74-625 Waterlily Circle, Palm Desert, CA 92260
For more information about senior living options: (844) 490-3973
What level of care are you interested in?
Assisted Living
Memory Care
Independent Living
Skilled Nursing Facility
Continuing Care Retirement Community (CCRC)CCRC
Other
Raphael's facility has received an incredibly negative review from a dissatisfied visitor who strongly advises against sending anyone you care about to this place. The reviewer claims that although Raphael will tell you everything you want to hear during a tour, their experiences have shown that these promises are not to be believed.
Upon arrival at the facility, the reviewer was shocked to find that they had to rearrange furniture as none of it was ready. Not even a hospital bed or a TV had been set up for their loved one. This lack of preparation and attention to detail sets off alarm bells right from the start.
The reviewer also expresses their disappointment with the presence of Raphael himself at the facility. According to them, he spends minimal time there, perhaps only one hour on Saturday mornings and solely for the purpose of greeting new clients. This lack of involvement from the owner suggests a lack of interest or control over the operations within the establishment.
Most concerning is the claim that their loved one was neglected and faced punishment when she spoke up against wrongdoing. This mistreatment highlights an alarming disregard for residents' well-being and voices, creating an unhealthy and unsafe environment for vulnerable individuals.
Additionally, complaints about the food quality and staff behavior were raised. The reviewer mentions that the staff only make what they want to eat, forcing them to bring in outside food for their mother. They also note that caretakers smoke indoors while trying to conceal it, but its odor remains noticeable. The incident involving finding cigarette packs in their mother's wheelchair demonstrates negligence on behalf of staff members responsible for her care.
A particularly distressing event occurred when their mother suffered from severe smoke exposure due to an all-night party hosted by caretakers at the facility. Her asthma worsened, resulting in her having to call 911 and be transported to a hospital as she struggled to breathe. Shockingly, she was dismissed by staff who claimed her symptoms were imagined. Moreover, attempts were made by staff to mask the smell of smoke with strong Lysol, further highlighting a disregard for the health and comfort of residents.
Lastly, the reviewer asserts that their mother developed bed sores due to improper care provided by the facility. This negligence in basic caregiving reflects poorly on Raphael's facility and raises concerns about their ability to provide quality care for residents.
Taking all these negative experiences into account, it is clear that this particular Raphael's facility is not recommended for anyone seeking reliable and compassionate care for their loved ones. The lack of preparedness, neglectful behavior, unsatisfactory living conditions, and health risks associated with this establishment make it imperative to explore other options when considering assisted living facilities.
Desert Lily Home Care I is an exceptional board and care home located in the beautiful city of Palm Desert, CA. Our facility offers a comfortable and nurturing environment for seniors who require assistance with their daily living activities.
Our fully furnished home provides a warm and inviting atmosphere, with amenities such as a dining room where residents can enjoy delicious meals prepared by our experienced staff. We also have a lovely garden where residents can relax and enjoy the outdoors.
At Desert Lily Home Care I, we understand the importance of cleanliness and tidiness, which is why we provide housekeeping services to ensure that our residents' living spaces are always kept neat and orderly. We also offer move-in coordination to make the transition into our community as smooth as possible for our new residents.
In addition to providing essential amenities, we also offer a range of care services tailored to meet each resident's individual needs. Our compassionate caregivers are trained to assist with activities of daily living, bathing, dressing, transfers, medication management, and diabetes diets. We also coordinate with healthcare providers to ensure that all medical needs are met.
At Desert Lily Home Care I, we understand that dietary restrictions can vary from person to person. Therefore, our dining options include special dietary restrictions to accommodate residents with specific needs or preferences.
To promote an active lifestyle among our residents, we provide scheduled daily activities that cater to their interests and abilities. Additionally, our community is conveniently located near cafes, pharmacies, physicians' offices, restaurants, places of worship, theaters, and hospitals. Transportation arrangements are available for medical appointments to ensure that residents have easy access to necessary healthcare services.
Overall, Desert Lily Home Care I offers a safe and supportive assisted living community where seniors can receive personalized care in a comfortable setting.
Desert Lily Home Care I is located at 74-625 Waterlily Circle, Palm Desert, CA 92260 in Riverside County, California
Transitioning from assisted living to memory care is driven by an individual's cognitive decline and specific needs, requiring careful evaluation of indicators like increased confusion and wandering. The process involves consulting medical professionals, researching suitable communities, considering financial and legal aspects, and ensuring effective communication for personalized care plans.
Assisted Living and Memory Care: Understanding Their Core Differences
Assisted living provides moderate support for seniors seeking independence, while memory care offers specialized support for individuals with dementia or cognitive impairments through structured routines and trained staff. Key differences include care approaches, environment security measures, staff training levels, activity types, and cost considerations.
Beyond the Bingo Hall: 50+ Enriching Activities for Seniors in Assisted Living
Assisted living communities offer diverse activities beyond traditional games to enhance seniors' physical health, cognitive well-being, emotional enrichment, and social connections, including fitness classes, creative expression, and intergenerational interactions. These enriching programs foster community bonds and support residents' independence and happiness.