24641 Superior Avenue, Moreno Valley, CA 92551
For more information about senior living options: (844) 490-3973
The price is decent, the rooms are clean, and the housekeeping is nice. The pool area is beautiful and the pool is clean. Jasmine is an amazing front desk attendant. Rooms are clean and well kept, with strong Wi?Fi and smart TVs. The kitchenette is nicely remodeled, with a fridge and dishes, and a large screen TV. The hotel offers freeway access and is close to restaurants and shopping, with large rooms that include a kitchen. The property is very clean and updated. Front desk staff, including Jasmine and Elisa, are very nice and helpful.
The maintenance worker Rafael was creepy and made guests feel uncomfortable due to staring and harassing behavior. The front desk staff were described as mean, making guests feel watched and discriminated against. Some guests stated they would not feel comfortable returning and would avoid staying there again. A reviewer claimed the hotel charged the full amount for late arrivals and called the practice theft, with no refunds for emergencies. Guests felt unsafe when a suspicious person knocked on their door in the middle of the night. Hot water was unavailable for an extended period, with management offering only a partial discount and still charging, which frustrated guests. Rooms smelled like smoke or stale odors and had dirty towels, sometimes with hair. Housekeeping sometimes failed to stock enough towels and lacked basic amenities. The surrounding area appeared sketchy, with a parking lot full of people lingering. The hallways required a key to access each area, which guests found to be a hassle.The collection of reviews paints a picture of a budget-minded hotel that leans heavily on value and a recent radius of renovations, while delivering a wide range of guest experiences. Many guests describe the property as clean and decently cared for, with updated rooms that have practical features like a kitchenette, a full set of dishes and utensils, a large TV, and reliable WiFi. Several reviewers specifically note the appeal of a beautiful, open pool area and a location that feels convenient for meals and shopping nearby. In terms of price, the sentiment is often that you truly get what you pay for: the price-to-quality ratio is favorable for the area, especially for those who plan a short stay and aren't seeking luxury accommodations.
A standout thread throughout the good experiences is the staff, particularly Jasmine at the front desk. Multiple guests call Jasmine amazing, patient, friendly, and consistently helpful - someone who goes above and beyond when making bookings or handling guest needs. Elisa is also repeatedly praised for her warmth and courtesy. Another staff member, Jessica, earns kudos for the service she provides. The positive comments about frontline personnel often emphasize a welcoming atmosphere and a willingness to assist, contributing to some stays that feel well-supported and smooth. However, there are a few reviews that mention front desk interactions in a negative light, describing a mean or unhelpful attitude in at least one case, which underscores that experiences can feel inconsistent from guest to guest.
On the flip side, several guests report concerns that range from uncomfortable to downright troubling. A recurring caveat is safety and security: some guests describe the parking lot as feeling sketchy or crowded with unknown people, and one guest recounts a frightening early-morning encounter with an individual knocking on the door. The sense of unease is reinforced by mentions of noises and disturbances at odd hours, including a story about a "tweaker" knocking on doors in the middle of the night. These anecdotes aren't universal, but they weigh on the overall impression for travelers looking for a worry-free overnight.
Cleanliness and room condition emerge as another mixed area. While many praise the rooms as clean, several reviews recount issues that undermine that impression: odors in the room, hair in blankets, and towels that feel dirty or insufficient in number. There are also notes about the rooms smelling like old motels upon arrival, and comments that housekeeping sometimes misses days of cleaning or leaves floors less tidy after service. Some reviewers mention items that appear worn or aged, such as shampoo bottles that look used, and a general sense that even remodeled spaces can still carry older hotel-motel vibes. These complaints are not universal, but they create a spectrum from "very nice for the price" to "disappointing in terms of hygiene and upkeep."
Policy and financial practices are a further flashpoint for some guests. A number of reviews reference strict or punitive policies around refunds, deposits, and early departures. One guest describes being unable to obtain a refund after an emergency family death and feeling compelled to accept an 80% charge despite not staying the night in question, while others claim they were charged for towels or other amenities that were not provided. There are explicit mentions of a lack of reimbursement for specific disruptions, such as hot-water outages, with complaints that the hotel did not offer fair or timely compensation beyond a modest discount. The grievance about refunds and charges contributes to a cautious mood for travelers who value flexibility and predictability.
Amid the range of issues, there are also several notes about the hotel's practical strengths. Guests appreciate the kitchenette setup - fridge, appliances, and cookware - that makes longer or more self-contained stays feasible. The rooms are described as spacious, and the overall remodeling is acknowledged, with several reviewers highlighting the modern touches, clean lines, and smart TVs that add a contemporary feel. The location earns a mixed but generally positive nod: easy freeway access, close proximity to restaurants and shopping, and nearby conveniences like Circle K contribute to convenience for travelers who want straightforward, no-fruss experience. For some guests, these practical wins outweigh the occasional discomfort, making the property a tolerable stopover on trips through the area.
In the end, the property presents itself as a mixed bag that will suit some travelers much more than others. For budget-conscious guests seeking value, functional rooms, a pleasant front-desk team (especially Jasmine and Elisa), and a reliable pool, it can be a workable choice, especially for short stays or quick layovers. However, safety concerns, inconsistent cleanliness, and strict or confusing policies around deposits, refunds, and incidents like outages or disruptions can significantly dampen the experience for others. Prospective guests would do well to weigh their tolerance for these risks against the convenience and price, to verify current conditions like hot water availability, and to approach their stay with clear expectations about service consistency. If you do visit, it might be worth specifically acknowledging Jasmine or Elisa at check-in for good local guidance, and to confirm the day-to-day housekeeping and amenity status to avoid some of the common disappointments noted in these reviews.
6 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Board and Care HomeBoard and care homes provide a smaller, more intimate setting for seniors who require assistance with daily tasks but do not need the level of care offered by a nursing home. They offer personalized care, meals, and social activities in a homelike environment, ensuring that seniors receive individualized attention and support in their golden years.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Ontario International (25 miles away)
24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones. Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Hazel Guest Home is a welcoming and comfortable board and care home located in Moreno Valley, California. Our community offers personalized care services to ensure the well-being and comfort of our residents.
Our residents can enjoy the convenience of our dining room where nutritious meals are prepared and served. Each room in our community is fully furnished, providing a cozy and homelike environment for our residents.
We take pride in creating a beautiful outdoor space where residents can relax and enjoy the fresh air in a peaceful setting. Housekeeping services are provided to maintain cleanliness throughout the community.
At Hazel Guest Home, we understand the challenges of daily living, which is why our compassionate staff assists with activities such as bathing, dressing, and transfers. We also work closely with health care providers to coordinate any necessary medical care for our residents. In addition, we provide medication management services to ensure proper administration of medications.
Special dietary restrictions are accommodated at Hazel Guest Home, ensuring that each resident's nutritional needs are met. We also offer transportation arrangements for medical purposes and doctors' appointments.
Our community provides a range of scheduled daily activities to keep residents engaged and entertained. Nearby cafes, parks, pharmacies, physicians, restaurants, and hospitals offer additional convenience for both residents and their families.
Overall, at Hazel Guest Home in Moreno Valley, CA, we strive to create a warm and nurturing environment where seniors receive personalized care and enjoy a comfortable lifestyle.
Hazel Guest Home is located at 24641 Superior Avenue, Moreno Valley, CA 92551 in Riverside County, California
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