5107 Foothill Boulevard, Oakland, CA 94601
For more information about senior living options: (866) 208-4318
Overall Review of New Horizons 3
Pros
The place looked much better.- The place had new owners.
Cons
They feel no one ever contacts them, even after attempts to reach out.- They report that the phones listed are disconnected, making contact impossible.
- They note that even after finding an unlisted number, voicemails go unanswered with no callback.
- They describe the situation as gross.
Review
New Horizons 3 in Oakland is best suited for families that can tolerate a hands-on oversight role and prize a refreshed, less worn look in a senior setting. The site shows signs of recent ownership changes, with observers noting that the premises look better than before. Residents who need only light daily support and whose families are prepared to receive regular, proactive updates will likely feel more at ease in the updated space. For households that can commit to steady monitoring and clear communication, the environment may offer a workable balance of atmosphere and basic care.
Those who rely on dependable, transparent contact should consider alternatives. The most critical deterrent here is inconsistent communication: phones that aren’t reliable, numbers that aren’t clearly accessible, and voicemail that isn’t promptly returned. When families cannot reach staff to confirm a resident’s status, daily routines, or important events, the risk profile rises sharply. If a resident depends on timely contacts for health updates, medication changes, or safety checks, this community becomes a less viable option. In short, reliable communication channels are non-negotiable for true peace of mind.
The strongest positive signal in the current mix is the visible improvement tied to new ownership. A better-maintained environment, together with a management refresh, can translate into cleaner spaces, more organized routines, and a sense that oversight is being retooled. This matters for long-term comfort, social engagement, and general mood within the community. When staff turnover slows and a refreshed leadership structure is paired with visible upkeep, families may observe steadier operations and a more welcoming setting for residents who value a respectful, home-like atmosphere.
Yet the downsides cannot be minimized. The core risk remains the poor flow of information between staff and families. Unreachable lines and unreturned inquiries create a vacuum where concerns about a resident’s welfare may go unaddressed. The incident involving sending clothes to a resident and not knowing whether they arrived or fit underscores a troubling gap in accountability and personal-item handling. Such gaps are not trivial, they directly touch safety, dignity, and the perceived trustworthiness of the community’s management. When items and welfare cannot be confirmed, the overall value proposition deteriorates quickly.
In balancing pros and cons, the environment-upgrade argument only goes so far without dependable communication. For families that prioritize ambiance and a refreshed look, there is some offset if on-site operations stabilize and a designated liaison becomes consistently available. For most, however, the absence of timely updates and verifiable care notes will override any aesthetic improvements. The decision hinges on whether the resident’s well-being can be assured through reliable, ongoing contact with the staff; without that assurance, the appeal of the updated surroundings loses its hold.
Practical next steps for families considering New Horizons 3 are concrete and direct. Request a dedicated point of contact, a supervisor or administrator who will answer promptly and provide regular updates, not only after a crisis. Insist on verifiable, written communication routines: weekly summaries of care activities, daily toileting and feeding notes, and a confirmed method for confirming receipt of personal items. Demand transparent contact information and immediate access to a primary phone line and extension for emergencies. Schedule a tour focused on observing staff responsiveness during routine hours and ask for recent care plans, physician communications, and resident census data. If these assurances cannot be documented, it is prudent to widen the comparison to other Oakland communities with stronger, trackable family-reporting practices.
6 resident community capacity
Assisted Living
Board and Care Home
Cable or satellite TV
Dining room
Fully furnished
Garden
Housekeeping services
Move-in coordination
Outdoor space
Telephone
Wi-Fi/high-speed internet available
Metropolitan Oakland International (4 miles away)
24-hour supervision
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Diabetes diet
Meal preparation and service
Medication management
Special dietary restrictions
Transportation arrangement (medical)
Transportation to doctors appointments
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