TheKey of Laguna Hills, CA

Pros

• The agency exceeded expectations by providing pleasant and professional caregivers.
• The caregivers were always on time and completed all requested tasks.
• The agency came highly recommended and the staff members were professional and nice.
• They went above and beyond for the client, bending over backward to meet their needs.
• The caregivers were well trained and capable of providing necessary care.
• Despite terminating the contract, the agency was still recommended as an option for others.
• The caregivers provided light housekeeping, prepared meals, did laundry, and engaged with the client.
• The agency's temporary caregivers transported the client, changed her, bathed her, and engaged in conversation.

Cons

• The agency fell short in providing caregivers who could stimulate the patient's cognitive skills and engage in activities like playing cards.
• The reviewer had to terminate their contract with the agency due to their limited services beyond housekeeping and bathing assistance.
• Despite being highly recommended, the agency did not meet the reviewer's expectations for providing comprehensive care.
• The agency failed to fulfill the reviewer's requirement of having caregivers who could actively engage and interact with the patient.

Review

When it comes to finding the perfect agency to provide care for our loved ones, exceeding expectations is always a welcomed surprise. One individual shared their positive experience with an agency that not only met their needs but also went above and beyond. This particular agency assigned four different caregivers, all of whom were pleasant and professional individuals. Not only were they consistently punctual, but they also performed various household tasks such as light cleaning, laundry, meal preparation, and dishwashing. But their assistance didn't stop there - these caregivers also helped with personal care tasks like transferring the client from bed to chair, changing clothes, bathing, and engaging in conversations with them. Although their services were temporary, this reviewer highly recommends this agency to other families.

The decision to choose this specific agency was primarily influenced by its outstanding reputation. The staff members proved themselves to be competent professionals who provided exceptional service with a genuine sense of kindness. They eagerly accommodated both the reviewer's mother and themselves during their time together. Additionally, these caregivers demonstrated a high level of training and expertise in their field. However, despite their remarkable qualities, the reviewer eventually had to terminate their contract due to specific requirements not being met. They desired someone who could stimulate cognitive skills and engage in activities like playing cards with their mother. As a result, they realized that they were primarily paying for housekeeping and personal care services rather than the additional cognitive stimulation they sought.

Nevertheless, even though the reviewer's expectations weren't entirely fulfilled in terms of cognitive stimulation for their loved one, they still recommend this agency as a viable option for others seeking care services. It's evident that the caregivers' dedication to providing excellent service shines through in both reviews. Their commitment towards meeting clients' needs is commendable.

In conclusion, finding an agency that surpasses expectations can be incredibly gratifying when it comes to caring for our loved ones. This positive experience with an agency that assigned multiple skilled caregivers demonstrates the agency's commitment to professionalism and quality care. While their services were temporary, they consistently provided essential household tasks, personal care support, and engaged in meaningful conversations. The agency garnered high praise for its competent staff members who exhibited both professionalism and kindness. Additionally, their reputation proceeded them, leading this reviewer to choose them. Although the reviewer ultimately had to terminate their contract due to specific needs not being met regarding cognitive stimulation, they still highly recommend this agency as a reliable option for other families.

This specific area of Laguna Hills, California offers a variety of amenities and services that cater to the needs of seniors looking for a convenient and comfortable living environment. With several pharmacies located within a few miles, accessing medication and healthcare supplies is easily accessible. In addition, there are multiple restaurants nearby, including North Italia and Gulliver's Restaurant, providing plenty of dining options for residents. Transportation is readily available with John Wayne Airport just one mile away, making travel more accessible. For recreation and relaxation, there are several parks in close proximity such as William R. Mason Regional Park and Plaza Park. Medical care is also easily accessible with Hoag Tustin Legacy and Kaiser Permanente Orthopedics not far from the area. Overall, this part of Laguna Hills provides a well-rounded community with ample resources for seniors looking to settle down in a vibrant neighborhood.

Restaurants

• North Italia (0.1 miles)
• Gulliver's Restaurant (0.9 miles)
• McDonald's (1.1 miles)
• In-N-Out Burger (1.5 miles)
• Chick-Fil-A (1.6 miles)
• Chipotle Mexican Grill (1.6 miles)
• In-N-Out Burger (1.9 miles)

Pharmacies

• CVS Pharmacy (0.8 miles)
• Rite Aid (1.3 miles)
• CVS Pharmacy (2.1 miles)
• The Clinic Patients Association (2.3 miles)
• CVS Pharmacy (2.7 miles)
• CVS Pharmacy (2.8 miles)
• Rite Aid (3 miles)

Transportation

• John Wayne Airport (SNA) (1 miles)
• Terminal A (1 miles)

Cafes

• Diamond Jamboree Shopping Center (1.3 miles)
• Starbucks (1.8 miles)
• Nespresso Boutique at Bloomingdale's (2.7 miles)
• Orobae (4.3 miles)
• Yifang Fruit Tea (4.5 miles)
• Starbucks (5 miles)
• Kean Coffee (5.1 miles)

Parks

• William R. Mason Regional Park (1.4 miles)
• Plaza Park (2.5 miles)
• Bonita Canyon Park (3.1 miles)
• Ashwood Park (3.4 miles)
• Valley Oak Park (4.1 miles)
• Giardino Altura (5.3 miles)
• Corona Del Mar State Beach (5.6 miles)

Theaters

• Amc Tustin 14 At The District (2 miles)
• Regal Irvine Spectrum Screenx, 4Dx, Imax, RPX & Vip (6 miles)

Physicians

• Hoag Tustin Legacy (3.4 miles)
• Hoag Medical Group (3.4 miles)
• Coastal Kids (3.6 miles)
• Kaiser Permanente Orthopedics (4.2 miles)
• Kaiser Permenente Tustin Medical Offices (4.4 miles)
• Newport Orthopedic Institute (4.8 miles)
• Newport Heart North (5.5 miles)

Hospitals

• Kaiser Permanente Hospital (4.3 miles)
• Hoag Hospital Newport Beach (5.8 miles)

Places of Worship

• Islamic Center of Irvine (4.9 miles)