Maxim of Palm Desert - Companion Services

Pros

• Francisco is highly praised for being informative, professional, and willing to go the extra mile to ensure things run smoothly.
• Adrien and Francisco are consistently ready to help with job-related needs, and are recognized for honesty and strong support.
• Maxim Healthcare is described as one of the best agencies, with excellent communication between nurses and clients and outstanding customer service.
• The Palm Desert team - Francisco, Adrian, Jenny, Yolanda, Stephanie, and Jazmine - are exceptional, responsive, and supportive to nurses and trainees.
• Jezza is a helpful supervisor who actively shares job opportunities and ensures weekly hours are set.
• Maxim Healthcare provides 24/7 phone support, offering reliable, continuous assistance.
• The home care nurses are compassionate, professional, and give families peace of mind.
• The Maxim team is dedicated and goes above and beyond for families and nurses, earning long-term loyalty.

Cons

• The admin in the office is extremely rude.
• Karla and the current manager have a constant attitude and are demeaning when asked questions.
• They are very rude and difficult to get information from.
• The reviewer would never recommend them and suggests taking business elsewhere.

Review

Maxim Healthcare Services emerges in these impressions as a company deeply dedicated to compassionate care and strong, reliable support for both families and the nurses who serve them. Across the notes, clients and professionals consistently praise the organization for its professionalism, honest communication, and the genuine care they bring to every interaction. In particular, the Palm Desert office earns repeated praise for its extraordinary team, whose members are described as not only capable and responsive but also personally invested in the well-being of the families they serve. The overall message is that Maxim isn't just an agency - it's a trusted partner in navigating complex caregiving needs with warmth and expertise.

Franco is highlighted as a standout. He is described as very informative and professional, with a great attitude and a willingness to lend support whenever it's needed. Several clients and colleagues view him as the go-to person who can get things moving smoothly, a role he fills with dedication that leaves others feeling confident and well taken care of. One client even called him "the best," underscoring the impact a single dedicated staff member can have on the experience of families relying on Maxim for ongoing care.

The suggestions and appreciation extend beyond one person to the broader leadership and nursing team. Adrien and Francisco, in particular, are cited as always ready to help with anything related to the job, noted for their honesty and supportive approach toward both staff and patients. The varied tasks described - from yard work and housekeeping to enabling a patient to learn independence - paint a picture of a program that values practical, day-to-day activities as meaningful elements of caregiving. In this environment, COVID has been acknowledged as a challenge, but the positive takeaway is that the job allows meaningful engagement and hands-on support that can help a patient move toward greater independence, which many families find deeply rewarding.

The Palm Desert office garners special emphasis for its outstanding staff, with names like Francisco, Adrian, Jenny, Yolanda, Stephanie, and Jazmine repeatedly highlighted for their responsiveness and commitment. They are described as being right there for nurses and for training new, novice nurses, offering dependable back-up and ongoing guidance. The sense of teamwork between the office and nursing staff is repeatedly praised, with many notes indicating a willingness to go above and beyond to support families and ensure smooth operations. This environment of collaboration is presented as a core strength that helps Maxim stand out among similar agencies.

For those who work directly for Maxim, the experience is equally positive. The hiring process is described as simple and efficient, with prompt follow-up and clear communication about availability and scheduling. Jezza appears as a standout supervisor, someone who consistently calls with job opportunities and makes sure hours for the week are secured, going above and beyond in their duties. The staff in general are portrayed as friendly and easy to work with, contributing to a culture where nurses feel supported and valued. The sense of stability and reliability comes through clearly, with many longtime employees noting how the office and nursing teams function as a cohesive unit that makes it possible to provide high-quality care.

Beyond the professional interactions, personal stories illustrate the profound impact of Maxim's care. One family with a severely multiply disabled son recounts how Maxim's team helped them navigate an extremely challenging period of hospitalization and evolving medical needs. After each discharge, the family found themselves facing new procedures and fatigue, yet the nurses provided not only technical skill and empathy but also a steadiness that offered the family peace of mind. The support extended to practical elements like training and augmenting nursing hours as medical trauma escalated, underscoring how Maxim's team acts as a steady partner through ongoing medical journeys. The list of names associated with this extraordinary care - Tiffany Christofferson, operating manager; Patty Cuddy, clinical manager; Francisco De Anda, business development manager; Jazmine Castillo, field support manager; Adrian Espinoza, senior recruiter; Crystal Monreal, recruiter; Jeannette Edwards, clinical supervisor; and the LVNs Crystal, Viola, Mary, Tami, and Karen - reads like a whom's-who of people who have made a tangible difference in a family's life.

In addition to the explicit praise, there is a clear sense of gratitude that comes through in statements like "Our nurses are amazing and we have Maxim to thank," and "Maxim goes above and beyond for the families as well as the nurses." The testimonials emphasize a culture that values the humanity of caregiving - respect, gentleness, and steadfast professionalism - while also recognizing the practical, often invisible labor that keeps home care functioning smoothly. The overarching sentiment is one of lasting trust and appreciation for a team that shows up - consistently, compassionately, and competently.

Not every note, however, is without caution. A minority of reviews point to negative experiences with administration. One reviewer describes extremely rude behavior from an office administrator, naming Karla and the current manager as demeaning when questions are asked, and they suggest taking business elsewhere. Another reviewer emphasizes difficulty in obtaining information and states that they wouldn't recommend the agency. These critiques remind readers that while the majority experience tends toward high praise, there are interactions with specific individuals that can significantly affect one's perception of the organization. They also underscore the importance of accountability and respectful communication within any care network.

Taken together, the collection of experiences paints a portrait of Maxim Healthcare Services as a deeply committed organization with a strong, patient-centered ethos. The stories highlight a culture of responsiveness, teamwork, and genuine care that can transform difficult caregiving situations into manageable, hopeful journeys for families. The Palm Desert team, in particular, is celebrated for its exceptional blend of clinical skill and personal attention, with many names called out as indispensable in delivering consistent, high-quality support. At the same time, the feedback serves as a reminder that the experience of care is shaped not only by policy and process but by the daily humanity of the people who carry it forward.

Physicians

• Dr Felson's Office (0.5 miles)
• Contour Dermatology An (1.8 miles)
• Contour Dermatology and Cosmetic Surgery Center (1.8 miles)
• Padilla Lester MD (2 miles)
• Powers Matthew E MD - Matthew E Powers, MD (2.1 miles)
• Cacdac Ricardo G MD (2.1 miles)
• Eisenhower Urology Specialty Clinic (2.1 miles)

Theaters

• Mary Picford Theater (1.7 miles)

Pharmacies

• The Vault Dispensary Lounge (1.9 miles)
• CVS Pharmacy (2.7 miles)
• Walgreens (2.8 miles)
• Rivers Edge Pharmacy (2.9 miles)
• Walgreens (3.4 miles)
• Rite Aid (3.6 miles)
• Borrego health clinic (3.8 miles)

Hospitals

• Hope Square Surgical Center (2.2 miles)
• Eisenhower Medical Center (2.2 miles)
• Medical Records Department (2.2 miles)
• City of Hope (5.2 miles)
• DOHC Infusion Clinic (5.9 miles)

Restaurants

• The Cheesecake Factory (2.5 miles)
• Dringk Eatery + Bar (2.6 miles)
• Del Taco (2.6 miles)
• Yard House (2.6 miles)
• Sherman's Deli & Bakery (3.2 miles)
• Red Lobster (3.3 miles)
• Islands Restaurant Palm Desert (3.4 miles)

Cafes

• Starbucks (2.7 miles)
• Starbucks (2.8 miles)
• Marriott's Shadow Ridge I-The Villages (3.6 miles)
• Panera Bread (4.1 miles)
• Panera Bread (4.2 miles)
• Goody's Cafe (4.6 miles)
• Starbucks (5.4 miles)

Parks

• Demuth Park (4.6 miles)
• Palm Springs Dog Park (5.6 miles)

Places of Worship

• Bloom In The Desert Ministries (4.9 miles)

Transportation

• Palm Springs International Airport (PSP) (5.5 miles)