Excelcare

Pros

• The facility was clean and well-maintained.
• The owner demonstrated a high level of knowledge about caregiving.
• The facility had the ability to effectively manage the father's diabetes through diet during his stay.
• The staff's presence contributed to a supportive environment, despite communication challenges.

Cons

• The staff at Excelcare displayed a lack of knowledge regarding caregiving.
• Many staff members were unable to communicate effectively in English.
• The care provided was unskilled, leading to serious oversights in patient care.
• The father was found not taken care of, with his oxygen off and no food provided.
• There were issues with overmedication, indicating inadequate monitoring.
• Despite the facility being clean, the overall experience was unsatisfactory given the cost.
• Communication problems among the staff hindered proper care, despite the owner's apparent knowledge.

Review

In today’s healthcare landscape, finding a reliable and compassionate caregiving service is of paramount importance, especially for those with complex medical needs. However, not all facilities provide the level of care that families hope for. A recent experience with Excelcare has left a family deeply dissatisfied and concerned about the quality of care their loved one received during a three-week stay. The challenges they faced highlight significant issues within the facility, particularly regarding staff competency and communication.

One of the most alarming aspects of this family's experience was the apparent lack of fundamental caregiving skills among the staff. Describing them as “unskilled,” the family felt that many employees were not equipped to handle basic caregiving tasks effectively. This sentiment was compounded by reports that half of the staff did not speak English, creating barriers to effective communication not only among caregivers but also between caregivers and patients. For families entrusting their loved ones’ care to such facilities, language barriers can exacerbate an already vulnerable situation, leading to feelings of helplessness and frustration.

The family recounted several specific incidents that painted a troubling picture of neglect within Excelcare. Their father, who required careful monitoring due to his medical condition as a diabetic patient, was found in an alarming state: his oxygen supply was off, he had not been fed adequately, and he appeared to be overmedicated. Such negligence raises serious concerns about patient safety and adherence to essential health protocols in place for managing chronic conditions like diabetes. These failures are particularly concerning given the nature of his needs; effective management would typically include dietary controls and regular monitoring which seem sadly lacking in this instance.

Despite these issues with frontline staff, there was a silver lining in their experience; they noted that the owner of Excelcare seemed knowledgeable and proficient in her understanding of caregiving standards. This disparity between ownership awareness and staff capabilities highlights a systemic issue within the facility—while leadership may recognize what quality care entails, it appears there is insufficient training or oversight for day-to-day operations carried out by aides or nurses. This disconnection can lead to situations where patients do not receive appropriate attention or care despite having competent administrative guidance.

Another significant aspect voiced by this family was their disappointment concerning value for money spent on services at Excelcare. For what they paid—a rate indicative of higher-quality care—they felt let down by both service delivery and overall satisfaction levels. When families invest in specialized care environments like assisted living facilities or nursing homes, they do so with an expectation that their loved ones will receive individualized attention tailored to their medical needs as well as general wellbeing considerations such as diet and social interaction.

In conclusion, this family's experience underscores critical deficiencies at Excelcare that contributed significantly to their dissatisfaction: untrained staff members incapable of performing essential caregiving duties effectively combined with language barriers which further complicated patient care dynamics made for a deeply concerning environment for vulnerable individuals requiring assistance. While some promising elements exist within ownership’s knowledge base about caring practices, these must translate into thorough training programs for staff if Excelcare hopes to earn trust from families seeking high-quality care options for their loved ones in need.

Physicians

• Loma Linda University Family Medical Group (0.3 miles)
• Loma Linda University Physician Referral (0.4 miles)
• Loma Linda University Children's Hospital (0.5 miles)
• Loma Linda University Heart & Surgical Hospital (2 miles)
• Pacific Eye Institute ( Formerly Inland Eye Institute) (2.3 miles)
• California Orbital Consultants (2.3 miles)
• Farhad Ardeshirpour, MD - Facial Plastic Surgeon (2.6 miles)

Hospitals

• Jerry L Pettis Memorial (0.4 miles)
• Loma Linda Ambulatory Care Center (1.5 miles)
• Mountain View Surgery Center (1.6 miles)
• San Bernardino Medical Group (5.9 miles)
• Vantage Oncology (6.3 miles)

Places of Worship

• National Association of Seventh Day Adventist Dentists (0.6 miles)
• Crosswalk Church (1.5 miles)
• Packinghouse Church (3.2 miles)
• Azure Hills Seventh-Day Adventist Church (3.3 miles)
• The River Christian Reformed Church (5.1 miles)
• The Labyrinth At Memorial Chapel. University Of Redlands (5.3 miles)
• Trinity Church (6 miles)

Pharmacies

• Rite Aid (0.7 miles)
• Walmart Pharmacy (0.7 miles)
• Mountain View Pharmaceuticals (0.8 miles)
• Caremark Rx (1.9 miles)
• Rite Aid (2.1 miles)
• Ascend Pharmaceuticals (2.4 miles)
• CVS Pharmacy (3.1 miles)

Restaurants

• Najwa's Mediterranean Cuisine (1.2 miles)
• A Dong Vietnamese Cuisine (1.3 miles)
• BJ's Restaurant & Brewhouse (1.4 miles)
• In-N-Out Burger (1.4 miles)
• Poke Bar (1.4 miles)
• McDonald's (2 miles)
• Escape Craft Brewery (2.3 miles)

Parks

• Leonard Bailey Park (1.4 miles)
• Brookside Park (2.6 miles)

Cafes

• Starbucks (1.6 miles)
• Stell Coffee & Tea Company (2.7 miles)
• Starbucks (3.1 miles)
• Starbucks (4.3 miles)
• The Coffee Bean and Tea Leaf (4.3 miles)
• Starbucks (4.5 miles)
• Starbucks (4.6 miles)

Theaters

• Mountain Grove 16 (3.4 miles)
• Studio Movie Grill (4.1 miles)
• Regal San Bernardino & RPX (4.8 miles)

Transportation

• San Bernardino Transit Center (4.4 miles)
• The Colton Diamonds (4.4 miles)