Alora's Home Care

Cons

• The company operates fraudulently.
• It continues to charge accounts after customers ask to end service.
• It ignores customer calls and emails for months.
• There is no renewal process in practice.
• Cancellation requests are redirected to a retention team that never actually acts.
• The company lacks integrity and betrays the trust of small businesses.
• Kay in billing is described as the worst.

Review

The set of experiences described portrays a pattern of behavior that feels deliberately deceptive and unfair to customers, especially to a small business relying on straightforward billing and reliable service. The core complaint centers on ongoing charges that persist even after a request to end a contract has been made. The reviewer portrays the company as operating in bad faith, keeping customers in a cycle of payments long after they have signaled a desire to terminate the relationship. In this account, the trust customers extend to a service provider is not rewarded with respect or transparency, but instead appears to be exploited for continued revenue.

A key thread running through the narrative is the relentless pursuit to cancel that seemingly never succeeds in practice. The reviewer describes months of attempts to end the agreement, but those efforts are met with silence or, worse, with responses that fail to address the cancellation request. Calls and emails aimed at stopping the service and halting any further charges are said to be ignored, leaving the customer in a frustrating state of limbo. Each new billing cycle becomes a reminder that the request to end the contract was not honored, reinforcing a perception that the company prioritizes profit over the customer's stated wishes.

Even more troubling, the reviewer notes that there is no visible or functioning renewal process to speak of. When the customer attempts to cancel, they are told that their case will be forwarded to a so-called "retention" team. Yet that retention team apparently never materializes, and the customer is left with the sense that the promised intervention is little more than a line used to stall or placate, rather than a real pathway to resolve the cancellation. This lack of a concrete cancellation mechanism contributes to the sense that the company has designed an experience that makes it difficult to disengage, all while continuing to bill nonetheless.

The impact of these practices is framed within the broader context of trust and integrity in business relations. The reviewer emphasizes that, as a small business, they expect partners to operate with integrity and straightforward terms. Instead, the described pattern erodes that trust and creates financial and operational friction. The insistence on continuing charges - despite clear requests to terminate - feeds a perception of predatory practices, where the customer's needs are secondary to the company's revenue goals. The emotional toll is notable: frustration, indignation, and a sense of being trapped in a system that does not value a customer's stated intentions.

Within this narrative there are specific personnel references that amplify the sting of the experience. In particular, the reviewer singles out someone named Kay in billing, describing this individual as the worst part of the experience. The mention of a named employee who is perceived as dysfunctional or unhelpful adds a sharp, personal dimension to the grievance. It suggests not only systemic issues but also problematic interpersonal dynamics within the billing department that aggravate the customer's frustration and undermine any sense of fair treatment.

Finally, the review signals a formal and public response to what is described as erroneous practice. The author states definitively that they intend to contact the attorney general, signaling a move from personal hardship to potential official scrutiny and regulatory intervention. This escalation underscores the seriousness with which the reviewer views the situation and frames the matter as more than a simple billing dispute. The explicit decision to seek legal or governmental recourse reflects a belief that the company's conduct - charging after cancellation requests, ignoring communications, and failing to provide a reliable cancellation pathway - constitutes something more than an ordinary customer-service failure.

Located in Valencia, California, this area offers a variety of amenities and services that cater to seniors. With several physicians and healthcare facilities within close proximity, including Santa Clarita Vision Center, Valencia Center for Women's Health, and Valencia Town Center Eyexam of CA, residents have easy access to medical care. Additionally, there are several pharmacies nearby such as Rite Aid and Walgreens for convenient prescription pick-ups. For recreation, parks like Valencia Glen Park and Castaic Lake Recreation Area provide opportunities for outdoor activities. The presence of restaurants like Stonefire Grill and cafes such as Lazy Dog Cafe offer dining options for socializing with friends. Overall, this neighborhood offers a mix of healthcare services, recreational activities, and dining options that make it a desirable choice for senior living.

Physicians

• Santa Clarita Vision Center (0.6 miles)
• Dr Cameron Grade, DC (1.3 miles)
• Valencia Center for Women's Health (1.8 miles)
• Audiology Associates (1.8 miles)
• Santa Clarita ENT Medical Associates (1.8 miles)
• Daryoush David Saadat (1.8 miles)
• Valencia Town Center Eyexam of CA (1.9 miles)

Restaurants

• In-N-Out Burger (0.8 miles)
• Taco Bell (1.1 miles)
• Stonefire Grill (1.3 miles)
• Eggs N Things (1.6 miles)
• Toppers Pizza Place (1.6 miles)
• Chick-Fil-A (1.8 miles)
• solita Tacos & Margaritas (1.9 miles)

Places of Worship

• Real Life Church (1 miles)
• Higher Vision Church (4 miles)

Pharmacies

• Rite Aid (1.1 miles)
• Walgreens (1.2 miles)
• CVS Pharmacy (1.6 miles)
• Cardinal Health (1.8 miles)
• Target Pharmacy (1.8 miles)
• Walgreens (2.2 miles)
• CVS Pharmacy (2.4 miles)

Cafes

• Lazy Dog Cafe (1.9 miles)
• Starbucks (2.1 miles)
• Corner Bakery Cafe (2.1 miles)
• Starbucks (2.2 miles)
• Havana Savannah (2.3 miles)
• Starbucks (3.8 miles)
• Honu Coffee (3.9 miles)

Hospitals

• Nutricia North America (2.1 miles)
• Wespark Non-Profit Cancer Support Center (2.4 miles)
• Henry Mayo Neonatal Intensive Care Unit (2.8 miles)
• Olive View Ucla Medical Center (8.9 miles)
• Rinaldi Convalescent Hospital (11.1 miles)
• Tebi, Sina Dr - Providence Holy Cross Medical Center Diabetes Education (11.6 miles)

Parks

• Valencia Glen Park (2.9 miles)
• Castaic Lake Recreation Area (6.6 miles)
• Oak Spring Park (6.9 miles)
• O'Melveny Park (9.1 miles)
• Holleigh Bernson Memorial Park (10.2 miles)

Theaters

• AMC Porter Ranch 9 (11.2 miles)