Information last verified:
74-625 Waterlily Circle, Palm Desert, CA 92260
For more information about senior living options: (844) 490-3973
The facility is poorly maintained and overcrowded. Raphael is described as telling visitors what they want to hear, but not being trustworthy due to his limited presence. Residents were neglected, and the reviewer notes punishment when someone spoke up. The food is not good; staff only makes what they want to eat, requiring families to bring in additional meals. Caregivers smoke indoors and try to hide it, with a strong odor and even cigarettes found in the mom’s wheelchair. The mom developed bed sores and had an asthma attack requiring 911 after an all-night party, which staff dismissed as “in her head.” The reviewer warns not to take a loved one to Raphael’s facilities.Desert Lily Home Care I in Palm Desert is best suited for families that must stretch every dollar and are prepared to supervise care personally. The facility’s pattern of maintenance gaps, inconsistent staffing, and safety concerns requires constant vigilance from relatives or designated power-of-attorney. It is not appropriate for seniors who rely on reliable daily assistance, predictable oversight, or a clean, orderly living environment. In practice, this option serves only those who can intervene frequently to manage basic needs, advocate during care, and ensure rooms and equipment are ready on arrival.
Those evaluating alternatives should be especially wary if the resident needs steady caregiving, has asthma or other respiratory sensitivities, or requires a smoke-free, hygienic setting. The documented neglect, safety hazards, and punitive responses to residents who raise concerns pose real risks for anyone unable to monitor conditions every day. Families should compare this community with others that demonstrate transparent leadership, consistent on-site supervision, proactive maintenance, and dependable meals, areas where Desert Lily reportedly falls short.
Two reviews with five-star ratings hint at some perceived positives, but those positives do not meaningfully offset the dominant drawbacks. The absence of a trustworthy track record, where promises made during tours seem unreliable in practice, casts a shadow over whatever small conveniences might exist. When basic expectations such as a ready room, functioning television, and timely assistance are not met, any hint of warmth or affordability is insufficient to counter the substantial safety and quality concerns raised by multiple families.
The core cons are concrete and persuasive. Poor property maintenance surfaces as a constant risk, while overcrowding compounds the difficulty of delivering individualized attention. Move-in readiness is unreliable, rooms and essential equipment may be delayed or missing, and staff presence is inconsistent, leaving residents unattended at times. Complaints about punitive responses to voicing concerns, subpar meals, and caregivers smoking indoors create a hostile atmosphere that undermines trust. A resident’s asthma, a dangerous indoor smoke exposure episode, and wounds from inadequate care illustrate how far safety and dignity can slip when oversight is lacking.
From a decision-making perspective, due diligence should focus on concrete, verifiable indicators: current on-site staffing levels and ratios, a documented care schedule, maintenance logs, and a transparent escalation process for concerns. Prospective families should demand to see recent incident reports, ask who is responsible for supervision on weekends, and verify that no indoor smoking is permitted with strict enforcement. Inquiries about room readiness at move-in, availability of medical equipment, and the consistency of meals are essential. When possible, compare with Palm Desert facilities boasting higher ratings, clearer governance, and demonstrated commitment to resident safety and nourishment.
In the end, Desert Lily Home Care I presents a high-risk profile for most seniors. The apparent safety lapses, neglect indicators, and maintenance failures far outweigh any potential upside. The decisive takeaway is that this community is not advisable for residents needing steady care, reliable supervision, or a healthy, smoke-free environment. For families prioritizing safety, transparency, and consistent quality of life, pursuing other assisted living options in the area is strongly recommended, with a focus on facilities that demonstrate robust staffing, rigorous maintenance, and a clear, resident-centered approach to care.
6 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Board and Care HomeBoard and care homes provide a smaller, more intimate setting for seniors who require assistance with daily tasks but do not need the level of care offered by a nursing home. They offer personalized care, meals, and social activities in a homelike environment, ensuring that seniors receive individualized attention and support in their golden years.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Palm Springs International (11 miles away)
24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones. Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Desert Lily Home Care I is an exceptional board and care home located in the beautiful city of Palm Desert, CA. Our facility offers a comfortable and nurturing environment for seniors who require assistance with their daily living activities.
Our fully furnished home provides a warm and inviting atmosphere, with amenities such as a dining room where residents can enjoy delicious meals prepared by our experienced staff. We also have a lovely garden where residents can relax and enjoy the outdoors.
At Desert Lily Home Care I, we understand the importance of cleanliness and tidiness, which is why we provide housekeeping services to ensure that our residents' living spaces are always kept neat and orderly. We also offer move-in coordination to make the transition into our community as smooth as possible for our new residents.
In addition to providing essential amenities, we also offer a range of care services tailored to meet each resident's individual needs. Our compassionate caregivers are trained to assist with activities of daily living, bathing, dressing, transfers, medication management, and diabetes diets. We also coordinate with healthcare providers to ensure that all medical needs are met.
At Desert Lily Home Care I, we understand that dietary restrictions can vary from person to person. Therefore, our dining options include special dietary restrictions to accommodate residents with specific needs or preferences.
To promote an active lifestyle among our residents, we provide scheduled daily activities that cater to their interests and abilities. Additionally, our community is conveniently located near cafes, pharmacies, physicians' offices, restaurants, places of worship, theaters, and hospitals. Transportation arrangements are available for medical appointments to ensure that residents have easy access to necessary healthcare services.
Overall, Desert Lily Home Care I offers a safe and supportive assisted living community where seniors can receive personalized care in a comfortable setting.
Desert Lily Home Care I is located at 74-625 Waterlily Circle, Palm Desert, CA 92260 in Riverside County, California
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