149 Oak Avenue, Clovis, CA 93611
For more information about senior living options: (866) 208-4318
Overall Review of Mrs Scott's Where The Heart Is Homes-San Francisco
Pros
The staff went above and beyond to provide care for the mom.- The house was always clean and well kept.
- The facility provided special items requested by the family.
- The staff were kind, attentive, and patient with the mom.
- The new owners love and care for the patients, making them comfortable and happy.
Cons
They claim the facility is not the place to put a loved one.- They say a patient was given two weeks to live.
- They state the owner and administrator are aware of staffing issues and lack of knowledge.
- They assert bed sores are caused by a lack of turning patients.
- They describe a staff member refusing to change a patient’s diaper because she was on break.
- They note the home has a maximum of six patients.
- They insist there is no excuse for the situations their mom endured.
- They characterize the place as the absolute worst, saying they are in it for the money and are unethical liars.
Review
Best suited for families seeking a small, home-like setting in Clovis for an older adult who thrives on personal attention and daily life that feels like home rather than a campus. Mrs. Scott's Where The Heart Is Homes operates as a low-density, six-resident home, with ownership closely involved in daily care. For seniors who require help with routine activities, companionship, and a clean, tidy environment, the setting can deliver a warm, attentive experience. The strongest appeal lies in staff who go the extra mile, a house that is consistently clean, and a willingness to provide requested comforts or items. Those factors create a sense of security that is hard to find in larger facilities.
However, families should be clear about who may want alternatives. If medical needs go beyond assistance with daily living, wound care, insulin management, complex medication schedules, or schedules requiring robust clinical oversight, a more regulated setting with professional nursing support is a safer bet. Several reviews point to staffing gaps and turnover, and one account cites owner and administrator awareness of these issues without timely corrective action. A small home can deliver charm and intimacy, but it may not sustain consistent staffing or staff training across all shifts. For families anxious about predictable routines, price volatility, or clear governance, exploring other options is prudent.
On balance, the positives, kind and patient staff, a clean, comfortable home, and flexibility to satisfy special requests, do address essential concerns about daily living and comfort. The personal attention in a six-person home can translate to more watchful oversight and quicker response times than larger communities. Yet those advantages only partly offset the main concerns. When turnover is high or staff are unavailable, the risk of lapses grows, and small mistakes become more consequential in a setting that has fewer redundancy layers. In short, the key wins are meaningful, but they ride against a backdrop of potential inconsistency that families must weigh.
Allegations raised by critics carry weight. Claims of unethical practices and a perceived focus on profit cast a shadow over the overall value proposition. A report describing bed sores attributed to turning neglect raises a red flag about clinical routines and accountability. Another account of a staff member refusing a diaper change during a break underlines vulnerabilities in coverage and supervision. While others praise the care and new owners’ expressed commitment, the mixed reviews create a nontrivial risk calculus: positive experiences can occur, but there is an identifiable potential for care quality to deteriorate under financial or staffing pressures. Prospective residents deserve transparent, verifiable evidence of staffing plans and quality controls before committing.
For families moving forward, use a disciplined due‑diligence approach. Schedule in-person visits at different times, request to speak with current residents or families, and ask for an up-to-date care plan showing how daily tasks, turning schedules, and wound-prevention measures are executed. Verify licensing and inspection histories, inquire about staff retention rates, and seek explicit written policies around safety, diaper care, and response times. Obtain a clear, predictable pricing structure and ask how rates may change with turnover or services. Finally, insist on a trial period or a closely monitored interim stay to observe how care actually unfolds in real time.
Bottom line for decision-makers: this community can be a strong fit for those who prize a small, homelike atmosphere and deeply attentive staff, provided the family can tolerate some ambiguity around staffing stability and governance. When the priority is clinical rigor, larger staffing depth, and ironclad accountability, alternatives with more defined protocols are advisable. The choice should hinge on the prospective resident’s medical needs, tolerance for potential turnover, and comfort with the owners’ responsiveness. If those conditions align, this option offers genuine warmth and personalized care; if not, steer toward options with a more robust safety and governance framework.
6 resident community capacity
Assisted Living
Board and Care Home
Cable or satellite TV
Dining room
Fully furnished
Garden
Housekeeping services
Move-in coordination
Outdoor space
Telephone
Wi-Fi/high-speed internet available
Fresno Yosemite International (5 miles away)
24-hour supervision
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Diabetes diet
Meal preparation and service
Medication management
Special dietary restrictions
Transportation arrangement (medical)
Transportation to doctors appointments
Securing Financial Support for Assisted Living: A Comprehensive Overview
Social Security Benefits and Assisted Living: Navigating Options Across the U.S.
An Extensive Exploration of the VA Aid and Attendance Benefit