Independence Assistance

Pros

• The replacement caregiver from Independence Assistance has been attentive and dedicated to her job.
• The current caregiver is doing an excellent job and has formed a positive rapport with the client.
• The experience with Independence Assistance overall has been satisfactory, especially after finding a reliable and caring caregiver.
• The mother's approval of the new caregiver reflects positively on Independence Assistance's service quality.
• Based on their positive experience, the reviewer would happily recommend Independence Assistance to others in need of similar assistance.

Cons

• The original caregiver lacked attentiveness and spent most of her time on her tablet.
• The need to replace the initial caregiver suggests a negative experience.
• The first caregiver's lack of attention was not satisfactory.
• The initial caregiver's excessive use of a tablet hindered the quality of care provided.
• The experience with Independence Assistance has not been entirely smooth due to the need for a caregiver replacement.

Review

Working with Independence Assistance has been a mixed experience, with some ups and downs. Initially, we encountered a caregiver who was not meeting our expectations due to her lack of attentiveness and excessive use of electronic devices. However, the agency promptly addressed our concerns and provided us with a replacement caregiver who has exceeded our expectations.

Our first encounter with Independence Assistance left us feeling disappointed and concerned about the level of attention our loved one would receive. The original caregiver seemed more interested in her tablet than providing quality care. This raised red flags for us as we believed that true dedication and attentiveness were crucial in this line of work.

Thankfully, the responsiveness of Independence Assistance's management team was commendable. They took prompt action upon learning about our concerns and replaced the caregiver without any hesitation. The speed at which they addressed the issue immediately restored our faith in their commitment to providing quality care.

The caregiver who is currently assisting us is truly exceptional. We are delighted to say that she fulfills all the requirements we have for a professional caretaker. Not only does she excel in performing her duties effectively, but she also establishes a warm and compassionate relationship with our loved one. It brings comfort to both my mother and me knowing that she is in capable hands.

Moreover, my mother genuinely likes her caretaker from Independence Assistance—a vital aspect of ensuring her overall satisfaction with the service. Their compatibility demonstrates the agency's ability to match caregivers with clients based on personality traits and preferences, further enhancing the caregiving experience.

Based on our recent experiences, I would not hesitate to recommend Independence Assistance to anyone in need of caregiving services. While we had an initial setback, their swift response in rectifying the situation demonstrated their commitment to client satisfaction. With their dedicated staff members who provide excellent care while building meaningful relationships with their clients, Independence Assistance has proven themselves worthy of recommendation.

In conclusion, although we initially faced challenges with attentiveness from one caregiver at Independence Assistance, our concerns were promptly addressed and a replacement caregiver was provided. The current caregiver is exceptional in performing her duties and establishing a warm rapport with our loved one. We are pleased with the overall experience and would confidently recommend Independence Assistance to others seeking reliable caregiving services.

Cafes

• Starbucks (0.2 miles)
• Starbucks (1 miles)
• The Coffee Bean and Tea Leaf (1 miles)
• Starbucks (3.4 miles)
• Starbucks (4.2 miles)
• Starbucks (7.2 miles)
• Stell Coffee & Tea Company (8.3 miles)

Restaurants

• Carl's Jr. (0.3 miles)
• In-N-Out Burger (0.4 miles)
• Farmer Boys (0.5 miles)
• Portillo's Hot Dogs (0.9 miles)
• Wienerschnitzel (1 miles)
• McDonald's (1 miles)
• Chick-Fil-A (1 miles)

Physicians

• Moreno Valley Community Medical Group (0.5 miles)
• Kaiser Moreno Valley (1 miles)
• Healthcare Imaging Center at Day Street (1 miles)
• Riverside Medical Clinic (1 miles)
• Nephrology Assoc Medical Group (1.5 miles)
• Ahdoot Eli DO Riverside University Health System Orthopaedics (4.2 miles)
• Cardio Vascular Plus (4.2 miles)

Parks

• Towngate Memorial Park (0.7 miles)
• Sycamore Canyon Wilderness Park (3.2 miles)
• Andulka Park (5.1 miles)
• Leonard Bailey Park (7.6 miles)
• Brookside Park (8.1 miles)
• Mount Rubidoux (8.2 miles)

Pharmacies

• Day Street Pharmacy (1.2 miles)
• Rite Aid (1.2 miles)
• Laguna Vista Pharmacy (1.6 miles)
• Walgreens (2.1 miles)
• CVS Pharmacy (2.2 miles)
• Walgreens (2.5 miles)
• CVS Pharmacy (3.8 miles)

Places of Worship

• The Grove Community Church (3.9 miles)
• The Refuge Bible Fellowship (6.5 miles)
• Azure Hills Seventh-Day Adventist Church (7.3 miles)
• National Association of Seventh Day Adventist Dentists (7.9 miles)
• Riverside Community Church (8.6 miles)
• Crosswalk Church (8.9 miles)

Hospitals

• Riverside County Regional Medical Center (4.2 miles)
• Empire Imaging (7.5 miles)
• Riverside Center (7.8 miles)
• Jerry L Pettis Memorial (7.9 miles)
• Loma Linda Ambulatory Care Center (8.7 miles)

Theaters

• Regal Riverside Plaza (7.5 miles)