24 Hour Home Care - Culver City

Pros

• The staff at 24 Hour Home Care were good at providing care and assisting during the COVID situation.
• The agency had a good experience with positive feedback from patients and families.
• Neil, the representative from 24 Hour Home Care, received praise for his customer service and responsiveness.
• The management staff is attentive to needs and addresses concerns promptly.
• Clarissa, one of the caregivers, is helpful, considerate, and takes good care of everything.
• The agency did a great job analyzing the client's needs and finding a suitable caregiver.
• They provided a helper on short notice in an emergency situation.

Cons

• They had trouble getting a consistent staff to show up on time and often cancelled at the last minute.
• My 93-year-old invalid Mother was left alone when they had a "no show" and didn't even call us.
• The experience was that they are unreliable.
• Some of the caregivers weren't thorough with keeping logs and doing paperwork.
• The first caregiver they found was not a good fit for us.
• It was not satisfactory when used in an emergency situation.

Review

24 Hour HomeCare has received mixed reviews from customers regarding their services. One review states that the agency provided good care and assistance during their loved one's battle with COVID-19. However, they faced difficulties in getting a consistent staff to show up on time, with frequent cancellations and even a no-show incident where their elderly mother was left alone. This led them to perceive the agency as unreliable.

On the other hand, another customer shares a positive experience with 24 Hour HomeCare, expressing satisfaction with the agency's help and a good overall experience. Unfortunately, this positive relationship ended due to the passing of their loved one, but they still commend the agency for being pleasant to work with.

Another reviewer acknowledges that while there were multiple different caretakers in the beginning, not all of them were suitable for their specific needs. However, they highlight that 24 Hour HomeCare listened attentively and responded thoughtfully until they found two caretakers who were fantastic. Despite possibly more affordable options available, this customer strongly recommends 24 Hour HomeCare for their first-class help and service.

Numerous reviewers praise 24 Hour HomeCare for being responsive, knowledgeable, friendly, and great to work with. They appreciate the prompt response from the agency when requesting caregivers and commend the management staff for promptly addressing concerns and meeting their needs.

Although some reviews mention issues such as inconsistent caregivers or lack of thoroughness in paperwork, others express satisfaction with having the same caregiver consistently or receiving timely responses from case managers.

Overall, customers have both positive and negative experiences with 24 Hour HomeCare. While some encounter challenges with scheduling and consistency in caregivers' presence or performance, others appreciate the agency's attentiveness to finding suitable matches and providing excellent care.

Theaters

• Cinemark 18 and XD (0.4 miles)
• AMC Century City 15 (5.3 miles)

Restaurants

• Chick-Fil-A (0.5 miles)
• McDonald's (1.8 miles)
• Randy's Donuts (2 miles)
• In-N-Out Burger (2.1 miles)
• Carl's Jr. (2.8 miles)
• In-N-Out Burger (2.9 miles)
• In-N-Out Burger (3.2 miles)

Pharmacies

• CVS Pharmacy (1.1 miles)
• CVS Pharmacy (1.5 miles)
• CVS Pharmacy (1.7 miles)
• CVS Pharmacy (2 miles)
• CVS Pharmacy (2.2 miles)
• Rite Aid (2.3 miles)
• Rite Aid (2.5 miles)

Parks

• Kenneth Hahn State Recreational Area (1.3 miles)
• Bluff Creek Fields Dog Park (1.4 miles)
• Burton Chace Park (3.1 miles)
• Penmar Recreation Center (4 miles)
• Roxbury Memorial Park (5.1 miles)
• South Beach Park (5.2 miles)
• Ocean View Park (5.4 miles)

Physicians

• Kaiser Permanente Culver Marina Medical Offices (2 miles)

Places of Worship

• King Fahad Mosque (2.1 miles)

Transportation

• SIXT rent a car (2.2 miles)
• Hertz Rent A Car (2.2 miles)
• National Car Rental (2.2 miles)
• UBER Rideshare Staging Lot (2.2 miles)
• Avis Rent A Car (2.3 miles)
• Budget Rent A Car (2.6 miles)
• Southwest Airlines (2.7 miles)

Cafes

• Go Get Em Tiger (2.5 miles)
• Intelligentsia Coffee (4.3 miles)
• Starbucks (4.4 miles)
• Chocolate Bash (4.4 miles)
• Great White (4.6 miles)
• Gjusta (4.8 miles)
• Starbucks (4.8 miles)

Hospitals

• Kaiser Permanente West Los Angeles Medical Center (3.9 miles)