A Beloved Home of Diamond Bar

Pros

Cons

• The reviewer notes that the place changed its name to Banner Ridge Home Care.
• The reviewer would not give the place any stars.
• The reviewer says the place sucks.
• The workers argued with the reviewer whenever a simple request was made.
• The workers agreed to do things, but only verbally.
• The workers did not provide 24/7 care as they had agreed.
• On each visit, the workers are seen chatting, watching soap operas, or playing games on their phones.
• The home is described as very inconsiderate, uncooperative, and unprofessional.

Review

A recent reviewer describes a sharp dissatisfaction with a care facility that has renamed itself Banner Ridge Home Care. The tone is heat-filled from the outset, with the writer stating they wouldn't have given the place any stars if they could, and insisting that the facility "sucks." The language underscores a deep sense of disappointment and frustration, suggesting a gap between what the facility promises and what the reviewer experiences. The change of name is noted, but it does not appear to soften the negative impression; rather, it is mentioned as a contextual detail in a broader critique of the service and environment.

Central to the complaint is the way staff interact with residents and handle requests. The reviewer reports frequent arguments with workers whenever a simple task is asked to be completed. There is a recurring pattern of verbal agreements to take care of a need, followed by no tangible follow-through. In the reviewer's view, promises are made in the moment but lack any written or enforceable commitment, leaving the patient and their family with little assurance. This dynamic contributes to a sense of unreliability and mistrust, making everyday needs feel like battles rather than routine care.

Another major point in the critique is the alleged failure to provide 24/7 care as promised. The reviewer asserts that the care level falls short of the expectation of continuous, around-the-clock attention for the patient. The implication is that the facility's staffing and scheduling do not meet the basic standard of constant care that the family was led to believe would be available, leaving the patient inadequately supported during crucial times.

The reviewer's observations during visits to the patient add a vivid, if troubling, layer to the critique. They describe seeing workers who are not focused on the patient's needs. Instead of attending to the resident, staff members are said to be chatting with each other, watching soap operas, or playing games on their phones. This behavior is portrayed as not only unprofessional but also inconsiderate, suggesting a reliance on entertainment or distractions rather than active care. The overall atmosphere is portrayed as lacking the attentiveness one would expect in an elderly care setting.

Described as inconsistent and uncooperative, the staff's conduct is labeled as unprofessional by the reviewer. The phrase "elderly care boarder home" appears in the critique, underscoring a perception that the facility operates in a manner that does not meet basic standards of respect, dignity, and reliability for its residents. The negative characterization extends beyond isolated incidents, painting a pattern of disengagement that directly affects the wellbeing and comfort of the patient.

Taken together, the reviewer's narrative conveys a strong, uncompromising condemnation of Banner Ridge's services as experienced in this account. The dissatisfaction is not limited to isolated complaints but is framed as a systemic issue - an ongoing misalignment between promised care and actual practice. The reviewer's sentiment conveys caution to others considering the facility, and it implies a need for accountability and improvement in how care is delivered and how staff interact with residents and their families.

Ultimately, the review leaves a lasting impression of frustration and disappointment with the home's performance. The change of name is noted, but it does little to soften the critic's view of the care quality, the reliability of staff, or the overall environment. The account channels a clear warning: expectations for respectful, attentive, and dependable elderly care appear unmet, and the experience described suggests significant room for improvement in both communication and hands-on care.

Located in Diamond Bar, California, this area offers a variety of amenities and services that cater to senior living. With several cafes nearby, such as Starbucks and The Coffee Bean and Tea Leaf, residents can enjoy a leisurely cup of coffee or tea with friends. There are also multiple places of worship in the vicinity, providing opportunities for spiritual growth and community engagement. For healthcare needs, there are several physicians' offices and pharmacies within a few miles radius, ensuring easy access to medical care. In terms of entertainment, there are parks for outdoor recreation and theaters for enjoying movies. Additionally, the proximity to hospitals like Pomona Valley Hospital Medical Center provides peace of mind in case of emergencies. Overall, this part of Diamond Bar offers a convenient and comfortable environment for seniors looking to settle down in the area.

Cafes

• Starbucks (0.4 miles)
• Starbucks (0.5 miles)
• The Coffee Bean and Tea Leaf (1.4 miles)
• Delicious Food Corner (1.8 miles)
• Starbucks (3 miles)
• Omomo Tea Shoppe (4.4 miles)
• Panera Bread (4.9 miles)

Places of Worship

• Calvary Chapel Golden Springs (0.4 miles)
• BAPS Shri Swaminarayan Mandir (7.1 miles)
• Real Life (7.3 miles)
• Charisma Life Church (7.4 miles)
• Crosspoint Church (9.3 miles)

Physicians

• Kaiser Permanente Diamond Bar Medical Offices (1.2 miles)
• Dr Crum (4.1 miles)
• Total Care Walk In Clinic (5.3 miles)
• Chapparal Medical Group (6.5 miles)
• The Robert & Beverly Lewis Family Cancer Care Center (6.7 miles)
• St Jude's Heritage Medical Center (7 miles)
• Inland Neurosurgery Institute (7.7 miles)

Pharmacies

• CVS Pharmacy (1.4 miles)
• CVS Pharmacy (2 miles)
• CVS Pharmacy (4.1 miles)
• Rite Aid (4.4 miles)
• CVS Pharmacy (4.8 miles)
• CVS Pharmacy (4.9 miles)
• Walgreens (5.2 miles)

Restaurants

• McDonald's (1.4 miles)
• Chick-Fil-A (2.1 miles)
• In-N-Out Burger (2.1 miles)
• Golden Corral (3.9 miles)
• Banana Bay Restaurant (5.3 miles)
• In-N-Out Burger (5.6 miles)
• Del Taco (5.7 miles)

Parks

• Pantera Park (1.6 miles)
• Creekside Park (4.1 miles)
• Chino Hills Community Park (4.6 miles)
• Frank G. Bonelli Regional Park (5.2 miles)
• Ruben S Ayala Park (7.3 miles)
• Alterra Park (7.4 miles)
• Craig Regional Park (7.8 miles)

Theaters

• Harkins Theatres Chino Hills 18 (4.5 miles)
• AMC Puente Hills 20 (6.3 miles)
• Regal Yorba Linda & Imax (7.7 miles)
• AMC DINE-IN Montclair Place 12 (9.1 miles)

Hospitals

• Pomona Valley Hospital Medical Center (6.4 miles)
• Rowland Convalescent Hospital (7 miles)
• Casa Bonita (7.4 miles)
• Kindred Hospital San Gabriel Valley (8.3 miles)

Transportation

• Pomona Station (7.3 miles)