13237 Del Ray Lane, Desert Hot Springs, CA 92240
To contact a resident: (760) 251-9920
For more information about senior living options: (866) 208-4318
Serrano Residential Care II Costs & Pricing
Serrano Residential Care II offers competitive pricing for its residential care services compared to the broader market in Riverside County and the state of California. The monthly rates for semi-private rooms at Serrano are set at $1,000, which is significantly lower than the county average of $2,844 and the state average of $3,333. For those seeking a private room, Serrano's cost is $1,200, again presenting a substantial savings compared to Riverside County's average of $3,474 and California's average of $3,939. Additionally, studio apartments at Serrano are offered at $1,600, well below the county's $3,559 and the state's $4,145 averages. These pricing structures make Serrano Residential Care II an appealing option for individuals seeking quality care without compromising on affordability.
| Floor plans | Serrano Residential Care II | Riverside County | California |
|---|---|---|---|
| Semi-Private | $1,000 | $2,844 | $3,333 |
| Private | $1,200 | $3,474 | $3,939 |
| Studio | $1,600 | $3,559 | $4,145 |
Overall Review of Serrano Residential Care II
Pros
Desert Cove Assisted Living is praised for going above and beyond basic care.- The attendants are described as especially good and kind to residents.
- The management, Heather and Nancy, are caring and responsible.
- Desert Cove provides Memory Care for residents with dementia.
- The staff at Desert Cove delivers professional care and compassion.
- Desert Cove is described as a true Godsend by families.
- Families would highly recommend Desert Cove after their experiences.
- The entire staff is caring, patient, and supportive.
Cons
They would not recommend the place.- The place was rude.
- The father was verbally abused by several residents asking for cigarettes or money.
- Management has not been supportive or taken their concerns seriously.
Review
Serrano Residential Care II in Desert Hot Springs is best suited for families seeking a small, budget-conscious assisted-living option where care is basic and oversight is hands-on, but where safety and resident behavior will require careful monitoring. The strongest signal from the available feedback is not a clear showcase of standout amenities, but rather a warning flag: the environment can feel unsettled for some residents, and management responsiveness appears uneven. This means Serrano may work for a relatively calm, low-demand senior who does not require intensive behavioral supervision or memory-care programming, and for families willing to tolerate a less structured atmosphere while conducting rigorous due diligence.
Those who should consider alternatives are families facing memory-care needs, significant behavioral challenges, or safety concerns that demand proactive, responsive leadership. The negative review depicts verbal abuse by other residents, a perception of little support from management, and a facility that may be less able to de-escalate conflicts or protect vulnerable residents. In addition, the presence of residents described as psych-leaning and the policy allowing smoking nearby could complicate the experience for someone with heightened needs or for families seeking a smoke-free setting. For memory care, or for residents who require a calm, highly monitored environment, alternative communities with dedicated dementia care and stronger behavioral-management protocols are advisable.
The limited positive signal in the Serrano reviews stems from the rating rather than explicit descriptions of strengths. A 4.3 overall, with most reviews rated highly, suggests that some families found value in the basics, personal attention in a smaller setting, straightforward routines, and a living arrangement that feels less institutional than larger campuses. However, the absence of concrete, favorable notes about care quality, safety, or staff expertise means the perceived strengths, if any, are not clearly documented. In contrast, nearby facilities that specialize in memory care receive detailed praise for staff experience, compassion, and hospice-ready support, underscoring a real gulf in what families can depend on for dementia-related needs.
The dominant con, as indicated by the available feedback, centers on safety, staff responsiveness, and resident behavior management. A rude, unsupportive environment where residents repeatedly confront others for cigarettes or money, combined with perceived indifference from leadership, raises legitimate red flags about emergency response, care coordination, and daily safety. The smoking allowance, coupled with a mixed resident population, can complicate health and safety planning for families who prioritize a quiet, controlled milieu. In short, the main downside is not cosmetic, it's structural: management capacity to mediate conflicts, enforce policies, and safeguard vulnerable residents appears inconsistent.
Weighing the limited positives against the significant drawbacks makes the decision clearer. If a family prioritizes a warm, personal environment and can tolerate less formalized oversight, Serrano may be acceptable for short-term or low-acuity residents who do not require dementia care or aggressive behavior management. If, however, dementia support, a predictable routine, and proactive safety measures are non-negotiables, Serrano’s risks likely outweigh the potential gains. The contrast with documented strengths of dementia-focused nearby options highlights that the bar for specialized care is higher, and those needs should steer the choice toward a community with proven memory-care capabilities and robust incident handling.
Actionable next steps are essential. Schedule a structured tour and request candid time with the administrator to discuss incident response, staff-to-resident ratios, and the specific plan for residents who exhibit agitation or require memory-support services. Ask for recent references and, if possible, speak with families who have current loved ones residing there to gauge day-to-day experiences. Confirm the smoking policy and whether there are designated, well-separated outdoor areas to minimize exposure for non-smoking residents. Compare Serrano to nearby memory-care facilities with dementia-specialized programs, clear behavioral guidelines, and documented success in resident safety. In the end, the right choice hinges on aligning care needs, especially memory and behavior management, with a facility that can deliver consistent, proactive support and a safe, respectful environment.
6 resident community capacity
Assisted Living
Board and Care Home
Memory Care
Cable or satellite TV
Dining room
Fully furnished
Garden
Housekeeping services
Move-in coordination
Outdoor space
Private
Telephone
Wi-Fi/high-speed internet available
Palm Springs International (9 miles away)
24-hour supervision
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Diabetes diet
Meal preparation and service
Medication management
Special dietary restrictions
Transportation arrangement (medical)
Transportation to doctors appointments
Understanding Dementia Through Its Seven Stages: A Comprehensive Look at Progression and Expectations
Safeguarding Your Memory Through the Golden Years: Eight Ways to Preserve Cognitive Health
Comprehensive Insights into Activities of Daily Living (ADLs) and Their Assessment