The Canterbury

Pros

• The food at the Care Center is consistently praised as being good.
• The facility is described as a beautiful place with ample parking and a nice view.
• Staff members are generally perceived as nice, contributing to a pleasant atmosphere.

Cons

• The administration is disorganized and rude, lacking professionalism in their interactions with residents and families.
• The Care Center is not a true skilled nursing facility and does not comply with Medicare regulations.
• Senior administration staff intimidate residents and their families who voice concerns about care and services.
• Despite claiming to provide "person centered care," the facility offers no dementia care or family support for residents.
• Staff openly discriminate against residents, limiting their activities to the care center floor or their rooms.
• There is poor housekeeping throughout the facility, reflecting a lack of attention to cleanliness and maintenance.
• The core nursing staff lacks quality, leading to inadequate resident care.
• Assistance for elderly residents who need help reading menus or eating is not provided by the staff.
• Residents are treated poorly, raising concerns about the overall quality of care given at the facility.
• The high cost of services does not equate to a satisfactory level of care or service provided to residents.

Review

The reviews regarding the Care Center present a deeply concerning picture of the facility’s operations, administration, and overall care offered to its residents. Many aspects are highlighted by former patients’ families, indicating significant room for improvement. The overarching theme is a disorganized and rude administration that seems ill-equipped to handle the complex needs of elderly residents, particularly those requiring skilled nursing care.

Critics emphasize that this facility does not function as a true skilled nursing home and is not governed by Medicare rules, which raises alarms about the quality and standards of care that should be expected in such establishments. Families have reported witnessing intimidating behavior from senior administrative staff towards both residents and their families who voiced concerns about inadequate care and services. This atmosphere of fear seems to contribute to a culture where legitimate complaints are met with hostility rather than constructive feedback. This is especially troubling for vulnerable residents who rely heavily on their families to advocate for their well-being.

While the Care Center claims to provide "person-centered care," many reviewers contend that this assertion does not hold up in practice. Specifically, there appears to be a glaring absence of necessary services like dementia care and family support, which are crucial in helping both residents cope with cognitive decline and their families feel involved in their loved one’s care journey. Additionally, it was observed that staff members appear to discriminate against skilled nursing residents by restricting their activities solely to the care center floor or their individual rooms. Such limitations can severely diminish the quality of life for elderly residents who require mental stimulation, social interaction, and engagement beyond mere basic assistance.

Moreover, operational issues extend to housekeeping practices within the facility, as many families have noted poor cleanliness standards throughout different areas of the Care Center. An environment lacking proper sanitation could pose serious health risks for seniors—particularly those with weakened immune systems—further contributing to an unsatisfactory living experience.

Another critical point raised pertains to staffing shortages or inadequacies within core nursing personnel at the Care Center. Families have expressed frustration at not being able to receive help when needed—specifically regarding menu choices or dining assistance for those who require additional support during meals. Even though some positive comments were reserved for meal quality itself, it becomes disheartening when elderly individuals cannot access what should be an enjoyable part of daily life without appropriate assistance from staff members.

Compounding these negative experiences is yet another concern: financial discussions surrounding potential costs associated with residing in such a facility seem misguided and invasive for some families. A case highlighted involves an aunt whose discomfort escalated upon being asked intrusive questions about her financial situation—questions purportedly posed under the guise of protecting her from financial jeopardy but perceived by her as prying into personal matters she believed were private. While it's commendable that facilities seek financial viability for both themselves and residents, creating an environment where seniors feel uncomfortable discussing finances raises questions about respect for dignity among vulnerable populations.

To sum up, these reviews paint a distressing picture of what should ideally be a nurturing environment for elderly individuals requiring specialized care. From organizational shortcomings and intimidation tactics employed by administration staff down to inadequate support services—including insufficient nursing aid—the consensus suggests that this Care Center fails significantly in delivering promised quality care while imposing exorbitant costs on its residents’ families merely adds insult to injury. Ultimately, it leads many reviewers feeling that despite superficial attributes such as good food or beautiful views; they received very little value considering the high price tag attached—a sentiment echoed among multiple dissatisfied visitors describing their family’s experiences there as disappointing at best.

Located in the beautiful city of Rancho Palos Verdes, this area offers a variety of amenities and services that cater to senior living. With Peninsula Community Church and St Catherine Laboure Church nearby, residents can find places of worship for spiritual support. There are several pharmacies within close proximity, ensuring easy access to medications and healthcare needs. Physicians such as Paulson Theresa A Palos Verdes Dermatology provide medical care in the area. Parks like De Portola Park and Charles H. Wilson Park offer opportunities for outdoor activities and relaxation. Cafes like Sidecar Doughnuts & Coffee provide a cozy spot for socializing, while theaters like AMC Rolling Hills 2 offer entertainment options. Additionally, a range of restaurants including In-N-Out Burger and Lazy Dog Restaurant & Bar are available for dining out. Transportation options like Aviation/LAX Metro Station and Metro - Willow Street Station offer convenience for traveling around the city. Overall, this part of Rancho Palos Verdes provides a well-rounded community with essential resources for seniors looking to settle in the area.

Places of Worship

• Peninsula Community Church (0.2 miles)
• St Catherine Laboure Church (7.8 miles)

Pharmacies

• Rite Aid (0.4 miles)
• CVS Pharmacy (0.6 miles)
• Walgreens (2.8 miles)
• CVS Pharmacy (2.9 miles)
• CVS Pharmacy (3.3 miles)
• CVS Pharmacy (3.9 miles)
• Rite Aid (4.1 miles)

Physicians

• Paulson Theresa A Palos Verdes Dermatology Rolling Hills Estates (0.5 miles)
• Lighthouse Pediatrics (5 miles)
• Monica B Espiritu M.D. | Kaiser Permanente (5 miles)
• Harbor Ucla Medical Center - David Durkovich Do (6.3 miles)
• UCLA Health Manhattan Beach Pediatrics (8.1 miles)

Parks

• De Portola Park (2.6 miles)
• Sur La Brea Park (4.7 miles)
• Charles H. Wilson Park (5 miles)
• Sunnyglen Park (5.6 miles)
• Noble Park (6.7 miles)
• Polliwog Park (8.2 miles)
• Shoreline Aquatic Park (10.6 miles)

Cafes

• Sidecar Doughnuts & Coffee (3.1 miles)
• Starbucks (6.6 miles)
• Lees Sandwiches - Gard (8.4 miles)
• Corner Bakery Cafe (9 miles)
• Donut King 2 (9.5 miles)
• Starbucks (10.8 miles)

Theaters

• AMC Rolling Hills 2 (3.2 miles)
• AMC Del Amo 18 (4.8 miles)
• AMC DINE-IN South Bay Galleria 16 (7.2 miles)

Restaurants

• In-N-Out Burger (3.6 miles)
• King's Hawaiian Bakery (4.4 miles)
• Lazy Dog Restaurant & Bar (4.8 miles)
• McDonald's (4.8 miles)
• Redondo Beach Pier (4.9 miles)
• Jus' Poke (5.6 miles)
• In-N-Out Burger (5.7 miles)

Transportation

• Aviation/LAX Metro Station (11.1 miles)
• Metro - Willow Street Station (11.1 miles)
• Port Of Long Beach (11.2 miles)
• Metro Rail - Hawthorne/Lennox (11.4 miles)
• LAX-it (12 miles)
• American Airlines Admirals Club (12 miles)
• Terminal 5 (12 miles)