Desert Lily Home Care I

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Pros

• Raphael is good at telling people what they want to hear during the tour.
• The facility has a new client greeting system in place.
• Some staff members are present on Saturday mornings for an hour.
• There is food available for the residents, although it may not be to everyone's taste.
• The caretakers attempt to conceal their smoking habit.
• The facility had an all-night party, indicating a lively atmosphere.
• Strong Lysol was used to mask odors within the facility.
• There are multiple facilities run by Raphael available for consideration.

Cons

• The facility did not have the necessary furniture and amenities prepared for new arrivals.
• Raphael is hardly ever present at the facility, only spending minimal time there.
• Neglect of residents and punishment for speaking up against wrongdoings.
• The food provided is subpar and limited to what the staff wants to eat.
• Caretakers smoke inside, attempting to conceal it but failing to do so effectively.
• A situation occurred where a lit cigarette was nearly brought into the facility, including finding cigarette packs in a resident's wheelchair.
• A party held by caretakers resulted in excessive smoke causing respiratory distress and hospitalization for a resident with asthma.
• Denial of the issue when reported, dismissing it as being "in her head."
• Lack of proper care leading to the development of bed sores in a resident.
• Overall lack of care and control from Raphael at the facility.

Review

Raphael's facility has received an incredibly negative review from a dissatisfied visitor who strongly advises against sending anyone you care about to this place. The reviewer claims that although Raphael will tell you everything you want to hear during a tour, their experiences have shown that these promises are not to be believed.

Upon arrival at the facility, the reviewer was shocked to find that they had to rearrange furniture as none of it was ready. Not even a hospital bed or a TV had been set up for their loved one. This lack of preparation and attention to detail sets off alarm bells right from the start.

The reviewer also expresses their disappointment with the presence of Raphael himself at the facility. According to them, he spends minimal time there, perhaps only one hour on Saturday mornings and solely for the purpose of greeting new clients. This lack of involvement from the owner suggests a lack of interest or control over the operations within the establishment.

Most concerning is the claim that their loved one was neglected and faced punishment when she spoke up against wrongdoing. This mistreatment highlights an alarming disregard for residents' well-being and voices, creating an unhealthy and unsafe environment for vulnerable individuals.

Additionally, complaints about the food quality and staff behavior were raised. The reviewer mentions that the staff only make what they want to eat, forcing them to bring in outside food for their mother. They also note that caretakers smoke indoors while trying to conceal it, but its odor remains noticeable. The incident involving finding cigarette packs in their mother's wheelchair demonstrates negligence on behalf of staff members responsible for her care.

A particularly distressing event occurred when their mother suffered from severe smoke exposure due to an all-night party hosted by caretakers at the facility. Her asthma worsened, resulting in her having to call 911 and be transported to a hospital as she struggled to breathe. Shockingly, she was dismissed by staff who claimed her symptoms were imagined. Moreover, attempts were made by staff to mask the smell of smoke with strong Lysol, further highlighting a disregard for the health and comfort of residents.

Lastly, the reviewer asserts that their mother developed bed sores due to improper care provided by the facility. This negligence in basic caregiving reflects poorly on Raphael's facility and raises concerns about their ability to provide quality care for residents.

Taking all these negative experiences into account, it is clear that this particular Raphael's facility is not recommended for anyone seeking reliable and compassionate care for their loved ones. The lack of preparedness, neglectful behavior, unsatisfactory living conditions, and health risks associated with this establishment make it imperative to explore other options when considering assisted living facilities.

Cafes

• Starbucks (0.8 miles)
• Panera Bread (1.8 miles)
• Starbucks (2.7 miles)
• Marriott's Shadow Ridge I-The Villages (3.7 miles)
• Starbucks (4.1 miles)
• Panera Bread (4.8 miles)
• Panera Bread (4.9 miles)

Physicians

• Richard Chenik (0.9 miles)
• Vein Institute of the Desert (0.9 miles)
• John Menelaos Aliapoulios (1 miles)
• Aurora Pain Management (1 miles)
• Desert Heart Physicians (1.1 miles)
• Spectacular Shades (1.2 miles)
• Sunlife Medical Group (1.5 miles)

Restaurants

• Eureka (0.9 miles)
• Keedy's Fountain & Grill (1.3 miles)
• Pacifica Seafood Restaurant (1.5 miles)
• Kitchen 86 + Bar (1.8 miles)
• Cork Tree (1.8 miles)
• Daily Grill (1.9 miles)
• Sherman's Deli & Bakery (2.2 miles)

Pharmacies

• CVS Pharmacy (0.9 miles)
• Walgreens (1.8 miles)
• CVS Pharmacy (2.7 miles)
• CVS Pharmacy (3.3 miles)
• Walgreens (3.5 miles)
• Ralphs Pharmacy (3.5 miles)
• Emmanuel Pharmacy (3.6 miles)

Hospitals

• City of Hope (1 miles)
• Hope Square Surgical Center (3.2 miles)
• Medical Records Department (3.2 miles)
• Eisenhower Medical Center (3.3 miles)
• Health Scan Imaging (5.1 miles)

Places of Worship

• Southwest Community Church (3.2 miles)

Theaters

• Century Theatre (4.3 miles)