24 Hour Home Care - Fullerton

Pros

• The company is awesome and has really good caregivers.
• The company helps families secure care for relatives with diverse needs.
• Cody is caring and passionate about matching caregivers with families.
• The staff are responsive and available to assist hospital social workers; Cody Moreno is consistently reachable and professional.
• Nurses and assistants at the rehab center provided excellent service and many became like family.
• Physical and occupational therapies were excellent.
• Therapy technicians became friends.
• The rehab center is highly recommended for its services.
• 24 Hour Home Care provided timely 24/7 home care and was praised as the best decision.
• The staff are kind, courteous, and helpful; they took care of all home care needs.
• The company connected clients with needed agencies and services; fees were reasonable.
• The services significantly aided recovery.

Cons

• The company refuses to pay the caregivers on time.
• The program manager Svetlana is heartless and rude.
• There are long hold times to speak to anyone.
• The company won't let caregivers pick up their checks, delaying payments for Christmas.
• The reviewer warns others not to work for these people.
• The company admits an error but delays payment until December 23.

Review

Across a range of experiences, 24 Hour Home Care comes through as a dependable partner for families seeking compassionate, responsive care. Several reviewers begin with simple, heartfelt affirmations: "I like my caregiver, she is so helpful," and "The company is awesome and it has really good caregivers." The sentiments quickly expand beyond single interactions to become a picture of a network that many people feel both connected to and supported by. The core thread is clear: dedicated caregivers who show up with care, kindness, and practical help when it's needed most.

A standout theme in these accounts is the role of Cody Moreno, who is repeatedly described as more than just a coordinator. One neighbor, for example, was able to secure care for two family members after Cody stepped in, and the reviewer notes that Cody "has always made us feel like he cares and you can tell he is passionate about what he does when he's figuring out which caregiver to best pair with your family member." This emphasis on thoughtful matching and genuine engagement recurs, painting a portrait of someone who is deeply involved in ensuring that the right caregiver is paired with the right family member.

The care team's responsiveness and professionalism extend into the medical and hospital settings as well. Reviewers say that "Staff is responsive and available to assist me in my role as a hospital social worker," with Cody specifically highlighted as "always reachable and ? very professional with patients and families." The impact of reliable communication is underscored by the sense of relief that comes from knowing a knowledgeable professional is available to help navigate complex care needs.

The experience at the Pavillion at Sunny Hills rehabilitation center stands out as a comprehensive, positive example of care coordination. One reviewer describes a stay of 20 days for therapies covered by Medicare, followed by an additional 10 days paid out of pocket, with "Every Registered Nurse and assistant gave me an excellent service." The care extended beyond nursing to encompass physical and occupational therapy, therapy technicians who became friends, and even the food and overall staff support. The reviewer, Bipin Engineer, a former Administrative Law Judge, expresses unwavering satisfaction and encourages others to seek rehab services through the same channel.

Another compelling narrative centers on a spouse's recovery after lung surgery. Facing the need for 24/7 home care, this family found that "24 Hour Home Care responded immediately to my request for assistance," with staff described as kind, courteous, and helpful. The agency not only managed home care needs but also connected the family to other needed services, including medical supplies and home health services, and the reviewer notes that the fees were "very reasonable." The overall message is that thorough, attentive service can make a difficult recovery period more manageable, and that the agency acts as a bridge to comprehensive support.

On the flip side, there are cautions raised by some reviewers about administrative missteps and communication gaps. One account accuses the company of refusing to pay caregivers on time, detailing missed payments around December 9 and a delayed payout until December 23, with the program manager Svetlana described as "heartless and rude." The reviewer calls for caution and even warns others not to work for the company, citing long hold times and a lack of timely resolution. This negative experience stands in contrast to the overwhelmingly positive tone of other reviews and serves as a reminder that billing and customer service processes can significantly affect overall satisfaction.

There are also notes about coverage and staffing logistics. One reviewer mentions that while they were hopeful, the organization does not offer LVN services, and the reviewer wished an LVN could be involved. The sentiment is tempered with recognition of the staff's willingness to assist and to ensure that someone with related skills is available, but the absence of LVN coverage is identified as a gap. Another reviewer, more succinct, simply states "Great customer service!" and shares appreciation for the willingness of staff to help even when funding limitations exist.

Taken together, the collection of reviews presents a generally positive portrait of 24 Hour Home Care as a resource that families consistently rely on for compassionate, professional support. Many experiences highlight personal connection - caregivers who feel like part of the family, therapists who become friends, and staff who coordinate across services to keep the care plan on track. The strongest praise centers on responsiveness, thoughtful matching, and the sense that the care team truly cares about the people they serve. While there are concerns about payment timing and certain staffing limitations, the overall message is one of trust, reliability, and a willingness to go the extra mile for families navigating difficult health journeys.

This part of Fullerton, California offers a variety of amenities and services that may be appealing for senior living. There are several restaurants within close proximity, ranging from casual dining options like In-N-Out Burger and McDonald's to more upscale choices like Summit House Restaurant. Additionally, there are multiple hospitals and medical facilities nearby such as St Jude Medical Center and Kaiser Permanente, providing easy access to healthcare services. The area also features several parks for outdoor recreation and relaxation. In terms of transportation, there are bus stops and car rental services available for convenient travel. Overall, this part of Fullerton offers a mix of conveniences that would be beneficial for seniors looking for a vibrant community with access to essential resources.

Restaurants

• Olde Ship (0.5 miles)
• In-N-Out Burger (1.7 miles)
• Chick-Fil-A (1.7 miles)
• McDonald's (2 miles)
• Summit House Restaurant (2 miles)
• The Hat (2.8 miles)
• Lazy Dog Restaurant & Bar (2.9 miles)

Physicians

• St Jude Medical Center (0.7 miles)
• Kaiser Permanente, Euclid & Romneya (2.5 miles)
• St Jude's Heritage Medical Center (3.4 miles)
• Kaiser Permanente Medical Building 1 (5.1 miles)
• The 200 Building (6.9 miles)

Pharmacies

• CVS Pharmacy (0.8 miles)
• Walgreens (1.3 miles)
• CVS Pharmacy (2.3 miles)
• Walgreens (2.7 miles)
• CVS Pharmacy (3.2 miles)
• CVS Pharmacy (3.3 miles)
• CVS Pharmacy (3.5 miles)

Theaters

• AMC DINE-IN Fullerton 2 (1.6 miles)
• Century Theatres (6.1 miles)
• Regal Yorba Linda & Imax (6.5 miles)
• AMC Movie Theater (7.3 miles)

Parks

• Craig Regional Park (2.6 miles)
• La Bonita Park (4.2 miles)
• Willow Park (4.3 miles)
• Steve Ambriz Memorial Park (5.2 miles)
• Faylane Park (6.6 miles)
• Central Park / La Palma Recreation & Community Services (6.9 miles)

Hospitals

• Anaheim Regional Medical Center (2.6 miles)
• Ahmc Whittier Hospital Medical Center (6.5 miles)

Cafes

• Mother's Kitchen (3.2 miles)
• Anaheim Packing District (3.7 miles)
• Starbucks (4.5 miles)
• Jolly Holiday Bakery Cafe (5.1 miles)
• New Orleans Square (5.1 miles)
• La Brea Bakery Express (5.2 miles)
• Starbucks (5.3 miles)

Places of Worship

• Chinese Baptist Church (3.6 miles)

Transportation

• Metro La Mirada & Alondra Bus Stop (4.2 miles)
• Drr Toontown Station (4.8 miles)
• Disneyland Monorail (5 miles)
• Drr Tomorrowland Station (5 miles)
• DLRR New Orleans Station (5.1 miles)
• Disneyland Monorail - Downtown Disney District Station (5.2 miles)
• Hertz Rent A Car (5.7 miles)