Arcadia Home Care Redding

Pros

• Danielle, Dani, and Allison are above and beyond in all ways.
• Arcadia Home Care is a wonderful business in Redding, California.
• Arcadia staff are always friendly and willing to go the extra mile.
• The staff are friendly and doing a great job for clients' family members.
• Arcadia provides great customer service and is very professional to work with.
• All the ladies at Arcadia have been awesome, no matter when they are called.
• Arcadia Home Care delivers care at the highest standard.

Cons

• Arcadia continues to send home care workers who cannot follow directions.
• Arcadia Home Care has staffing problems resulting in unprepared substitutions.
• Arcadia Home Care does not meet the basic requirements of working in a client's home.
• Arcadia charges clients double what it pays its employees and does not pass overtime to employees.
• Arcadia terminated care at the end of 2022 without providing alternative help.
• Arcadia issues payroll checks without the recipient's address, making them hard to cash.
• Arcadia is very unprofessional and provides poor customer service.

Review

Arcadia Home Care and Staffing in Redding, California presents a picture of mixed experiences, with some families praising specific leaders and caregivers while others raise concerns about staffing reliability, consistency, and financial practices. The prevailing thread across the feedback is that the company is visible and involved in in-home caregiving, offering services ranging from basic daily help to personal care, and that the quality of service seems to hinge heavily on which staff members are assigned.

Several reviews highlight standout individuals who have made a strong positive impression. Danielle, described as a fearless leader, along with Dani and Allison, receive repeated commendations for going above and beyond. These names appear as a beacon of reliability and warmth for families who feel supported by capable leadership and compassionate, effective caregivers. One reviewer from Redding emphasizes that Arcadia, under these staff members, can provide comprehensive in-home care - cooking, cleaning, assisting with bathroom needs, and helping clients get cleaned up - describing it as a wonderful local option. The sentiment is that when the team is aligned, Arcadia can deliver a high level of personal care that makes a real difference in daily life.

Beyond these standout staff, other customers note consistently friendly attitudes and strong customer service. Several reviews describe the staff as professional and easy to work with, with one reviewer who works in staffing praising the company for its hard work and effort and noting that all the ladies dealt with have been "awesome no matter the time they're called." This paints a picture of a company that can be responsive, personable, and supportive, at least in certain interactions and with certain teams.

Nevertheless, a substantial portion of the feedback centers on ongoing challenges with staffing reliability and performance. Several reviewers report that Arcadia has had persistent staffing problems resulting in substitutions that are not well-prepared or oriented to the client's needs. The concern is that changes in caregivers sometimes fail to meet basic expectations or instructions, leaving families feeling that the care being provided is inconsistent or not fully aligned with the client's routines and preferences. These accounts suggest that, for some clients, there is a gap between the company's ideal of care and the day-to-day reality of service delivery when substitutions occur.

Financial practices and billing also come under scrutiny in multiple reviews. One detailed critique notes that Arcadia charges roughly double what they pay their employees and separately charges time-and-a-half after the eighth hour, but the reviewer asserts that the company does not pass that premium on to the caregivers. This concern about compensation and billing practices contributes to a broader sense of distrust around how the company manages its finances in relation to the care provided to families. Another reviewer mentions a payroll issue - receiving a last paycheck that lacked an address - highlighting ongoing administrative frustrations that compound concerns about professionalism.

There are also strong cautions embedded in some reviews. One reviewer recounts a deeply negative experience in which the husband's care was terminated at the end of 2022 with no alternative arrangements offered, urging others not to hire the company and to "save your money" for another provider. This reflects a perception that some critical decisions are made without sufficient planning or support for the client and family, underscoring how a single decision or incident can significantly color a family's overall view of Arcadia.

Taken together, the feedback paints a nuanced portrait of Arcadia Home Care and Staffing in Redding. On the one hand, there are clear strengths in leadership and caregiving when the right team members are in place, with a number of reviewers praising personal care, professionalism, and genuinely supportive staff. On the other hand, there are consistent concerns about staffing reliability, the quality of substitutions, and questions about financial practices and administrative handling. The divergence in experiences suggests that outcomes may depend heavily on which caregivers are assigned and how effectively the company manages scheduling, communication, and payroll processes.

For families evaluating Arcadia, the message appears to be: the company can deliver high-quality, compassionate in-home care when aligned with trusted leaders and dependable staff, but there is a real risk of inconsistent experiences if substitutions are required or if financial and administrative issues arise. As with any home care arrangement, it may be wise to clearly discuss goals, preferences, and contingency plans in advance, and to seek reviews from multiple sources or local clients to form a complete picture of how Arcadia operates in a given neighborhood or time frame.

Located in a convenient part of Redding, California, this neighborhood offers easy access to various amenities that cater to senior living needs. With multiple cafes such as Starbucks and Dutch Bros Coffee within walking distance, residents can enjoy their favorite beverages and socialize with friends. Nearby pharmacies like CVS and Walgreens provide convenience for medication needs, while a range of restaurants like The Habit Burger Grill and IHOP offer dining options for every taste. Medical services are also easily accessible with physicians, dentists, and eye care specialists located within close proximity. For recreation, the Cinemark Redding theater is nearby, as well as parks like Kids Kingdom and Enterprise Park for outdoor activities. Overall, this part of Redding provides a comfortable and convenient setting for seniors looking to settle in the area.

Cafes

• Starbucks (0.1 miles)
• Dutch Bros Coffee (0.2 miles)
• Dutch Bros Coffee (0.5 miles)
• Starbucks (1.2 miles)
• Dutch Bros Coffee (2 miles)
• Sweetie's Cafe & Catering (2 miles)
• Evergreen - Coffee Shop + Boutique Hotel (2 miles)

Pharmacies

• CVS Pharmacy (0.1 miles)
• Walgreens (0.2 miles)
• Rite Aid (0.2 miles)
• Redding Drug (0.3 miles)
• Walmart Pharmacy (0.9 miles)
• Lims Family Pharmacy (2 miles)
• Save Mart Supermarkets (2.2 miles)

Restaurants

• The Habit Burger Grill (0.1 miles)
• The Chicken Shack (0.3 miles)
• Carl's Jr. (0.3 miles)
• Burger King (0.4 miles)
• McDonald's (0.4 miles)
• IHOP (0.4 miles)
• Jack In The Box (0.4 miles)

Physicians

• Examworks (0.2 miles)
• ListenHear (0.3 miles)
• Site for Sore Eyes - Redding (0.6 miles)
• Redding Hearing Institute (0.7 miles)
• Authentic Dental Studio (0.7 miles)
• Shannika Dao, DDS (0.7 miles)
• Shasta Eye Medical Group (0.8 miles)

Hospitals

• Mains'l Services (0.7 miles)
• William F Nicol DDS (1.1 miles)
• Mercy Foundation North (1.2 miles)

Transportation

• Enterprise Rent-A-Car (0.9 miles)
• U-Haul Moving & Storage (0.9 miles)

Theaters

• Cinemark Redding 14 and XD (1.1 miles)

Places of Worship

• Little Country Church (1.7 miles)

Parks

• Kids Kingdom (1.9 miles)
• Enterprise Park (2.1 miles)