's visit is delayed or rearranged, and the caller is told to expect a visit window that could interfere with other plans. When the patient attempts to cancel or adjust expectations, they encounter inconsistent follow-up, mixed messages, and what feels like a "sweep under the rug" attitude from the office, with promises of action that never materialize.

Communication patterns add another layer of difficulty. In several accounts, patients describe visits scheduled by nurses with time windows that feel arbitrary or impractical, on days when the patient has other commitments or needs rest. Orders for additional home health services, such as more intensive care or equipment, are not always followed through, even when the doctor's office has faxed or requested them multiple times. Thanksgiving week and other holidays are cited as examples where care dropped off or was poorly rescheduled, leaving wounds untreated and patients anxious about their progress. The frustration escalates when promises from supervisors or managers go unfulfilled for days or weeks, and patients are left with no clear discharge plan or contact point to resolve the situation.

Despite these complaints, there are notable counterpoints that deserve mention. Some reviewers emphasize the reliability and warmth of ATC staff when everything runs smoothly: punctual visits, responsive nurses, and supportive therapists who treat patients with genuine care and professionalism. A few testimonials highlight that caregivers have shown up for emergencies late at night without hesitation and have kept commitments to frequent visits, sometimes multiple times a week. For some families, ATC's team has fit perfectly into their care plan, delivering truly exceptional service in the places that matter most - compassion, competence, and timely support during vulnerable moments.

The most detailed negative experiences, however, wary readers with a longer memory of consistent scheduling and communication failures. A reviewer, whose mother relies on home health care, describes a system where a nurse calls on the day of the visit to offer a window rather than a fixed time, effectively placing control in the hands of the nurse who may have other patients. Referrals for additional care arrive late or not at all, despite doctor orders and insurance mailers. In this narrative, the patient endures repeated late or missing visits - sometimes over more than a week - during which wounds worsen and anxiety rises. The reviewer contrasts this with other home health options and suggests shopping around, keeping a close eye on whether the care plan gets implemented and whether the insurance company has a clear channel to address complaints.

Taken together, these reviews reflect two core realities about ATC: a capable, compassionate care component that many patients sing praises about, and a management and operational element that leaves others frustrated, misinformed, or even unsafe. The positive stories center on human connections - the nurses' expertise, the therapists' patience, and the quick, caring responses in emergencies. The negative stories emphasize gaps in scheduling, inconsistent communication, safety concerns, and administrative inertia that can undermine trust and derail recoveries after serious health events. For anyone considering ATC, these narratives suggest a careful approach: verify who will be on the care team, confirm visit times and discharge plans in writing, request clear billing explanations up front, and maintain ongoing contact with both the clinician team and a trusted supervisor if issues arise.

In the end, the overall impression is not a simple yes or no about ATC, but a call for vigilance balanced by recognition of real, lived care. When ATC delivers with reliable staffing, respectful communication, clean practices, and proactive follow-through, patients feel seen, protected, and supported in what is often a fragile period of healing. When those elements break down, concerns about safety, delays in treatment, and the emotional toll of uncertain care become the dominant experience. The conflicting testimonials underscore a straightforward truth: for home health care to be truly effective, it requires dependable staffing, clear and consistent communication, rigorous safety practices, and a responsive management team that treats patient trust as a non-negotiable priority.

This part of Redondo Beach, California, offers a convenient and diverse array of amenities for senior living. With multiple pharmacies within close proximity, accessing medications and healthcare services is easily manageable. Additionally, the presence of various restaurants catering to different tastes ensures a variety of dining options for seniors to enjoy. The nearby parks provide opportunities for outdoor recreation and relaxation, while the availability of reputable physicians in the area ensures access to quality medical care. The theaters offer entertainment options for those interested in cultural activities. Transportation options are also readily accessible, with metro stations and airport facilities within a reasonable distance. Places of worship in the vicinity cater to spiritual needs, adding to the sense of community in the area. Overall, this part of Redondo Beach provides a balanced mix of convenience, leisure, and essential services suitable for senior living.

Pharmacies

• Walgreens (0.3 miles)
• CVS Pharmacy (0.5 miles)
• CVS Pharmacy (1.1 miles)
• CVS Pharmacy (1.1 miles)
• Rite Aid (1.1 miles)
• Rite Aid (1.6 miles)
• CVS Pharmacy (1.7 miles)

Restaurants

• Redondo Beach Pier (0.8 miles)
• McDonald's (0.8 miles)
• Jus' Poke (1.3 miles)
• Lazy Dog Restaurant & Bar (1.9 miles)
• In-N-Out Burger (1.9 miles)
• Scotty's on The Strand (2.3 miles)
• King's Hawaiian Bakery (2.7 miles)

Parks

• Sunnyglen Park (1.2 miles)
• Noble Park (2.5 miles)
• Charles H. Wilson Park (3.3 miles)
• De Portola Park (3.4 miles)
• Polliwog Park (3.8 miles)
• Sur La Brea Park (4.1 miles)

Physicians

• Lighthouse Pediatrics (1.7 miles)
• UCLA Health Manhattan Beach Pediatrics (3.8 miles)
• Paulson Theresa A Palos Verdes Dermatology Rolling Hills Estates (4.5 miles)
• Harbor Ucla Medical Center - David Durkovich Do (4.9 miles)
• Monica B Espiritu M.D. | Kaiser Permanente (5.7 miles)

Theaters

• AMC Del Amo 18 (1.9 miles)
• AMC DINE-IN South Bay Galleria 16 (3 miles)
• AMC Rolling Hills 2 (4.1 miles)

Cafes

• Starbucks (2.2 miles)
• Sidecar Doughnuts & Coffee (4 miles)
• Corner Bakery Cafe (4.6 miles)
• Lees Sandwiches - Gard (5.3 miles)
• Donut King 2 (5.9 miles)

Places of Worship

• St Catherine Laboure Church (3.9 miles)
• Peninsula Community Church (4.5 miles)

Transportation

• Aviation/LAX Metro Station (6.7 miles)
• Metro Rail - Hawthorne/Lennox (7.1 miles)
• LAX-it (7.6 miles)
• Terminal 8 (7.7 miles)
• American Airlines Admirals Club (7.7 miles)
• Terminal 7 (7.7 miles)
• Terminal 5 (7.7 miles)