The Hidden Garden

Pros

• The staff at Hidden Garden is very attentive and treats residents well, contributing to a positive experience for families.
• Residents enjoy the food and have had no complaints about their meals.
• The community offers a budget-friendly option for families looking for care for their loved ones.
• The environment is described as beautiful and quiet, making it an appealing place for residents.
• Family members appreciate the reliable assistance with doctor visits and other needs of their loved ones.
• Many reviewers express satisfaction with the care provided, feeling comfortable knowing their family members are in a safe place.
• Activities offered at the community are enjoyed by residents, enhancing their daily experiences.
• A sense of family is felt among both staff and residents, contributing to a warm atmosphere in the community.

Cons

• The place was poorly maintained, dirty, and not secure for the residents.
• The owner is perceived as greedy, charging for everything, including toilet paper.
• Residents are confined to wheelchairs and rarely taken outside, leading to a very sad experience.
• There were complaints about the hygiene practices of the staff in the kitchen.
• Staff members seemed unprofessional by caring for an infant while also attending to residents.
• The owner has attempted to charge families for damages that elderly residents did not cause.
• The environment was described as dark, depressing, and not suitable for elderly care.
• The family expressed regret that their loved one was placed in such a subpar facility.

Review

The reviews regarding The Hidden Garden community reveal a highly polarized experience among residents and their families, showcasing a range of sentiments from dissatisfaction to satisfaction. Many reviewers recount troubling experiences related to the cleanliness and overall environment of the facility, while a contrasting viewpoint highlights positive interactions with staff and care received by loved ones. This diversity in reviews illustrates the complexity involved in choosing appropriate senior care facilities.

A prevalent theme among dissatisfied reviewers is the facility's lack of cleanliness and maintenance. Multiple individuals described The Hidden Garden as “disgusting” and “filthy,” expressing disbelief that social services would even permit such an establishment to operate. One reviewer detailed distressing experiences involving their elderly father, who lived at the facility for an extended period without being taken outside except for medical appointments, which incurred additional charges—a stark contrast to what was promised on the community’s website. This sentiment was echoed by others who complained about poor living conditions exacerbated by inadequate oversight, particularly concerning safety and hygiene practices.

Exacerbating these concerns are accusations directed towards the owner regarding financial exploitation. Several reviewers claimed that she attempted to charge families for damages allegedly caused by residents who were incapable of committing those acts due to their age or health issues. One individual stated that their 91-year-old grandfather was being unfairly blamed for damage he did not cause, further suggesting that this behavior showcased an opportunistic approach to managing costs on behalf of the facility rather than providing genuine care.

In stark contrast, some reviewers provided glowing endorsements of The Hidden Garden, emphasizing positive relationships with staff and beneficial experiences for their loved ones. One individual reported satisfaction with their father’s accommodations and noted attentive caregivers who managed his needs effectively despite his advanced dementia. They observed efforts made by staff to ensure comfort and well-being through regular outdoor exposure when feasible—a perspective that sharply contrasts with other narratives highlighting neglect.

Moreover, another family expressed contentment after evaluating various facilities before selecting The Hidden Garden as a viable option for their loved one due to its affordability and supportive environment. Residents reportedly enjoyed good food options and engaging activities available throughout the week—elements cited as critical contributors to quality care in assisted living settings.

However, throughout these contrasting accounts remains a consistent thread: concerns about hygiene standards. Reviewers pointed out unsettling moments where caregivers failed to practice proper hygiene protocols after assisting residents with personal needs—a lapse deemed unacceptable given that it could pose risks within communal living spaces.

Ultimately, The Hidden Garden appears divided between two extremes: those who feel let down by unfulfilled promises surrounding cleanliness, safety measures, and overall attentiveness versus those appreciating a budget-friendly option that boasts accommodating staff willing to meet resident needs—even under challenging circumstances like advanced age or mobility limitations. Prospective residents or families looking at this community should consider visiting personally while weighing these mixed reviews carefully before making significant decisions about senior care placements in such environments filled with diverse opinion landscapes.

Located in the charming community of Newbury Park, California, this area offers a convenient and vibrant lifestyle for seniors. With several pharmacies nearby such as CVS Pharmacy and Walgreens, accessing medication and healthcare services is effortless. Additionally, there are numerous dining options ranging from Love Pho Cafe to The Cheesecake Factory, ensuring a variety of culinary experiences. For medical needs, reputable physicians like Dr. Keith A. Robertson and Prestige Medical Associates are easily accessible. Nearby theaters like AMC DINE-IN Thousand Oaks 14 provide entertainment options, while parks like Dos Vientos Community Park offer opportunities for outdoor activities. Transportation options include Amtrak-Cml for easy travel access. Furthermore, places of worship such as Calvary Community Church cater to spiritual needs. This area offers a well-rounded living experience with amenities that cater to the diverse needs of seniors in a safe and welcoming environment.

Pharmacies

• CVS Pharmacy (0.2 miles)
• Medicine Shoppe (0.2 miles)
• Burt's Pharmacy and Compounding Lab (0.3 miles)
• Walgreens (0.9 miles)
• CVS Pharmacy (1.9 miles)
• CVS Pharmacy (2.8 miles)
• CVS Pharmacy (3.4 miles)

Restaurants

• Love Pho Cafe (0.2 miles)
• In-N-Out Burger (0.6 miles)
• Del Taco (0.9 miles)
• McDonald's (1.1 miles)
• The Cheesecake Factory (2.1 miles)
• Chick-Fil-A (2.8 miles)
• tarantula Hill Brewing Company (2.9 miles)

Physicians

• Keith A. Robertson, MD (1 miles)
• Prestige Medical Associates (1.1 miles)
• Wilkes Family Medicine (1.8 miles)
• Dr Cohen - Rheumatology (2.7 miles)
• Regal Medical Group (2.7 miles)
• Kumar Vijay MD (2.9 miles)
• Sarosey Charles MD (3 miles)

Theaters

• AMC DINE-IN Thousand Oaks 14 (2.2 miles)

Cafes

• Lazy Dog Cafe (2.2 miles)
• Starbucks (2.8 miles)
• Starbucks (3.8 miles)
• Starbucks (4 miles)
• Starbucks (5.2 miles)
• Starbucks (5.3 miles)
• The Coffee Bean and Tea Leaf (7.3 miles)

Hospitals

• Koveos, Efthimios DDS (3 miles)
• Los Robles Hospital Cancer Center (3.1 miles)
• Thousand Oaks Surgical Hospital (3.1 miles)
• Westlake Surgical Center (5.6 miles)
• St John's Hospital Camarillo (7 miles)

Parks

• Dos Vientos Community Park (3.4 miles)
• Thousand Oaks Community Center and Park (3.5 miles)
• Conejo Creek South Park (4 miles)
• Conejo Creek Park (4.3 miles)
• Circle X Ranch (4.9 miles)
• Oak Brook Park (5.2 miles)
• Sapwi Trails Community Park (5.8 miles)

Transportation

• Amtrak-Cml (6.8 miles)

Places of Worship

• Calvary Community Church (6.9 miles)