Core Care

Pros

• Dr. Amer is patient, kind, open to listening, and highly knowledgeable.
• The staff are consistently professional, friendly, and attentive.
• The facility is clean, well maintained, and comfortable for patients.
• Wait times are typically short, and patients feel they are not rushed.
• Dr. Amer is described as the best and is beloved by families who visit.
• The doctors listen carefully and explain next steps clearly.
• The nurses and front-office staff are pleasant and professional.
• The clinic provides prompt follow-up calls after visits to check on patients.
• The clinic is recognized as a top choice for urgent care and Covid testing.
• The waiting room is comfortable, with up-to-date magazines and a tidy environment.
• The care staff are good with children; doctors explain things to kids clearly.
• Many patients express gratitude for the care and indicate they will return.

Cons

• A reviewer felt the ear lavage was suggested without assessing risks and ended up worsening tinnitus.
• A reviewer said they were charged almost twice their urgent-care copay for a simple visit and referred out to an x-ray tech, vowing never to return.
• A reviewer reported the waiting room television was extremely loud and staff refused to turn it down.
• A reviewer stated they did not receive any medication, their temperature wasn't taken, and they were told to go to the ER.
• A reviewer described the clinic's billing practices as questionable and noted repeat offenses.
• A reviewer observed there was no estimated wait time, making the experience unpredictable.
• A reviewer criticized a replacement doctor for panicking when a child coughed during an examination.

Review

The collection of patient experiences at Pacific Urgent Care Center paints a picture of a clinic that many people rely on and trust, but one that also invites mixed reactions based on individual visits. A large share of the reviews center around the care provided by Dr. Amer (Dr. Anne Amer) and the rest of the staff, with many patients describing consistently positive interactions, compassionate listening, and a sense that they are treated like people rather than just medical cases. Families, in particular, repeatedly highlight Dr. Amer as a key reason they return: she is portrayed as patient, kind, open to questions, and thorough in explaining options and next steps. Patients mention that both adults and children respond well to her approach, and several comment that they feel reassured by her careful, unhurried manner.

Alongside Dr. Amer, the staff at Pacific Urgent Care Center frequently receives praise for professionalism, friendliness, and attentiveness. Reviewers note that the reception team is polite and welcoming, that nurses and assistants are caring, and that the overall atmosphere is patient-centered. The facility itself is described as clean, well maintained, and comfortable, with details such as up-to-date magazines, tissues and masks available in the waiting room, and well-lit, safe parking. Several families emphasize how the staff listens to concerns, and how a visit often includes calls or follow-ups after an appointment to check on recovery, which contributes to a sense of ongoing support rather than a one-off encounter.

The positive experiences also extend to the practical aspects of visiting an urgent care clinic. Many reviewers report reasonably short wait times, a smooth sign-in process, and the ability to receive timely care without the need for a lengthy emergency department visit. For some, the urgent care setting is especially valuable during urgent-but-not-life-threatening episodes, such as vertigo, colds, asthma flare-ups, or acute injuries. The sentiment is that when care is needed promptly, Pacific Urgent Care Center delivers clear communication, thoughtful assessment, and treatment options that patients feel comfortable with. Several families describe Pacific Urgent Care Center as their preferred option for immediate health concerns and express gratitude for Dr. Amer and her team.

However, the reviews are not without notable criticisms and concerns. One patient recounts a troubling experience with an ear lavage that was recommended as a quick fix for tinnitus. According to this account, the procedure was excessively loud, worsened symptoms, and led to a lasting negative impact. The patient felt uncertain about the necessity of the procedure, given the ENT specialist later indicated there wasn't a significant blockage to justify it. This experience highlights a worry shared by some: urgent care centers may sometimes suggest treatments without fully weighing risks or confirming whether they are appropriate for a patient's specific condition. It serves as a reminder that urgent care, while convenient, may not always align with specialist assessments, and patients must feel empowered to seek second opinions when symptoms persist or worsen.

Noise levels in the waiting area also emerge as a recurring complaint. A couple of reviewers explicitly mention that the television is very loud and that requests to reduce the volume have not been honored. For these patients, the loud environment detracts from the overall experience, contributing to a sense that the space is less conducive to calm, private conversation about health concerns. This is contrasted by the many other positive comments about privacy, attentive staff, and a generally welcoming atmosphere, underscoring that experiences can vary within the same facility.

Billing and cost transparency appear as another area with mixed feedback. One review describes a bill that charged nearly twice a prior copay for an urgent care visit that required no additional services, followed by a referral to an external x-ray facility - an experience that led to frustration and a firm decision not to return. A separate incident involves a drive-thru COVID test, where a patient was told to expect an $80 charge, did not receive results, and months later faced an additional $400 charge for services that were never provided. These accounts raise concerns about billing practices and the clarity of what patients are paying for, signaling that, for some, financial transparency is a critical factor in their overall satisfaction.

Despite the billing and noise concerns, the overwhelming impression from the majority of reviews is highly positive toward Dr. Amer and the practice as a whole. Many patients repeatedly describe her as outstanding, patient, kind, and incredibly knowledgeable, with multiple family members returning specifically because of her care. Praise also extends to the staff's consistent professionalism, the ability to listen and address concerns, and the sense that the clinic offers a reliable, compassionate option for urgent medical needs. Some reviewers emphasize the long-standing relationship they've built with Pacific Urgent Care Center, noting that it has become a trusted source of care through the pandemic and beyond, including support during asthma flare-ups and other health issues in children.

Overall, Pacific Urgent Care Center emerges as a widely valued option for urgent medical needs, especially for patients who prioritize personal connection, clear communication, and a caring approach from clinicians like Dr. Amer. The clinic's strengths - compassionate care, attentive staff, a welcoming environment, and efficient access to care - are repeatedly highlighted. At the same time, there are clear opportunities to improve, including consistent wait times, quieter waiting areas, and greater billing transparency. The blend of glowing testimonials about Dr. Amer and constructive feedback about operational and administrative facets suggests a clinic that excels in key physician-patient interactions while inviting ongoing refinements in patient experience and financial clarity.

This part of Fullerton, California, offers a convenient and diverse range of amenities for seniors looking to settle in the area. With multiple pharmacies nearby, including CVS and Walgreens, accessing necessary medications and health supplies is easily accessible. There are also reputable medical centers within a short distance, such as St Jude Medical Center and Kaiser Permanente, providing quality healthcare services. In terms of dining options, there are various restaurants and cafes offering a mix of cuisines to cater to different tastes. The proximity to several parks provides opportunities for outdoor activities and relaxation in nature. Additionally, transportation options like bus stops and car rental services make getting around the area convenient. Overall, this part of Fullerton provides a balanced lifestyle with access to essential services and recreational opportunities for seniors looking to make this community their home.

Pharmacies

• CVS Pharmacy (0.5 miles)
• CVS Pharmacy (1.5 miles)
• Walgreens (1.9 miles)
• CVS Pharmacy (2.3 miles)
• CVS Pharmacy (3.2 miles)
• Walgreens (3.3 miles)
• CVS Pharmacy (3.3 miles)

Physicians

• St Jude Medical Center (0.5 miles)
• St Jude's Heritage Medical Center (2.4 miles)
• Kaiser Permanente, Euclid & Romneya (3.6 miles)
• Kaiser Permanente Medical Building 1 (5.4 miles)

Restaurants

• Summit House Restaurant (1.5 miles)
• Olde Ship (1.6 miles)
• The Hat (2 miles)
• Lazy Dog Restaurant & Bar (2.1 miles)
• Chick-Fil-A (2.4 miles)
• In-N-Out Burger (2.7 miles)
• Chick-Fil-A (2.7 miles)

Parks

• Craig Regional Park (1.8 miles)
• La Bonita Park (3.6 miles)
• Willow Park (5.4 miles)
• Steve Ambriz Memorial Park (5.7 miles)
• Michigan Park (7.4 miles)
• Central Park / La Palma Recreation & Community Services (7.6 miles)
• Faylane Park (7.6 miles)

Cafes

• Mother's Kitchen (2.4 miles)
• Starbucks (3.9 miles)
• Anaheim Packing District (4.7 miles)
• Jolly Holiday Bakery Cafe (6.1 miles)
• New Orleans Square (6.1 miles)
• Tiger Sugar (6.2 miles)
• La Brea Bakery Express (6.3 miles)

Theaters

• AMC DINE-IN Fullerton 2 (2.6 miles)
• Regal Yorba Linda & Imax (6.2 miles)
• AMC Puente Hills 20 (6.6 miles)
• Century Theatres (6.8 miles)

Hospitals

• Anaheim Regional Medical Center (3.6 miles)
• Ahmc Whittier Hospital Medical Center (6 miles)

Transportation

• Metro La Mirada & Alondra Bus Stop (4.5 miles)
• Drr Toontown Station (5.8 miles)
• Disneyland Monorail (6 miles)
• Drr Tomorrowland Station (6 miles)
• DLRR New Orleans Station (6.1 miles)
• Disneyland Monorail - Downtown Disney District Station (6.2 miles)
• Hertz Rent A Car (6.6 miles)

Places of Worship

• Chinese Baptist Church (4.5 miles)