Desert Lily Home Care I

74-625 Waterlily Circle, Palm Desert, CA 92260

For more information about senior living options: (844) 490-3973

1 from 1 review
Assisted Living Board and Care Home

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Overall Review

Pros

  • pro Raphael is good at telling people what they want to hear during the tour.
  • pro The facility has a new client greeting system in place.
  • pro Some staff members are present on Saturday mornings for an hour.
  • pro There is food available for the residents, although it may not be to everyone's taste.
  • pro The caretakers attempt to conceal their smoking habit.
  • pro The facility had an all-night party, indicating a lively atmosphere.
  • pro Strong Lysol was used to mask odors within the facility.
  • pro There are multiple facilities run by Raphael available for consideration.

Cons

  • pro The facility did not have the necessary furniture and amenities prepared for new arrivals.
  • pro Raphael is hardly ever present at the facility, only spending minimal time there.
  • pro Neglect of residents and punishment for speaking up against wrongdoings.
  • pro The food provided is subpar and limited to what the staff wants to eat.
  • pro Caretakers smoke inside, attempting to conceal it but failing to do so effectively.
  • pro A situation occurred where a lit cigarette was nearly brought into the facility, including finding cigarette packs in a resident's wheelchair.
  • pro A party held by caretakers resulted in excessive smoke causing respiratory distress and hospitalization for a resident with asthma.
  • pro Denial of the issue when reported, dismissing it as being "in her head."
  • pro Lack of proper care leading to the development of bed sores in a resident.
  • pro Overall lack of care and control from Raphael at the facility.

Review

Raphael's facility has received an incredibly negative review from a dissatisfied visitor who strongly advises against sending anyone you care about to this place. The reviewer claims that although Raphael will tell you everything you want to hear during a tour, their experiences have shown that these promises are not to be believed.

Upon arrival at the facility, the reviewer was shocked to find that they had to rearrange furniture as none of it was ready. Not even a hospital bed or a TV had been set up for their loved one. This lack of preparation and attention to detail sets off alarm bells right from the start.

The reviewer also expresses their disappointment with the presence of Raphael himself at the facility. According to them, he spends minimal time there, perhaps only one hour on Saturday mornings and solely for the purpose of greeting new clients. This lack of involvement from the owner suggests a lack of interest or control over the operations within the establishment.

Most concerning is the claim that their loved one was neglected and faced punishment when she spoke up against wrongdoing. This mistreatment highlights an alarming disregard for residents' well-being and voices, creating an unhealthy and unsafe environment for vulnerable individuals.

Additionally, complaints about the food quality and staff behavior were raised. The reviewer mentions that the staff only make what they want to eat, forcing them to bring in outside food for their mother. They also note that caretakers smoke indoors while trying to conceal it, but its odor remains noticeable. The incident involving finding cigarette packs in their mother's wheelchair demonstrates negligence on behalf of staff members responsible for her care.

A particularly distressing event occurred when their mother suffered from severe smoke exposure due to an all-night party hosted by caretakers at the facility. Her asthma worsened, resulting in her having to call 911 and be transported to a hospital as she struggled to breathe. Shockingly, she was dismissed by staff who claimed her symptoms were imagined. Moreover, attempts were made by staff to mask the smell of smoke with strong Lysol, further highlighting a disregard for the health and comfort of residents.

Lastly, the reviewer asserts that their mother developed bed sores due to improper care provided by the facility. This negligence in basic caregiving reflects poorly on Raphael's facility and raises concerns about their ability to provide quality care for residents.

Taking all these negative experiences into account, it is clear that this particular Raphael's facility is not recommended for anyone seeking reliable and compassionate care for their loved ones. The lack of preparedness, neglectful behavior, unsatisfactory living conditions, and health risks associated with this establishment make it imperative to explore other options when considering assisted living facilities.

Features

Housing

  • 6 resident community capacity 6 resident community capacity

Types of Care

  • Assisted Living Assisted Living
  • Board and Care Home Board and Care Home

Amenities

  • Cable or satellite TV Cable or satellite TV
  • Dining room Dining room
  • Fully furnished Fully furnished
  • Garden Garden
  • Housekeeping services Housekeeping services
  • Move-in coordination Move-in coordination
  • Outdoor space Outdoor space
  • Telephone Telephone
  • Wi-Fi/high-speed internet Wi-Fi/high-speed internet

Care Services

  • 24-hour supervision 24-hour supervision
  • Activities of daily living assistance Activities of daily living assistance
  • Assistance with bathing Assistance with bathing
  • Assistance with dressing Assistance with dressing
  • Assistance with transfers Assistance with transfers
  • Coordination with health care providers Coordination with health care providers
  • Diabetes diet Diabetes diet
  • Meal preparation and service Meal preparation and service
  • Medication management Medication management
  • Special dietary restrictions Special dietary restrictions
  • Transportation arrangement (medical) Transportation arrangement (medical)
  • Transportation to doctors appointments Transportation to doctors appointments

Dining

  • Diabetes diet Diabetes diet
  • Special dietary restrictions Special dietary restrictions

Activities

  • Community-sponsored activities Community-sponsored activities
  • Scheduled daily activities Scheduled daily activities

Description

Desert Lily Home Care I is an exceptional board and care home located in the beautiful city of Palm Desert, CA. Our facility offers a comfortable and nurturing environment for seniors who require assistance with their daily living activities.

Our fully furnished home provides a warm and inviting atmosphere, with amenities such as a dining room where residents can enjoy delicious meals prepared by our experienced staff. We also have a lovely garden where residents can relax and enjoy the outdoors.

At Desert Lily Home Care I, we understand the importance of cleanliness and tidiness, which is why we provide housekeeping services to ensure that our residents' living spaces are always kept neat and orderly. We also offer move-in coordination to make the transition into our community as smooth as possible for our new residents.

In addition to providing essential amenities, we also offer a range of care services tailored to meet each resident's individual needs. Our compassionate caregivers are trained to assist with activities of daily living, bathing, dressing, transfers, medication management, and diabetes diets. We also coordinate with healthcare providers to ensure that all medical needs are met.

At Desert Lily Home Care I, we understand that dietary restrictions can vary from person to person. Therefore, our dining options include special dietary restrictions to accommodate residents with specific needs or preferences.

To promote an active lifestyle among our residents, we provide scheduled daily activities that cater to their interests and abilities. Additionally, our community is conveniently located near cafes, pharmacies, physicians' offices, restaurants, places of worship, theaters, and hospitals. Transportation arrangements are available for medical appointments to ensure that residents have easy access to necessary healthcare services.

Overall, Desert Lily Home Care I offers a safe and supportive assisted living community where seniors can receive personalized care in a comfortable setting.

Nearby Places of Interest

Cafes

  • Starbucks (0.8 miles)
  • Panera Bread (1.8 miles)
  • Starbucks (2.7 miles)
  • Marriott's Shadow Ridge I-The Villages (3.7 miles)
  • Starbucks (4.1 miles)
  • Panera Bread (4.8 miles)
  • Panera Bread (4.9 miles)

Physicians

  • Richard Chenik (0.9 miles)
  • Vein Institute of the Desert (0.9 miles)
  • John Menelaos Aliapoulios (1 miles)
  • Aurora Pain Management (1 miles)
  • Desert Heart Physicians (1.1 miles)
  • Spectacular Shades (1.2 miles)
  • Sunlife Medical Group (1.5 miles)

Restaurants

  • Eureka (0.9 miles)
  • Keedy's Fountain & Grill (1.3 miles)
  • Pacifica Seafood Restaurant (1.5 miles)
  • Kitchen 86 + Bar (1.8 miles)
  • Cork Tree (1.8 miles)
  • Daily Grill (1.9 miles)
  • Sherman's Deli & Bakery (2.2 miles)

Pharmacies

  • CVS Pharmacy (0.9 miles)
  • Walgreens (1.8 miles)
  • CVS Pharmacy (2.7 miles)
  • CVS Pharmacy (3.3 miles)
  • Walgreens (3.5 miles)
  • Ralphs Pharmacy (3.5 miles)
  • Emmanuel Pharmacy (3.6 miles)

Hospitals

  • City of Hope (1 miles)
  • Hope Square Surgical Center (3.2 miles)
  • Medical Records Department (3.2 miles)
  • Eisenhower Medical Center (3.3 miles)
  • Health Scan Imaging (5.1 miles)

Places of Worship

  • Southwest Community Church (3.2 miles)

Theaters

  • Century Theatre (4.3 miles)

Frequently Asked Questions

Where is Desert Lily Home Care I?

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