Oso Home Care Inc

Pros

• Oso Infusion Pharmacy has helped patients with long-term antibiotics and ensured PICC line supplies are provided as needed.
• Tina has consistently ensured timely delivery of antibiotics and proactively coordinated care.
• Joann has been compassionate and helped channel questions to Ghazal, the pharmacist, with clear communication.
• Ghazal has patiently explained pharmaceutical questions and provided helpful, attentive support.
• The OSO Home Health Care team is professional, compassionate, and dedicated to improving patients' quality of life.
• Erica is described as amazing, kind, and an exceptional coordinator for monthly infusions.
• OSO Home Health Care is credited with setting a new standard for home health services, exemplifying reliability and care.

Cons

• They charged an $800 service fee without providing a detailed breakdown.
• They required a $900 deposit to deliver medications, and the deposit was not credited on the final bill.
• They issued threatening collection calls and failed to provide clear billing statements or breakdowns.
• They failed to deliver IV medications as promised and did not return after-hours calls.
• Their billing practices were described as shady, including pressuring patients to pay by phone with a credit card.
• They did not send timely, itemized statements for months, hindering taxes and record-keeping.
• Front desk staff were described as unprofessional, including a receptionist wearing heavy fragrance and engaging in inappropriate conversations.
• They sometimes neglected to promptly inform caregivers about critical lab results, potentially delaying care.

Review

The collection of reviews paints a picture of a company with multiple moving parts, delivering genuinely strong care in some areas while stumbling badly in others. On one front, Oso Infusion Pharmacy and OSO Home Health Care are repeatedly praised for compassionate, professional service, reliable on-time deliveries, and a level of patient-centered coordination that makes difficult medical regimens feel manageable. On another, billing practices, communication gaps, and some frontline customer service experiences are described as frustrating, opaque, or outright unprofessional. Taken together, the stories form a broad spectrum: life-saving care and thoughtful support in some cases, paired with confusing bills, missed communications, and stress-inducing interactions in others.

Several reviewers highlight Oso Infusion Pharmacy as a strong performer. They describe receiving long-term antibiotics, potassium and magnesium infusions, and PICC line supplies with consistent reliability. The staff - Tina, Joann, Ghazal, and Pranali are named in particular - are praised for proactive coordination, timely delivery, and clear, patient-focused communication. Tina is singled out for ensuring antibiotics are delivered on time and for maintaining ongoing coordination with the patient, while Joann and Ghazal are noted for answering questions, guiding the patient through complex pharmaceutical issues, and maintaining a compassionate, patient-safe approach. The sense from these reviews is that the infusion pharmacy staff not only meet clinical needs but also invest time in explaining treatments and following up to prevent gaps in care. The overall impression is that the team has mastered the logistics of long-term IV therapy and the safety considerations that come with it, and that their collaborative approach helps patients stay on course without feeling abandoned between doses.

Similarly, OSO Home Health Care receives extensive praise for professionalism, compassion, and personalized care. Reviewers repeatedly commend Ghazal for guiding families through the care process with patience and clarity, and Erica for exceptional, ongoing support. Several notes spell out how Erica's consistency, kindness, and responsiveness have transformed the patient's experience, turning what could be a daunting care routine into something manageable and even uplifting. Other named staff - Katherine, Pranali, and James - are recognized for their roles in developing and implementing care plans, answering questions, and ensuring that family caretakers feel supported. The sentiment across these accounts is that OSO Home Health Care can set a much higher standard when the team is aligned, collaborative, and attentive to both patient and caregiver needs. In those moments, reviewers describe a lasting, meaningful impact on quality of life and day-to-day well-being.

Against those positive experiences, other reviews tell a story of serious dissatisfaction centered on billing, communications, and certain in-person interactions. One reviewer describes a troubling sequence with Osos Specialty: a $900 deposit required before medication delivery, and a deposit that was not credited on the final bill; an $800 service fee with no detailed, itemized breakdown despite repeated requests; and continued, aggressive collection calls without a complete statement detailing all charges and payments. The reviewer notes a lack of transparency - claims that the charges included vague "supplies, delivery, warehousing" without any line-by-line breakdown - and frustration that the only stated figure was a daily amount (described as $50 per day) rather than a transparent accounting. The ultimate complaint is not about the care itself but about feeling blindsided by opaque billing and threatened collections when the patient is attempting to pay what is owed with a clear, itemized statement.

Delivery delays and after-hours communication issues compound similar concerns. Another reviewer reports waiting more than two hours after the promised delivery time for IV medications and receiving little to no follow-up from the after-hours pharmacist, even after multiple calls to an answering service. The dissatisfaction here centers on reliability and responsiveness, with a sense that promises are not met and that inadequate communication turns what should be straightforward medication delivery into a source of anxiety and uncertainty. The reviewer even mentions plans to switch to a different pharmacy after the weekend, underscoring how one negative experience can cause a patient to re-evaluate their entire supplier network, especially when the person depends on timely, uninterrupted access to medications.

A separate thread - focused on OSO Home Care in Irvine - offers a more mixed portrait. While many reviews celebrate the care staff and personal rapport, one report calls OSO Home Care in Irvine "the definition of unprofessional," pointing to a pattern of billing and communication problems: no statements sent for months, ongoing "outstanding balance" calls that pressure patients to provide credit card details over the phone, and a strong desire for invoices for tax purposes. A particular grievance targets the Finance manager, Michelle Zurlo, described as dismissive and confrontational, with some reviewers recounting altercations and feeling talked over during calls. A longstanding complaint across several entries is the absence of invoices, despite repeated requests, which leaves patients with a growing backlog of services to account for and a sense that the billing process is opaque or deliberately opaque. Other comments highlight frontline interactions, such as an overworked receptionist who wears a strong fragrance, makes patients wait, and engages in conversations that feel inappropriate or distracting in a clinical setting. In at least one troubling anecdote, a front-desk staffer's behavior - paired with a claim that a blood-work notification to a caregiver might have altered the course of treatment - evokes concerns about safety and timely communication, especially when a patient's family is already navigating a serious cancer diagnosis.

Taken together, the reviews reveal a business with genuine strengths in clinical care and patient-centered staff, but with serious gaps in administrative discipline that threaten to undercut that care. The praise for individuals like Ghazal, Erica, Tina, Joann, Pranali, Katherine, and James underscores that when the team works well together - communicating clearly, coordinating effectively, and acting with empathy - the care experience can be extraordinary. The complaints about billing transparency and consistency, delayed or missing statements, and certain customer-service interactions highlight systemic issues that can erode trust and lead patients to seek alternatives. The most consistent takeaway is that patients who receive reliable, on-time medications, clear explanations, and compassionate, responsive support tend to rate the service highly, while those who encounter opaque charges, unclear billing breakdowns, and inconsistent communication are left frustrated and uncertain about how to proceed.

In the end, the stories suggest a need for stronger, more transparent billing practices and a more consistent standard of communication across all OSO-related services. When staff members are aligned and customers can receive itemized, timely statements and clear explanations of charges, the experience aligns with the high-quality clinical care praised in many reviews. Conversely, when billing becomes opaque, collections are pursued aggressively, and after-hours communications fail to resolve timely issues, patients feel blindsided and anxious about their medical and financial obligations. The underlying reality appears to be that OSO's clinical teams can deliver outstanding, life-impacting care, but administrative processes and frontline communication must be strengthened to ensure that excellent care is not overshadowed by billing confusion or inconsistent service.

Located in Irvine, California, this area offers convenient access to a variety of amenities essential for senior living. With multiple pharmacies such as CVS and Rite Aid nearby, residents have easy access to medication and healthcare services. The abundance of restaurants like McDonald's, In-N-Out Burger, and Gulliver's Restaurant provide plenty of dining options for seniors looking to enjoy delicious meals without venturing far from home. Additionally, the proximity of Hoag Tustin Legacy and Kaiser Permanente medical facilities ensures that quality healthcare is readily available. For leisure activities, there are several parks within a short distance, offering opportunities for outdoor recreation and relaxation. Overall, this part of Irvine provides a comfortable and well-rounded living environment for seniors.

Pharmacies

• The Clinic Patients Association (0.6 miles)
• Super Clinik (1.7 miles)
• CVS Pharmacy (1.7 miles)
• CVS Pharmacy (1.7 miles)
• CVS Pharmacy (2 miles)
• Rite Aid (2 miles)
• CVS Pharmacy (2.2 miles)

Restaurants

• McDonald's (0.9 miles)
• Von Karman Plaza (0.9 miles)
• In-N-Out Burger (1.3 miles)
• Gulliver's Restaurant (1.3 miles)
• Chick-Fil-A (1.3 miles)
• Mendocino Farms (1.4 miles)
• North Italia (1.8 miles)

Cafes

• Diamond Jamboree Shopping Center (1.1 miles)
• Nespresso Boutique at Bloomingdale's (2.3 miles)
• Kean Coffee (3.5 miles)
• Starbucks (3.6 miles)
• Orobae (3.8 miles)
• Starbucks (4 miles)
• Starbucks (4.1 miles)

Theaters

• Amc Tustin 14 At The District (1.2 miles)

Transportation

• Terminal A (1.3 miles)
• John Wayne Airport (SNA) (1.5 miles)

Physicians

• Hoag Tustin Legacy (2.3 miles)
• Hoag Medical Group (2.3 miles)
• Kaiser Permenente Tustin Medical Offices (3.3 miles)
• Coastal Kids (3.8 miles)
• Cardiology Specialists of Orange County (3.9 miles)
• Kaiser Permanente Orthopedics (5.1 miles)
• Newport Orthopedic Institute (6.4 miles)

Parks

• Plaza Park (2.4 miles)
• William R. Mason Regional Park (3 miles)
• Ashwood Park (3.8 miles)
• Tustin Sports Park (4.5 miles)
• Valley Oak Park (4.8 miles)
• Bonita Canyon Park (4.8 miles)
• Mile Square Regional Park (5.3 miles)

Places of Worship

• Islamic Center of Irvine (4.8 miles)

Hospitals

• Kaiser Permanente Hospital (5.1 miles)
• Choc (5.8 miles)