Amadeus Elite Care in La Quinta, CA

Pros

• Pedro Nava is described as a kind and friendly driver who shuttled guests around and kept them from being late or lost.
• Rosica, the spa massage therapist, gave them the best massage they've ever had.
• Mitsue and Levi provided first-class service at the pool, making guests want to come back just for them.
• Martha and Veronica delivered outstanding service during their stay.
• Marco at the front desk was one of the most accommodating and professional hotel employees they've experienced.
• Ivan Ortega, the general manager, took care of them and contributed to a great weekend.
• The resort is a little piece of tranquility on earth and is absolutely beautiful with breathtaking mountain views.
• The Starlight Casita is one of the best options for a romantic getaway.
• The property is beautiful, with spacious rooms, friendly staff, and high-end amenities.

Cons

• They felt unsafe after a gas leak and believed the engineer mocked their concerns.
• They were charged for a rollaway bed they never received and did not receive a timely explanation.
• They described the stay as excruciating due to unhelpful front desk staff and some mean-spirited service.
• They found the resort overpriced for an aging property.
• They encountered cockroaches in the room, ruining their comfort.
• They alleged disrespectful and discriminatory treatment by Miles, the security guard, including being asked to leave in front of their children.
• They reported ongoing cleanliness and maintenance issues, such as dirty pools and litter.
• They criticized inconsistent policies around emotional-support animals, feeling discriminated against and stressed.

Review

Amadeus Elite Care in La Quinta is best suited for seniors who want a refined, resort-like living experience with abundant social programming, high-touch service, and easy access to amenities that encourage an active, social lifestyle. This is not a place for those seeking a bare-bones, budget-minded option or a clinical, highly structured care model with minimal frills. Families considering a move here should expect a premium environment that leans into hospitality and recreation, with a calendar packed with activities, multiple dining venues, and opportunities to socialize and stay engaged.

Pros in this setting are rooted in the atmosphere and the breadth of amenities. The community delivers a polished, visually appealing environment with well-kept grounds and a choice of social spaces, pools, and dining options that create a sense of resort living. Residents and visitors consistently respond well to the tone of service they encounter - staff who are courteous, responsive, and focused on making experiences special. The appeal is reinforced by spacious accommodations and thoughtful touches that convey comfort and convenience, from well-appointed rooms to accessible outdoor areas that invite relaxation and privacy alike. For seniors who prize variety - yoga and wellness offerings, pickleball or other recreation, and first-rate dining - the positives are meaningful and frequent.

Yet the reviews also surface notable drawbacks that potential residents should weigh against the strengths. Price and perceived value are recurrent themes, with expectations of luxury sometimes outpacing what some families can justify financially. Maintenance and upkeep are not uniformly flawless; concerns about cleanliness, occasional pests, and environmental comfort (such as hot or cold water issues or temperature control) appear in the feedback. There are also indications that some guest relations experiences can feel imperfect - staff availability at peak times, inconsistent problem resolution, and moments when issues with billing or service were not handled with the immediacy or empathy expected in a premium setting. In short, the luxury appearance can clash with occasional operational gaps that affect day-to-day satisfaction.

Those tensions are not fatal if the key advantages are truly aligned with a family's priorities. The major upsides - the resort-like ambiance, broad activity offerings, and a service culture that generally treats residents with care - often offset the higher price point and occasional service hiccups. Strong programming and supportive staff create real value for residents who want social engagement, predictable routines, and a hospitable environment. For families prioritizing consistent, meticulous upkeep, rapid problem resolution, and transparent billing, however, these cons may feel larger and warrant deeper diligence before committing. The question is whether the depth of activity, quality of living spaces, and the perceived warmth of staff can sustain a longer-term sense of well-being despite the hiccups.

To make a well-informed choice, families should go beyond cursory tours and pressed-penny promises. Ask for a transparent, itemized budget that includes all fees and potential add-ons, and request recent samples of monthly statements to gauge how charges are applied. Inquire about care levels on site - what medical or personal care services are available, staffing ratios, and the process for escalating concerns or managing emergencies. Tour at different times to observe front-desk responsiveness, housekeeping standards, and how well maintenance issues are handled in real time. Speak with current residents and families about consistency of service, cleanliness, and how incidents are resolved. Confirm policies on pet-friendly accommodations and any associated fees, and verify the accessibility of transportation to medical appointments and social activities.

Bottom line: Amadeus Elite Care can be an excellent match for seniors who value a premium, resort-like environment with robust programming and attentive hospitality, provided the price aligns with expectations and operational consistency is strong. For families prioritizing strict cost control, unimpeachable daily maintenance, and flawless, issue-free service, alternatives with a tighter cost structure and steadier performance may be more appropriate. The right choice hinges on balancing the desire for a vibrant, socially rich setting against the realities of price, upkeep, and reliability in day-to-day operations. If those conditions line up, this community offers a compelling path to an active, engaging, and comfortable lifestyle in La Quinta.

Pharmacies

• Walgreens (0.4 miles)
• Super RX Pharmacy (1.1 miles)
• Ralphs Pharmacy (2.2 miles)
• CVS Pharmacy (2.2 miles)
• CVS Pharmacy (2.6 miles)
• Ralphs Pharmacy (2.8 miles)
• Walgreens (2.8 miles)

Physicians

• Desert Dermaesthetics - Ruth E Vanderplas MD (0.4 miles)
• Advanced Dermatology & Skin Cancer Specialists (0.4 miles)
• Desert Cities Allergy & Otolaryngology (0.5 miles)
• Milauskas Eye Institute - La Quinta (1.1 miles)
• Dr Samuel Ibrahim, MD, FACS (1.2 miles)
• Advanced Women's Healthcare (1.2 miles)
• Retina Institute of California (1.6 miles)

Theaters

• Century Theatre (0.7 miles)

Restaurants

• My Thai (0.8 miles)
• In-N-Out Burger (0.9 miles)
• Fisherman's Market & Grill (0.9 miles)
• Taco Bell (0.9 miles)
• Carl's Jr. (1 miles)
• La Quinta Cliffhouse (1.1 miles)
• Okura Robata Grill (1.1 miles)

Cafes

• Panera Bread (1.1 miles)
• Starbucks (1.5 miles)
• Starbucks (1.7 miles)
• Dutch Bros Coffee (2.6 miles)
• Starbucks (3.8 miles)
• Starbucks (3.9 miles)
• Starbucks (4 miles)

Hospitals

• Health Scan Imaging (1.4 miles)
• Vantage Strategic Resources (1.9 miles)
• Jfk Memorial Hospital (3.8 miles)
• City of Hope (4.4 miles)

Parks

• La Quinta Civic Center Park (1.7 miles)

Places of Worship

• Southwest Community Church (1.9 miles)
• Las Palmas Community Church (3.8 miles)