24 Hour Home Care - Culver City

Pros

• 24 Hour Home Care is described as a wonderful agency with professional, friendly care managers who treat clients with respect.
• They listen to concerns and are ready to help find solutions for their clients and families.
• The caregivers are high quality, compassionate, and often described as blessings.
• The agency provides peace of mind to families, knowing their loved one is cared for, with detailed care notes and attentive staff.
• The staff are responsive, knowledgeable, and dedicated to meeting patients' and families' needs.
• They are flexible with scheduling and strive to match the right caregiver to the client.
• They go above and beyond for clients and caregivers, reflecting a strong commitment to quality service.
• They give back to the community and support charitable efforts, demonstrating corporate generosity.

Cons

• They felt defrauded by the agency and experienced poor communication with Vanessa, making them reluctant to deal with her again.
• They faced ongoing caregiver payments issues and concerns about vaccination requirements, risking the loss of their aide.
• They endured repeated last-minute cancellations and no-shows, leaving their 93-year-old mother alone.
• They found the service unreliable due to inconsistent staff showing up on time.
• They described the customer service environment as unprofessional, cluttered, and uncomfortable.
• They noted caregivers were not always thorough with logs and paperwork.
• They reported invoices arriving from different addresses and ending up in spam, with missing paper copies not provided.

Review

This Culver City community is best suited for families that want high-touch, proactive home care with strong management and careful caregiver matching. It serves households that may need urgent, responsive support - as in post-hospital or rehab settings - as well as ongoing daily assistance where the focus is on safety, detailed communication, and flexible scheduling. The best fit individuals are those who value responsive case managers, the ability to assemble a small, capable care team for mornings and evenings, and a partner that treats the family's needs as a central priority. For families seeking a rigid, single-aide-per-day model with unwavering predictability, this option should be weighed against alternatives.

Certain families may want to consider alternatives if stability and predictability are nonnegotiable. Several reviews highlight ongoing staff changes, last-minute cancellations, and occasional no-shows. When a guaranteed same caregiver each day is a priority, the risk of frequent turnover can be a deal-breaker. Billing clarity and consistent invoicing also surface as pain points for some clients, suggesting that households on tight budgets or with strict administrative expectations may prefer providers with a more streamlined billing process. In short, those who prize unwavering calendar reliability and a pristine back-office experience may look elsewhere.

The strongest positives center on responsiveness, professionalism, and purposeful care coordination. Care managers are repeatedly described as capable, empathetic, and diligent about matching caregivers to the client's needs and personalities. The agency shows real strength in intake and ongoing adjustment, with caregivers who deliver period-specific care notes and maintain a visible line of communication with families. When a client's schedule spans mornings and evenings or requires a rapid mobilization to cover an urgent discharge, the team's ability to assemble the right coverage stands out as a decisive advantage. In many cases, families report genuine peace of mind from knowing dedicated staff are nearby and well-supported by competent managers.

Yet the record is not without notable drawbacks. Inconsistent staffing and late cancellations are recurring themes, with some families experiencing frequent changes that interrupt continuity and trust. Billing and administrative glitches - such as invoices ending up in spam or multiple contacts issuing bills from different addresses - underscore a need for tighter back-office discipline. A few reviewers describe less-than-ideal in-person experiences, including a particular office environment that felt unwelcoming or poorly organized, and some caregivers who did not maintain logs as thoroughly as expected. These issues can erode confidence if not actively managed and corrected.

Despite the friction points, the pros frequently outweigh the cons for families who value flexibility, rapid response, and caregiver matching over rigid staffing consistency. The best outcomes come when the agency is able to lock in a stable core of compatible caregivers after an initial period of exploration, while continuing to provide strong communication and proactive problem-solving. For families navigating complex medical or developmental needs, the proven track record of compassionate, capable aides - paired with attentive case management - offers meaningful protection and reliability. The key is proactive engagement: insist on a clear care plan, set expectations for caregiver continuity, and require transparent billing, with a designated point person who can resolve scheduling quirks quickly.

Decision-focused guidance: initiate a thorough intake that flags preferred caregiver traits, scheduling windows, and the minimum acceptable continuity level. Before committing, confirm the plan for achieving a consistent caregiver lineup and establish a concrete billing process with a single invoicing contact. Ask for written escalation steps if a caregiver rotation becomes frequent, and request a dedicated care manager who will monitor safety and daily notes. For households that can tolerate occasional scheduling shifts in exchange for highly responsive managers and personalized caregiver matching, this Culver City team remains one of the strongest options in the area. If absolute daily sameness and flawless administrative oversight are nonnegotiable, consider alternatives with a sharper emphasis on scheduling stability and billing clarity.

Theaters

• Cinemark 18 and XD (0.4 miles)
• AMC Century City 15 (5.3 miles)

Restaurants

• Chick-Fil-A (0.5 miles)
• McDonald's (1.8 miles)
• Randy's Donuts (2 miles)
• In-N-Out Burger (2.1 miles)
• Carl's Jr. (2.8 miles)
• In-N-Out Burger (2.9 miles)
• In-N-Out Burger (3.2 miles)

Pharmacies

• CVS Pharmacy (1.1 miles)
• CVS Pharmacy (1.5 miles)
• CVS Pharmacy (1.7 miles)
• CVS Pharmacy (2 miles)
• CVS Pharmacy (2.2 miles)
• Rite Aid (2.3 miles)
• Rite Aid (2.5 miles)

Parks

• Kenneth Hahn State Recreational Area (1.3 miles)
• Bluff Creek Fields Dog Park (1.4 miles)
• Burton Chace Park (3.1 miles)
• Penmar Recreation Center (4 miles)
• Roxbury Memorial Park (5.1 miles)
• South Beach Park (5.2 miles)
• Ocean View Park (5.4 miles)

Physicians

• Kaiser Permanente Culver Marina Medical Offices (2 miles)

Places of Worship

• King Fahad Mosque (2.1 miles)

Transportation

• SIXT rent a car (2.2 miles)
• Hertz Rent A Car (2.2 miles)
• National Car Rental (2.2 miles)
• UBER Rideshare Staging Lot (2.2 miles)
• Avis Rent A Car (2.3 miles)
• Budget Rent A Car (2.6 miles)
• Southwest Airlines (2.7 miles)

Cafes

• Go Get Em Tiger (2.5 miles)
• Intelligentsia Coffee (4.3 miles)
• Starbucks (4.4 miles)
• Chocolate Bash (4.4 miles)
• Great White (4.6 miles)
• Gjusta (4.8 miles)
• Starbucks (4.8 miles)

Hospitals

• Kaiser Permanente West Los Angeles Medical Center (3.9 miles)