24 Hour Home Care - Encino

Pros

• The caregivers at 24 Hour Home Care are very friendly and professional, ensuring a respectful and accommodating environment for their patients.
• Many clients are satisfied with the care their loved ones receive, noting that caregivers build great relationships and provide competent assistance.
• The administrative staff is responsive and works closely with families to understand their needs, leading to positive experiences with the service.
• Clients appreciate the agency's flexibility, as they are willing to assist on short notice without requiring a minimum number of hours.
• Several reviews commend 24 Hour Home Care for being proactive in communication, keeping families updated on any changes or developments in care.

Cons

• Multiple caregivers were sent to the home, leading to instability for the individual in need of care, which was detrimental due to their dementia.
• Many caregivers were poorly trained and failed to meet specific care requirements, resulting in multiple emergency situations.
• Caregivers frequently fell asleep while on duty and displayed unprofessional behavior, including refusing to leave when asked.
• The agency lacked proactive communication and support during crises and did not provide consistent staffing.
• The overall care experience felt more like temporary help rather than a committed caregiving service, with little regard from the agency for caregiver qualifications or matching needs.
• Services started without any follow-through or reliability; caregivers either failed to show up or arrived at inconvenient times.
• There was a lack of continuity in caregiving, making it difficult for individuals with dementia to adjust to new caregivers frequently.
• The response from the company seemed inadequate after multiple complaints about caregiver performance and safety incidents.
• Communication issues arose as representatives were often unavailable during weekends and there was no consistency in contacts.
• Overall dissatisfaction with the quality of care received led many reviewers to seek alternative agencies that promised better caregiver standards.

Review

The experience of utilizing 24 Hour Home Care services has been met with a range of opinions, reflecting the challenges and successes that families encounter when seeking in-home care for their loved ones. Many families have shared their trials with staffing issues, caregiver consistency, and the overall quality of care provided. While some have praised the company for its professionalism and responsive service, others have expressed significant frustration over their experiences.

One common theme that emerges from several reviews is the inconsistency in caregiver assignments. Families often found themselves facing a rotating door of caregivers who lacked familiarity with their loved one's specific needs. For patients like those with dementia, complexity arises when caregivers are frequently changed; one reviewer noted that their father required stability due to his condition but instead faced an ever-changing roster of staff members. The revelation that multiple caregivers were sent without proper consideration for compatibility or adequate training highlighted systemic flaws within the company's staffing approach.

Further compounding these issues was a lack of proactive engagement from some caregivers during shifts. One reviewer pointed out that many caregivers appeared to be merely present in the home without actively contributing to daily tasks such as laundry or companionship activities. This perception fostered a sense of disappointment among family members who desired a more engaged caregiver—a sentiment echoed by another family who reported having caregivers fall asleep on couches while their loved ones were left unattended.

Moreover, safety concerns loomed large for families reliant on 24 Hour Home Care services. A harrowing account detailed two incidents where an individual fell under caregiver supervision—an occurrence deemed unacceptable given the family's expectations for quality care they were financially investing in. Such experiences led them to question how unqualified individuals could be employed by an agency promising professional care standards. Despite repeated communications about these serious incidents, solutions remained elusive, resulting in loss of trust.

On the other hand, not all experiences yielded negative feedback; there were instances where families lauded the support received from attentive caregivers who established strong relationships with clients. Some reviews affirmed satisfaction with timely check-ins and effective communication between administrative staff and family members regarding any updates related to care services rendered at home. These positive encounters stood out amid criticisms, serving as a reminder that while not universal, competent and compassionate caregiving is indeed possible within this framework.

Compounding this dichotomy was feedback surrounding customer service interactions—a critical component of any healthcare service provider's reputation. While many expressed dissatisfaction over reaching representatives or waiting on callbacks during urgent moments, others found immediate responsiveness among certain staff members at 24 Hour Home Care commendable. Such discrepancies indicate a need for improvement across all levels—especially concerning accessibility during non-business hours—as families navigate unfamiliar territory in securing aid for aging relatives.

In conclusion, 24 Hour Home Care appears to be operating amid conflicting narratives regarding its effectiveness as an in-home caregiving option. Families grappling with nuanced issues such as caregiver reliability and engagement versus those celebrating positive caregiver-client interactions highlight ongoing demand for accountability and improvement within patient care practices across home health agencies alike. As families share detailed insights into both beneficial encounters and significant shortcomings encountered throughout their journeys, it becomes apparent that prospective consumers must conduct thorough research while weighing options diligently before committing to a home healthcare provider's services amidst variable influences affecting satisfaction outcomes.

This part of Encino, California offers a convenient and vibrant community with a variety of amenities within close proximity. Residents can enjoy dining options such as Chili's Grill & Bar or Uncle Bernie's Deli, as well as easily access pharmacies like CVS and Walgreens for their healthcare needs. The area also provides ample opportunities for outdoor recreation at nearby parks like Lake Balboa Park or Coldwater Canyon Park. For entertainment, there is the Regal Sherman Oaks Galleria theater just a short drive away. In terms of healthcare, there are reputable physicians and hospitals nearby, including the Southern California Orthopedic Institute and Kaiser Permanente Emergency. Additionally, there are places of worship like St Michael & All Angels Church within the community for spiritual support. Overall, this part of Encino offers a well-rounded and convenient living environment for seniors looking to settle down in a bustling yet peaceful neighborhood.

Restaurants

• Chili's Grill & Bar (0.1 miles)
• The Stand American Classics Redefined (0.2 miles)
• Uncle Bernie's Deli (0.6 miles)
• McDonald's (1.9 miles)
• McDonald's (2.4 miles)
• McDonald's (2.4 miles)
• In-N-Out Burger (2.8 miles)

Pharmacies

• CVS Pharmacy (0.2 miles)
• Valley Drug & Compounding (0.3 miles)
• CVS Pharmacy (0.9 miles)
• CVS Pharmacy (1.7 miles)
• Walgreens (1.9 miles)
• CVS Pharmacy (3.1 miles)
• Walgreens (3.1 miles)

Parks

• Encino Bike Path (1.5 miles)
• Lake Balboa Park (1.8 miles)
• Van Nuys Sherman Oaks Park (3.7 miles)
• Serrania Park (4.6 miles)
• Top of Topanga Overlook (5.6 miles)
• Coldwater Canyon Park (6.1 miles)
• Franklin Canyon Park (6.2 miles)

Theaters

• Regal Sherman Oaks Galleria (2.3 miles)

Transportation

• Van Nuys Airport (VNY) (2.9 miles)
• Van Nuys FlyAway Bus Terminal to LAX (3.6 miles)

Cafes

• Starbucks (3.2 miles)
• Winnetka Bowl (4.3 miles)
• Starbucks (5.7 miles)
• Porto's Bakery & Cafe (5.9 miles)
• Starbucks (6 miles)
• Starbucks (6.2 miles)
• Starbucks (6.9 miles)

Physicians

• Southern California Orthopedic Institute (3.4 miles)
• Mid-Valley Comprehensive Health Center (4.6 miles)
• UCLA Health Woodland Hills (5.9 miles)

Places of Worship

• St Michael & All Angels (5.7 miles)
• Immanuel Bible Church (6.2 miles)

Hospitals

• Kaiser Permanente Emergency (5.9 miles)
• Veterans Administration (5.9 miles)