11400 Poplar Street, Loma Linda, CA 92354
For more information about senior living options: (844) 490-3973
The facility was clean and well-maintained. The owner demonstrated a high level of knowledge about caregiving. The facility had the ability to effectively manage the father's diabetes through diet during his stay. The staff's presence contributed to a supportive environment, despite communication challenges.
The staff at Excelcare displayed a lack of knowledge regarding caregiving. Many staff members were unable to communicate effectively in English. The care provided was unskilled, leading to serious oversights in patient care. The father was found not taken care of, with his oxygen off and no food provided. There were issues with overmedication, indicating inadequate monitoring. Despite the facility being clean, the overall experience was unsatisfactory given the cost. Communication problems among the staff hindered proper care, despite the owner's apparent knowledge.In today’s healthcare landscape, finding a reliable and compassionate caregiving service is of paramount importance, especially for those with complex medical needs. However, not all facilities provide the level of care that families hope for. A recent experience with Excelcare has left a family deeply dissatisfied and concerned about the quality of care their loved one received during a three-week stay. The challenges they faced highlight significant issues within the facility, particularly regarding staff competency and communication.
One of the most alarming aspects of this family's experience was the apparent lack of fundamental caregiving skills among the staff. Describing them as “unskilled,” the family felt that many employees were not equipped to handle basic caregiving tasks effectively. This sentiment was compounded by reports that half of the staff did not speak English, creating barriers to effective communication not only among caregivers but also between caregivers and patients. For families entrusting their loved ones’ care to such facilities, language barriers can exacerbate an already vulnerable situation, leading to feelings of helplessness and frustration.
The family recounted several specific incidents that painted a troubling picture of neglect within Excelcare. Their father, who required careful monitoring due to his medical condition as a diabetic patient, was found in an alarming state: his oxygen supply was off, he had not been fed adequately, and he appeared to be overmedicated. Such negligence raises serious concerns about patient safety and adherence to essential health protocols in place for managing chronic conditions like diabetes. These failures are particularly concerning given the nature of his needs; effective management would typically include dietary controls and regular monitoring which seem sadly lacking in this instance.
Despite these issues with frontline staff, there was a silver lining in their experience; they noted that the owner of Excelcare seemed knowledgeable and proficient in her understanding of caregiving standards. This disparity between ownership awareness and staff capabilities highlights a systemic issue within the facility—while leadership may recognize what quality care entails, it appears there is insufficient training or oversight for day-to-day operations carried out by aides or nurses. This disconnection can lead to situations where patients do not receive appropriate attention or care despite having competent administrative guidance.
Another significant aspect voiced by this family was their disappointment concerning value for money spent on services at Excelcare. For what they paid—a rate indicative of higher-quality care—they felt let down by both service delivery and overall satisfaction levels. When families invest in specialized care environments like assisted living facilities or nursing homes, they do so with an expectation that their loved ones will receive individualized attention tailored to their medical needs as well as general wellbeing considerations such as diet and social interaction.
In conclusion, this family's experience underscores critical deficiencies at Excelcare that contributed significantly to their dissatisfaction: untrained staff members incapable of performing essential caregiving duties effectively combined with language barriers which further complicated patient care dynamics made for a deeply concerning environment for vulnerable individuals requiring assistance. While some promising elements exist within ownership’s knowledge base about caring practices, these must translate into thorough training programs for staff if Excelcare hopes to earn trust from families seeking high-quality care options for their loved ones in need.
10 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Board and Care HomeBoard and care homes provide a smaller, more intimate setting for seniors who require assistance with daily tasks but do not need the level of care offered by a nursing home. They offer personalized care, meals, and social activities in a homelike environment, ensuring that seniors receive individualized attention and support in their golden years.
Respite CareRespite care provides temporary relief for caregivers, allowing them to recharge and attend to their own needs. It also gives seniors the opportunity to socialize, receive professional care, and experience a change of scenery, promoting overall well-being and reducing feelings of isolation.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Ontario International (20 miles away)
24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones. Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Excelcare in Loma Linda, CA is an exceptional assisted living community offering a wide range of care services and amenities to cater to the unique needs of each resident. We specialize in providing both board and care home options as well as respite care for those needing temporary assistance.
Our community boasts a spacious and inviting dining room where delicious meals are served according to individual dietary restrictions. Residents can enjoy the convenience of fully furnished accommodations and housekeeping services to ensure a comfortable and clean living environment.
Surrounded by a beautiful garden and outdoor space, residents have ample opportunities to relax, socialize, or engage in various scheduled daily activities. Our caring staff is always available to assist with activities of daily living such as bathing, dressing, and transfers. We coordinate closely with health care providers to ensure comprehensive care for our residents, including diabetes diet management, medication administration, and transportation arrangements for medical appointments.
With numerous nearby amenities, residents have easy access to essential services. There are many cafes, parks, pharmacies, physicians' offices, restaurants, transportation options, places of worship, theaters, and hospitals in close proximity.
At Excelcare in Loma Linda, we strive to provide personalized care in a warm and nurturing environment. Residents can feel at ease knowing they are receiving quality support while maintaining their independence and enjoying an engaging lifestyle.
Excelcare is located at 11400 Poplar Street, Loma Linda, CA 92354 in San Bernardino County, California
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