De Los Santos Board & Care Hm in Concord, CA

Pros

• TreVista delivered five-star care, food quality, and building maintenance when it operated as TreVista.
• TreVista staff are caring and treat residents with respect and kindness.
• TreVista is a warm and welcoming community offering a variety of daily activities and services.
• TreVista memory care demonstrates professionalism and attentiveness, with staff like Danita Cruz being especially helpful.
• TreVista Concord is well-regarded for its friendly staff, including Nate.
• TreVista provides loving care and professionalism from its staff.
• TreVista offers great value, with a clean, well-maintained facility and outstanding staff.
• TreVista recently completed a remodel, resulting in a beautiful, updated facility.

Cons

• The facility's safety and health have deteriorated since the new management took over, with residents dehydrated and malnourished.
• Conditions are unclean and unsanitary, including a strong odor from sewage outside a resident's door.
• There is never-ending staff turnover and insufficient staff to provide adequate care.
• Residents have lost significant weight due to poor care, and important doctor appointments are regularly missed.
• There have been outbreaks of COVID and bed bugs with little notice to residents or families.
• The new owners appear to prioritize higher rent and profits, doubling up rooms while under-staffed.
• Emergency buzzers are ignored and basic care is not consistently provided.
• The memory care unit is not equipped to handle agitation and memory-related issues, with medication management problems.
• The facility is not recommended by reviewers and is described as a horrible place for loved ones.
• Front desk and management are perceived as rude and unprofessional.

Review

This community is best suited for families that prize a homey, staff-driven environment and can commit to vigilant oversight. When TreVista operated under its previous management, the culture was warm, the staff were generally caring, and the building felt clean and well maintained. For residents who respond well to daily routines, personalized attention, and steady leadership, this site can deliver a comfortable, engaging living experience at a reasonable value. It is particularly appropriate for those who can participate actively in care planning, communicate clearly with caregivers, and tolerate some variability in day-to-day service so long as safety and basic needs are met.

Those who should consider alternatives are families confronting persistent safety and health concerns, or memory-care needs that demand consistently high staffing and expert supervision. The reviews repeatedly flag dehydration and malnutrition, unclean conditions, and real risks from inadequate care under new ownership. Recurrent staff turnover, missed medical appointments, and delayed responses during emergencies indicate a system strained beyond its current staffing and management capacity. Residents with advanced memory issues or complex medical needs may find this environment insufficient without substantial, verifiable improvements.

The strongest positives - the compassion and dedication of some caregivers, the responsiveness of certain leaders, and a facility that has shown it can be well-kept and lively - do not fully neutralize the heavier downsides. When the TreVista model was in place, families spoke glowingly about attentive med techs, proactive front-desk personnel, and a well-run memory-care program. The remodel and ongoing improvements added to a sense of quality and safety. Yet these advantages falter against patterns of neglect, inconsistent care, and outbreaks reported after ownership changes, creating a clear asymmetry between promise and lived experience for many residents.

A clear pattern emerges with the shift from TreVista to the Todos Santos/brand-twist era: families describe weight loss (sometimes substantial), food quality that dips, and care that feels reactive rather than proactive. There are firsthand accounts of bed bugs, surprise COVID incidents, and room doublings intended to raise capacity without matching staffing. In short, the care environment becomes fragile when staffing cannot keep up with demand, and communication gaps widen the fear and frustration for families trying to advocate for loved ones. This is not a place where memory-care safety can be assumed; it requires rigorous, ongoing verification and a plan for immediate corrective action.

Practically, families evaluating this community should take targeted steps before making a move. Request current staffing levels and caregiver-to-resident ratios, and speak with multiple staff members about daily routines and how emergencies are managed. Inspect the kitchen for food variety and freshness, and probe recent inspection reports for cleanliness and pest control. Review how med administration is handled, how quickly call bells are answered, and the process for doctor visits and medication changes. Tour the memory-care space, observe how staff respond to agitation or distress, and ask about staff training in dementia care. If possible, arrange a short-term trial stay to observe consistency in care and communication firsthand.

Ultimately, the decision hinges on risk tolerance and expected trajectory. If senior care seeks a warm, personalized setting with capable leadership and a transparent path to improvement, TreVista - under stable, attentive management - can still be a viable choice. If, however, the resident requires robust safety nets, dependable medical oversight, and consistent, well-staffed memory-care support, this community should be approached with caution or compared against alternatives with documented staffing stability and proven safety records. In either case, demand concrete, recent assurances of staffing, safety protocols, and a clear improvement plan before committing.

This part of Concord, California offers a mix of natural beauty, convenient amenities, and medical services that make it an attractive option for senior living. With several parks nearby such as Markham Nature Park and Arboretum, Lime Ridge Open Space, and Newhall Community Park, residents can enjoy the outdoors and stay active. There are also numerous pharmacies, physicians' offices, and a hospital within a short distance, providing easy access to healthcare services. In terms of dining options, there are various restaurants and cafes offering a range of cuisines to suit different tastes. The area is also well-connected with transportation options including BART stations for easy access to neighboring cities. Overall, this part of Concord provides a comfortable and convenient environment for seniors looking for a vibrant community to call home.

Parks

• Markham Nature Park and Arboretum (0.5 miles)
• Lime Ridge Open Space (0.7 miles)
• Newhall Community Park (1.5 miles)
• Ellis Lake Park (2.2 miles)
• Arbolado Park (2.5 miles)
• Heather Farm Dog Park (3.2 miles)
• Heather Farm Park (3.3 miles)

Pharmacies

• CVS Pharmacy (0.7 miles)
• CVS Pharmacy (1.9 miles)
• Walgreens (1.9 miles)
• Walgreens (2.2 miles)
• Walgreens (2.4 miles)
• CVS Pharmacy (2.4 miles)
• Longs Drugs (2.5 miles)

Restaurants

• McDonald's (1 miles)
• Nation's Giant Hamburgers & Great Pies (1 miles)
• Subway (1.2 miles)
• McDonald's (2.1 miles)
• Rocco's Ristorante & Pizzeria (2.2 miles)
• Ej Phair Brewing Co & Ail House (2.2 miles)
• Lazy Dog Restaurant & Bar (2.9 miles)

Transportation

• U-Haul of Concord (1.8 miles)
• Pleasant Hill/Contra Costa Centre BART Station (3.4 miles)
• North Concord/Martinez BART Station (3.4 miles)
• Walnut Creek BART Station (4.9 miles)

Physicians

• Charles Renner, MD (2 miles)
• Jain, Suprabha - Suprabha Jain MD-MDI Wellness Center (2 miles)
• Muir Orthopaedic Specialists (2.2 miles)
• Muir Orthopedic Specialists (2.3 miles)
• Muir Orthopaedic Specialists - Redwood (2.3 miles)
• Communication Across Barriers Speech Clinics (2.3 miles)
• Ipm Medical Group (2.3 miles)

Places of Worship

• Queen of All Saints (2.5 miles)
• Our Lady Queen of the World Church (5.4 miles)

Theaters

• Century 16 Downtown Pleasant Hill and XD (3.3 miles)
• Solano Drive In (4 miles)
• Century Walnut Creek 14 and XD (5.2 miles)

Cafes

• Starbucks (3.4 miles)
• Starbucks (3.7 miles)
• Starbucks (3.8 miles)
• Bondadoso Coffee & Tea Collective Add to Favorites (4.5 miles)
• Marketplace Cafe (5 miles)
• Philz Coffee (5.3 miles)
• Peet's Coffee and Tea (7.4 miles)

Hospitals

• Kaiser Permanente Medical Center (5.3 miles)