In Home Care Solutions

Pros

• Newport Home Care's team is caring, professional, and supportive.
• The company treats clients and caregivers with respect and kindness.
• The staff genuinely cares about patients and goes above and beyond.
• Newport Home Care steps in with compassion and practical advice during difficult times.
• Dana is a well-trained, thoughtful caregiver who earns trust.
• The agency can mobilize a team quickly to provide around-the-clock care when needed.
• Newport Home Care makes care easy to arrange and accommodates changes in schedules.
• Maria R goes above and beyond, attending medical visits to maintain consistency with the medical team.
• Suzanne provides compassionate care, especially during evening shifts.
• Newport Home Care is highly recommended by clients and families.
• The owners and staff are committed to providing top-notch care with heart and passion.
• Nollie, Eric, and Teri are noted for ensuring the right caregiver, well-trained staff, and compassionate service.

Cons

• One reviewer found Newport Home Care extremely unreliable and said the caregivers were not responsible or reliable.
• A reviewer reported a caregiver failed to do basic chores and even lied about completing them.
• The same reviewer stated a caregiver refused to take the patient to the doctor because the patient didn't have a wheelchair, only a rollator.
• The reviewer claimed caregivers were on their phones a lot during visits and charged the patient for a lunch they should not have paid for.
• They described multiple date changes with no replacements when shifts were missed, leaving them without care and forcing rescheduling of doctor appointments.
• Overall, the reviewer called the experience a total waste of time and money.

Review

Newport Home Care consistently comes across in these reviews as a team that blends warmth with professionalism. Across multiple accounts, clients and families describe a culture where caregivers and coordinators treat people with genuine kindness and respect. The common thread is not just competence, but a thoughtful, person-centered approach that makes both clients and the people who care for them feel valued and supported. This isn't framed as a transaction; it's described as a mission to provide compassionate, attentive care at every level.

Several reviewers emphasize that Newport Home Care stands out for its dedication and heart. They portray the company as one of the best they've encountered, noting that staff members don't just perform tasks; they invest themselves in the wellbeing of those they serve. The sentiment that care is delivered with "compassion" and "genuine attention" recurs, reinforcing the sense that Newport Home Care prioritizes the human connection as much as the practical aspects of caregiving. The overall impression is one of high trust and strong appreciation for the people who represent the agency.

There are particularly vivid stories of how the team acts in moments of crisis. One reviewer describes Newport Home Care stepping in like "a team of angels" during a difficult period after a family member fell. The narrative highlights Teri, a coordinator, whose compassion and practical guidance helped ease concerns, and Dana, the caregiver who quickly became an invaluable ally for the mom and dad. The caregiver's skill, thoughtful care, and positive demeanor were described as transformative, enabling essential routines such as showering and positioning that had been challenging. When the health situation worsened, the agency mobilized a coordinated effort within 24 hours, underscoring an ability to organize around urgent needs while maintaining compassion and skill.

Other accounts illustrate how Newport Home Care can serve families who are navigating complex situations, including dementia. A reviewer recalls discovering the agency through observing a caregiver with their client, which led to a lasting relationship with Andy as the main caregiver and Teri as the scheduling coordinator. The reviewer expresses strong trust and a clear sense that the team understands the nuances of dementia care, offering reassurance when family members cannot always be present. The message across these stories is one of consistency, reliability, and a commitment to placing the patient's needs at the forefront, with a readiness to adapt to changing circumstances.

Consistency and smooth coordination in scheduling and ongoing care are repeatedly praised. One reviewer notes that Newport Home Care made care arrangements easy even with frequent calendar changes and last-minute shifts, highlighting the agency's flexibility and responsiveness. Another account commends the team for excellent communication and continuity of care for a family member who did not live nearby, with Maria R taking a lead role in attending medical visits and maintaining steadiness in the care team. The dedication of evening staff, such as Suzanne, is also called out as a clear sign of a reliable, compassionate operation. The overarching theme is that the agency strives to keep the care experience steady and dependable, even when logistics become complex.

Longer-term, multi-year relationships are described with similar confidence. A reviewer emphasizes that Newport Home Care has delivered high-quality service over several years, with particular gratitude for the roles of Maria R, Suzanne, Nollie, Eric, and Teri in ensuring consistency and compassionate care. Maria's advocacy at medical visits, Suzanne's dependable evening coverage, and the leadership shown by Nollie, Eric, and Teri collectively paint a portrait of an agency that prioritizes well-trained staff, thoughtful coordination, and a heart-centered approach to home care. This collection of testimonials reinforces a sense of trust and a belief that Newport Home Care is a reliable partner for families seeking ongoing support.

Not every experience described is without challenge. One reviewer presents a starkly different experience, detailing a sequence of caregiving issues that undermined confidence in the agency. According to this account, a caregiver failed to perform basic chores for a mother with dementia, producing supporting evidence like dirty dishes and a dirty litter box. The reviewer describes refusals to take the client to medical appointments, excessive personal phone use by the caregiver, and an unapproved lunch charge to the client's room. After requesting a replacement, the family encountered further scheduling disruptions, ultimately feeling that the agency's responsiveness did not translate into reliable, hands-on care. The reviewer concludes that the experience was a total waste of time and money and expresses strong reluctance to use or recommend Newport Home Care in the future. The tone here is cautious and critical, offering a concrete counterpoint to the otherwise overwhelmingly positive narratives.

Taken together, the reviews present a nuanced picture of Newport Home Care: a company widely celebrated for compassionate, competent care and effective coordination, with many families feeling supported during difficult moments and appreciative of the staff's dedication. Yet they also include at least one strongly negative experience that attributes significant shortcomings to a caregiver's performance and to scheduling reliability. The recurring voices of praise for the agency's leadership - Nollie, Eric, and Teri - alongside the stories of frontline compassion and adaptability, underscore a core message: when the team is aligned and well-supported, Newport Home Care can provide deeply meaningful, high-quality in-home care. For families seeking reliable, human-centered caregiving in the Newport Beach area, these narratives collectively offer confidence in a provider that many experiences describe as thoughtful, capable, and genuinely caring.

This part of Newport Beach, California, is a convenient and bustling area with a variety of amenities nearby. The proximity to John Wayne Airport makes traveling easy for visiting family members or those who enjoy exploring new destinations. There are several dining options ranging from casual fast food joints like McDonald's to upscale restaurants such as Gulliver's Restaurant and North Italia. Pharmacies like CVS and Rite Aid are also within a short distance, ensuring easy access to medications and healthcare products. Additionally, there are plenty of cafes like Starbucks and MoonGoat Coffee Roasters for relaxing and socializing. Parks like William R. Mason Regional Park provide opportunities for outdoor activities and leisurely strolls in nature, while theaters such as Amc Tustin 14 At The District offer entertainment options. Nearby medical facilities like Newport Orthopedic Institute and Hoag Hospital Newport Beach ensure quality healthcare services for residents. Overall, this area offers a convenient and vibrant environment perfect for senior living.

Transportation

• John Wayne Airport (SNA) (1 miles)
• Terminal A (1.1 miles)

Restaurants

• Gulliver's Restaurant (1.1 miles)
• North Italia (1.3 miles)
• McDonald's (1.6 miles)
• Dick Church's Restaurant (1.6 miles)
• In-N-Out Burger (1.8 miles)
• Chick-Fil-A (1.8 miles)
• Chipotle Mexican Grill (1.9 miles)

Pharmacies

• CVS Pharmacy (1.7 miles)
• CVS Pharmacy (2.1 miles)
• Rite Aid (2.3 miles)
• CVS Pharmacy (2.4 miles)
• CVS Pharmacy (2.5 miles)
• Rite Aid (2.8 miles)
• The Clinic Patients Association (2.9 miles)

Cafes

• Starbucks (1.8 miles)
• Nespresso Boutique at Bloomingdale's (2.1 miles)
• Diamond Jamboree Shopping Center (2.5 miles)
• MoonGoat Coffee Roasters (4 miles)
• Blue Bottle Coffee (4.8 miles)
• Honor Coffee Roasters (4.8 miles)
• Rose Bakery Cafe (4.8 miles)

Parks

• William R. Mason Regional Park (2 miles)
• Bonita Canyon Park (2.7 miles)
• Plaza Park (3.8 miles)
• Ashwood Park (4.7 miles)
• Corona Del Mar State Beach (4.8 miles)
• Valley Oak Park (5.3 miles)
• Seeley Park (5.4 miles)

Theaters

• Amc Tustin 14 At The District (3.1 miles)

Physicians

• Newport Orthopedic Institute (4 miles)
• Newport Heart North (4.3 miles)
• Hoag Tustin Legacy (4.5 miles)
• Hoag Medical Group (4.5 miles)
• Coastal Kids (4.9 miles)
• Kaiser Permanente Orthopedics (5.3 miles)
• Kaiser Permenente Tustin Medical Offices (5.5 miles)

Hospitals

• Hoag Hospital Newport Beach (4.5 miles)
• Kaiser Permanente Hospital (5.3 miles)

Places of Worship

• Islamic Center of Irvine (6.2 miles)