Chantilly Lace Manor II in Hesperia, CA

Pros

• The people at Chantilly Lace care for every resident.
• The staff are loving, caring and attentive caregivers.
• The owner, Teri, is a caring and loving person who truly cares about the residents.
• Teri and the women she employs are said to go above and beyond in their care.
• Chantilly Lace Manor is a wonderful place for a loved one.
• The staff are amazing, caring and loving, and the owner is amazing.
• Teri truly loves each resident and treats them like family, providing a safe and family-like experience.
• The staff are truly a gift from God.

Cons

• The owner has no business being in charge of this type or any type of care facility and should be reviewed by the State and have her license revoked indefinitely.
• The owner bullied families into changing hospice providers, claiming HIPAA misunderstandings and refusing to let the company stay.
• The owner called a family member a “murderer” for wanting to stop a medication, which is completely unacceptable and disgusting.
• To “misplace” a binder to a patient is unprofessional.
• Chantilly Lace is described as a place you can leave your elderly family when you can’t, or won’t, care for them anymore, and it’s insanely expensive.
• The quality of care is described as “okay,” and labeling the place a “manor” is called hysterical, implying misrepresentation and poor care.
• The owner is described as brash and as freely sharing religious and political opinions with residents and families.
• There’s usually only one caregiver working at a time, described as unsafe.
• The reviews raise questions about kickbacks and licensing, suggesting possible illegality.

Review

Chantilly Lace Manor II in Hesperia is best suited for families seeking a small, home-like setting where dementia and anxiety are met with a hands-on, family-style approach. This community cultivates a warm, intimate atmosphere in which residents seem to receive very personal attention from caregivers who are described as loving and attentive, and from an owner who genuinely appears to care for every resident as if they were her own family. It works well for those who equate care with daily warmth, relationship-building, and a sense of belonging, where friends are made among residents and staff, and where the environment feels more like a living room than a clinical setting. For families balancing cost and a desire for continuity of care, Chantilly Lace Manor II offers a tightly knit option that prioritizes emotional support and daily companionship, often yielding meaningful improvements in mood and routine for residents with dementia or anxiety.

That said, potential residents should consider alternatives if rigorous professional oversight, privacy, and transparent governance are non-negotiable. Larger licensed facilities offering on-site nursing staff, more formal staffing models, and documented regulatory compliance may be preferable for families with residents who require higher-acuity medical attention, frequent RN oversight, or whom privacy and standardized operations are paramount. Those who want more private living spaces, larger rooms or true solo occupancy, may feel the home-style setup too intimate. And families wary of governance concerns, or uncomfortable with reported tensions around billing, staffing practices, or disclosure, may prefer options where ownership structures and compliance are easier to scrutinize.

The core pros of Chantilly Lace Manor II, caring, consistent staff; a hands-on owner who engages with families; and a genuine home atmosphere, tend to offset several main drawbacks for the right resident. When care staff are described as loving and attentive, and when the owner’s personal involvement translates into visible daily warmth and responsive problem-solving, residents often settle in quickly, form friendships, and show signs of physical and emotional stabilization. This is not a sterile, clinical environment; it is a place where residents can feel secure, connected, and valued. For families who prioritize emotional well-being and daily companionship over formal medical routines, these strengths can be decisive.

However, concerns voiced in some critiques cannot be ignored. Questions about licensing, staffing models, and what appears to be informal payroll practices create hesitation for risk-aware families. Reports of a small-house setup with shared bedrooms, not ideal for privacy, accentuate the importance of aligning expectations with reality. Allegations regarding how medication decisions are communicated or implemented, and disputes over hospice referrals, point to governance and process gaps that could have serious implications if not clearly understood or addressed. These elements do not negate warmth and dedication, but they do color the calculus for families who require predictability, strict regulatory compliance, and airtight operational transparency.

The practical takeaway is clear: Chantilly Lace Manor II excels as a compassionate, community-focused option for dementia care where the daily experience feels familial and the caregiver-resident bond is strong. It is a strong fit for families willing to prioritize affection, stability, and a home-like routine, while accepting the tradeoffs associated with a small, owner-involved operation. For those who demand formal nursing oversight, rigorous licensing transparency, or maximum privacy, alternatives that offer larger scale, stricter governance, and more conventional staffing may be more suitable. The decision should hinge on resident needs, risk tolerance, and the degree to which a truly intimate, person-centered environment is worth the accompanying governance and privacy considerations.

Cafes

• Mile High Cafe (0.7 miles)
• Molly Brown's Country Cafe (1.7 miles)
• Starbucks (5.4 miles)
• Starbucks (5.5 miles)
• Dutch Bros Coffee (5.6 miles)
• Panera Bread (5.6 miles)

Pharmacies

• Rite Aid (1 miles)
• Rite Aid (2.6 miles)
• Walgreens (2.7 miles)
• The CBD Store & Organics (3.4 miles)
• Walgreens (4.6 miles)
• CVS Pharmacy (4.6 miles)
• Best Pharmacy (4.7 miles)

Physicians

• Westcliff Medical Labs (1.1 miles)
• La Salle Pediatrics (1.6 miles)
• El-Hajjaoui Ziad R MD - El-Hajjaoui Ziad Md (2.6 miles)
• Friendly Medical Center (2.7 miles)
• Salwan, Arvind Dr - Arvind Salwan (2.8 miles)
• Dr Aparna A. Sharma, MD (2.8 miles)
• High Desert Eye Center (4.7 miles)

Parks

• Lime Street Park (1.2 miles)
• Hesperia Civic Plaza Park (2.4 miles)
• Sunset Ridge Park (6.7 miles)
• Mojave Narrows Regional Park (7.2 miles)

Restaurants

• Del Taco (2.3 miles)
• El Pollo Loco (3.8 miles)
• In-N-Out Burger (4.6 miles)
• Denny's (5 miles)
• Jack In The Box (5 miles)
• Panda Express (5.2 miles)
• IHOP (5.3 miles)

Theaters

• Hesperia Cinema 12 (2.5 miles)
• Cinemark Jess Ranch (4.8 miles)

Hospitals

• Loma Linda University Neurosurgery (4.7 miles)
• DVMG. Mammography (4.9 miles)