I V League Pharmacy

Pros

• IV League is described as very compassionate, professional, and efficient, offering 24-hour service with kindness.
• Sepideh is incredibly knowledgeable and explains information in an easily understandable way.
• IV League's care and compassion for patients is unmatched.
• The staff are friendly, helpful, courteous, and responsive, with clear and timely communication.
• IV League delivers prescriptions on time and provides timely follow-ups, including refill reminders.
• They coordinate hospital-to-home transitions smoothly, arranging nurses and ensuring a seamless process.
• After-hours pharmacist support is cordial and helpful when needed.
• Patients report long-term reliability and consistently positive experiences with IV League.

Cons

• The packing staff are highly unprofessional and clearly lack familiarity with the supplies required.
• Over 60% of orders contain errors, which is unacceptable for a service requiring precision and reliability.
• The dressing change kits provided are of extremely low quality and unsuitable for proper use.
• A box of expired sterile gloves was delivered, showing a dangerous disregard for patient safety.
• The intake specialist has the worst attitude, with frequent rudeness and an unwillingness to help.
• It is nearly impossible to get a prescription filled timely or speak to a pharmacist.
• The delivery service frequently misses promised delivery windows and offers little follow-up.
• They refused to fill an order when another home health agency was involved and did not apologize.
• They have attempted to charge co-pays they had promised not to charge, leading to disputes.
• The staff are rude and make patients feel stupid when asking questions.
• The company has been accused of prioritizing money and misleading doctors and hospitals to secure payments.
• There are reports of orders being canceled or not filled, with no contemporaneous notes or accountability.

Review

The collection of experiences paints two very different pictures of home infusion care, with IV League emerging as a beacon of reliable, compassionate service, and a separate pharmacy (often referred to in the comments as Ivy League or IV League with inconsistent naming) drawing strong criticism for safety lapses, communication failures, and frustrating delivery issues. Taken together, the remarks reveal how dramatically patient outcomes and peace of mind hinge on the everyday realities of pharmacy operations - from sterile compounding and packing accuracy to respectful phone interactions and timely deliveries.

On the side of IV League, the feedback is consistently warm and affirming. Clients describe around-the-clock availability and a level of kindness that makes the often-stressful world of home infusions more manageable. One reviewer highlights 24-hour service delivered with compassion, praising the staff for being friendly, helpful, and clear in documentation and communication. Sepideh stands out as especially knowledgeable, taking the time to explain complex medical information in a way that patients and families can easily understand. Across multiple accounts, there is a sense that IV League's care isn't just about delivering supplies, but about building trust and easing the emotional burden that comes with managing therapies at home.

Several reviews emphasize timely, proactive coordination as a hallmark of IV League. Customers recount that prescriptions are filled and delivered on schedule, with monthly reminders to refill helping prevent gaps in treatment. The company's dedication to ensuring smooth hospital-to-home transitions is repeatedly noted; one patient recounts how a representative (Cindy) arranged for a nurse to meet them even before leaving the hospital, transforming a stressful moment into a well-orchestrated handoff. The positive experiences are also underscored by instances of after-hours support - an on-call pharmacist was described as cordial, demonstrating a reliability that matters when patients are discharging after an urgent or complex hospital stay.

Staff at IV League are described as courteous, responsive, and deeply involved in patient well-being. Rob Byrnes is named as someone who communicates well and contributes to a high level of patient confidence, while another reviewer explicitly states that the entire team - nurses, drivers, and office personnel - consistently meets needs and helps with timely problem-solving. The overall sentiment from these voices is that IV League's personnel are highly qualified and genuinely committed to patient care, a combination that leads to strong, long-term loyalty. A number of reviewers state unequivocally that they highly recommend IV League to anyone needing home infusion or specialty pharmacy services, reflecting a palpable trust built through repeated positive experiences.

In sharp contrast, the other home infusion pharmacy described in the same collection is depicted as presenting a cascade of safety and service failures. Several reviewers report alarming lapses in basic standards: hair found embedded under a bag label, suggesting a sterile-compounding environment that failed to meet essential cleanliness expectations; packaging staff described as unprofessional and unfamiliar with the supplies required; and a recurring pattern where more than half of orders contain errors. The severity of the concerns is underscored by mentions of extremely low-quality dressing change kits and, most dangerously, the receipt of expired sterile gloves. These concrete safety red flags are juxtaposed with complaints about an intake specialist who is perceived as rude and unhelpful, reinforcing a sense that patient dignity and timely assistance were not being honored in the same way as the IV League experiences.

The negative feedback also highlights systemic delivery and communication failures. Critics describe delayed or uncertain delivery windows, with promises of two o'clock deliveries that never materialize and a lack of follow-up calls to confirm arrivals. A patient reliant on infusion therapy who could not drive details being left without medication for extended periods, culminating in anxiety and physical risk. There are accounts of friction with health care teams - one reviewer even portrays a problematic standoff between the pharmacy and a home health agency over who should fill an order, with accusations of miscommunication, canceled orders, and a lack of contemporaneous documentation that would support the pharmacy's claims. Taken together, these stories suggest a pattern where reliability, clarity, and proactive support were not consistently maintained.

Some reviewers explicitly question the endorsements that seemed to accompany the negative pharmacy - mentions that reputable institutions like UCLA and Cedars-Sinai had recommended them become a source of disbelief for those who experienced the opposite. That disparity is striking: for some patients, these endorsements may have been a source of initial trust, but personal experience - often framed around safety concerns, missed doses, and disrespectful interactions - drove people to feel unsure about the level of care they were receiving. This tension between esteemed affiliations and on-the-ground practice underscores how important it is for home infusion providers to demonstrate consistent, patient-centered performance across all touchpoints.

Despite the cacophony of mixed reviews, the most forceful takeaway is clear. When it comes to home infusion, trust, professionalism, and empathy aren't just nice-to-haves; they are essential. For some patients, IV League represents the standard by which other providers should be measured: compassionate around the clock, attentive to hospital-to-home transitions, and steadfast in ensuring timely deliveries and clear communication. For others - specifically those speaking about the other pharmacy - the priorities of safety, accuracy, and respectful, proactive service appear to have fallen short in several critical ways, from compounding quality and product integrity to the reliability of delivery and the quality of customer interactions.

If you are evaluating home infusion options, these perspectives suggest prioritizing a provider with proven strengths in sterile sourcing and compounding standards, precise and reliable order fulfillment, transparent and timely delivery communication, and staff who treat patients with dignity and courtesy - even in tense or urgent moments. IV League's documented strengths - extended hours, clear explanations, coordinated hospital-to-home transitions, and a track record of dependable delivery and responsive support - stand out as a model for the kind of patient experience that can meaningfully affect health outcomes and quality of life. Conversely, the cautionary notes about the other pharmacy serve as a reminder of the real-world consequences when any of these elements are weak or inconsistent.

This part of Culver City, California offers a convenient and bustling urban environment with a variety of amenities nearby. With several theaters, restaurants, pharmacies, and cafes within a few miles, residents have plenty of options for entertainment and dining. Additionally, there are several parks in the area for outdoor recreation and relaxation. The availability of multiple car rental services and an UBER rideshare staging lot provides easy transportation options for seniors looking to explore the city or visit nearby attractions. For medical needs, there is a Kaiser Permanente medical office and hospital within a reasonable distance. Overall, this neighborhood provides a mix of convenience and leisure opportunities for senior living in Culver City.

Theaters

• Cinemark 18 and XD (0.6 miles)
• AMC Century City 15 (5.3 miles)

Restaurants

• Chick-Fil-A (0.8 miles)
• McDonald's (1.8 miles)
• Randy's Donuts (1.9 miles)
• In-N-Out Burger (2.3 miles)
• Carl's Jr. (2.8 miles)
• In-N-Out Burger (2.9 miles)
• In-N-Out Burger (3.4 miles)

Pharmacies

• CVS Pharmacy (0.9 miles)
• CVS Pharmacy (1.8 miles)
• CVS Pharmacy (1.9 miles)
• CVS Pharmacy (1.9 miles)
• CVS Pharmacy (2.1 miles)
• Rite Aid (2.5 miles)
• Rite Aid (2.6 miles)

Parks

• Kenneth Hahn State Recreational Area (1 miles)
• Bluff Creek Fields Dog Park (1.7 miles)
• Burton Chace Park (3.4 miles)
• Penmar Recreation Center (4.2 miles)
• Roxbury Memorial Park (5.1 miles)
• South Beach Park (5.5 miles)
• Ocean View Park (5.6 miles)

Transportation

• SIXT rent a car (2.1 miles)
• National Car Rental (2.2 miles)
• Hertz Rent A Car (2.2 miles)
• UBER Rideshare Staging Lot (2.3 miles)
• Avis Rent A Car (2.3 miles)
• Budget Rent A Car (2.6 miles)
• Southwest Airlines (2.8 miles)

Physicians

• Kaiser Permanente Culver Marina Medical Offices (2.2 miles)

Places of Worship

• King Fahad Mosque (2.2 miles)

Cafes

• Go Get Em Tiger (2.5 miles)
• Chocolate Bash (4.5 miles)
• Starbucks (4.6 miles)
• Intelligentsia Coffee (4.6 miles)
• Great White (4.9 miles)
• Starbucks (5 miles)
• Gjusta (5.1 miles)

Hospitals

• Kaiser Permanente West Los Angeles Medical Center (3.7 miles)