24629 Superior Avenue, Moreno Valley, CA 92551
For more information about senior living options: (866) 208-4318
Overall Review of Hazel Guest Home II
Pros
Amanda is absolutely amazing and incredible, with her heart and soul poured into patient care.- The staff at Integrated Care Communities are compassionate, professional, and go the extra mile to ensure residents are comfortable.
- Luz and the team are friendly, comforting, and keep families well informed about their loved ones.
- The facility is clean, smells pleasant, and provides engaging activities and outings.
- The care provided includes meals, personal hygiene, transportation, and medication management, all delivered with excellence.
- The environment feels like a home, not just a facility, thanks to the homelike layout and caring staff.
- Administrators Emily and Luz are highly regarded and easy to reach with concerns.
- Families appreciate 24-hour access to updates and strong communication from the care team.
- The care staff are patient, attentive, and make transitions easy for new residents.
- ICC is consistently praised as a great place for seniors with wonderful nurses and compassionate care.
Cons
The reviewer describes the facility as a state-run facility with defensive staff.- The reviewer questions whether CNAs are hired, implying concern about staff qualifications.
Review
Hazel Guest Home II in Moreno Valley is best suited for families seeking a warm, person-centered assisted living that feels more like a home than a hospital. The community earns its strength from a genuinely caring staff who attend to daily needs with consistency and warmth, and a culture of open, regular communication with families. It is especially appealing for residents who value clean surroundings, dependable meals, and a schedule that includes meaningful activities and social engagement. When a loved one benefits from attentive personal care, daily hygiene, dressing, grooming, and help navigating appointments, Hazel Guest Home II tends to deliver with steadiness. The strongest impression comes from staff-driven care that feels devoted rather than procedural, led by caregivers who treat residents as individuals.
Not everyone will be a perfect fit, however. Families seeking the most formal medical oversight or heavy clinical support should look elsewhere. A few reviewers have flagged concerns related to the facility’s more administrative or state-run impression and raised questions about CNA staffing levels. The question of on-site medical staffing and how consistently CNAs are deployed can be a deciding factor for those whose loved one requires higher acuity or more constant nursing presence. In addition, there is a need for clear documentation around medication management, particularly regarding over-the-counter drugs, to ensure orders align with daily practice. These considerations mean alternatives may be preferable when medical intensity or strict credentialing is non-negotiable.
The positive core of Hazel Guest Home II centers on exceptional, hands-on care and a home-like atmosphere. The most compelling pros are the staff’s apparent devotion and reliability, with several families singing the praises of specific team members who consistently go “above and beyond.” Amanda, described as a standout manager, is repeatedly credited with maintaining cleanliness, ensuring residents are well-supported, and keeping families informed. Luz and other administrators are lauded for accessibility and responsiveness, turning routine updates into meaningful reassurance for relatives. The facility itself earns praise for cleanliness, a pleasant ambiance, and a routine that blends structured activities with social outings, which helps residents stay engaged and emotionally supported.
These strong advantages offset several notable caveats. The warmth, attentiveness, and daily assistance in personal care, paired with timely communications, can substantially ease family stress and improve a loved one’s quality of life. The counterweight to potential concerns about medical staffing is the demonstrated consistency of the caregiving team and the emphasis on a personable, transparent environment. Still, buyers should verify the current level of on-site nursing coverage, confirm who is responsible for medication management, and request a clear explanation of how OTC medications are handled in practice. When these policies align with family expectations, Hazel Guest Home II’s strengths become a reliable platform for steady, dignified aging in place.
From a practical decision-making standpoint, Hazel Guest Home II offers a compelling package for those prioritizing comfort, consistent daily care, and open family collaboration. The best match is a resident who thrives on a personable, home-like setting with approachable staff and predictable routines, where meals, activities, and daily living support are dependable. For families prioritizing robust clinical oversight, a more medicalized setting, or a facility with a clearer CNA staffing framework, alternatives should be explored with pointed questions about staffing ratios, on-site medical supervision, and the policy around medication documentation. In any visit, request a candid walk-through of a sample care plan, meet the caregiving team, and observe a mealtime and activity period to gauge whether the human touch and level of engagement align with expectations for quality of life and safety.
6 resident community capacity
Assisted Living
Board and Care Home
Cable or satellite TV
Dining room
Fully furnished
Garden
Housekeeping services
Move-in coordination
Outdoor space
Telephone
Wi-Fi/high-speed internet available
Ontario International (25 miles away)
24-hour supervision
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Diabetes diet
Meal preparation and service
Medication management
Special dietary restrictions
Transportation arrangement (medical)
Transportation to doctors appointments
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