Caring Companions at Home

Pros

• The staff at Caring Companions at Home are friendly, helpful, and supportive.
• Caregivers are described as gentle, respectful, and compassionate, providing personalized care.
• The office staff are professional and genuinely care about clients.
• The founder is regarded as a visionary and dedicated leader in senior care.
• Families consistently recommend Caring Companions At Home for in-home care and support.
• The agency provides reliable 24-hour care that enables seniors to stay in their own homes with dignity.
• Diane Mondini is highlighted for outstanding service and ensuring client satisfaction.
• The agency is praised for matching caregivers to client needs and for compassionate substitutions when needed.

Cons

• A reviewer described the Newport Beach office as disappointing, citing poor communication and run-of-the-mill handling of engagements.
• A caregiver alleged the agency sent urgent text requests with little notice and failed to discuss pay rates, leading to frustration.
• The same reviewer criticized insensitive management and lack of communication, including an insulting salary offer.
• One reviewer claimed the company is "not good" and would send the worst workers who steal.
• Another complaint described bait-and-switch practices, a lengthy, grueling application process, and no follow-up after engagements.

Review

Caring Companions At Home comes through in many different ways for the families, caregivers, and employees who touch its services. The tone across the notes is overwhelmingly positive about the heart of the company: a genuine commitment to caring for seniors in their own homes, supported by a team of compassionate professionals. Several reviewers emphasize the personal warmth and dedication of the staff, the long-standing loyalty of caregivers, and the sense that the founders and leadership truly care about seniors' unique needs and challenges. It's clear that for many families, this agency has been a lifeline in helping loved ones remain safely at home with dignity.

For someone who has been with the company for years, the experience is described as highly rewarding. One employee shares, "I love being an employee of Caring Companions at Home," noting that they have learned a lot about care and the importance of TLC and validation. This speaker also mentions a three-year tenure, underscoring a sense of stability, growth, and pride in the organization. The gratitude isn't only about the job; it's about belonging to a supportive workplace where colleagues like Jessica, Penny, MajBritt, Elyse, and Tiffany are recognized as friendly and helpful. The message is that Caring Companions At Home is a great company to work for, with an atmosphere that encourages professional care and personal connection.

Families repeatedly highlight how caregivers treat loved ones with respect and compassion. One reviewer notes that as their mother's dementia progressed, Caring Companions At Home helped with many daily activities, and their caregiver Micah is described as very gentle and attentive. The staff overall is portrayed as helpful and responsive whenever contact is made. Another family emphasizes the "wonderful and compassionate caregivers," with an office staff that is professional and genuinely cares about clients. The consistent thread across these notes is a belief that the office and caregiving teams coordinate well to provide dependable, thoughtful care in the home.

The specific experience of 24-hour care is described as a blessing, enabling a family to keep a loved one with Alzheimer's at home while balancing work and family responsibilities. Caregivers are praised for their respectful approach, compassionate care, and for helping with both practical needs and emotional well-being. The testimonials often mention the full range of services from companionship to personal care and specialized dementia support, reflecting a system designed to adapt to evolving care requirements. In this view, the founder is honored as a visionary and community leader who has dedicated decades to senior care, reinforcing a sense of trust and continuity for clients and families.

There are vivid, affectionate stories about individual caregivers who made a lasting impression. For example, a family celebrated Aaron, who was a calm, compassionate, and engaging presence for a loved one named Dave. Aaron listened well, treated Dave with dignity, and helped with post-op instructions, physical care, and activities like painting and games. Dave's family appreciated that Aaron kept him comfortable and engaged, and Dave himself often remarked that Aaron is "such a nice guy." These narratives illustrate the deep personal connections that caregivers can form and the tangible impact of thoughtful, person-centered care.

Not all experiences, however, are flawless, and one expanded testimonial offers a stark counterpoint. A professional caregiver with many years of experience recounts a troubling sequence of events at the Newport Beach and La Quinta offices. The reviewer describes a bait-and-switch impression from a posting, a grueling application process, and weeks of no follow-up. They detail a pattern of emergency last-minute requests, miscommunications, and an unsettling sense that pay rates and expectations were not handled properly. The reviewer expresses strong disappointment with management, noting a lack of appreciation and courtesy, and ultimately asks to be removed from the agency's help list. The account also includes a specific incident in which the agency's office texted the caregiver with urgent, time-sensitive assignments for a client they claimed to need to cover, despite unclear pay details and communications. This reviewer's experience stands in contrast to the more glowing praise and serves as a cautionary voice about consistency and transparent communication across branches.

Amid the mixed experiences, there are other affirmations of the organization's strengths. Diane Mondini is singled out as part of a staff cadre that goes "out of her way to ensure you're happy with your caregiver and to deliver on promises." Families who have worked with Caring Companions At Home describe the staff as outstanding, with a combination of caring attitude and professional reliability that helps families feel supported during stressful times. One caregiver notes that Caring Companions has connected them with a wonderful caregiver for bathing and restroom assistance and has shown flexibility and dedication in finding a positive, qualified substitute when needed. The sentiment is that, despite occasional organizational hiccups, the core values of kindness, responsiveness, and commitment to high-quality in-home care remain central to the company's mission.

Taken together, these perspectives portray Caring Companions At Home as an organization deeply rooted in compassionate, person-centered home care. Many families praise the warmth and attentiveness of specific caregivers and the professional, caring posture of the office teams. They stress the importance of enabling loved ones to live safely at home, supported by 24-hour care when necessary, compassionate dementia care, and a wide array of services designed to adapt to changing needs. At the same time, there are candid observations about operational gaps - especially around communications, pay practices, and consistency across locations - that highlight the importance of ongoing attention to process improvement. The overarching picture is one of a company whose strength lies in its people and its commitment to care, with room to grow in how it administers its services and supports its staff nationwide.

This part of Newport Beach, California, offers a convenient and accessible location with a variety of amenities nearby. With several pharmacies, physicians' offices, and hospitals within a short distance, residents can easily access healthcare services. Additionally, there are numerous cafes and restaurants to enjoy dining out or grabbing a coffee with friends. The area also boasts several parks for outdoor recreation and relaxation. For those who enjoy cultural activities, there are theaters in the vicinity for entertainment options. Overall, this part of Newport Beach provides a well-rounded community with plenty of resources for seniors looking to settle in the area.

Pharmacies

• CVS Pharmacy (0.3 miles)
• Rite Aid (1 miles)
• Walgreens (1.3 miles)
• CVS Pharmacy (1.5 miles)
• CVS Pharmacy (2.1 miles)
• Rite Aid (2.6 miles)
• Rite Aid (2.7 miles)

Physicians

• Newport Heart North (1.2 miles)
• Newport Orthopedic Institute (2 miles)
• Kaiser Permanente Orthopedics (7.9 miles)
• Hoag Tustin Legacy (8.1 miles)
• Hoag Medical Group (8.1 miles)
• Coastal Kids (8.2 miles)
• Kaiser Permenente Tustin Medical Offices (9.1 miles)

Cafes

• Blue Bottle Coffee (1.3 miles)
• Honor Coffee Roasters (1.3 miles)
• MoonGoat Coffee Roasters (2.2 miles)
• Rose Bakery Cafe (2.9 miles)
• Northside Cafe (3.5 miles)
• Starbucks (3.8 miles)
• Nespresso Boutique at Bloomingdale's (4.6 miles)

Hospitals

• Hoag Hospital Newport Beach (1.4 miles)
• Kaiser Permanente Hospital (8 miles)

Restaurants

• Cafe R & D (1.9 miles)
• Red O (1.9 miles)
• Dick Church's Restaurant (3 miles)
• In-N-Out Burger (4.2 miles)
• Chick-Fil-A (4.2 miles)
• Chipotle Mexican Grill (4.2 miles)
• Raising Cane's Chicken Fingers (4.4 miles)

Parks

• Corona Del Mar State Beach (2.7 miles)
• Bonita Canyon Park (3 miles)
• Seeley Park (3.4 miles)
• Huntington State Beach (4 miles)
• Huntington Central Park (4 miles)
• William R. Mason Regional Park (4.8 miles)
• Crystal Cove State Park (6 miles)

Transportation

• John Wayne Airport (SNA) (4.6 miles)
• Terminal A (4.7 miles)

Theaters

• Amc Tustin 14 At The District (6.7 miles)
• Century Huntington Beach And Xd (9 miles)