Nunez Board & Care

Pros

• They treat residents like family and show compassionate, amazing hearts.
• The facility is clean, immaculate, and welcoming.
• The staff are friendly, helpful, and professional.
• The care and genuine compassion from staff are unmatched.
• The MED-TECH Christine provides excellent care and residents are well taken care of.
• The building feels like a hotel with accommodating staff, and the food is excellent.
• The front desk service is courteous and professional, and security is excellent.
• Residents are engaged and receptive to activities.
• The facility is highly recommended for loved ones and memory care.

Cons

• The reviewer found dirty used incontinence products on the floor, trash scattered around, and the restroom filthy, with no cleaning in a long time.
• The staff were not friendly and did not help with getting the resident in and out of his wheelchair.
• The directors were described as avoiding concerns and walking away when issues were raised.
• A bedbug infestation was alleged, with the issue being kept secret.
• Caregivers were portrayed as not caring about residents' safety and cleanliness was reported as pathetic.
• A visitor encountered a room that was a mess - unmade bed, missing sheets, resident sleeping on plastic, dirty clothes on the floor, and the floor dirty with waste, requiring the visitor to clean.
• The meals were described as poor, with canned refried beans cited and excuses given for serving canned food to a large number of residents.
• One reviewer gave the facility two stars due to what they called absolutely pathetic care and cleaning.

Review

Aqua Ridge appears in the mix of long-term care options as a place that elicits very different experiences from families and residents. On one hand, several families describe a facility that feels warm, welcoming, and professionally run, with staff members who go above and beyond to treat residents with kindness. On the other hand, a number of reviews recount serious concerns about cleanliness, maintenance, meal quality, and how concerns are handled by management. Taken together, the comments paint a picture of a community where great care and genuine compassion exist alongside significant gaps that can, at times, leave families frustrated and residents at risk of feeling neglected.

A recurring theme among the most negative accounts centers on cleanliness and basic upkeep. Some reviewers describe rooms in disarray, trash on floors, dirty restrooms, and clothing left on floors, with complaints that tasks like changing bedding and tidying spaces are not performed in a timely or adequate manner. There are accusations of a bedbug infestation that some families felt was not promptly disclosed, and stories about floors and rooms that were not cleaned for extended periods. In one particularly vivid account, a visitor described needing to bring gloves and a trash bag to manage obvious waste and dirt in a resident's room, and encountering the med tech only after asking permission and then seeing the room in a state that prompted tears and strong concern about the level of care. Across several notes, there is a sense that when issues are raised, the response from leaders or frontline staff can feel evasive or dismissive, with some families reporting rude responses to complaints and a perception that administrators avoid difficult conversations.

The most intense dissatisfaction is often tied to perceptions of neglect in daily care and the adequacy of staff assistance for residents who require regular help with mobility and personal care. A number of comments describe residents who are assisted poorly during transfers in and out of wheelchairs, or who do not receive the attention needed to stay clean, comfortable, and safe. In contrast, other families strongly challenge these portrayals, insisting that their loved ones have received attentive, respectful, and compassionate care. The contrast among experiences can be stark, leading to questions about consistency of staffing, training, and the allocation of time and resources across shifts and departments.

Meanwhile, the dining experience is another area where opinions diverge sharply. Some reviews lament canned and less-than-nutritious meals and point to limited options or generic fare as a reflection of overall neglect. Others praise the food quality, describing meals as excellent and noting a warm, hotel-like atmosphere where the culinary team contributes to a pleasant resident experience rather than detracting from it. This split in feedback about meals reinforces the broader impression that Aqua Ridge's quality can vary by day, by kitchen staff, and by the specific care team assigned to a resident.

The most consistently positive threads focus on warmth, personal connections, and moments of exceptional care. A number of residents and families recount experiences in which staff members felt like an extended family, with caregivers who genuinely treat residents with respect, kindness, and personal attention. Specific names appear repeatedly in praise: a resident service director named Jonnathan, whose approachable demeanor and willingness to help are highlighted; and a med-tech named Christine, lauded for patient and capable care. In these accounts, staff are described as attentive, friendly, and capable of making residents feel seen and valued. The sense of a supportive, caring community is often linked to the staff's ability to establish trust and build relationships over time.

Additionally, there are several notes that point to a vibrant and proactive engagement with residents beyond the standard care routines. Some reviewers mention educational guests, engaging activities, and a welcoming environment that feels more akin to a well-run home than a typical care facility. The facility is described by one reviewer as clean and secure, with a front desk that is courteous and professional, and with an overall atmosphere that feels inviting and accommodating. The presence of staff who go "the extra mile" to ensure comfortable, engaging experiences for residents and visitors stands out as a recurring positive thread.

What becomes clear from the collection of stories is that Aqua Ridge can deliver highly meaningful, compassionate care in some contexts, while in others it struggles with core operations like cleanliness, consistent care standards, and open communication about problems. Families weighing this community as a potential home for someone with memory issues or other needs would be wise to gather perspective from multiple sources, visit at different times of day and on different days of the week, and ask direct questions about housekeeping practices, response times, staff training, nutrition options, and how management handles complaints. The spectrum of experiences suggests that the quality of life for residents at Aqua Ridge may depend as much on day-to-day staffing dynamics and leadership responsiveness as on the stated mission or visible amenities of the facility.

In the end, Aqua Ridge seems to be a place that carries both the warmth of people who care deeply and the frustration of systems that sometimes fall short. For families seeking care for loved ones, the message is clear: value thoughtful, person-centered care and visible compassion, but also verify ongoing cleanliness, safety, and accountability. If you're considering this community, use the well-known strengths - genuine staff kindness, a welcoming environment, and professional leadership - as a baseline while carefully probing for evidence of consistent standards, responsive management, and transparent communication about any concerns that arise.

Located in the city of Montclair, California, this area offers a variety of amenities and services that cater to seniors looking for a convenient and comfortable lifestyle. With theaters like AMC DINE-IN Montclair Place 12 and Harkins Theatres Chino Hills 18 nearby, residents can enjoy entertainment options close to home. Numerous dining options such as Lazy Dog Restaurant & Bar, Bardot, and Titan Burgers Chino provide a range of culinary experiences. For healthcare needs, there are several pharmacies, physicians' offices like Chapparal Medical Group and Womens View Medical Group, as well as hospitals like Pomona Valley Hospital Medical Center within a short distance. Places of worship including Charisma Life Church and First Presbyterian Church Upland offer spiritual support. Additionally, parks like Citrus Park and Pantera Park provide opportunities for leisurely walks or outdoor activities. Overall, this community in Montclair provides a mix of entertainment, dining, healthcare services, and recreational options suitable for senior living.

Theaters

• AMC DINE-IN Montclair Place 12 (0.3 miles)
• Harkins Theatres Chino Hills 18 (5.5 miles)

Restaurants

• Lazy Dog Restaurant & Bar (0.6 miles)
• McDonald's (0.7 miles)
• Bardot (1.2 miles)
• The Hat (1.4 miles)
• McDonald's (1.8 miles)
• Old Stump Brewing Co. (3.2 miles)
• Titan Burgers Chino (3.7 miles)

Transportation

• Montclair Metrolink Station (0.7 miles)
• Pomona Station (3.1 miles)
• Ontario International Airport - Terminal 2 (6.1 miles)
• Baggage Claim T2 (6.1 miles)
• Ontario International Airport (ONT) (6.6 miles)
• Ontario Int'L-Terminal 4 (6.7 miles)
• Baggage Claim T4 (6.7 miles)

Pharmacies

• CVS Pharmacy (1.7 miles)
• Rite Aid (1.9 miles)
• Walgreens (2.3 miles)
• CVS Pharmacy (2.6 miles)
• CVS Pharmacy (2.7 miles)
• Walgreens (2.9 miles)
• CVS Pharmacy (3.1 miles)

Parks

• Citrus Park (2.1 miles)
• Ruben S Ayala Park (5 miles)
• Frank G. Bonelli Regional Park (6.6 miles)
• Chino Hills Community Park (6.8 miles)
• Pantera Park (7.2 miles)

Physicians

• Heavenly 3D 4D Ultrasounds (2.1 miles)
• Tarick Smaili, MD (2.5 miles)
• The Robert & Beverly Lewis Family Cancer Care Center (2.6 miles)
• Inland Neurosurgery Institute (2.7 miles)
• Chapparal Medical Group (2.8 miles)
• Baby Bump Studios (3 miles)
• Womens View Medical Group (3 miles)

Places of Worship

• Charisma Life Church (2.6 miles)
• First Presbyterian Church Upland (3.1 miles)
• St Anthony's Catholic Church (4.4 miles)
• Crosspoint Church (6.6 miles)
• BAPS Shri Swaminarayan Mandir (7.5 miles)

Hospitals

• Pomona Valley Hospital Medical Center (3 miles)
• San Antonio Community Hospital Maternity Information Services (3.8 miles)
• San Antonio Medical Center (3.9 miles)
• Casa Bonita (5.8 miles)

Cafes

• Starbucks (3.2 miles)
• Starbucks (5.3 miles)
• Omomo Tea Shoppe (5.7 miles)
• Panera Bread (6.1 miles)
• Starbucks (6.4 miles)
• Starbucks (6.4 miles)
• Panera Bread (7.3 miles)