Valley Home Care

Pros

• Amber Mason is described as the best nurse, very attentive and informative.
• Amber Mason provides excellent care, is caring and knowledgeable, and is highly recommended along with her team.
• Stacey Costello takes very good care of her patients.
• Stacy Castillo consistently provides excellent care, listens to patients, and goes above and beyond.
• The Valley Home Health team is compassionate, knowledgeable, and dedicated to helping patients with health and mobility.
• The nurses are passionate about their work and deliver excellent care.

Cons

• Quam from Valley Home Health did not fulfill his obligations.
• Quam was very unprofessional.
• Quam appeared to be more interested in the neighbor's wife.
• The administrator was unresponsive to concerns.
• The nurses could not keep a consistent schedule.
• On multiple occasions, no nurse showed up as scheduled.
• The patient care coordinator was rude and unprofessional and blamed the patient.
• The nurse Paula was no help.

Review

Valley Home Health has left a mix of deeply positive impressions and serious concerns in the experiences shared by several families. Across the board, the care stories often begin with warmth and gratitude for individual nurses who demonstrated patience, attentiveness, and a genuine commitment to improvement in health and mobility. One recurring note is the extraordinary regard for Amber Mason, whose work is described as life-changing for a mother in need and as a reliable beacon of professional nursing for the family.

Amber Mason, in particular, is repeatedly portrayed as a standout caregiver. In one account, Amber is credited with becoming the best nurse for a mother, noted for being exceptionally attentive and informative from the very first visit. The reviewer recalls Amber introducing herself, explaining her duties, and establishing a trusted rapport. With continued visits, Amber's evident work ethic and dedication become clear, and the wound that was being treated showed noticeable improvement over time. The sentiment is heartfelt and reverent, with expressions of gratitude directed toward Amber and a sense that an angelic presence was at work. Another reviewer echoing the same sentiment emphasizes that Amber Mason and the Valley Home Health team provide excellent healthcare, highlighting Amber's care, knowledge, and the strong impression she left on the patient's overall well-being. The consistent thread is that Amber's care, and the team she works with, stands out as a high-value experience in contrast to other encounters with the provider.

Beyond Amber, caregivers such as Stacey Castillo and Stacy Costello are also remembered positively for their compassion and attentiveness. One reviewer notes that Stacey Castillo consistently delivers the best care, listens carefully, and is felt to be the best nurse. Another patient beams about Stacey Costello, who took very good care of the mother and went above and beyond in patient care, contributing to an amazing experience. These endorsements collectively paint Valley Home Health as a place where several nurses bring genuine concern and skilled, patient-focused care to the table, generating trust and appreciation from families during challenging health journeys.

However, not all experiences described are uniformly positive. There are clear and specific reports of unfulfilled commitments and unprofessional behavior that weigh heavily on a family's impression of the agency. In one instance, a patient describes an attempt to obtain a letter from a physical therapist to secure a State Grant. The encounter with a therapist named Quam is characterized as unfulfilled and months-long inaction after services were canceled. The reviewer highlights uncomfortable and disrespectful remarks from Quam, including comments about the patient's finances and living situation, which left them offended and frustrated. The account ends with a lack of responsive follow-up from the administrator, underscoring perceived communication gaps at the administrative level.

The negative feedback extends to concerns about reliability and professionalism within the broader team. A reviewer who sought in-home assistance for a loved one warns against relying on the service, explicitly stating they would not recommend it. Another patient mentions a bad experience with a nurse named Paula, describing the assignment as unhelpful. There are also broader comments urging readers to "call other home health services in town," implying that alternatives might be more dependable, at least in the reviewer's view. These points suggest that, for some families, the quality of bedside care may be offset by inconsistent staffing and uneven experiences across different caregivers.

Scheduling consistency emerges as a major theme in the more critical reviews. Several patients describe a pattern of nurses not showing up on scheduled days, frequent changes in assigned nurses, and delays in essential tasks such as needle changes for a Port-a-Cath (a TPN patient's critical need) and weekly blood work. One patient emphasizes the urgency of timely needle changes every seven days, noting that a nurse did attend one evening to change the needle, but no blood work was completed that week. Another account recounts a missed appointment followed by promises of the next day's visit, which never occurred, prompting repeated calls to the office. These anecdotes collectively portray a system where patient needs - already demanding due to complex treatments - are sometimes met with delays and missed visits, leaving families frustrated and anxious about ongoing care.

On the administrative front, there is a recurring complaint about the patient care coordinator's conduct. In one detailed account, the coordinator is described as rude and unprofessional, with the reviewer alleging that instead of resolving problems, the coordinator offered excuses, became argumentative, and blamed the patient for issues beyond their control. This kind of feedback points to a breakdown in communication and problem-solving within the office, exacerbating already difficult care situations for families who depend on timely, coordinated services.

Overall, the community of reviews paints a nuanced portrait of Valley Home Health. The agency clearly has highly capable, compassionate nurses - Amber Mason, Stacey Castillo, and Stacy Costello being highlighted as particularly exemplary - whose clinical skills and interpersonal warmth provide meaningful relief and improvement for patients and their families. At the same time, there are persistent concerns about administrative reliability, scheduling consistency, and professional conduct in certain interactions. Families considering Valley Home Health might be drawn by the evident depth of nursing care and personal dedication seen in Amber and her colleagues, while also weighing the importance of dependable scheduling, effective communication, and responsive administration to ensure a cohesive, trustworthy in-home health experience.

This part of Fresno, California, offers a variety of amenities that can cater to the needs of seniors looking to live in a convenient and vibrant community. With several pharmacies located within close proximity, access to healthcare and medications is easily accessible. There are also reputable physicians and medical facilities nearby for any health concerns. In terms of dining options, there is a selection of restaurants and cafes offering diverse cuisines. The area also boasts parks for outdoor recreation and places of worship for spiritual fulfillment. Additionally, transportation options are readily available with an airport nearby for travel needs. Overall, this part of Fresno provides a well-rounded environment with essential services for senior living.

Pharmacies

• US Script (0.1 miles)
• Rite Aid (0.6 miles)
• Save Mart Supermarkets (1.2 miles)
• Save Mart Supermarkets (1.2 miles)
• Walgreens (1.5 miles)
• Walgreens (2.1 miles)
• Walgreens (2.2 miles)

Physicians

• Omni Women's Medical Group, Dr Marquez (0.2 miles)
• Boswell Dermatology (1.2 miles)
• Mary Sadlek (1.2 miles)
• O'hanasian Dr Don Optometrists (2 miles)
• Miracle-Ear Hearing Aid Center (3 miles)
• Paramjit S. Fagoora, MD - Clear Vision Medical Center (3.1 miles)
• SleepQuest - Central Valley Patient Service Center (3.1 miles)

Restaurants

• The Annex Kitchen (0.3 miles)
• Ann's Donuts (1 miles)
• Sonic Drive-In (1 miles)
• McDonald's (1.1 miles)
• Guadalajara Restaurant (1.9 miles)
• Press Box (2.2 miles)
• Ampersand Ice Cream (2.2 miles)

Cafes

• Dutch Bros (1.3 miles)
• Dutch Bros Coffee (2.4 miles)
• Kuppa Joy Coffee House (3.2 miles)
• J Pot Mini Hot Pot & Bar (4 miles)

Transportation

• Sierra Sky Park Airport (E79) (2 miles)

Parks

• Figarden Loop Park (2.2 miles)
• Stallion Park (3.3 miles)

Places of Worship

• St Anthony of Padua (2.4 miles)
• Northpointe Community Church (2.8 miles)
• Central Community Church (2.9 miles)
• Cornelia Southern Baptist Church (3.4 miles)
• St Paul's United Methodist Church (3.7 miles)
• First Church Of God (3.8 miles)
• Free Grace Church (4.2 miles)

Theaters

• Regal Manchester - Fresno (3.3 miles)
• Regal Edwards Fresno Screenx, 4Dx & Imax (4 miles)
• Regal Marketplace @ El Paseo & RPX (4.2 miles)

Hospitals

• Childrens Hospital Central California (3.3 miles)
• Va Hospital (3.9 miles)
• VA Central California Health Care System (3.9 miles)
• Kaiser Permanante (4 miles)
• Saint Agnes Medical Center (4.4 miles)