Archway Recovery Svc

Pros

• They taught him about his triggers and how to identify them.
• They taught him patience.
• The Rech Techs are very nice and professional.
• The managers, Ms. Donna and Ms. Letti, are very nice, professional, and amazing people.
• The executive director Kevin is also an amazing person.
• This program is unlike anything he had ever been to.
• He loved the way they ran it.
• It is a very special place and he would recommend it to anyone with any kind of addiction.
• Archway Recovery Services saved his life and repaired his relationships with the most important people in his life.
• He thanks Archway Recovery Services for saving his life and repairing his relationships.
• A heartfelt thank you for all they do; he wishes them peace.

Cons

• The owner's son, J.D., made offensive comments claiming Archway Recovery comes before any religion, including Islam, showing disregard for faith.
• An employee who witnessed the comments appeared visibly uncomfortable and hesitant to speak up due to fear of losing her job.
• J.D. confronted the patient, denied the statements, and even called the patient a liar.
• The patient was pushed out of the program and publicly labeled a liar by a leadership figure.
• There is a noted culture of fear and intimidation at Archway Recovery.
• The incident occurred after the patient had fasted during Ramadan, making the remarks especially offensive.
• The facility's actions suggest a lack of respect for diversity, faith, and basic human decency.
• Management did not take adequate steps to address the discriminatory behavior.
• The patient felt compelled to warn others and file a formal complaint to seek accountability.

Review

A patient's account of their time at Archway Recovery tells a troubling story of discrimination, fear, and an atmosphere that, in their view, undermined the very healing it professed to offer. On the first day of Ramadan, this individual sought help for addiction and recovery but instead encountered what they describe as an inappropriate and prejudicial stance from J.D., who they say is the owner's son and also a counselor at the facility. The reviewer quotes J.D. as saying that "ARCHWAY RECOVERY COMES BEFORE ANY RELIGION, INCLUDING ISLAM," a remark that signaled a clear dismissal of religious practice and faith. The comment struck the reviewer as evidence of a staff culture that did not respect diverse beliefs, and they recount seeing an employee present during the exchange who looked visibly uncomfortable and hesitant to speak up, apparently fearing repercussions to her own job if she corroborated or disputed what was said.

When the reviewer attempted to address the situation with J.D., they say he denied having made the discriminatory remarks and even labeled the patient a liar in front of peers. The tension escalated as they sought confirmation from a witness who worked at the facility; however, that person again declined to speak up due to fear of retaliation. The reviewer describes a broader climate of fear and intimidation, suggesting that this environment hindered open discussion and accountability. They mention that the facility has cameras with voice recognition, but claim these would only come into play if specifically subpoenaed, which reinforced their sense that the truth might be suppressed rather than addressed. All of this culminated in the patient feeling pushed out of the recovery program, a consequence they attribute directly to J.D.'s conduct and stance.

Relating the incident to the core purpose of the program - the rescue and restoration of a person's health - the reviewer emphasizes how deeply demoralizing the events were. Ramadan added an additional layer of hurt: the reviewer had fasted all day and asked simply to order pizza to break their fast, a modest request that became entangled in the controversy. They frame the comments about Archway "coming before any religion" as especially offensive in this context, underscoring a perceived contradiction between the facility's public mission of support and the personal affront to someone trying to heal while observing their faith. The 12-Step framework, which traditionally involves recognizing a Higher Power, is cited as another point where J.D.'s actions appeared to clash with foundational principles, fueling the reviewer's sense that faith and recovery were being biasedly discounted.

Feeling that they could not trust the environment to protect them, the reviewer states that they intend to file a formal complaint with the Director of Operations and to warn others by sharing their experience. They describe not wanting to return to Archway and insist that the management's response should be to hold staff accountable to prevent the same treatment from happening to others. The reviewer notes their attempt to obtain corroboration from a witness who works at the facility, only to be met with fear about possible repercussions for speaking out. In closing, they recount a call from J.D. to their father, who had come to pick them up, in which the owner's son allegedly claimed that no employee liked the reviewer and then suggested they could reapply to come back - an outcome the reviewer characterizes as a "joke" given the circumstances and the harm they felt they had endured.

In contrast to this harrowing account, another narrative from Archway Recovery Services presents a markedly positive experience. This second reviewer describes arriving on October 11, 2024, with a devastating addiction to methamphetamine and feeling that they had lost nearly everything. They credit Archway's program with teaching them about triggers, cultivating patience, and guiding them toward an eventual sixty-to-ninety-day journey that culminated in participation in a Sober Living Environment. The reviewer emphasizes that the staff - referred to as the Rech Techs - were consistently kind, professional, and supportive, and they highlights specific praise for managers Donna and Letti, as well as the executive director Kevin, calling them "amazing people" and noting that the program's structure was uniquely effective. A distinctive element of their experience was a graduation-preparation panel designed to ensure readiness for life beyond the program, which they describe as a meaningful gatekeeping process that helped many avoid premature reentry into risky environments.

This second testimonial culminates in a heartfelt endorsement: Archway Recovery Services "saved my life" and helped repair important relationships, with the reviewer expressing gratitude for the staff's hard work during difficult times when life grew tougher. The message closes with a broad recommendation of the program to anyone struggling with addiction, and a personal sign-off praise from Rochelle Souza, along with a separate line of gratitude from Julie Lake, who adds a personal note of peace and thanks. The final remark - "Julie lake is nothing nice at all ...." - reads as a sharp, contradictory aside that punctuates the overall positive tone of the testimony but also leaves a lingering impression of unresolved tensions within the same community.

Taken together, these two accounts illuminate a complex portrait of a recovery organization that can, in the experience of some, be a source of life-changing healing and strong support, while in the experience of others, reveal serious concerns about discrimination, fear, and management accountability. The first review raises questions about the treatment of faith, the courage of staff to speak up, and the consequences for patients who challenge problematic behavior. The second review highlights commendable programs, dedicated staff, and a structured path toward recovery that many patients find transformative. The juxtaposition invites reflection on how a recovery facility can balance rigorous, results-driven programming with an inclusive, respectful, and safe environment for all participants, regardless of religion or belief. It also underscores the importance for administrators to address complaints promptly, protect staff who speak up, and ensure that the healing space truly honors the diverse needs and faiths of everyone in treatment.

This part of Fairfield, California offers convenient access to essential amenities for seniors. With multiple pharmacies such as CVS, Walgreens, and Walmart nearby, obtaining necessary medications is easily accessible. In terms of healthcare, there are various physicians specializing in different fields including pain management, cardiology, and mental health solutions within a short distance. The presence of Northbay Medical Center Labor & Delivery and Sutter Regional Medical Foundation hospitals ensures medical needs can be met with quality care. Additionally, there are a variety of dining options ranging from fast food chains like Wendy's and Taco Bell to healthier choices such as Pho Saigon Vietnamese Restaurant and Chick-Fil-A. For recreational activities or relaxation, numerous parks like Hillview Park and Lawler Ranch Park provide opportunities for outdoor enjoyment. Overall, this area provides a balance of convenience, medical services, dining options, and recreational spaces that may appeal to seniors looking for a comfortable living environment.

Pharmacies

• CVS Pharmacy (0.3 miles)
• Bath & Body (0.5 miles)
• Northbay Family Compounding Pharmacy (1 miles)
• Walgreens (1.3 miles)
• Rite Aid (1.4 miles)
• Walmart Pharmacy (1.5 miles)
• CVS Pharmacy (2.3 miles)

Physicians

• Kelly Pain Health Center (0.3 miles)
• Northbay Occupational Health (0.4 miles)
• Dr Breneisen Cardiology (0.5 miles)
• Mindful Health Solutions (0.5 miles)
• Dr Dasari, MD (0.5 miles)
• Kao Samuel MD (0.5 miles)
• Murray A Woolf MD (0.5 miles)

Hospitals

• Northbay Medical Center Labor & Delivery (0.5 miles)
• Sutter Regional Medical Foundation (2.8 miles)
• Sutter Fairfield Medical Campus (2.9 miles)
• Travis Air Force Base (4.2 miles)
• U S Air Force (4.3 miles)
• DGMC Radiology (4.3 miles)
• NorthBay Healthcare Foundation (5.5 miles)

Restaurants

• The Habit Burger Grill (0.5 miles)
• Pho Saigon Vietnamese Restaurant (0.6 miles)
• Wendy's (0.7 miles)
• McDonald's (0.9 miles)
• Taco Bell (1 miles)
• Adalberto's Mexican Food (1 miles)
• Chick-Fil-A (1 miles)

Cafes

• Starbucks (0.7 miles)
• Dutch Bros Coffee (0.9 miles)
• Panera Bread (1 miles)
• Sharetea (1.2 miles)
• Peet's Coffee and Tea (1.3 miles)
• Starbucks (1.4 miles)
• Starbucks (2.2 miles)

Transportation

• U-Haul Moving & Storage (0.9 miles)
• Fairfield Transportation Center (1.6 miles)
• Fairfield-Vacaville Station (FFV) (4.4 miles)

Parks

• Hillview Park (1.3 miles)
• Lawler Ranch Park (2.3 miles)
• Lawler Falls Park (2.7 miles)
• Rancho Solano Park (3.4 miles)
• Lagoon Valley Park (5.6 miles)
• Keating Park (6 miles)
• John Arlington Park (6 miles)

Places of Worship

• Liberty Church (1.3 miles)
• Jehovah's Witnesses (3.1 miles)