24 Hour Home Care - Encino

Pros

• They were always there in time and generally friendly.
• Some caregivers were excellent.
• They were great and very professional when mom was just out of the hospital.
• The services have been wonderful; every caregiver has been good with my mom.
• The staff are very friendly, keep everything clean and sanitary, and keep the family posted on changes.
• 24 HR Homecare is professional, knowledgeable, and compassionate.
• They are easy to call and quick to respond; caregivers are respectful and accommodating.
• They are reliable and willing to help.
• They provide the best care.

Cons

• The staff failed to show up for scheduled shifts and there was no one accessible at 24 Hour Home Care to assist.
• They were not proactive in taking care of tasks like laundry and just sat there most of the time.
• There was no stability in caregiving; multiple caregivers were assigned and none stayed with him.
• A caregiver refused to leave the home when asked, sleeping in the kitchen.
• My dad fell twice under caregiver supervision and needed hospital care.
• The agency sent unqualified caregivers who could not stay by his side.
• Paramedics had to be called seven times and nothing changed.
• The pay for caregivers was abysmal and the agency didn't seem to care.
• They are rarely available on weekends and it's hard to speak to the same person.
• They failed to refund money for a service not performed.

Review

This community is best suited for families seeking flexible, in-home senior support in Encino where the priority is breadth of services and responsive, professional communication rather than guaranteed caregiver stability. It appeals to households needing short-term relief, temporary coverage, or help with daily tasks for relatively independent seniors who don't require constant one-on-one supervision. Those facing dementia or high-risk needs, who require a consistently assigned caregiver and near-continuous oversight, should consider alternatives.

Alternatives are worth evaluating for families that prioritize caregiver continuity and weekend coverage. Other in-home agencies with a stronger track record of stable caregiver matching, or a facility-based option for high-acuity needs, may offer more predictable supervision. If the objective is unwavering, round-the-clock presence with a single care team, a facility or a provider with explicit caregiver assignments and backup coverage should be compared.

Pros across reviews center on professionalism, accessible administration, and responsive communication. Reported strengths include courteous, capable caregivers, timely responses from the office, and a willingness to tailor services to individual tasks - from basic daily chores to equipment and home-modification assistance. Several clients note that caregivers arrive on time, exhibit genuine care, and form constructive relationships with loved ones, underscoring the agency's potential to deliver compassionate at-home support when the match works well.

Yet the negatives are consequential and frequently recur. Instances of missed shifts, caregiver turnover, and inconsistent assignments undermine stability for clients with cognitive impairment or complex needs. There are troubling anecdotes of caregivers staying in one room or staying on-site without proper supervision, and at times unsafe situations requiring medical intervention. Scheduling gaps, weekend unavailability, and difficulties obtaining consistent communication or the same caregiver amplify frustration and erode trust. A few clients report financial disputes or deposits not returned after service declines, which colors the overall perception of reliability.

The important question is whether the strengths can meaningfully offset the weaknesses. For families that can actively oversee care, insist on a dedicated supervisor, and demand a stable caregiver pairing with clear written expectations, the positives - professionalism, broad service scope, and responsive offices - can still deliver meaningful value. However, for those whose primary need is dependable, dementia-friendly supervision and rock-solid continuity, the current pattern of turnover and scheduling fragility can overwhelm even excellent communication and good intentions.

Practical deployment of this service requires a disciplined setup. Prospective clients should demand a concrete care plan with assigned supervisor, fixed caregiver pairings where possible, and explicit weekend coverage. A tested trial period is prudent to gauge consistency and safety, with written escalation paths for emergencies. Cost awareness is essential, as several reviews flag price as a consideration, alongside the need to validate what is included and what requires extra. In short, 24 Hour Home Care Encino offers strong potential when oversight and caregiver stability are actively managed; without that, families should weigh alternatives that promise tighter continuity or a higher level of supervised care.

This part of Encino, California offers a convenient and vibrant community with a variety of amenities within close proximity. Residents can enjoy dining options such as Chili's Grill & Bar or Uncle Bernie's Deli, as well as easily access pharmacies like CVS and Walgreens for their healthcare needs. The area also provides ample opportunities for outdoor recreation at nearby parks like Lake Balboa Park or Coldwater Canyon Park. For entertainment, there is the Regal Sherman Oaks Galleria theater just a short drive away. In terms of healthcare, there are reputable physicians and hospitals nearby, including the Southern California Orthopedic Institute and Kaiser Permanente Emergency. Additionally, there are places of worship like St Michael & All Angels Church within the community for spiritual support. Overall, this part of Encino offers a well-rounded and convenient living environment for seniors looking to settle down in a bustling yet peaceful neighborhood.

Restaurants

• Chili's Grill & Bar (0.1 miles)
• The Stand American Classics Redefined (0.2 miles)
• Uncle Bernie's Deli (0.6 miles)
• McDonald's (1.9 miles)
• McDonald's (2.4 miles)
• McDonald's (2.4 miles)
• In-N-Out Burger (2.8 miles)

Pharmacies

• CVS Pharmacy (0.2 miles)
• Valley Drug & Compounding (0.3 miles)
• CVS Pharmacy (0.9 miles)
• CVS Pharmacy (1.7 miles)
• Walgreens (1.9 miles)
• CVS Pharmacy (3.1 miles)
• Walgreens (3.1 miles)

Parks

• Encino Bike Path (1.5 miles)
• Lake Balboa Park (1.8 miles)
• Van Nuys Sherman Oaks Park (3.7 miles)
• Serrania Park (4.6 miles)
• Top of Topanga Overlook (5.6 miles)
• Coldwater Canyon Park (6.1 miles)
• Franklin Canyon Park (6.2 miles)

Theaters

• Regal Sherman Oaks Galleria (2.3 miles)

Transportation

• Van Nuys Airport (VNY) (2.9 miles)
• Van Nuys FlyAway Bus Terminal to LAX (3.6 miles)

Cafes

• Starbucks (3.2 miles)
• Winnetka Bowl (4.3 miles)
• Starbucks (5.7 miles)
• Porto's Bakery & Cafe (5.9 miles)
• Starbucks (6 miles)
• Starbucks (6.2 miles)
• Starbucks (6.9 miles)

Physicians

• Southern California Orthopedic Institute (3.4 miles)
• Mid-Valley Comprehensive Health Center (4.6 miles)
• UCLA Health Woodland Hills (5.9 miles)

Places of Worship

• St Michael & All Angels (5.7 miles)
• Immanuel Bible Church (6.2 miles)

Hospitals

• Kaiser Permanente Emergency (5.9 miles)
• Veterans Administration (5.9 miles)