603 Tocino Drive, Duarte, CA 91010
For more information about senior living options: (844) 490-3973
Mountain View Terrace offers competitive pricing compared to the broader market in Los Angeles County and across California. Monthly costs for a studio apartment at Mountain View Terrace stand at $3,095, significantly lower than the county average of $4,172 and the state average of $4,145. Similarly, their one-bedroom units are priced at $3,195, which is well below both Los Angeles County's average of $4,603 and California's average of $4,340. This positioning not only makes Mountain View Terrace an attractive option for prospective residents but also reflects a commitment to providing quality living at more accessible price points within the region.
| Floor plans | Mountain View Terrace | Los Angeles County | California |
|---|---|---|---|
| Studio | $3,095 | $4,172 | $4,145 |
| 1 Bedroom | $3,195 | $4,603 | $4,340 |
A family member recently shared a troubling set of experiences about a senior living property, painting a picture of ongoing neglect, poor communication, and seemingly indifferent policy enforcement. What began as a straightforward search for appropriate housing for an aging relative quickly spiraled into a cascade of frustrating and alarming incidents. The reviewer was told, in the admission process, that it can take as long as ten years to secure a place on the waitlist, a figure they found unbelievable and something they planned to challenge with fair housing authorities. The underlying message they received, however, was that the system is slow, opaque, and prone to discouraging families rather than facilitating timely placements.
The core of the complaint centers on the reviewer's father, who has lived at the property for a decade. The writer describes a pattern of what they call poor treatment and arbitrary enforcement of rules. The father was allegedly "written up" for benign activities such as feeding squirrels and birds, for the placement of his plants, and even for doors being left ajar. The grievance extends to the outdoors and the landscaping: the family claims the staff would not permit his rose bushes and other plantings to stay in place, despite the father's long-standing routines and preferences. The tone suggests a climate where everyday expressions of life and care - tending plants, feeding wildlife, and simply living in a familiar rhythm - are policed with punitive notes rather than understanding or accommodation.
A serious health crisis exacerbates the concerns. The father suffered a stroke, and the family says the property was informed that he was on hospice care. During this vulnerable period, there were significant operational problems: a key card for the entry gate stopped working, despite promises and explanations from office staff that the issue would be resolved. Three months later, the key still did not function. Compounding the problem, the facility allegedly claimed to have programmed the father's landline to interface with the building's intercom, yet the family continued to experience access issues. Medication deliveries continued, but the inside coordination - such as updating access and contact methods - appeared inconsistent. The family also faced a barrier to obtaining real-time information during emergencies, with staff reportedly refusing to disclose information about their relative to family members, even when it was evident that the family was present and actively involved in his care. This lack of transparency in a time of crisis struck the reviewer as both imprudent and lacking in basic patient- and family-centered care principles.
Safety and communication gaps emerge as another central thread. The reviewer described a recent incident where the father fell on the street, observed by a passerby who assisted him and called emergency services. In such a moment, the family attempted to obtain information from the property about the father's status but were told the information could not be disclosed, which they found unacceptable and counterintuitive to the responsibilities of a living community that houses vulnerable seniors. The reviewer attempted to file a formal complaint, only to be told that disclosure policies prevented staff from sharing details with the family. The overarching impression is that the property lacks reliable communication channels, especially during emergencies, and that there is a disconnect between what the family expects in terms of involvement and what the facility is willing to provide.
The family also questions the limits of the facility's care model. They emphasize that the property does not function as assisted living or 24-hour care, yet they feel strongly that family members should be kept informed and treated as partners in care. The policy around access to emergency response features - such as personal emergency buttons - appears to be out of step with the lived reality of residents, where someone may press a button and rely on timely staff response, not a system that leaves a caller waiting. The family's concerns extend to a sense that the facility's emphasis on "costs" and strict rules runs at the expense of human dignity and practical safety for residents who depend on staff for help and companionship.
Another troubling element involves the social worker's behavior inside the father's living space. The reviewer alleges that the social worker trespassed into private property - specifically, the father's mail - and went through mail to determine what should be shared with the family and what should be discarded. The family believes this action constitutes a federal offense and insists they observed mail being removed and not returned. When the issue was raised, the staff allegedly questioned the family's knowledge of what had happened, which the reviewer found dismissive and disrespectful. The combination of perceived privacy violations, questions about the handling of sensitive documents, and the lack of a transparent response from social workers creates a sense of insecurity about the protection of personal information within the facility.
A broader sense of dissatisfaction runs through the entire account, with multiple residents reportedly facing similar issues. The reviewer notes that other tenants complain about being written up for seemingly minor infractions - such as the placement of a bird cage or feeding the squirrels - suggesting a culture that polices everyday life to a degree that feels punitive rather than supportive. The overall tone is one of frustration and disappointment: a senior living environment that should offer safety, dignity, and care instead feels controlling, opaque, and unresponsive to the needs and rights of elderly residents and their families.
In closing, the reviewer expresses a strong reluctance to recommend the property to anyone and hints at pursuing action through fair housing channels. The narrative paints a picture of an environment where a loved one's health crisis, privacy, daily living, and family involvement are met with procedural barriers, inconsistent access, and a staff culture that seems to prioritize rule enforcement over compassionate, resident-centered care. For families seeking a supportive, transparent senior living community, this account serves as a pointed warning about potential pitfalls and a call for deeper scrutiny of how such facilities balance safety, autonomy, and dignity for their residents.
Mountain View Terrace in Duarte, CA is a welcoming board and care home that provides exceptional care services for seniors. Our fully furnished community offers a comfortable and homely atmosphere for our residents.
We prioritize the comfort and well-being of our residents by providing amenities such as a spacious dining room where delicious meals are served, ensuring that special dietary restrictions are accommodated. Our housekeeping services ensure that residents have a clean and tidy living space at all times.
Our outdoor spaces provide opportunities for residents to enjoy fresh air and nature, enhancing their overall quality of life. At Mountain View Terrace, we understand the importance of staying connected, which is why we provide telephone and Wi-Fi/high-speed internet access.
Our dedicated team is committed to assisting residents with activities of daily living such as bathing, dressing, and transfers. We also coordinate with healthcare providers to ensure our residents receive the necessary medical attention they require. For those with diabetes, our staff is experienced in providing specialized diets.
Residents can engage in various activities organized daily, promoting social interaction and enjoyment. Whether it's participating in group exercises or pursuing personal hobbies, there's something for everyone at Mountain View Terrace.
Convenience is an essential aspect of our community. We have numerous nearby amenities including cafes, pharmacies, physicians' offices, restaurants, places of worship, hospitals and transportation options available for easy access to appointments.
At Mountain View Terrace, we strive to create an environment where seniors can thrive while receiving personalized care tailored to their specific needs. Come visit us today to experience the warmth and compassion that define our assisted living community.
Mountain View Terrace offers competitive pricing compared to the broader market in Los Angeles County and across California. Monthly costs for a studio apartment at Mountain View Terrace stand at $3,095, significantly lower than the county average of $4,172 and the state average of $4,145. Similarly, their one-bedroom units are priced at $3,195, which is well below both Los Angeles County's average of $4,603 and California's average of $4,340. This positioning not only makes Mountain View Terrace an attractive option for prospective residents but also reflects a commitment to providing quality living at more accessible price points within the region.
Mountain View Terrace is located at 603 Tocino Drive, Duarte, CA 91010 in Los Angeles County, California
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