Comfort Keepers

Pros

• The multiple caregivers from Comfort Keepers were all friendly, caring, and flexible with their time, making them a useful home care service for the family.
• The caregiver from another agency was wonderful in accommodating the needs of the reviewer's mom.
• The manager at Comfort Keepers was loved by the reviewer, which influenced their decision to choose this agency.
• The initial care level provided by Comfort Keepers exceeded expectations.
• The medic alert system installed by Comfort Keepers proved to be valuable and still remains in use.

Cons

• The customer was not happy with the home care service provider as they kept sending different caregivers every day, causing inconsistency and frustration.
• There was a lack of coordination and organization within the caregiving agency, leading to a dysfunctional experience for the customer.
• The customer had difficulties in establishing a suitable schedule with the agency due to their minimum hourly requirement, which did not align with their needs for shorter but frequent visits.
• Some of the caregivers provided by the agency were not willing to work for fewer hours, creating further inconvenience for the customer.
• Despite a decrease in care needs, the price charged by the agency remained unchanged, raising concerns about fairness and transparency.
• While there was appreciation for a specific caregiver's excellent service, overall communication and accessibility with the agency were vague and uncertain for the customer.

Review

Finding the right home care service can be a challenging task, as evidenced by these mixed reviews of two popular providers - Senior Helpers and Comfort Keepers. The first reviewer expressed frustration with Senior Helpers, highlighting their dissatisfaction with the constant turnover of caregivers. In just one week, they had three different individuals attending to their needs, leading to feelings of inconsistency and disarray. This lack of stability and reliability left them dissatisfied with the service overall.

In contrast, the second reviewer had a positive experience with Comfort Keepers. They praised the company for providing multiple caregivers who were friendly, caring, and flexible in terms of scheduling. This flexibility was particularly important to them as they needed fewer hours but more frequent visits for their loved one. The reviewer felt that Comfort Keepers successfully fulfilled their family's home care needs by offering personable and accommodating caregivers.

For the third individual, their experience with home care services was described as interesting but slightly awkward. While they greatly appreciated their caregiver from Senior Helpers for her wonderful assistance and effort in meeting their mother's needs, they encountered challenges when trying to establish a suitable schedule due to the company's minimum requirement of three hours per visit. Despite having found a caregiver they liked, there seemed to be difficulties in communication and coordination within the organization.

Ultimately, this individual chose Comfort Keepers due to their positive impression of the manager. However, some caregivers at Comfort Keepers were unwilling to work for shorter durations than what they preferred (four or eight hours), which ultimately did not align with the family's requirements. Additionally, a concern was raised regarding pricing - although initially matching increased care needs with higher costs was agreed upon, reverting back to the original level of care did not result in a corresponding reduction in fees. Nevertheless, it was noted that Comfort Keepers provided a medic alert system that proved beneficial even after discontinuing services.

In summary, these reviews shed light on both positive aspects and areas for improvement within the home care services provided by Senior Helpers and Comfort Keepers. While one reviewer faced challenges with caregiver consistency and communication through Senior Helpers, another found satisfaction in the friendly and flexible caregivers from Comfort Keepers. The decision ultimately lies with individuals and their specific needs, as they weigh factors such as caregiver turnover, scheduling preferences, and pricing structures when choosing a home care service.

This part of Mission Viejo, California offers a convenient and diverse range of amenities for seniors looking to settle in the area. With multiple cafes, pharmacies, restaurants, physicians, hospitals, parks, places of worship, theaters, and transportation options available within a few miles radius, residents have easy access to essential services and recreational activities. The presence of Saddleback Medical Group and other medical facilities ensures quality healthcare services are available nearby. Additionally, the variety of parks and theaters provide opportunities for leisurely outings and entertainment. The proximity to Amtrak and Metrolink Irvine Station also offers convenient transportation options for seniors looking to explore the surrounding areas or visit neighboring cities.

Cafes

• Kona Loa Coffe (0.3 miles)
• The Alley (4.6 miles)
• Starbucks (4.7 miles)
• Starbucks (4.9 miles)
• Starbucks (5.7 miles)

Pharmacies

• CVS Pharmacy (1 miles)
• CVS Pharmacy (1.7 miles)
• CVS Pharmacy (1.9 miles)
• Walgreens (2 miles)
• CVS Pharmacy (2.1 miles)
• CVS Pharmacy (2.3 miles)
• CVS Pharmacy (2.8 miles)

Restaurants

• Natraj Cuisine of India (1.6 miles)
• The Village Hookah Lounge (1.8 miles)
• Raising Cane's Chicken Fingers (1.9 miles)
• In-N-Out Burger (1.9 miles)
• Farmer Boys (2 miles)
• Chick-Fil-A (2 miles)
• McDonald's (2.9 miles)

Physicians

• Saddleback Medical Group (2.1 miles)
• Mission Pain & Spine (2.6 miles)
• South County Orthopedic Specialists (3.2 miles)
• Advanced Eye Medical Group (3.8 miles)
• Community Orthopedic Medical Group (3.8 miles)
• Leon Joseph Baginski (3.9 miles)
• Mission Hospital Mission Viejo (4 miles)

Hospitals

• Palm Terrace (2.2 miles)
• South Coast Medical Center For New Medecine (3.3 miles)
• Head & Neck Associates Of Oc (3.9 miles)
• CHOC Children's at Mission Hospital (4 miles)
• Kaiser Permanente Hospital (6.3 miles)

Parks

• Vintage Park (2.6 miles)
• Sheep Hills Park (2.8 miles)
• Lake Forest Sports Park (3.6 miles)
• Cabot Park (3.6 miles)
• Baker Ranch Community Park (3.9 miles)
• Laguna Niguel Regional Park (4.9 miles)
• Founders Park (5.1 miles)

Places of Worship

• Saddleback Church (3.5 miles)
• Harvest Community Church of Irvine (3.6 miles)
• Corpus Christi Catholic Church (4.7 miles)

Theaters

• Regal Foothill Towne Center (4 miles)
• Regal Edwards Aliso Viejo & IMAX (4.1 miles)
• Regal Irvine Spectrum Screenx, 4Dx, Imax, RPX & Vip (4.6 miles)

Transportation

• Amtrak and Metrolink Irvine Station (4.3 miles)