Angels Home Care Providers

Pros

• The staff and clients are very friendly.
• The family cannot rate Visiting Angels highly enough for their services.
• The caregivers and office staff are incredibly warm, patient, and supportive.
• Visiting Angels and Genevieve are absolutely amazing and provide excellent help for elderly grandparents.
• Visiting Angels is always there to provide answers and support.

Cons

• They never inform customers when a payment method fails and instead wait for payment issues to be discovered on invoices.
• They wait until 9 PM to issue invoices and provide no clear notice of outstanding charges.
• They sometimes charge for mileage and other times do not, leading to inconsistent billing.
• They claim there is no contract, yet require two weeks' notice to have them come out, seemingly to extract more money.
• They would not recommend the company.
• They sent an invoice for $307 with no prior communication about any additional charges.

Review

Across several families' experiences, Visiting Angels emerges as a care option defined by warmth and approachability. One account highlights the culture itself: a very friendly atmosphere among both the staff and the clients, with a sense of belonging that made the writer feel good about being part of the team. That sentiment - friendly interactions, personal connections, and a welcoming workplace - was repeatedly echoed as a foundation for the care process and the everyday interactions that come with helping seniors.

In a repeated demonstration of trust and gratitude, another family describes returning to Visiting Angels after already relying on them in the past. In this case, the care journey began with the writer's father's mother, who had Alzheimer's disease, and continued with the maternal grandmother who is in hospice care. They emphasize that the caregivers and the office staff were incredibly warm, patient, and supportive throughout the whole process. The family notes that they would not have been able to manage without this help, underscoring how integral consistent, compassionate care can be when navigating advanced age and serious health conditions. The overall message is one of strong endorsement: the service is highly recommended for anyone needing assistance for elderly loved ones.

However, not every experience was without complication. A contrasting voice details significant frustrations with the business side of care: the lack of proactive communication about payment problems, the timing of invoices, and questions about charges. According to this reviewer, no one contacted them to explain that a card had failed and to offer alternatives, and invoices were issued late, sometimes arriving after the fact. They describe receiving an invoice for a substantial amount with little or no prior notice or explanation about what was owed beyond what appeared on the bill. The reviewer also alleges inconsistencies with mileage charges and a lack of a formal contract, along with a policy requiring two weeks' notice to have caregivers come out - an arrangement they interpret as financially motivated rather than strictly service-based. The overall tone here is critical and somber, with a sense that the administrative side of the company failed to meet expectations and created unnecessary stress.

Against that backdrop of administrative concerns, another tribute to the company and a named individual offers a contrasting, glowing appraisal. Visiting Angels and a person named Genevieve are described as "absolutely amazing," with praise for their ability to support grandparents and to provide clear answers to questions. The writer emphasizes that they could not have asked for a better company to help with their grandparents and expresses heartfelt thanks for everything done. This perspective reinforces the view that dedicated, responsive support from both the team and specific frontline staff can make a meaningful difference in family caregiving, especially when it involves complex care needs and ongoing communication.

Together, these voices sketch a comprehensive picture of what Visiting Angels brings to families facing elder care. The strongest elements highlighted are the warmth of the caregivers and the steady presence of the office staff, which together cultivate trust, reduce anxiety, and enable families to feel supported during challenging health journeys. The care stories repeatedly note the meaningful impact of the team's patience, attentiveness, and readiness to answer questions - qualities that can help families navigate everything from day-to-day caregiving duties to more intense health scenarios like Alzheimer's and hospice.

Yet the collection also serves as a reminder that experiences with elder-care services can vary, sometimes sharply, depending on how well the administrative processes run. The negative account underscores how billing communications, contract clarity, and billing practices can undermine otherwise positive care experiences. It highlights the real toll of late invoices, unclear charges, and policies that feel extractive rather than supportive. The tension between the high praise for personal interactions and the criticisms of billing and procedural transparency suggests that the service's impact hinges not only on compassionate caregiving but also on consistent, transparent administration.

In the end, Visiting Angels appears to offer a powerful combination of compassionate, patient-centered care and supportive office staff that can transform the experience of caring for elderly loved ones. For many families, the presence of devoted caregivers and approachable professionals provides essential relief, reassurance, and practical help at a time when every day can present new challenges. The strongest endorsements come from those who felt they were truly listened to, had questions answered promptly, and could rely on consistent support as they navigated Alzheimer's care or hospice transitions. At the same time, the dissenting voice reminds prospective clients that clear communication about billing, contracts, and service terms is equally critical to maintaining trust and ensuring a smooth caregiving journey.

This part of Long Beach, California offers a convenient and diverse range of amenities for seniors looking to settle down in the area. There are multiple pharmacies nearby such as Rite Aid and CVS Pharmacy, ensuring easy access to medications and healthcare needs. In terms of dining options, popular chains like McDonald's and Starbucks are within close proximity, as well as more upscale choices like Yard House and Ballast Point Long Beach. For outdoor recreation, there are several parks including Rainbow Lagoon Park and Shoreline Aquatic Park, providing opportunities for leisurely walks or picnics. Additionally, transportation options like the Metro station and Long Beach Airport offer convenience for traveling around the city or further afield. For medical care, hospitals such as the VA Long Beach Healthcare System and Kaiser Permanente Hospital are within a reasonable distance, along with various physician offices for regular check-ups. Places of worship such as Saint Hedwig Catholic Church cater to residents' spiritual needs, while entertainment venues like AMC Rolling Hills 2 and Harkins Theatres Cerritos 16 offer cultural experiences for seniors looking to enjoy movies or live performances in their leisure time.

Pharmacies

• Rite Aid (0.3 miles)
• CVS Pharmacy (0.4 miles)
• Rite Aid (1.7 miles)
• CVS Pharmacy (1.8 miles)
• Walgreens (1.8 miles)
• Walgreens (2.3 miles)
• CVS Pharmacy (3 miles)

Restaurants

• McDonald's (0.4 miles)
• Hooters (1 miles)
• Yard House (1.2 miles)
• Falcon (1.4 miles)
• In-N-Out Burger (2.4 miles)
• In-N-Out Burger (4.9 miles)
• Ballast Point Long Beach (5 miles)

Cafes

• Starbucks (0.5 miles)
• Starbucks (4 miles)
• Starbucks (6.6 miles)
• Sidecar Doughnuts & Coffee (7.9 miles)
• Bopomofo Cafe (8.2 miles)
• Lees Sandwiches - Gard (9 miles)
• Starbucks (10 miles)

Parks

• Rainbow Lagoon Park (1.1 miles)
• Shoreline Aquatic Park (1.2 miles)
• Bixby Park (1.7 miles)
• Bluff Park (2.6 miles)
• Rossmoor Park (6.9 miles)
• Sur La Brea Park (7.2 miles)
• Charles H. Wilson Park (8.2 miles)

Transportation

• Metro - Willow Street Station (2 miles)
• Port Of Long Beach (2.9 miles)
• Komar Aviation Group (3.3 miles)
• Long Beach Airport (LGB) (3.9 miles)

Hospitals

• VA Long Beach Healthcare System (4.3 miles)
• Martin Luther King Jr / Drew Medical Center (10.4 miles)
• Kaiser Permanente Hospital (10.4 miles)

Physicians

• Monica B Espiritu M.D. | Kaiser Permanente (5.8 miles)
• Harbor Ucla Medical Center - David Durkovich Do (6.8 miles)
• Paramount Physicians (7.6 miles)
• Dostzada, Ghulam Dr - Los Alamitos Cardiovascular (9 miles)
• Lighthouse Pediatrics (9.9 miles)
• Paulson Theresa A Palos Verdes Dermatology Rolling Hills Estates (10 miles)

Places of Worship

• Saint Hedwig Catholic Church (7.1 miles)
• Cottonwood Church (8.3 miles)

Theaters

• AMC Rolling Hills 2 (7.8 miles)
• Harkins Theatres Cerritos 16 (8.1 miles)
• AMC Del Amo 18 (9.6 miles)