Prime Critical Home Care Inc

Pros

• The patient described the treatment as excellent and praised the doctor and assistants.
• Dr. Ramirez and the nurse took time to calm the patient during the panic attack and ensured comfort before continuing.
• The clinic goes above and beyond to make patients feel comfortable.
• The front office was very nice.

Cons

• Dr. Ramirez is extremely rude and arrogant.
• He has an attitude like his and acts as if he is superior to others, which makes him unpleasant.
• He is lazy about explaining what the treatment process will be.

Review

A clinic that brings together both warmth and sharp critique can feel like two different experiences in one. In this case, the accounts center around Dr. Ramirez and the team that surrounds him, painting a picture of a setting where patient comfort and professional competence are clearly valued by some, while others feel let down by the provider's demeanor and communication. Taken together, the two perspectives offer a complex view of what it can be like to receive care in this practice, where the human elements of empathy, approachability, and clarity matter as much as technical skill.

On the favorable side, one reviewer describes an exceptionally positive experience. They emphasize that the overall treatment was excellent and that the entire team - the assistants and Dr. Ramirez - performed at a high level. They highlight not just the technical care but the human touch that accompanied it: kind reception from the front desk, and a sense that the clinic as a whole is dedicated to putting patients at ease. The reviewer uses strong words to convey appreciation, noting that the staff and doctor went "above and beyond" to ensure comfort. In their account, the experience feels seamless and reassuring, suggesting a well-coordinated team effort that prioritizes patient well-being from the moment they step in until the procedure is complete.

Central to that positive narrative is a pivotal moment during the procedure itself: the patient experienced a panic attack. In that moment of heightened anxiety, the response of the team mattered deeply. The nurse and Dr. Ramirez are described as taking the time to help the patient regain calm before proceeding. This act - pausing to support the patient's emotional state and ensuring they felt secure enough to continue - reads as a strong endorsement of patient-centered care. It conveys a sense of competence, patience, and a willingness to tailor the process to the patient's emotional needs, not just the medical steps themselves. The reviewer expresses gratitude for this handling, framing it as evidence that the clinic understands the human realities that can accompany medical procedures.

In addition to the corrective care during the panic episode, the separation between clinical excellence and interpersonal warmth is underscored by praise for the front office. The reviewer mentions a "very kind reception," which sets a tone of courtesy and respect that, in their view, expands beyond the procedural aspects of care. The sense is that this team does not merely perform tasks; they cultivate a supportive environment that helps patients feel valued and safe. When a patient is anxious, this kind of environment can transform a difficult medical experience into something more manageable, and the reviewer's language communicates a lasting impression of effective, compassionate service from the moment of arrival.

Yet the story is not monolithic. A separate account presents a starkly different experience with the same provider. In this narrative, Dr. Ramirez is described as extremely rude and arrogant, with an attitude of superiority that the reviewer finds discourteous and unpleasant. The language is pointed, characterizing the doctor as someone who behaves as if he is above others. The critical tone extends to the sense that he is lazy about explaining what the treatment process will involve. This reviewer exhorts others not to waste their time with him, suggesting a disconnect between what the patient needs in terms of communication and what was delivered. The only aspect of the clinic that is praised in this account is the front office, which is described as very nice, indicating that not all interactions within the clinic are equal in quality.

This juxtaposition - one patient praising the clinician's calming presence and the team's proactive care, another feeling dismissed and inadequately informed - highlights the variability of experiences within the same practice. It raises questions about consistency in bedside manner and communication. The positive story emphasizes empathy, patient reassurance, and a supportive atmosphere as key drivers of a good encounter, especially in vulnerable moments like a panic attack. The negative account focuses on perceived attitude, respect, and the clarity of information shared about the treatment process, suggesting that even skilled care can fall short when patients feel unheard or undervalued.

Taken together, these reviews suggest a clinic where the potential for outstanding, compassionate care exists, yet where patient experiences can diverge significantly. For some, the combination of attentive staff, a calm and reassuring doctor, and a teamwork ethic produces a sense of safety and gratitude. For others, the same doctor's approach may feel dismissive or opaque, eroding trust in the care plan and leaving a lingering impression of arrogance. In settings like this, patient perception can hinge on moment-to-moment dynamics: how the staff respond under pressure, how clearly the treatment steps are communicated, and whether the patient feels seen and heard throughout the procedure.

Ultimately, these tales underscore the importance of clear communication and emotional support in medical settings. If you're considering care here, you might find it helpful to discuss your comfort needs and any anxieties you have upfront, and to ask for a straightforward walkthrough of the treatment steps. Acknowledging that experiences can vary, the surrounding team - the front desk, the nurses, and the doctor - has the potential to create a caring, reassuring environment that can make even intimidating procedures feel manageable. At the same time, it's reasonable to expect respectful, transparent dialogue with your clinician, which can help ensure that your experience aligns with your expectations and needs.

Pharmacies

• CVS Pharmacy (0.3 miles)
• CVS Pharmacy (1.1 miles)
• Walgreens (1.4 miles)
• Rite Aid (1.5 miles)
• CVS Pharmacy (2.3 miles)
• CVS Pharmacy (2.4 miles)
• CVS Pharmacy (2.4 miles)

Restaurants

• In-N-Out Burger (1.1 miles)
• Vinh Loi Tofu (1.4 miles)
• Brent's Delicatessen & Restaurant (1.4 miles)
• Wendy's (1.7 miles)
• Wood Ranch BBQ & Grill (1.7 miles)
• Yard House (1.7 miles)
• Stonefire Grill (2.3 miles)

Cafes

• Porto's Bakery & Cafe (1.5 miles)
• Starbucks (1.8 miles)
• Winnetka Bowl (2.8 miles)
• Starbucks (2.9 miles)
• Starbucks (3 miles)
• Starbucks (3.1 miles)
• Starbucks (4.4 miles)

Transportation

• Van Nuys Airport (VNY) (2.9 miles)
• Van Nuys FlyAway Bus Terminal to LAX (3.2 miles)

Parks

• Encino Bike Path (3 miles)
• Lake Balboa Park (3.2 miles)
• Parthenia Park (3.6 miles)
• Shadow Ranch Park (5.1 miles)
• Chatsworth Park North (5.1 miles)
• Serrania Park (5.2 miles)
• Holleigh Bernson Memorial Park (5.3 miles)

Hospitals

• Veterans Administration (3.5 miles)
• Rinaldi Convalescent Hospital (4.8 miles)
• Tebi, Sina Dr - Providence Holy Cross Medical Center Diabetes Education (6 miles)
• Kaiser Permanente Emergency (6.1 miles)

Theaters

• AMC Porter Ranch 9 (4.3 miles)
• Regal Sherman Oaks Galleria (6.1 miles)

Places of Worship

• Immanuel Bible Church (4.5 miles)

Physicians

• UCLA Health Woodland Hills (4.6 miles)
• Southern California Orthopedic Institute (4.7 miles)
• Mid-Valley Comprehensive Health Center (5.1 miles)
• Evan Bachner Evan J Bachner MD (5.4 miles)
• Center For Orthopaedic Specialists (5.5 miles)
• Liberty Pacific Advanced Imaging | West Hills (5.5 miles)
• Providence Medical Institute West Hills OB-GYN (5.5 miles)