3911 Park Avenue, Hemet, CA 92544
For more information about senior living options: (844) 490-3973
Residents receive wonderful care and are kept clean and well groomed. The meals are delicious. Daily activities keep residents engaged and active. The staff are super friendly, caring, and professional. The facility is secure and provides a safe environment. Staff pay close attention to residents and genuinely care about their well-being. Families report that Citrus Gardens treats residents like family with love and dignity. Administration maintains clear communication and is highly regarded by families.
Staff neglected and abused residents. There was a lack of proper supervision in outdoor areas, leading to inappropriate and uncomfortable situations. Management was lacking in oversight and professionalism, with an inadequate response to incidents. Residents were unbathed and not properly cared for, including missed baths and sock changes. Rooms had no running water and personal belongings disappeared, suggesting neglect. There was a report of a needle mark on a resident's foot with no explanation to the family, prompting potential legal action.Citrus Gardens Memory Care emerges in these many accounts as a place that a number of families truly value for their loved ones with dementia, while also being the subject of serious concerns from others who have had troubling experiences. Taken together, the reviews paint a picture of a facility that many families view as a caring, well-staffed environment with clean rooms, good meals, and engaging daily activities, and at the same time they reveal gaps in supervision, communication, and accountability that some families found distressing or unsafe. The result is a nuanced portrait of a memory care community where warmth and professionalism can coexist with troubling incidents and questions about oversight.
A common thread across several reviews is the sense that Citrus Gardens is a place where care is attentive, residents are kept clean and well groomed, and meals are enjoyable. Several reviewers describe the facility as the best decision they've made for their loved ones, praising the commitment of staff to keep residents clean, comfortable, and well cared-for. They note secure and welcoming surroundings, with a large outdoor space described as a "huge grassy area" where residents can spend time. Family members repeatedly emphasize the consistency of care at meal times, and the satisfaction of sampling meals themselves as a measure of safety and quality. The daily activities program is highlighted as a means to keep residents engaged and emotionally connected, with staff who are friendly, professional, and devoted to fostering a positive atmosphere. The sense that the staff know each resident well, and that caregivers work to respect each person's preferences, appears repeatedly in these positive accounts.
Within the praise, many reviewers call out specific staff members and teams who made a meaningful difference. Names such as Alyssa, Nurse Taylor, Shannon, and a chaplain- and hospice-supported team recur in the narratives, with families expressing gratitude for the individualized attention and smooth transitions when a loved one moves into Citrus Gardens. One reviewer quotes appreciation for a staff member who "will work around family schedule," signaling a culture that strives to partner with families rather than impose rigid routines. Others credit the administration with clear, ongoing communication during the transition period, noting that the facility's approach feels respectful and family-centered. The sentiment is that Citrus Gardens can feel like an extension of the family, where staff treat residents with dignity and strive for the best possible outcomes - an impression reinforced by statements that staff are knowledgeable about memory care and deeply invested in residents' daily lives.
Affordability and overall environment emerge as additional themes in the positive reviews. Several families mention that Citrus Gardens offers care within a reasonable budget compared with other facilities, making long-term care more accessible for families facing dementia in the later stages. The environment itself is described as nice, quiet, and conducive to a comfortable living experience, with residents supported by a building that feels both welcoming and secure. The combination of compassionate staff, specialized memory care training, and an atmosphere that invites families to participate in their loved one's daily life contributes to a strong aura of trust among those who have had favorable experiences there.
However, a substantial portion of the feedback focuses on serious concerns that cannot be ignored. Some reviewers report troubling incidents that raise questions about oversight and response from management. One reviewer describes a frightening situation in which a family found their mother foaming at the mouth, discovered a needle mark on her foot, and later learned that a blood clot had formed and traveled to the knee. The family notes a lack of transparency about what happened and indicates they plan to pursue legal action, underscoring a perception that critical health events and their explanations were not adequately communicated to loved ones. Other accounts relay similar anxieties about what happened behind closed doors, including reports that mothers or other residents were not treated promptly for prescribed medical needs, such as oxygen delivery or foot clots, and that families were not informed or involved in important decisions.
Concerns about supervision and leadership are also voiced. One review highlights a lack of proper supervision in outdoor areas, describing inappropriate or uncomfortable situations for residents and visitors and labeling the management's response as inadequate. The sentiment conveyed is that a disconnect exists between frontline staff and leadership, which can undermine the perceived quality of care and safety. In more severe terms, another family accuses the facility of neglect and abuse, describing a range of distressing conditions - from residents being left unbathed and improperly dressed to stories about a stepfather receiving fresh cuts and bruises, and luggage and clothing disappearing. The reviewer suggests systemic issues of neglect tied, in part, to financial constraints or mismanagement, and warns others to consider alternatives if possible.
These contrasting perspectives - outright praise from many for warmth, cleanliness, and engaging activities, alongside harsh accusations of negligence and mismanagement from others - reflect a facility that does not fit a single narrative. Some families recount that their loved ones have thrived in this environment, with caregivers who listen to dietary preferences, support individual routines, and communicate consistently with families. They describe staff as compassionate and dedicated, and they express gratitude for the ways Citrus Gardens has supported their family's needs during a difficult transition. This positive chorus includes statements about the staff's willingness to go "above and beyond" and about feeling like the place respects residents' dignity and humanity during the aging and memory decline process.
On the other hand, several accounts urge caution. The most urgent concerns center on medical oversight, reporting transparency, and the handling of serious health events. Families insist on more robust supervision, clearer incident documentation, and a more proactive approach to addressing neglect or discomfort. They call for stronger coordination between the ground staff and management, and for a commitment to patient safety that would reassure families during times when their loved ones cannot advocate for themselves. The presence of hospice and chaplain support in some stories highlights the breadth of care present in the community, but it also underscores that the facility operates within a network of caregivers who must coordinate across professionals to ensure consistent, high-quality care.
For families evaluating Citrus Gardens, the reviews collectively offer a balanced, multifaceted portrait. The facility appears to deliver a high level of personal attention, a caring staff, a clean and secure environment, and an accessible value proposition for memory care. Yet there are undeniable concerns about supervision, outdoor areas, incident response, and timely medical communication that potential residents and their families should scrutinize. If you are considering Citrus Gardens for a loved one, it would be prudent to visit multiple times, meet with both administrative leaders and direct care staff, ask pointed questions about supervision in common and outdoor spaces, request recent incident reports, and verify alignment with your family's expectations for transparency and accountability. In the end, Citrus Gardens seems capable of delivering both warmth and care and, in some cases, reveals gaps that demand careful attention and ongoing improvement.
6 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Board and Care HomeBoard and care homes provide a smaller, more intimate setting for seniors who require assistance with daily tasks but do not need the level of care offered by a nursing home. They offer personalized care, meals, and social activities in a homelike environment, ensuring that seniors receive individualized attention and support in their golden years.
Respite CareRespite care provides temporary relief for caregivers, allowing them to recharge and attend to their own needs. It also gives seniors the opportunity to socialize, receive professional care, and experience a change of scenery, promoting overall well-being and reducing feelings of isolation.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Palm Springs International (25 miles away)
24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones. Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Welcome to Anna's Park Haven, a warm and inviting assisted living community located in the charming city of Hemet, CA. At Anna's Park Haven, we specialize in providing personalized care in a Board and Care Home setting, along with Respite Care services tailored to meet the unique needs of our residents.
Our community features a range of comfortable amenities designed to enhance quality of life, including a spacious dining room for shared meals, fully furnished living spaces that promote a sense of home, and beautifully maintained gardens for relaxation. Residents can enjoy outdoor spaces perfect for leisurely strolls or socializing with friends. We also offer housekeeping services and move-in coordination to ensure a seamless transition into our community.
At Anna's Park Haven, we prioritize the well-being of our residents by offering comprehensive care services that assist with activities of daily living. Our compassionate staff provides assistance with bathing, dressing, transfers, medication management, meal preparation (with special dietary restrictions accommodated), and coordination with healthcare providers. Additionally, we arrange transportation for medical appointments to facilitate access to essential health services.
To foster engagement and connection among residents, we provide scheduled daily activities that cater to various interests and abilities. For those who enjoy dining out or exploring the area, Anna’s Park Haven is conveniently located near two cafes, three parks for outdoor enjoyment, fifteen pharmacies for quick access to medications, as well as thirty-two physicians nearby for comprehensive healthcare support. Residents can also find eighteen restaurants within easy reach, along with places of worship and local hospitals if needed.
Experience compassionate care in a vibrant community at Anna's Park Haven—where every day offers opportunities for comfort, companionship, and engagement in life’s joys.
Anna's Park Haven is located at 3911 Park Avenue, Hemet, CA 92544 in Riverside County, California
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