Villa Serena Healthcare Center
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723 East 9Th Street, Long Beach, CA 90813
For more information about senior living options: (844) 490-3973
The staff are super friendly, kind, and compassionate. Michelle, Tim, and Alec put families at ease during admission. The facility is described as a Godsent. The patient regained strength, health, and mobility after discharge. The facility is highly recommended and rated five stars. The staff demonstrate great teamwork and mutual respect. The maintenance person fixes things with a smile and clearly loves the job. The DSD is very sweet and takes time to help staff. The housekeeper is always smiling and does their job well. The staff are always willing to help and provide great care. The facility offers many activities and a very nice environment. The place feels like home and delivers excellent care.
The facility has very bad communication skills, and some CNAs are lazy and sloppy. When staff were called about the mom, there was no answer at all. They stole the mom's clothes and did nothing about it. Staff claimed they didn't know what happened to bruising and skin tears, which the reviewer says is untrue. They lost the mom's glasses twice and refuse to pay for them. They are playing phone tag with the social worker Michelle. The DON is described as super rude, and the RN sits all shift with no real maintenance. It is a very small nursing home with no real maintenance. The reviewer notes residents had very poor hygiene.Villa Serena appears to be a place that inspires very mixed feelings among families and residents. On one hand, there are glowing stories of warmth, attention, and a sense of being cared for like family; on the other hand, there are sharp criticisms about communication gaps, alleged mismanagement, and troubling incidents that left some people upset and uncertain about the level of accountability. The thread that runs through the praise is the sense that many staff members genuinely care and go the extra mile, while the threads of concern point to ongoing frustrations with administration, maintenance, and certain day-to-day operations.
Several reviews highlight a culture of compassion and personal attention from frontline staff. The entrance into Villa Serena is described by families as smooth and reassuring when they meet certain staff members who guide them through the process. In particular, social worker Michelle, along with Tim and Alec, is repeatedly credited with putting families at ease during admission, explaining health assessments, orders, diet preferences, activities, and discharge planning. One reviewer called the team "super friendly, kind, and compassionate," and another called the facility a "Godsent," noting that the admissions conversation and ongoing planning helped ease their concerns. The appreciation extends to the care team once residents are there, with multiple mentions of staff working well together, showing mutual respect, and delivering care with a high level of dedication. The sense of trust and confidence is reinforced by praise for the discharge planning that helped a relative regain mobility after an injury, and by gratitude for a physician referral that connected a family with Villa Serena.
Beyond the nursing staff, several reviewers praise individual roles and the overall atmosphere. The maintenance team is remembered fondly by one caller who described a maintenance man who is always working, fixed things with a smile, and genuinely loves his job. The DSD (a supervisory role) is singled out as "very sweet," someone who takes time to help staff, and the housekeeper is consistently noted for coming to work with a smile. Across multiple comments, the environment is described as friendly and active, with staff who know residents well and strive to tailor activities to their preferences. One reviewer emphasized that the staff's teamwork and mutual respect are evident, and another summed up the sentiment by saying the place feels like home, with a strong emphasis on caring for residents with disabilities and keeping them engaged.
Nevertheless, the experience at Villa Serena is not uniformly positive in every account. A number of reviewers voice concerns about communication gaps and responsiveness. One account describes a facility where there was "very bad communication skills" and notes that when calls were placed for their mom, there was often no answer. There are mentions of the social worker Michelle in particular being involved in some back-and-forth that felt like "phone tag," contributing to frustration for families trying to stay informed. In addition to communication challenges, there are explicit complaints about the behavior and reliability of certain staff members. One reviewer labeled the DON as "super rude," and another noted frustration with an RN whose shift seemed to be lacking attentiveness, juxtaposed with criticisms about the facility's small size and limited maintenance capacity, especially after the heightened demands and financial pressures of the Covid era. The critique paints a picture of a facility that is doing many things right in spirit but struggles with consistency in leadership and upkeep.
Allegations of more troubling incidents appear in some reviews as well. A number of families describe losses and damages tied to the resident's belongings, including clothes that went missing and glasses that were lost twice. The sense of disappointment grows when the same reviewers report that the facility was reluctant to pay for replacements or to take responsibility for the losses, leaving families feeling let down at a time of vulnerability and need. The same reviews mention ongoing attempts to coordinate with the social worker as part of addressing these issues, underscoring a perception that the system can be slow or opaque at times. Taken together, these anecdotes illustrate a broader concern about accountability and prompt resolution when problems arise.
Despite the criticisms, the stories of positive impact are powerful and persistent. Several reviewers speak to the genuine care from staff, the welcoming and home-like atmosphere, and the meaningful activities that help residents stay engaged. They emphasize that the staff you encounter - whether it's the maintenance man who greets you with a smile, the DSD who takes time to help, or the housekeeper who carries themselves with warmth - are making a real difference in daily life. The consistently high praise for how well staff know residents and respond to their individual needs stands out as a bright contrast to the more negative notes about communication and administrative issues. For families weighing Villa Serena, these narratives offer a compelling picture of a place that can be a true source of support and comfort when the care team is aligned, responsive, and genuinely invested in each resident's well-being.
In the end, the experiences shared about Villa Serena reveal a facility with a strong core of compassionate, capable caregivers and a culture that treats residents with dignity and respect. Yet they also reveal important gaps - particularly in communication, accountability, and the handling of property losses - that appear to affect some families' confidence and peace of mind. For anyone considering this community, the takeaway is to look beyond general impressions and seek out current, direct conversations with the staff, including the social worker team, the nursing leadership, and maintenance, to understand how they handle day-to-day responsiveness, how they address incidents promptly, and what safeguards are in place to protect residents' belongings. It's clear that Villa Serena can be a welcoming, supportive home for many residents, but the experiences people have there can vary substantially depending on staff availability, leadership responsiveness, and the level of ongoing communication with families.
52 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Long Beach (Daugherty) (3 miles away) Los Angeles International (17 miles away) John Wayne Orange Co (19 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Villa Serena Healthcare Center in Long Beach, CA is a vibrant assisted living community offering a wide range of amenities and care services to ensure the comfort and well-being of its residents.
Residents can enjoy the convenience of an on-site beauty salon, cable or satellite TV in their fully furnished accommodations, and access to a computer center for their technological needs. The dining room offers restaurant-style dining with nutritious meals prepared and served by the staff, who can also cater to special dietary restrictions.
For entertainment and socializing, there is a gaming room, small library, and scheduled daily activities organized by resident concierge services. Fitness enthusiasts can make use of the fitness room or participate in fitness programs designed for seniors. Outdoor space and gardens provide opportunities for relaxation and enjoying nature.
The community emphasizes resident independence while providing assistance with activities of daily living such as bathing, dressing, transfers, medication management, and assistance with diabetes diet. Mental wellness programs are available to support residents' emotional well-being.
Transportation arrangement services ensure that residents have easy access to nearby amenities such as cafes, parks, pharmacies, restaurants, transportation options, and hospitals. Community-operated transportation is provided along with transportation arrangements for non-medical purposes and doctor's appointments.
With its comprehensive amenities and care services, Villa Serena Healthcare Center offers a supportive environment where seniors can maintain an active lifestyle while receiving the personalized assistance they need.
Villa Serena Healthcare Center is located at 723 East 9Th Street, Long Beach, CA 90813 in Los Angeles County, California
Villa Serena Healthcare Center on seniors.fyi includes 4 photos including images showing architecture, interior, building, wall art, therapy room, exercise equipment, physical therapy, exterior, and more.
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