Loma Leisure Home II

Pros

• The staff are welcoming and helpful.
• Residents are cared for and happy.
• The food is great and the activities are wonderful.
• The building is newer.
• The facility is located next to the VA and Loma Linda Hospital.
• The staff are friendly, professional, and attentive.
• The facility is clean, organized, and safe.
• Residents feel like family and the community is supportive.
• The staff go above and beyond to ensure residents feel comfortable and well cared for.
• The staff have big hearts and genuinely care for the residents.

Cons

• The reviewer stated that the staff were very rude to them, did not work with them to find adequate care, and seemed more interested in making money than helping; they said they would avoid the place.
• The reviewer described management as very heavy-handed, lacking compassion and respect.
• The reviewer alleged that billing had been padded after charging the community twice.
• The reviewer indicated they had to remove their friend from the facility and would not recommend it (would give 0 stars).
• A reviewer described the staff as horrible.

Review

Loma Linda Assisted Living and Memory Care has become a widely spoken-about place among families seeking a welcoming, attentive environment for their loved ones. Across multiple accounts, the community is repeatedly described as a place where staff greet residents and visitors with warmth, energy, and a genuine willingness to help. Many reviewers highlight the newer building and its convenient location, noting that being near the VA and Loma Linda Hospital is a definite plus. The overarching sentiment is that this is a community where residents feel seen, cared for, and part of a friendly, supportive network.

Several families emphasize how smooth and reassuring the intake and ongoing care process feels. One visitor recounted how quickly the staff responded to her mother's needs, with a professional, reassuring contact who could meet every requirement and facilitate a seamless admission. The gratitude for such assistance is clear: a sense of ease and comfort that comes from knowing a loved one is entering capable hands. Phrases like "very friendly and super welcoming" and appreciation for staff who "make the process easy" recur, underscoring the trust families place in the team during what can be a stressful transition.

The atmosphere inside LLAL is consistently described as organized, clean, and patient-centered. Reviewers repeatedly note that staff are not only professional but also treat residents "like family," answering questions promptly and staying engaged with residents' well-being. Testimonies about compassionate, attentive care abound, with families saying their loved ones thrive in a safe, clean, and welcoming environment. Several quotes celebrate the sense of community, the warmth of interactions, and the belief that residents are treated with dignity, kindness, and respect each day.

A recurrent thread in the feedback is the feeling that residents here are part of a caring family. One reviewer captured this sentiment by describing LLAL as a place where "the residents are family" and where life's precious moments are honored. Another family member shared how their father seems well-cared-for - clean, well-fed, and consistently treated with kindness and respect - providing daily reassurance to relatives who live farther away. Across the board, the staff are praised for going above and beyond to ensure comfort and security, reinforcing the sense that this is more than just a facility; it's a community that supports both residents and their families.

Yet, as with any senior care setting, there are varied experiences. One family's visit left them with the impression that some interactions could be challenging, describing rude behavior toward a relative and a perception that the staff were more focused on billing than on finding appropriate care options. This reviewer says they ultimately found a different place that better met their needs, even warning others to "avoid this place like the plague." Another account mentions management as being "heavy handed, lacking compassion and respect," with concerns about billing practices - specifically, a claim of being padded after charges were already assessed. These voices remind readers that, while many experiences are deeply positive, there are instances where expectations and outcomes diverge.

There are also shorter, mixed notes that contribute to the broader picture. Some visitors found the facility to be "very clean" and the staff "very nice," while others expressed frustration or disappointment with the staff quality they encountered. A few reviewers simply described positive personal impressions from visits or conversations with staff, and one comment acknowledged noticeable differences in staff quality and approach across moments and interactions. Together, these brief remarks illustrate that, as with any care community, experiences can vary by individual staff members, shifts, and specific situations.

In summary, the community surrounding Loma Linda Assisted Living and Memory Care is widely praised for its welcoming atmosphere, compassionate care, and family-like culture. Families frequently cite clean facilities, organized operations, and staff who treat residents with respect and kindness. The proximity to the VA and Loma Linda Hospital is repeatedly remembered as a practical benefit that supports families. At the same time, a few reviewers caution prospective residents and their families about inconsistent experiences, billing concerns, and moments when management philosophy might not align with every family's expectations. For those weighing options, the consensus suggests visiting, meeting multiple staff members, and observing interactions firsthand to determine if LLAL aligns with a family's values and care needs.

This part of Loma Linda, California, is a bustling hub with easy access to healthcare facilities such as Loma Linda University Physician Referral and Jerry L Pettis Memorial Hospital, making it an ideal location for seniors who prioritize medical care. Additionally, there are various places of worship nearby like Crosswalk Church and Azure Hills Seventh-Day Adventist Church for spiritual fulfillment. For leisure activities, residents can enjoy dining at Najwa's Mediterranean Cuisine or catching a movie at Mountain Grove 16 theater. The proximity to pharmacies like Rite Aid and Walmart Pharmacy ensures convenient access to medication while the presence of cafes like Starbucks and Stell Coffee & Tea Company offers opportunities for socializing. Overall, this neighborhood provides a well-rounded living experience with amenities catering to the needs and interests of senior residents.

Physicians

• Loma Linda University Physician Referral (0.3 miles)
• Loma Linda University Children's Hospital (0.4 miles)
• Loma Linda University Family Medical Group (0.5 miles)
• Pacific Eye Institute ( Formerly Inland Eye Institute) (2.1 miles)
• Loma Linda University Heart & Surgical Hospital (2.2 miles)
• California Orbital Consultants (2.5 miles)
• Macias Eye Medical Centers (2.8 miles)

Places of Worship

• National Association of Seventh Day Adventist Dentists (0.6 miles)
• Crosswalk Church (1.7 miles)
• Azure Hills Seventh-Day Adventist Church (3.1 miles)
• Packinghouse Church (3.4 miles)
• The River Christian Reformed Church (5.2 miles)
• The Labyrinth At Memorial Chapel. University Of Redlands (5.5 miles)
• The Refuge Bible Fellowship (6.1 miles)

Hospitals

• Jerry L Pettis Memorial (0.6 miles)
• Loma Linda Ambulatory Care Center (1.7 miles)
• Mountain View Surgery Center (1.9 miles)
• San Bernardino Medical Group (6 miles)
• Vantage Oncology (6.3 miles)

Pharmacies

• Rite Aid (0.9 miles)
• Walmart Pharmacy (0.9 miles)
• Mountain View Pharmaceuticals (1 miles)
• Rite Aid (2 miles)
• Caremark Rx (2.1 miles)
• Ascend Pharmaceuticals (2.7 miles)
• CVS Pharmacy (3.2 miles)

Restaurants

• Najwa's Mediterranean Cuisine (1.3 miles)
• BJ's Restaurant & Brewhouse (1.4 miles)
• Poke Bar (1.5 miles)
• A Dong Vietnamese Cuisine (1.5 miles)
• In-N-Out Burger (1.5 miles)
• McDonald's (1.9 miles)
• Escape Craft Brewery (2.6 miles)

Parks

• Leonard Bailey Park (1.6 miles)
• Brookside Park (2.8 miles)

Cafes

• Starbucks (1.7 miles)
• Stell Coffee & Tea Company (2.9 miles)
• Starbucks (3.3 miles)
• Starbucks (4.5 miles)
• The Coffee Bean and Tea Leaf (4.5 miles)
• Starbucks (4.5 miles)
• Viva La Boba (4.7 miles)

Theaters

• Mountain Grove 16 (3.6 miles)
• Studio Movie Grill (4.3 miles)
• Regal San Bernardino & RPX (4.8 miles)

Transportation

• The Colton Diamonds (4.3 miles)
• San Bernardino Transit Center (4.4 miles)