Amada Home Care, Inc

Pros

• The caregivers and support team at Amada Senior Care have consistently been amazing at meeting clients' needs.
• The service provided by Amada is more than what clients could ask for.
• Amada has helped with long-term care insurance and provided excellent home care services.
• A wonderful Amada caregiver went beyond care to keep the home tidy and walk the dog.
• The Amada team is kind, caring, and compassionate, with staff who go out of their way to ensure families are in good hands, including help with paperwork.
• Amada's staff are professional, prompt, and reliable.
• Amada can find good, responsible caregivers quickly, even in emergencies.
• The Orange County team demonstrated compassion and helped locate an ideal assisted-living facility for a loved one, ensuring safety and happiness.
• Overall, Amada's care and compassion leave families feeling safe and satisfied.

Cons

• They were in over their heads from the onset and were too greedy to admit they were failing; all they wanted was insurance money.
• The caregivers were generally well-intentioned, but not trained to handle anything beyond physical illness - and not equipped for cases involving mental illness.
• Management did not understand or care about the upfront advice regarding the implications of mental illness and plowed ahead for months without accepting responsibility for lacking the necessary skills.

Review

Across a series of personal notes and stories, Amada Senior Care emerges as a company that many families have come to rely on for more than just basic assistance. The threads run from long-term, deeply personal support for elderly loved ones to practical help with insurance and paperwork, always underscored by kindness, reliability, and a genuine sense that someone is looking out for the whole person. In several accounts, the caregivers and the support team are described as consistently attentive, proactive, and capable of adapting to evolving needs, often going beyond the call of duty to ensure safety, comfort, and dignity at home.

For one family, the testimony is a clear tribute to continuity and trust built over years. They entrusted Amada Senior Care to their grandmother for five years, and repeatedly describe the caregivers and the office team as "amazing" at meeting ever-changing needs. The sentiment is that the service is not only reliable but genuinely caring - more than could be asked for - and that the impact on their loved one's quality of life was meaningful and lasting. Several readers echo this feeling, noting that the support system feels like a partner rather than just a service, bringing joy and relief to the caregivers themselves as they watch their loved ones thrive at home.

The strength of Amada's team is also reflected in personal experiences that speak to adaptability and a willingness to pitch in beyond traditional caregiving duties. One reviewer shared that their time with Amada and its clients brought them great satisfaction and joy, highlighting that the experience was not only about physical care but about companionship and emotional support as well. Another account notes that Amada helped a family navigate long-term care insurance and delivered excellent home care services, with the reviewer's high recommendation coming from a place of gratitude for both the practical and emotional relief that Amada provided.

A particularly vivid episode centers on a patient who, after a fall and a period of hospitalization, chose to return home to recover with Amada's help. The writer describes a decisive moment in late February when, needing to care for themselves and a dog, they recognized that home would speed recovery. A friendly, articulate introduction to Amada - courtesy of a man who visited the nursing home - set the stage for a care arrangement that proved to be transformative. The caregiver who followed not only assisted with personal care but also kept the house tidy and even walked the dog, illustrating how Amada's services can extend into everyday life to support independence and routine.

Several reviews highlight the personal touch of individual caregivers and the generosity of the company's leadership. One reviewer recalls a caregiver who did more than medical or physical care - she maintained the home, kept the space orderly, and walked the dog - an example of how Amada's teams sometimes anticipate needs that families themselves might not have the bandwidth to handle. The introduction by Mr. Mercuro in Trabuco Care is mentioned with appreciation, framing Amada as a trusted bridge to better, safer care at home. The sentiments are consistently enthusiastic: strong endorsements, high praise, and a sense that the service exceeds expectations and remains dependable.

The role of leadership and organizational support is another recurrent theme. In one account, the owner, Angelo, is described as incredibly kind, caring, and compassionate, with a personal commitment to ensuring that families feel confident about the care their loved ones receive. This reviewer also notes the practical help with paperwork and billing related to a mother's long-term care insurance - an area that can be daunting for families - and frames the assistance as a crucial component of the overall experience. The message is that Amada's care network includes not only caregivers but also a responsive administrative team that can ease the burden during stressful times.

Across several stories, Amada's ability to mobilize capable caregivers quickly is celebrated. Catalina is credited with finding appropriate caregivers during emergencies, working around the clock to ensure that an urgent need was met, and Starla is described as a caregiver who now spends weekdays with the family, listening to the elderly parents, encouraging independence where possible, and maintaining a safe, comfortable, and stimulating living environment. These examples underscore a pattern: Amada prioritizes matching the right person to the right situation, with ongoing attention to safety, respect, and personal dignity.

Another recurring thread focuses on caregivers who blend practical support with warmth and companionship. Veronica is highlighted for her compassion, attentiveness, and reliability - she helps around the house, cooks when asked, communicates clearly, and brings a positive attitude and good humor. She consistently arrives on schedule and stays late when needed, embodying the dependable presence families rely on when a loved one's routine is at stake. The reviewers emphasize not only the caregiver's professionalism but also the personal connection that develops, contributing to peace of mind for both the person receiving care and their family.

Amada's programmatic strengths, including dementia-informed care and the capacity to prepare families for transitions, also come through in stories about memory problems and relocation to assisted living. One family describes Amada Orange County's compassionate response to dementia symptoms, highlighting that caregivers are trained to handle these challenges with patience and kindness. The family expresses gratitude for the calm assurance that their aunt, who was wandering at one point, could receive dignified, specialized support and ultimately move to a setting where she felt comfortable and cared for. The sense of safety and ongoing focus on a stimulating, respectful environment resonates with readers who seek not only medical support but a humane approach to aging.

In the most enduring narrative, a caregiver's long-term presence is celebrated: eight years of consistent, thoughtful care for a mother who suffered a stroke and dementia. The family describes an ongoing journey marked by care, concern, and strong communication with Amada's team. The reviewer emphasizes gratitude for the caregiver's "amazingly sweet, smart and strong" presence, a testament to the kind of meaningful, stable relationship that families associate with Amada when they reach out for help at critical moments. The sense is that Amada's caregivers not only meet the material needs of aging but also partner with families to navigate the emotional terrain of illness with grace and competence.

Amid the many affirmations of excellence lies one more candid note: a contrasting review that sounds a cautionary note about expectations when needs are minimal or when certain complexities - such as combined physical and mental health issues - are involved. The reviewer suggests that in their experience Amada may have been "in over their heads," focusing on insurance-related motivations rather than a careful assessment of capabilities, and that management did not fully heed upfront guidance. This perspective serves as a reminder that even highly regarded services may have limitations or moments of misalignment with a family's unique needs. Yet even within this critique, the reviewer acknowledges that, in their words, the service remains "ideal and reliable," underscoring that experiences can diverge and that what works well for one family may not for another.

Taken together, the collection of testimonials paints a portrait of Amada Senior Care as a company that many families trust for comprehensive, person-centered home care. The stories emphasize compassionate caregivers, responsive leadership, practical assistance with insurance and billing, and a holistic approach that treats the elder as a whole person - physically, emotionally, and socially. While there is at least one dissenting voice, the overwhelming sentiment is one of gratitude, reliability, and a sense that Amada provides not just care, but a partner in maintaining safety, dignity, and a meaningful quality of life at home.

Restaurants

• Boudin SF (0.5 miles)
• The Capital Grille (0.5 miles)
• Din Tai Fung (0.6 miles)
• In-N-Out Burger (0.9 miles)
• McDonald's (1.3 miles)
• Gulliver's Restaurant (1.3 miles)
• Dick Church's Restaurant (1.9 miles)

Cafes

• Nespresso Boutique at Bloomingdale's (0.5 miles)
• Diamond Jamboree Shopping Center (2.6 miles)
• Starbucks (3.6 miles)
• MoonGoat Coffee Roasters (4.3 miles)
• Kean Coffee (5 miles)
• Orobae (5.6 miles)
• Honor Coffee Roasters (5.7 miles)

Pharmacies

• CVS Pharmacy (0.6 miles)
• Rite Aid (1 miles)
• CVS Pharmacy (1.7 miles)
• Super Clinik (1.7 miles)
• The Clinic Patients Association (1.9 miles)
• CVS Pharmacy (1.9 miles)
• Rite Aid (2.4 miles)

Transportation

• Terminal A (1.2 miles)
• John Wayne Airport (SNA) (1.2 miles)

Theaters

• Amc Tustin 14 At The District (2.9 miles)

Parks

• William R. Mason Regional Park (3.5 miles)
• Mile Square Regional Park (4 miles)
• Plaza Park (4 miles)
• Bonita Canyon Park (4.5 miles)
• Ashwood Park (5.3 miles)
• Seeley Park (5.5 miles)
• Huntington Central Park (5.5 miles)

Physicians

• Hoag Tustin Legacy (4 miles)
• Hoag Medical Group (4 miles)
• Kaiser Permenente Tustin Medical Offices (5 miles)
• Cardiology Specialists of Orange County (5 miles)
• Newport Heart North (5.1 miles)
• Coastal Kids (5.4 miles)
• Newport Orthopedic Institute (5.6 miles)

Hospitals

• Hoag Hospital Newport Beach (5.3 miles)
• Choc (6.4 miles)
• Kaiser Permanente Hospital (6.4 miles)