Infinity Elder Care Inc. in Northridge, CA

Pros

• The workers were fantastic.
• Diego and Sharon were praised with 10 stars plus.
• The staff are always friendly and make people feel welcome and comfortable.
• They take the time to listen to and address concerns and provide exceptional care.
• Infinity Care Services offers wonderful service and has a very respectable staff.
• They provide excellent and professional patient care.
• Great care for those in need, being professional and kind.
• The physical therapist was awesome.
• Winston Nelson was very happy.

Cons

• The so-called nurses do not have education in meds or memory of what meds the patient is taking, and they prescribed meds that cannot be mixed with opioids.
• Two separate workers report conflicting messages that the supervisor would be out to recertify, indicating poor communication.
• Almost two weeks later, no one showed up.
• No one bothered to call; the patient had to initiate contact.
• There is no excuse for the lack of follow-up and the poor follow-through.
• The rest of the service was poor, and the RN was not a good RN.
• They would not use the service again.

Review

Infinity Elder Care Inc. in Northridge is best suited for families seeking in-home health support with a strong emphasis on personal, hands-on attention. It works well for seniors who value genuine warmth from front-line caregivers, timely assistance with daily needs, and access to professional therapy delivered in a home setting. This agency earns credibility from the camaraderie and approachability many caregivers show, and the experiences of some clients underscore the upside of compassionate, person-centered care. It is not a fit, however, for those who require ironclad medication management and consistently reliable administrative follow-through.

Those who may want to consider alternatives are primarily families prioritizing rigorous medication oversight and steady, predictable coordination. The most salient red flags concern how medications are managed and who is supervising that process. Reports of nurses without adequate pharmacology training, dangerous med combinations, and vague accountability around who is approving prescriptions create real risk for a vulnerable population. If a resident’s well-being hinges on flawless drug reconciliation, this agency’s current patterns suggest it would be wise to explore options with stronger clinical governance and explicit med-management protocols.

The strongest positives center on the human touch and rehabilitative support. Multiple reviews highlight staff warmth, friendliness, and a readiness to listen to concerns. When the care team hits, the result is a patient experience that feels attentive and respectful. The regular presence of aides who make people feel welcome, combined with effective physical therapy, is repeatedly cited as a bright spot. When therapy is the vehicle for recovery and daily routines are smoothly supported, the overall quality of living rises appreciably, even amid other organizational shortcomings.

Yet the negatives are recurring and cannot be dismissed. Two separate workers reportedly relayed the same information about a supervisor’s absence for recertification, and the consequence was weeks without follow-up or scheduled contact. Pervasive follow-up gaps, missing calls, unanswered requests, and delays in responding to family concerns, add a layer of stress that undermines trust. In one review, the RN was described as not meeting expectations, underscoring concerns about clinical leadership and consistency across disciplines. The combination of delayed communications and perceived gaps in clinical oversight presents a clear, recurring liability that families must weigh against any live-in care plan.

The key question for decision-making is whether the pros can meaningfully offset the cons, given the shopping list of needs typical for in-home care. For families who can tolerate occasional scheduling glitches and who place a premium on kindness, responsive aides, and solid therapy, Infinity Elder Care can be a viable option, especially when a trusted family member or caregiver is available to supervise medications and ensure follow-through. However, for households where medication safety, predictable staffing, and reliable supervisor accountability are non-negotiable, the cons may overshadow the benefits. The ideal approach is to test the service with clear expectations, insist on documented med-management protocols, and require a visible, accountable leadership presence that can address recertification and scheduling promptly.

In the end, Infinity Elder Care should be chosen with eyes wide open. It is a practical, compassionate in-home option for seniors who can partner with the agency to shore up med-management gaps and monitor follow-up rigor. Families should enter conversations with concrete questions: who oversees medications and reconciles changes; how often a nurse visits and communicates a written plan; what the recertification process looks like and who is responsible if schedules slip; and what steps are taken when follow-up is delayed. If these guardrails can be secured, the positives, genuine staff warmth, personalized attention, and reliable therapy, make Infinity Elder Care a respectable choice. If not, it’s prudent to pursue alternatives that offer stronger clinical governance and more consistent operational discipline.

This area of Northridge, California offers convenient access to several essential amenities for seniors. Within a short distance, you will find multiple pharmacies, hospitals, and physicians' offices, providing easy access to healthcare services. There are also a variety of dining options nearby, including popular chain restaurants and cafes. For entertainment, there are movie theaters within a few miles as well as parks for outdoor recreation. Additionally, transportation options such as the Van Nuys FlyAway Bus Terminal to LAX and the Van Nuys Airport are easily accessible for any travel needs. Overall, this part of Northridge provides a balanced mix of conveniences and recreational opportunities for seniors seeking a comfortable living environment.

Pharmacies

• Rite Aid (0.8 miles)
• CVS Pharmacy (1.2 miles)
• CVS Pharmacy (1.2 miles)
• CVS Pharmacy (1.4 miles)
• Walgreens (1.6 miles)
• CVS Pharmacy (1.7 miles)
• Rite Aid (1.9 miles)

Restaurants

• In-N-Out Burger (1.4 miles)
• Del Taco (1.8 miles)
• In-N-Out Burger (1.9 miles)
• Wood Ranch BBQ & Grill (1.9 miles)
• Yard House (2 miles)
• Brent's Delicatessen & Restaurant (2.3 miles)
• Vinh Loi Tofu (2.8 miles)

Cafes

• Starbucks (1.4 miles)
• Starbucks (1.8 miles)
• Porto's Bakery & Cafe (2 miles)
• Starbucks (2.3 miles)
• Starbucks (3.4 miles)
• Winnetka Bowl (4.3 miles)
• Starbucks (5.8 miles)

Hospitals

• Veterans Administration (2.3 miles)
• Rinaldi Convalescent Hospital (3.3 miles)
• Tebi, Sina Dr - Providence Holy Cross Medical Center Diabetes Education (4.5 miles)
• Kaiser Permanente Emergency (5.4 miles)

Transportation

• Van Nuys FlyAway Bus Terminal to LAX (3 miles)
• Van Nuys Airport (VNY) (3.1 miles)

Places of Worship

• Immanuel Bible Church (3.3 miles)

Theaters

• AMC Porter Ranch 9 (3.8 miles)
• Regal Sherman Oaks Galleria (6.6 miles)

Parks

• Lake Balboa Park (3.8 miles)
• Encino Bike Path (4 miles)
• Parthenia Park (4.5 miles)
• Holleigh Bernson Memorial Park (4.6 miles)
• O'Melveny Park (4.7 miles)
• Chatsworth Park North (5.4 miles)
• Shadow Ranch Park (6.4 miles)

Physicians

• Southern California Orthopedic Institute (4.6 miles)
• Mid-Valley Comprehensive Health Center (4.7 miles)
• UCLA Health Woodland Hills (6 miles)
• Evan Bachner Evan J Bachner MD (6.7 miles)
• Center For Orthopaedic Specialists (6.7 miles)
• Liberty Pacific Advanced Imaging | West Hills (6.7 miles)
• Providence Medical Institute West Hills OB-GYN (6.7 miles)