Independence Assistance in Moreno Valley, CA

Pros

• The support for the father's care was invaluable during the adjustment period.
• Andrew Ryan from Independence Assistance is consistently professional and courteous, and callers are delighted when he answers.
• Andrew provided patient, informative help, making the caller feel seen rather than just a number.
• The reviewer feels the company is like family, with Andrew and the staff being supportive.
• The care and services are of the highest quality, with day-one true care and excellent coordination by the office.
• The caregivers enabled the mother to live independently for over a year, and the reviewer would recommend the agency.
• Independence Assistance is described as AWESOME, with professional assistance during hard times and a caregiver who is God-sent.
• Caregivers are dependable and caring, with Angelica noted as particularly supportive.
• The team treats clients with respect and as family, with patience for dementia and a focus on improving quality of life.
• The staff stay with clients to provide relief for caregivers, which is described as amazing.

Cons

• Unprofessional, inadequate and a major lack of integrity.
• This place operates a clumsy business.
• Management is unable to properly manage or conduct own company. Communication skills are negative: not within client or Caregiver standards.
• Horrible place, it's a hot mess.
• Sharon was very condescending, disrespectful and a sorry excuse for a business owner in the field of caregiving.
• Don't keep proper records of hours requested and scheduled for grants issued and when you call office try to make it sound like I didn't communicate with the office on hrs.

Review

Independence Assistance in Moreno Valley is best suited for families that prioritize keeping a loved one at home with genuinely caring, engaged caregivers and a sense of family-style support. The agency shines for seniors who may have dementia, mild to moderate medical needs, or the general desire to stay independent in familiar surroundings. When the goal is daily companionship, therapeutic activities, and careful attention from a team that treats clients like real people, this agency delivers with warmth and practical hands-on help. Families who want an in-home model that can adapt to evolving needs will find Independence Assistance a compelling fit.

That said, this option may push families to consider alternatives if scheduling predictability and administrative reliability are non-negotiable. A number of reviews flag inconsistent caregiver assignments, frequent turnover, and shifts in who is providing care from week to week. The impact is real: families describe communication gaps, last-minute changes, and friction around billing or scheduling that can create stress at a moment when steadiness is most needed. For households that require a perfectly stable caregiving routine or a bookkeeping process that operates with flawless clarity, exploring other providers with a reputation for tight scheduling and rock-solid administration would be prudent.

The strongest positives revolve around people. The care team consistently earns praise for being patient, respectful, and genuinely devoted to the clients' quality of life. Several reviewers highlight Andrew Ryan and the office staff as standout professionals who communicate with patience and courtesy, elevating the experience for families navigating complex care decisions. Caregivers are described as compassionate, capable of managing dementia-related behaviors with calm and dignity, and often forming bonds that lessen family members' caregiving burden. When the goal is care that feels more like a partnership than a service, these human elements carry substantial weight.

Equally important are the practical benefits that come with in-home care through Independence Assistance. Families report that clients are treated with respect, that caregivers engage clients in activities and therapies, and that the agency can help families understand the disease process, such as dementia, to reduce anxiety and misperceptions. The sense that caregivers are not merely tasks accomplished but people who genuinely improve daily living ? from personal time management to safe transfers and meaningful interaction ? translates into a higher perceived quality of life for seniors and a measurable lift for overwhelmed families. In many cases, this is the difference between a loved one remaining in a familiar home and a potentially disruptive move to a facility.

Yet the reviews do not overlook rough edges. Instances of mismatched schedules, inconsistent caregiver availability, and administrative tensions remind that this is not a flawless operation. Some families report disruptive billing experiences, unsettled accounts, or communication gaps that compound stress during already difficult moments. A few accounts even recount harsh or unproductive interpersonal clashes with leadership, underscoring that strong care can coexist with serious management drawbacks. For families evaluating Independence Assistance, setting clear expectations up front and preparing for possible schedule changes will help mitigate disappointment and protect the care relationship.

To navigate these dynamics effectively, prospective clients should pursue concrete guardrails before committing. Request a dedicated care manager to oversee the plan, insist on a stable caregiver assignment whenever possible, and demand a written, detailed care plan with clearly defined responsibilities and escalation steps. Confirm billing terms in writing and set up regular updates to monitor progress. Consider a short trial period to observe how scheduling actually works in practice and whether the caregiving team consistently aligns with the client's routines and safety needs. This approach reduces exposure to the worst redeeming drawbacks while preserving the strong, compassionate core that many families praise.

In the end, Independence Assistance offers a credible, humane pathway for families seeking to keep loved ones at home with attentive, respectful caregivers and an office team willing to go the extra mile. It is a strong choice for those who prize relational care, meaningful engagement, and practical support that preserves independence. Those who require unassailable scheduling discipline, flawless administration, or absolute consistency in every caregiver assignment may prefer alternative providers with a longer track record of unwavering operations. The prudent course is to compare options, interview care coordinators, and be explicit about expectations - then let the care plan unfold with active oversight.

Cafes

• Starbucks (0.2 miles)
• Starbucks (1 miles)
• The Coffee Bean and Tea Leaf (1 miles)
• Starbucks (3.4 miles)
• Starbucks (4.2 miles)
• Starbucks (7.2 miles)
• Stell Coffee & Tea Company (8.3 miles)

Restaurants

• Carl's Jr. (0.3 miles)
• In-N-Out Burger (0.4 miles)
• Farmer Boys (0.5 miles)
• Portillo's Hot Dogs (0.9 miles)
• Wienerschnitzel (1 miles)
• McDonald's (1 miles)
• Chick-Fil-A (1 miles)

Physicians

• Moreno Valley Community Medical Group (0.5 miles)
• Kaiser Moreno Valley (1 miles)
• Healthcare Imaging Center at Day Street (1 miles)
• Riverside Medical Clinic (1 miles)
• Nephrology Assoc Medical Group (1.5 miles)
• Ahdoot Eli DO Riverside University Health System Orthopaedics (4.2 miles)
• Cardio Vascular Plus (4.2 miles)

Parks

• Towngate Memorial Park (0.7 miles)
• Sycamore Canyon Wilderness Park (3.2 miles)
• Andulka Park (5.1 miles)
• Leonard Bailey Park (7.6 miles)
• Brookside Park (8.1 miles)
• Mount Rubidoux (8.2 miles)

Pharmacies

• Day Street Pharmacy (1.2 miles)
• Rite Aid (1.2 miles)
• Laguna Vista Pharmacy (1.6 miles)
• Walgreens (2.1 miles)
• CVS Pharmacy (2.2 miles)
• Walgreens (2.5 miles)
• CVS Pharmacy (3.8 miles)

Places of Worship

• The Grove Community Church (3.9 miles)
• The Refuge Bible Fellowship (6.5 miles)
• Azure Hills Seventh-Day Adventist Church (7.3 miles)
• National Association of Seventh Day Adventist Dentists (7.9 miles)
• Riverside Community Church (8.6 miles)
• Crosswalk Church (8.9 miles)

Hospitals

• Riverside County Regional Medical Center (4.2 miles)
• Empire Imaging (7.5 miles)
• Riverside Center (7.8 miles)
• Jerry L Pettis Memorial (7.9 miles)
• Loma Linda Ambulatory Care Center (8.7 miles)

Theaters

• Regal Riverside Plaza (7.5 miles)