Maxim of Fresno - Companion Services

Pros

• The AM and CRS Respite Team demonstrates exceptional professionalism, reliability, and dedication in every aspect of their work.
• Garden's exemplary support consistently goes above and beyond to ensure families receive the assistance they need.
• Trina is recognized for outstanding advocacy for child clients, with Sierra and Mary providing excellent respite care.
• Natalie is described as a beautiful soul who has guided the family through autism and ADHD with friendship and care.
• The Maxim Healthcare team is praised for coordinating private insurance approvals efficiently and providing attentive care.
• Jacquie shines a bright light in Kamryn's progress, using empathetic and effective methods that help him thrive.
• Briana is highlighted as an amazing recruiter who is friendly, responsive, and supportive throughout the onboarding process.
• Katie Grisgby from the Bakersfield office is described as the best recruiter and a compassionate liaison.
• Arthur is commended for being patient, caring, on-time, and going the extra mile for his clients.
• Maxim Healthcare staff are repeatedly described as professional, caring, and supportive, contributing to positive outcomes for clients and families.
• Maxim offers flexible scheduling and growth opportunities, which are consistently appreciated by staff and clients alike.

Cons

• Maxim Health Care only services parts of the counties they cover, leaving some families without access to care.
• Some staff are accused of racist bias and unprofessional behavior toward minority families.
• They have canceled respite care appointments and stood families up on multiple occasions.
• They allegedly lied about insurance coverage and what would be covered, causing billing and coverage confusion.
• Management is criticized for poor communication and failing to resolve complaints.
• In ABA services, there is criticism of poor training, inconsistent BCBA assignments, and lack of guidance.
• There are accusations that the company filed false reports with Children's Services against families.
• One reviewer calls Maxim Health Care the worst staffing company to work with.

Review

Maxim of Fresno - Companion Services is best suited for families that want intimate, in-home medical support with a strong emphasis on caregiver continuity and practical, hands-on advocacy. The community shines when a family needs reliable 1:1 nursing or respite support delivered by attentive professionals who become trusted partners in daily care. It is especially favorable for households navigating complex medical needs, epilepsy or dementia scenarios, and children with autism who respond well to consistent, compassionate caregivers who can coordinate with private insurers and keep care cohesive at home. The strongest value emerges from personal relationships with caregivers and coordinators who stay engaged, communicate clearly, and push for responsive, patient-centered solutions.

Those who may want to consider alternatives are families seeking a uniformly consistent ABA program across settings, guaranteed scheduling stability, or a fully transparent, low-friction experience with fewer reports of miscommunications or administrative gaps. Several reviews flag meaningful variability in ABA services, with concerns about training quality, supervision, and consistency from BCBA teams. Additionally, the service area is not universal across all counties, and some families experience gaps or delays in scheduling, billing, or escalation when issues arise. For households with tight budgets or rigid timelines, the unpredictability and higher cost of 1:1 home care may push toward exploring other providers with a steadier programming track record or broader geographic coverage.

The principal strengths rest with the people on the ground: deeply committed nurses, respite aides, and coordinators who bring genuine warmth, reliability, and practical problem-solving to families. Names like Garden, Natalie, and Jacquie illustrate the level of empathy and hands-on support that can transform a difficult day into a manageable one. The recruitment and office teams - Giovanni, Briana, Thuy, Lori, and others - are repeatedly praised for responsiveness, guidance, and advocacy that help families navigate insurance approvals, scheduling, and care plans. When those relationships click, the care feels seamless, the communication flows, and families gain a trusted ally. Yet these positives tend to hinge on individual staff chemistry and the stability of the local team, which is where the system shows its fragility.

By offsetting some of the cons with strong personal care, the provider can deliver meaningful value in the right circumstances. Where nursing staff demonstrate consistency and proactive communication, families experience less drift between shifts and greater confidence in at-home safety and adherence to care plans. The emphasis on caregiver mentorship and ongoing training offers a meaningful upside for families who prioritize professional growth and supervision for their nurses. Nevertheless, the larger cons - sporadic ABA supervision, inconsistent scheduling, and occasional concerns about staff conduct or cultural sensitivity - can erode trust and complicate decision-making for families that rely on predictable routines and measurable outcomes.

Practical decisions come into sharper focus when mapping needs to service realities. If the core requirement is dependable, compassionate in-home nursing with strong family liaison support, Maxim Fresno can be a solid match - provided one is willing to actively participate in coordinating schedules, selecting the right caregivers, and maintaining open lines with the office. If ABA is the dominant service, families should demand a clearly defined supervision structure, transparent hours, and a consistent BCBA team, with a contingency plan for gaps. Prospective clients should verify service areas, request a trial period with specific caregivers, and set expectations around how complaints and escalations are handled.

In the end, Maxim of Fresno - Companion Services offers a practical, hands-on option for families who value personal connection and assertive advocacy in home care, and who can tolerate some variability in program consistency and scheduling. It rewards households that invest in building a reliable caregiver roster and maintaining active communication with coordinators. For families prioritizing uniform ABA programming, strict scheduling discipline, or lower-cost solutions, alternatives may be preferable. The clearest path is to enter with clear priorities, insist on stable, qualified staff, and insist on explicit policies around supervision, response times, and privacy - then measure progress against tangible care goals week by week.

Pharmacies

• CVS Pharmacy (0.1 miles)
• Walgreens (1 miles)
• Pharmatron (1.3 miles)
• Rite Aid (1.6 miles)
• Walgreens (1.6 miles)
• Save Mart Supermarkets (1.7 miles)
• CVS Pharmacy (1.9 miles)

Restaurants

• The Cheesecake Factory (0.3 miles)
• Chick-Fil-A (0.4 miles)
• Taco Bell (0.9 miles)
• In-N-Out Burger (1.1 miles)
• Rally's (1.1 miles)
• The Train Depot (1.1 miles)
• The Old Spaghetti Factory (1.3 miles)

Physicians

• Paramjit S. Fagoora, MD - Clear Vision Medical Center (0.4 miles)
• SleepQuest - Central Valley Patient Service Center (0.5 miles)
• Neuro Pain Medical Center (1 miles)
• Ketsana Vilaysane (1.2 miles)
• Advanced Medical Imaging (1.3 miles)
• O'hanasian Dr Don Optometrists (1.8 miles)
• Nephrology Associates (1.9 miles)

Hospitals

• Childrens Hospital Central California (1.1 miles)
• Saint Agnes Medical Center (2 miles)
• Kaiser Permanante (2.3 miles)
• VA Central California Health Care System (2.5 miles)
• Va Hospital (2.5 miles)

Places of Worship

• St Paul Newman Center (1.3 miles)
• St Anthony of Padua (1.3 miles)
• First Church Of God (1.5 miles)
• Free Grace Church (2.2 miles)
• St Paul's United Methodist Church (2.6 miles)

Theaters

• Regal Manchester - Fresno (1.9 miles)
• Maya Cinemas Fresno 16 (2.6 miles)
• Regal Edwards Fresno Screenx, 4Dx & Imax (2.8 miles)

Cafes

• Collect Coffee Bar (2.6 miles)
• Dutch Bros (2.6 miles)
• J Pot Mini Hot Pot & Bar (2.7 miles)

Parks

• Woodward Park (3 miles)