Senior Helpers - Clovis, CA

Pros

• The staff are awesome.
• They're very caring like family.
• Excellent staff, good communication, always trying to find you hours to work and works around your schedule.
• Great staff very friendly and professional.
• The service is very thorough.
• Everyone on the staff is very friendly and helpful with any question.
• The office staff is organized and professional and the caregivers are friendly and kind.
• Although Alice and Deja are standouts, all the ladies have been wonderful.
• They have been lifesavers for our family.
• Senior Helpers makes it stress free.
• Flexible schedules & good communication.
• Senior Helpers are very professional, friendly, and dedicated.
• Absolutely fantastic staff in that they are compassionate, fair, very helpful, and really care for the employees and clients!
• Everyone in the office is so awesome.
• They make sure that everything is organized.
• They made me feel welcomed and they are all such a great vibe.
• Kimberlee was truly respectful and so kind to him.
• She listened to him and really tried hard to grant all his wishes.
• She made him look so handsome!
• Loved her kindness and care.

Cons

• They described the company as unprofessional.
• They stated the staff are very inexperienced and not trained in essential tasks like moving, lifting, and transporting a person.
• They reported that aides do not stay with the company; there is a revolving door of caregivers.
• They described the office staff as rude.
• They claimed the company did not provide training to the aides and sent varied aides without proper preparation.
• They said they had to drop their own life to care for their family member while the company interviewed prospective aides.
• They stated the company is not suitable for someone seeking a friendly voice and consistent, trained staff.

Review

From the collection of experiences shared, one thing stands out: Senior Helpers inspires strong feelings, with many families praising the warmth and dedication of the staff, the flexibility of scheduling, and the relief that comes from having trusted help when a loved one ages or faces illness. Across the notes, clients repeatedly describe the office and caregiving teams as caring, professional, and committed to making life easier for families during difficult times. The sentiment about hours and flexibility is common: staff who work around individual schedules, seek to accommodate your needs, and keep lines of communication open so families feel supported rather than overwhelmed.

Several reviews highlight the compassion and reliability of the caregivers themselves. Comments like "the staff are awesome" and "they're very caring like family" convey a sense of warmth that goes beyond basic duties. Families describe caregivers who are thorough in their approach, attentive to questions, and patient with the expectations of families navigating elder care. One reviewer notes that the service is very thorough and that their mom is pleased with her caregiver, underscoring a positive fit between client and aide. The experience for many is not just about assistance with daily tasks, but about companionship, respectful attention, and a caring presence during challenging moments.

In many testimonials, the office team is described as organized, professional, and a crucial part of the support system. Families share that the office staff are helpful when questions arise, and that coordinators and supervisors work to find suitable hours and coordinate care around hospital discharges or other transitions. There is particular appreciation for cases where several caregivers were involved over time, yet the family felt supported rather than abandoned. One family notes that they used Senior Helpers repeatedly during illness or after discharge, and that the agency's organization and kindness helped make a stressful period more manageable. Phrases like "lifesavers for our family" and "stress-free" appear as recurring themes in the more favorable reviews, along with specific shout-outs to standout staff members like Alice, Deja, and Kimberly.

Some reviewers extend their praise to what it's like to work with Senior Helpers as employees or contractors. They describe flexible schedules, good communication, and a sense of being part of a professional, caring team. Those who work for the company say they've felt supported, valued, and treated with respect, and they express a willingness to recommend the company to others, underscoring a workplace culture that many find rewarding. Positive descriptions emphasize the professionalism, friendliness, dedication, and the feeling that the organization genuinely cares about both clients and staff.

Alongside the numerous positive experiences, there are clear and pointed criticisms from a portion of reviewers. One word appears as a standalone verdict - Unprofessional - suggesting that some had experiences that fell far short of expectations. Other recurring concerns focus on consistency and training: aides who change often, a revolving door of staff, and questions about whether workers are adequately trained to perform essential tasks such as moving, lifting, or transporting a person safely. A number of accounts mention a lack of consistent staffing, with different aides arriving for shifts and limited continuity for the same client.

There are emotionally charged anecdotes that illustrate both the best and the most challenging moments with the agency. One family recounts a tender, memorable moment with a caregiver named Kimberlee, who treated their father with extraordinary dignity - listening, respecting his wishes, and even shaving him on a private moment that they describe as making him look handsome. This story captures the profound impact a compassionate caregiver can have on a family during the end-of-life period. Yet at the same time, another reviewer recounts a difficult experience in which multiple aides were sent without adequate training, and the person on the phone was described as rude. That account highlights the crucial differences between individual experiences and the overarching promise of care that families rely on.

Overall, the collection presents a nuanced picture of Senior Helpers: many families find real value in the supportive, empathetic care, flexible scheduling, and attentive office coordination that help them navigate aging and illness with less stress. At the same time, there are valid concerns about consistency, staff training, and communication that can color the experience and lead to dissatisfaction if not addressed. The threads that emerge point to a common goal: to sustain high-quality, reliable elder care that honors both clients and their families, through well-trained caregivers, stable staffing, and responsive, respectful communication from the office.

Restaurants

• El Pollo Loco (0.4 miles)
• Fosters Freeze (0.4 miles)
• Olive Garden (0.4 miles)
• McDonald's (0.4 miles)
• Wendy's (0.4 miles)
• Raising Cane's Chicken Fingers (0.4 miles)
• Huckleberry's (0.5 miles)

Pharmacies

• CVS Pharmacy (0.4 miles)
• Target Pharmacy (0.5 miles)
• The Medicine Shoppe Pharmacy (0.7 miles)
• Walgreens (0.8 miles)
• The Medicine Shop (0.9 miles)
• Pharmacy (1 miles)
• Walgreens (1.1 miles)

Cafes

• Panera Bread (0.6 miles)
• Kuppa Joy Coffee House (0.7 miles)
• Collect Coffee Bar (1.8 miles)
• Dutch Bros Coffee (1.8 miles)
• Starbucks (2 miles)

Physicians

• K&H Dental (0.9 miles)
• 420 Canicare (1.1 miles)
• Fogg Remington Eyecare (1.1 miles)
• Peachwood Pediatrics (1.9 miles)
• Pathology Associates (1.9 miles)
• Ben Magleby, DDS Family Dentist (2.2 miles)
• Magnolia Pediatrics (2.5 miles)

Theaters

• Maya Cinemas Fresno 16 (1.8 miles)

Places of Worship

• First Baptist Church Of Clovis (2 miles)
• New Harvest Church (2 miles)
• Clovis Christian Church (2.6 miles)
• St Paul Newman Center (3.2 miles)

Parks

• Cottonwood Park & Dog Run (2.1 miles)
• Railroad Park (2.4 miles)
• Melody Park (2.5 miles)

Hospitals

• Kaiser Permanente Health Care (2.1 miles)
• Sante Health Systems (2.6 miles)
• Clovis Community Hospital Surgery Department (2.9 miles)

Transportation

• Fresno Yosemite International Airport (FAT) (3.1 miles)
• Baggage Claim (3.2 miles)
• Fresno Yosemite International Airport, Cell Phone Waiting Area (3.3 miles)